Users Voice for Lowes

83% users rated Terrible
1% users rated Poor
1% users rated Average
0% users rated Very Good
16% users rated Excellent
Pie Chart Review Representation for Lowes
Lowes Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 24 Dec 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.3 1.4 3.8 4.1 1 4.8
Oct 2022 1.4 1 4 3.9 1 4.2
Nov 2022 1.3 5 3.3 4.1 1 3.9
Dec 2022 5 2.2 5 5 5 5
Mar 2023 2 5 2.7 3 1.5 3.1
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Detailed Lowes Review by

Introduction

Lowes.com is an online retailer that specializes in home improvement products, ranging from tools and appliances to furniture and decor. With over 2,000 physical stores in the US and Canada, and a wide selection of products available online, Lowes.com is a go-to destination for DIY enthusiasts and homeowners alike.

Pros and Cons

Pros:
  • Wide selection of products in various categories
  • Competitive pricing
  • User-friendly website
  • Free shipping on most orders over $45
Cons:
  • No international shipping
  • Some customers report poor customer service experiences

User Experience

Lowes.com offers a user-friendly website with a simple layout and intuitive navigation. Users can browse by category or search for specific products. The website also features detailed product descriptions, reviews, and user-generated content. The checkout process is straightforward, and users can track their orders via the website.

Pricing and Value for Money

Lowes.com offers competitive pricing in various categories, with frequent promotions and discounts available. The website also offers a price match guarantee, where customers can request a price match if they find a lower price on a competitor's website.

Alternatives

Alternative online retailers that specialize in home improvement products include Home Depot, Wayfair, and Amazon.

Customer Service

Lowes.com offers various customer service options, including phone and email support, as well as a comprehensive FAQs section. However, some customers report poor customer service experiences, including long wait times and unresponsive support.

Product Quality and Selection

Lowes.com offers a wide selection of high-quality products in various categories, including tools, appliances, furniture, and decor. The website also features user-generated content, including reviews and ratings, which can help users make informed purchasing decisions.

Website Usability

Lowes.com offers a user-friendly website with a simple layout and intuitive navigation. Users can browse by category or search for specific products. The website also features detailed product descriptions, reviews, and user-generated content. The checkout process is straightforward, and users can track their orders via the website.

Returns and Exchanges

Lowes.com offers a flexible return policy, with most products being eligible for returns within 90 days of purchase. Returns can be made in-store or via mail, and customers can track the status of their returns via the website.

Promotions and Discounts

Lowes.com offers frequent promotions and discounts, including seasonal sales and clearance events. The website also offers a price match guarantee, where customers can request a price match if they find a lower price on a competitor's website.

Reputation

Lowes.com has a good reputation within the home improvement industry, with a long-standing presence and a strong brand image. The website has also received positive reviews and ratings from customers.

Payment Options

Lowes.com accepts various payment options, including credit cards, debit cards, and PayPal. The website also offers financing options for larger purchases.

Loyalty Programs

Lowes.com offers a loyalty program called MyLowe's, which offers exclusive discounts, free shipping, and personalized recommendations based on customers' purchase history.

Customer Reviews

Lowes.com features user-generated content, including reviews and ratings, which can help users make informed purchasing decisions. The website also features a customer reviews section where users can view and leave reviews.

Community Involvement

Lowes.com is involved in various community outreach programs and initiatives, including Habitat for Humanity and Rebuilding Together.

Shipping and Costs

Lowes.com offers free shipping on most orders over $45, with various shipping options available for smaller orders. Shipping costs are calculated at checkout based on the order total and shipping location. The website also offers in-store pickup options for certain products.

