Users Voice for Luckyvitamin

24% users rated Terrible
1% users rated Poor
1% users rated Average
6% users rated Very Good
67% users rated Excellent
Pie Chart Review Representation for Luckyvitamin
Luckyvitamin Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Dec 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.8 3.8 1.4 2.3 5 4.8
Oct 2022 3.4 3.4 1 3.6 5 4.3
Nov 2022 2.6 5 5 5 5 2.4
Dec 2022 5 3.8 2.2 1.8 5 5
Mar 2023 2.2 5 5 5 2 1.7
Line Chart for Rating of peer stores

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Detailed Luckyvitamin Review by

Introduction

Luckyvitamin.com is an online retailer that specializes in vitamins, supplements, and health products. The website offers a wide variety of products from top brands such as Garden of Life, New Chapter, and Renew Life. Luckyvitamin.com has been in business since 2004 and has earned a reputation for providing quality products and excellent customer service.

Pros and Cons

Pros:
  • Wide variety of products available
  • Competitive pricing
  • Free shipping on orders over $49
  • Loyalty program with rewards and discounts
  • Easy and hassle-free returns and exchanges
Cons:
  • Some products may be more expensive than other online retailers
  • Customer service can be slow to respond during peak shopping seasons

User Experience

Luckyvitamin.com is easy to navigate and has a clean and straightforward design. The search function is responsive and accurate, making it easy to find products. Users can create an account to save their information, track their orders, and receive exclusive promotions and discounts.

Pricing and Value for Money

Luckyvitamin.com offers competitive pricing, and many products are cheaper than other online retailers. The website also has regular promotions and discounts, including a loyalty program that rewards customers with points that can be redeemed for discounts on future purchases.

Alternatives

There are many alternatives to Luckyvitamin.com, including other online retailers such as iHerb, Vitacost, and Swanson Health. Each retailer has its pros and cons, and customers should compare prices, product selection, and customer service before making a purchase.

Customer Service

Luckyvitamin.com has excellent customer service and provides customers with various ways to contact them, including a toll-free phone number, email, and live chat. If customers have any issues with their order, they can easily request a return or exchange within 90 days of purchase.

Product Quality and Selection

Luckyvitamin.com offers a wide selection of high-quality products from top brands. The website contains products ranging from vitamins, supplements, personal care, and babies and kids' items. Customers can be confident that they are getting quality products because Luckyvitamin.com only sources products from trusted manufacturers.

Website Usability

Luckyvitamin.com has a user-friendly interface with simple navigation. Customers can easily find products by searching or browsing by category, brand, or specialty. The website has minimal ads, which helps it load quicker than some other online retailers.

Returns and Exchanges

Luckyvitamin.com offers easy and hassle-free returns and exchanges within 90 days of purchase. Customers can request a return or exchange through their account dashboard or by contacting customer service. The website instructs customers on how to return their items, and once the item is received, a refund or exchange will be issued promptly.

Promotions and Discounts

Luckyvitamin.com offers regular promotions and discounts, including a loyalty program that rewards customers with points that can be redeemed for discounts on future purchases. The website also has sales and discounts on specific products or brands, making it easy to save money on products you love.

Reputation

Luckyvitamin.com has an excellent reputation for providing quality products and excellent customer service. The website has an A+ rating from the Better Business Bureau, and many satisfied customers have left positive reviews on the website and other review platforms.

Payment Options

Luckyvitamin.com accepts various payment options, including Visa, Mastercard, Discover, American Express, and PayPal. Customers can also use their Lucky Rewards points to pay for their orders.

Loyalty Programs

Luckyvitamin.com has a loyalty program that rewards customers with points that can be redeemed for discounts on future purchases. Customers can earn points by, among others, purchasing items, referring friends, and submitting reviews.

Customer Reviews

Luckyvitamin.com has a section on the product pages where customers can submit reviews. The reviews are helpful in helping customers make purchasing decisions, and the website moderates them to ensure they are unbiased and trustworthy.

Community Involvement

Luckyvitamin.com supports local and national charities by donating a portion of their profits to them. The website also has a program where customers can donate their Lucky Rewards points to select charities.

Shipping and Costs

Luckyvitamin.com offers free shipping on orders over $49 in the contiguous United States. Customers can choose from standard, expedited, or express shipping options, and shipping costs vary depending on the selected option and location. Luckyvitamin.com ship to the United States, Canada, and other select countries.

Luckyvitamin Recent User Reviews

User Rating

5 stars

231

4 stars

45

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Reviewer Name: Evgeni Sautin

Review Submission Date: 2022-12-22

Review Title: This is a joke
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Review Description: This is a joke. I can't delete my own profile neither myself nor via a support team. Basically, there is no way to do that, and the profile with my personal data should just sit there!

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Reviewer Name: arapire

Review Submission Date: 2022-12-22

Review Title: Easy site to navigate
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Review Description: Easy site to navigate. Excellent products , prices and special offers.

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Reviewer Name: Irene Oliveiro

Review Submission Date: 2022-12-20

Review Title: Smooth and easy order process with reasonable pricing
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Review Description: Smooth and user friendly process with all the right info needed.

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Reviewer Name: KIM SY

Review Submission Date: 2022-12-20

Review Title: have everything I need every time I…
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Review Description: have everything I need every time I look for. However, it would be better to have more paying channels.

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Reviewer Name: All Renewable Energy Limited

Review Submission Date: 2022-12-17

Review Title: Stay away!
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Review Description: Stay away!At the end it’s added tax and is not presented clearly.Cancellation is not possible!System is not allowing to cancel order within hour after order and next showing error and asking to contact with customer service.I contacted with customer service 12 hours after order and 5 hours later I received email that order has been sent

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Reviewer Name: majda razzouqia

Review Submission Date: 2022-12-15

Review Title: If there is a minus start I would go…
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Review Description: If there is a minus start I would go for it, my parcel got delayed and I contacted the support to take responsibility in case it didn't delivered, they mentioned that since I choosed the standard shipment I am not eligible for any sort of refund and that's stated on the policy, which is a ridiculous and awful service, I honestly don't recommend this company that cannot support its customers, and also hold your money for something you didn't received.I WILL NEVER AND EVER CHOOSE IT AGAIN.

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Reviewer Name: Basil Francis

Review Submission Date: 2022-12-14

Review Title: Product ordered 10 November
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Review Description: Product ordered 10 November - today is 14 December. Product not received. LuckyVitamin says I should contact DHL - DHL says I should contact Swiss Post - Swiss Post says the tracking number is invalid.

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Reviewer Name: Leonardo Majowka

Review Submission Date: 2022-12-12

Review Title: I made a terrible mistake of ordering…
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Review Description: I made a terrible mistake of ordering from there instead of ordering from the place I always order and have a great service. I was scammed and now need to waste my time in order to try to get my money back

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Reviewer Name: Witsec

Review Submission Date: 2022-12-11

Review Title: Scammed
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Review Description: Scammed. Sent rancid product, which they promised to refund. Refund never came and they kept changing the terms and amount of said refund. Stay away from these scammers.* Response below from merchant is another lie. They did NOT contact me through Trustpilot.

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Reviewer Name: Leo Majowka

Review Submission Date: 2022-12-08

Review Title: The website is a scam
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Review Description: The website is a scam, ordered from them and never got the product. I wish I came here before to see the reviews which reflect the reality, I am never ordering again