Lowes Reviews

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148 Reviews

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In the Computer Store category

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87% users rated Terrible
6% users rated Poor
2% users rated Average
0% users rated Very Good
5% users rated Excellent
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D Dwayne Adgar
8 days ago

Lowes won’t take their product back

My review for lowes.com Bought 2 products to remodel a home 1 from HOME DEPOT 1 from LOWES..went to return the undamaged unboxed product to Lowes unable to get store credit or return the item outside the 90 day window but Home Depot took their item back and issued a store credit. Don't shop at Lowes go to Home depot
B Bob
9 days ago

The worst company warranty ever. Bought a Frigidaire side by side ref

My review for lowes.com Bought a Frigidaire side by side ref. That was first mistake. I think Fridgidair and Bosch are competing to see who can make the worst refrigerator. Going thru the Lowes five year protection plan to get repair work done is a total nightmare coupled with employees who have no idea what they are doing will drive anyone crazy. I went through this process three times. They twice had to replace the refridg and the third time involved the nightmare warranty service. All I can say is I will never buy another appliance from Lowes. Incompetence is rampant in this company.
J James Porch
9 days ago

I have spent well over $100,000 in my…

My review for lowes.com I have spent well over $100,000 in my personal life and thru my home improvement business(HighBanks Home Improvements). I love some of their employees at my favorite store (Todd is the most knowledgeable and friendly person I've ever met, he personally was responsible for me continuing to shop this location), but their management and more specifically their loss prevention person (Kevin), have guaranteed I will drive three more miles to Home Depot. My truck was hit by a cart holding a bunch of merchandise, driven by high wind. No big deal, I understand things happen and the store manager on duty didn't check weather reports and chain up 400 lb carts on wheels. It was just a $500 repair, but now it's rusted and may cost $2000. Whatever . But what if my daughters hand was caught when the cart impacted my truck? It would have been severed, and the manager on duty and Kevin their "loss prevention" person, should be held accountable
D David Griffiths
10 days ago

Lowes Surprise: Betrayed by Low Price Guarantee!

I couldn't believe it when Lowes failed to honor their low price guarantee. I had done my homework and found the exact same Whirlpool fridge at Menards for $468, while Lowes was selling it for $649. Armed with proof in hand, I confidently approached the sales team, only to be met with resistance. Despite presenting all the evidence, they tried to spin a web of excuses, even bringing up Menards' delivery charges, which had nothing to do with the price difference. I felt disheartened as they made me wait for 25 minutes, discussing amongst themselves, leaving me hanging. Lowes had always been my go-to for home improvements, but this experience left a bitter taste. The low price guarantee, which should have been a safety net, turned out to be nothing more than a hollow promise. I hope they can rectify this and restore my faith in their commitment to customer satisfaction.
T Tina Pfeiffer
11 days ago

Purchased a table saw at Lowes for my…

My review for lowes.com Purchased a table saw at Lowes for my husband birthday . Normally my reviews our above good over $400 . We spoke with a really nice man , they only had one on floor , box damage in corner . He was convinced it would be fine . I felt inside hole of side of box . The cardboard not bent . Husband open it up to make cabinets today . Went down to exchange . They had 6 in stock . Even with receipt , guy said we can,t need to wait for money to go through . We been a costumer for years . So he comes home . Angry saying we don,t need to go there anymore . He had problems with little things not one to return . Well happy valentine day for me ! Really all they have to do is check blade , table ect . No use . Maybe they our closing is my guess. Aurora indiana.
B Bob Thompson
11 days ago

Hidden Charge on Front Door Purchase

My review for lowes.com I brought a new front door from Lowe’s for I what appeared to be a good price. When looking at the invoice, prior to making my purchase, I found a $900 additional charge I couldn’t explain. The staff told me that because my house has 2 x 6 construction rather than 2 x 4, my doorframe was considered a custom job requiring extra money. In speaking to an installer, they said that 50% of the doors they install are into 2 x 6 construction, and most new construction is being done with 2 x 6 studs. This does not support the custom job argument, showing it to be a rip-off.
S Sheena
11 days ago