Lowes Recent User Reviews

User Rating

5 stars

11

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Reviewer Name: Syed Jafri

Review Submission Date: 2022-12-22

Review Title: MY HUSBAND AND I WENT TO THE …
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Review Description: MY HUSBAND AND I WENT TO THE MIDDLETOWN STORE FOR A EXTERIOR DOOR. MR. PAUL IN THE DEPT. GUIDED US THRU IT, AND GAVE US POINTERS HOW TO PAINT ETC. ALO GIDED US TO THE RIGHT LOCK NEEDED.HE WAS PATIENT , AND NO SALES PRESSURE.WE WILL COME BACK FOR FUTURE NEEDS FOR SURE.THANKS , MR. AND MRS. JAFRI

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Reviewer Name: Grant Thornton

Review Submission Date: 2022-12-21

Review Title: Thank you Lowe's excellent quality…
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Review Description: Thank you Lowe's excellent quality product and excellent fast express postal service and excellent packaging 100% excellent feedback from me highly recommend much appreciated Grant Thornton have a merry Christmas and a happy new year

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Reviewer Name: Dr. Goodman

Review Submission Date: 2022-12-21

Review Title: Lowe's please stop using Estes for…
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Review Description: Lowe's please stop using Estes for delivery services. Not only was my product 2 weeks late but they also let it roll off the truck in the middle of my driveway. I am not a happy customer. $2400.00 of product possibly ruined.

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Reviewer Name: Jason Beardsworth

Review Submission Date: 2022-12-19

Review Title: Wish I could put negative star
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Review Description: Wish I could put negative star. I returned an eight foot level and 2 days later I was looking snips which they where all out noticed the level I had returned because it was twisted sitting in the holder for someone else to purchase. I know it's was my level as I label all my tools with my buisness name. Not to mention they have the worse service of any store on the planet.

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Reviewer Name: Andrew Cooper

Review Submission Date: 2022-12-19

Review Title: Should be a zero star company over the…
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Review Description: Should be a zero star company over the past 2 years they have almost completely fazed out the military dioxins. First lumber, the plumbing and electrical and now no discount on tools. Lowes had a record breaking 2021 sales and yet th why keep taking from the military. Corpora the greed at its finest. Just so you all can buy another sports car with your year end bonus.

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Reviewer Name: Ferris

Review Submission Date: 2022-12-19

Review Title: I went to purchase a sink faucet and…
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Review Description: I went to purchase a sink faucet and installation. While trying to purchase no one knew what to do. I spent over a hour trying to have staff help me. The last straw was when the women who was trying to help me accused me of filming her which I wasn’t. She asked to put down my phone. I left after that accusation. Never go to the Lowe’s near Cottle road in San Jose. Worst experience ever!!!

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Reviewer Name: Melissa Bivins

Review Submission Date: 2022-12-17

Review Title: We received our new Kitchen Aid…
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Review Description: We received our new Kitchen Aid Microwave and Maytag Dryer today from Lowes. The third party delivery team was wonderful! They were very accommodating and very professional. We would definitely recommend using Lowes delivery service in the future.

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Reviewer Name: Paul W

Review Submission Date: 2022-12-17

Review Title: Lowes shipping scam
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Review Description: I bought an artificial Christmas tree from Lowes. Great price…and no shipping fee! Great! Not so fast. Discovered later that the free shipping did not apply to the discounted price. Paid $80 in shipping! The old scam…discount the price and quadruple the shipping.

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Reviewer Name: Cindy Losey

Review Submission Date: 2022-12-17

Review Title: We order a grill back in November
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Review Description: We order a grill back in November. Four trips to the store this month and grill not delivered. Excuses! We stayed home four days and nothing. They said they were right on it. Really!!!! Worse ever!, 8040 Dani Driver, Fort Myers

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Reviewer Name: Dee Baker

Review Submission Date: 2022-12-17

Review Title: I had a interview today and the…
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Review Description: I had a interview today and the so-called Manager looked right over me. This is the second time this has happened to me regarding this type of horrible treatment. Second time I got hired and was supposed to do the orientation but no one called me back. Now if this is the type of treatment Lowe's treats people who wants to work for them, then hey this is DEFINITELY NOT THE PLACE FOR ME!! IM all about being friendly with customers coworkers and staff but this place needs HELP!!! ?????