I made purchases of appliances in 77459…

My review for lowes.com I made purchases of appliances in 77459 Lowes store,they did a wrong measurement on the inbuilt microwave and installed it . To get it exchanged,I spent too much time in the store and on the phone with the customer care. The staff at the store are arrogant,rude,and inconsiderate. I made a huge mistake selecting this store . Will never go back to Lowes . This company should do some improvements and training . I will never recommend anyone to go to Lowes . No stars for.
D Deana Harty
11 days ago

LIZZIE AT Lowes in Kennewick is the worst

My review for lowes.com Lowes in Kennewick is the worst. The associate, Lizzie is a real doozy. We ordered kitchen cabinets through her. When they arrived they were wrong. Wrong ones we ordered, and wrong sizes. When we got it figured out what needed corrected, she NEVER ordered them. Come September when she said they would be arriving, the cabinets did not arrive, because Lizzie never ordered them. She lied every time we talked to her about the order. She lied in text messages, emails, and phone calls that she had ordered them. Lizzie is still employed at Lowes and I still see her in the cabinets section. I went without a kitchen from June 2023 to January 2024 all because Lizzie lied. Obviously Lowes supports that. Beware of ordering anything from them. We will never recommend Lowes for anything Lizzie is working around. You will never get what you ordered from her.
L Lili
12 days ago

Inexperienced Staff, customer service training needed

My review for lowes.com I purchased wall cabinets online and also paid for delivery. I received cabinets next day on 11-28-2023 and 1 cabinet was damaged. I contacted Lowes at 20201 Interstate 45 North Spring,Tx. I informed them of the problem and asked that the damaged cabinet be picked up and replaced with a new one. I was told that they would pick up the damaged cabinet. However, I would have to go online and place another order and pay another delivery fee. I asked to speak to the manager and was told those instructions were from the manager. I then requested that the entire order be picked up and that my account be credited. Lowes picked the cabinets but didn’t credit my account, which made me have to go through a dispute with the credit card company and that was a complete nightmare. I had to make numerous calls to Lowes corporate office to get the matter resolved and get a refund. From this experience with Lowes , I think that the staff including the managers are incompetent and need customer service training. Avoid shopping at this Lowes store
A Angela Arden
15 days ago

Horrible Customer Service

My review for lowes.com I signed up for a PRO credit card and placed my order in store. I was not given a temporary card, so I cannot view or follow my order online, nor place an order myself, online as I cannot get into my account until I receive a certain code, in the mail. It's been a week and I still have received NOTHING. You can place an order with a store associate. I called the store 3 times and still am unable to place an order with them through my new Lowes Pro account so it will go through my new card. I called the front desk and the person tells me they know nothing about the department!!! What a third world country experience! This is supposed to be America!
L Linda Williams
15 days ago

I purchased a refrigerator and a…

My review for lowes.com I purchased a refrigerator and a icemaker kit on Feb. 4, 2024. It was delivered on Feb. 6th. I was told by the delivery people that they could not Install the ice maker they didn't know how. So I called the store and spoke with someone who was not helpful. I called the corporate office to file a complaint and they referred me back to the store where the appliance was purchased. After numerous calls today Sat. Feb. 10th I called the store again to speak with the person I was told to ask for which was Joey Sorbello. Never got to talk with hmi. But the guy I spoke with informed me that since they went to 3rd party delivery thay no longer installed the ice makers. Why sell it to me if it cant be installed. I am 74 I cant install it. I am going to return it which will make 3 trips to the store. I definitely am not a happy customer!
J James Yntema
15 days ago

Don’t order a refrigerator from Lowes.

My review for lowes.com I found a refrigerator, ordered and waited. My delivery was changed 3 times. Then it was canceled. What do they think people are doing with no refrigerator. They didn't explain or try to offer an alternative. Very poor service. I bought one directly from Whirlpool. Delivery in one week.
V Victoria Crabtree
16 days ago

horrible experience, again

My review for lowes.com Lowes is a major company, why do they not have a better contracting service to install their products? This is our third time waiting for carpet to be installed for them to not show up. When they do show up, they use our bathroom and leave the toilet seat up. This is the third time I have missed work and they have not shown up as scheduled.
C Consumer
18 days ago

Lowe’s is the worst

My review for lowes.com Lowe’s is the worstYou go into a store and most items are out of stock and no employee or manager can tell you when the item will be in stock. Or you order something let’s say flooring, you are given a date that you can pick up the materials but the materials are not there on the date that you were given to pick up? Then you find out that you got a VM from Lowe’s the same day that your order can not be filled as they have negative stock after you are already at the store to pick up. The message also stated that the person who can handle this order issue won’t be on until the next day!!! Lowe’s the hit or miss company
G Greenwaves For Christ
18 days ago

Absolutely the worst customer service

My review for lowes.com Absolutely the worst customer service. Everyone Hired by Jerry at this location is sanctimonious and self-serving. Most of the people at this location are racist. Not all, but most ,of the employees act as if you owe them something for being at Lowe’s. Great class and character Jerry , you’re doing a great job they’re following your example. Pathetic.

Introduction

Lowes.com is an online retailer that specializes in home improvement products, ranging from tools and appliances to furniture and decor. With over 2,000 physical stores in the US and Canada, and a wide selection of products available online, Lowes.com is a go-to destination for DIY enthusiasts and homeowners alike.

Pros and Cons

Pros:
  • Wide selection of products in various categories
  • Competitive pricing
  • User-friendly website
  • Free shipping on most orders over $45
Cons:
  • No international shipping
  • Some customers report poor customer service experiences

User Experience

Lowes.com offers a user-friendly website with a simple layout and intuitive navigation. Users can browse by category or search for specific products. The website also features detailed product descriptions, reviews, and user-generated content. The checkout process is straightforward, and users can track their orders via the website.

Pricing and Value for Money

Lowes.com offers competitive pricing in various categories, with frequent promotions and discounts available. The website also offers a price match guarantee, where customers can request a price match if they find a lower price on a competitor's website.

Alternatives

Alternative online retailers that specialize in home improvement products include Home Depot, Wayfair, and Amazon.

Customer Service

Lowes.com offers various customer service options, including phone and email support, as well as a comprehensive FAQs section. However, some customers report poor customer service experiences, including long wait times and unresponsive support.

Product Quality and Selection

Lowes.com offers a wide selection of high-quality products in various categories, including tools, appliances, furniture, and decor. The website also features user-generated content, including reviews and ratings, which can help users make informed purchasing decisions.

Website Usability

Lowes.com offers a user-friendly website with a simple layout and intuitive navigation. Users can browse by category or search for specific products. The website also features detailed product descriptions, reviews, and user-generated content. The checkout process is straightforward, and users can track their orders via the website.

Returns and Exchanges

Lowes.com offers a flexible return policy, with most products being eligible for returns within 90 days of purchase. Returns can be made in-store or via mail, and customers can track the status of their returns via the website.

Promotions and Discounts

Lowes.com offers frequent promotions and discounts, including seasonal sales and clearance events. The website also offers a price match guarantee, where customers can request a price match if they find a lower price on a competitor's website.

Reputation

Lowes.com has a good reputation within the home improvement industry, with a long-standing presence and a strong brand image. The website has also received positive reviews and ratings from customers.

Payment Options

Lowes.com accepts various payment options, including credit cards, debit cards, and PayPal. The website also offers financing options for larger purchases.

Loyalty Programs

Lowes.com offers a loyalty program called MyLowe's, which offers exclusive discounts, free shipping, and personalized recommendations based on customers' purchase history.

Customer Reviews

Lowes.com features user-generated content, including reviews and ratings, which can help users make informed purchasing decisions. The website also features a customer reviews section where users can view and leave reviews.

Community Involvement

Lowes.com is involved in various community outreach programs and initiatives, including Habitat for Humanity and Rebuilding Together.

Shipping and Costs

Lowes.com offers free shipping on most orders over $45, with various shipping options available for smaller orders. Shipping costs are calculated at checkout based on the order total and shipping location. The website also offers in-store pickup options for certain products.