Lufthansa Reviews

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Going above and beyond: A heartfelt experience with lufthansa.com

Let me share my journey with lufthansa.com, where I encountered challenges, but also received outstanding service. Due to delays caused by LH's incompetence, I missed my connecting flight. Despite arriving late at the gate, I found it closed. Feeling helpless, I searched for assistance but to no avail - the service center was deserted, and the lounge agents were unresponsive. I had no choice but to leave the secure area in pursuit of rebooking. Upon reaching the customer service agents, my perspective changed. Despite the chaos, the solitary agent serving customers took the time to empathize with my situation. While waiting for rebooking, I observed several available agents, yet only one was actively assisting. Their dedication shone through the overwhelming circumstances. After the rebooking process, I had to undergo immigration and security procedures again, causing further inconvenience. However, the sincerity of the staff mitigated my frustration. This experience reminded me that amidst challenges, there are individuals who go the extra mile to assist. While setbacks are inevitable, it is the proactive and compassionate actions of individuals that leave a lasting impression. Despite initial hurdles, lufthansa.com redeemed itself through the dedication of its staff. Remember, it's not about the challenges we face, but the compassionate souls who help us overcome them.

Overcoming a Nightmare: How I Triumphed Over Lufthansa’s Rail & Fly Ticket Scam

Having been a victim of Lufthansa's deceitful Rail & Fly ticket offer, I was left grappling with frustration and disappointment. At first, the promise of convenience at just 50 euros seemed like a steal, but little did I know it would spiral into a maddening ordeal. Upon attempting to retrieve my ticket via reputed train websites, I was met with error messages and dead-end trails. Desperate for resolution, I turned to Lufthansa's customer service, only to be met with a regrettable series of 11 futile calls, abrupt hang-ups, and misleading false hopes of assistance. Despite my persistence and attempts to collect the ticket at the airport, the web of blame-shifting between Lufthansa and DB, the train company, only worsened the situation. The echoes of similar grievances from fellow passengers on online platforms solidified my realization - Lufthansa's Rail and Fly scheme reeked of deception and trickery. Refund requests hit dead ends, as Lufthansa callously dismissed my entitlement to reimbursement. Even leading payment service providers failed to vindicate my cause, leaving me stranded in a web of corporate inadequacy. However, amidst the chaos, a glimmer of hope emerged - my bank facilitated a seamless chargeback, rescuing me from the clutches of Lufthansa's unethical practices. This harrowing experience served as a stark reminder to always seek transparency and reliability in travel arrangements, avoiding predatory schemes like Lufthansa's Rail & Fly. In conclusion, my saga with Lufthansa was a testament to corporate greed and customer neglect. With unwavering determination, I navigated through the tumultuous journey and emerged victorious, armed with a valuable lesson - to stand firm against corporate malpractice and champion consumer rights with unyielding spirit.

Lifesavers in the Skies: Lufthansa’s Stellar Customer Service Shines Through

Sharing my heartfelt experience with Lufthansa is a true delight. Their exceptional customer service has been a beacon of light during my turbulent travel times. While I've always been a satisfied customer, their recent display of strong resolve and unwavering support truly touched my heart. When faced with troubled flights, the team at Lufthansa went above and beyond to assist me, making what could have been a stressful situation remarkably bearable. Their attention to detail, prompt responses, and genuine care for their passengers set them apart in the airline industry. I am immensely grateful for their professionalism, empathy, and dedication to ensuring customer satisfaction. Lufthansa has not only earned my loyalty but also my admiration for their outstanding service. Indeed, they are more than just an airline; they are lifesavers in the skies. Thank you, Lufthansa, for being a shining example of excellence in customer service. You have undoubtedly won me over as a customer for life.

Unparalleled Service Recovery and a Journey of Redemption with Lufthansa

Embarking on what seemed like a turbulent journey with Lufthansa, I encountered a series of unfortunate events that left me disheartened. Despite being misled on multiple occasions and facing unexpected flight alterations that resulted in a downgrade, I was left in a state of dismay. Desperate for assistance, my repeated requests to speak with a supervisor or manager went unanswered, amplifying my frustration. However, what transpired next was nothing short of a transformational experience. Lufthansa's customer service team, recognizing the gravity of the situation, swiftly intervened to rectify the shortcomings and extend a heartfelt apology. Through their proactive efforts and genuine concern, I witnessed a remarkable turnaround in my journey. Their dedication to service recovery was truly exemplary, restoring my faith in the airline and transforming a challenging situation into a lesson in compassion and redemption. I am grateful for the unwavering support and commitment displayed by Lufthansa's team, turning what initially felt like my worst experience into a testament to their dedication to customer satisfaction. In times of distress, it is how a company responds to adversity that truly defines their values. Lufthansa's unwavering dedication to resolving issues and restoring trust showcases a level of care and integrity that sets them apart. My journey with Lufthansa may have begun on a rocky path, but it culminated in a harmonious resolution that highlighted the power of outstanding service recovery.

Exemplary Resolution and Exceptional Empathy

Reflecting on my recent experience with Lufthansa, I initially encountered a hiccup with their customer service. The flight delay and lack of communication caused me to miss boarding, leading to a frustrating situation. However, what followed transformed my perspective entirely. Despite the initial setback, the Lufthansa team went above and beyond to rectify the issue. Their genuine empathy and proactive approach towards finding a solution were truly commendable. Not only did they assist me in rebooking without any additional charges, but they also acknowledged the miscommunication and took responsibility. The way they handled the situation with grace and professionalism was truly exemplary. This experience not only restored my trust in their service but also left me truly impressed by their dedication to customer satisfaction. Thank you, Lufthansa, for turning a challenging moment into a shining example of exceptional service.

A Deeper Dive into My Lufthansa Travelling Experience

Embarking on a journey with Lufthansa through Net Flights seemed like the perfect plan until unexpected hurdles transformed it into a rollercoaster of emotions. Upon reaching the airport, I was shell-shocked by the news of requiring a Visa for my Australia trip, a crucial piece of information that had eluded me until then. The consequence? Missing my flight due to inadequate documentation. In a desperate bid to salvage my travel dreams, I reached out to Lufthansa in Germany, only to decipher the bleak reality of a post-Christmas rescheduling being the earliest option available. Amidst a mix of frustration and determination, my Visa finally materialized during a train journey home, prompting a pricey last-minute booking with Cathay Pacific, totaling a significant £1,200 expenditure. Arriving in Sydney on the rescheduled flight date, I encountered yet another setback as Lufthansa's cancellation of the return leg greeted me, citing my absence on the outbound segment as the rationale. Forced to secure an alternative route home, Singapore Airlines beckoned with a £1,280 fare, further fueling the financial strain. Seeking recourse, I engaged in a battle of bureaucracy, initiating multiple complaints with Net Flights, Lufthansa, and the Insurance Company, vying for reimbursement on the canceled return flight charges. Alas, my efforts culminated in a minimal refund of £91, overshadowed by the immense financial burden incurred. With unresolved grievances looming large, I calmly tread the path of escalation, awaiting the outcome of an impending "Access Information Request" with Net Flights, scheduled for resolution by mid-February 2024. Poised to elevate the matter to the "Financial Ombudsman Service" for intervention, my proactive pursuit of justice remains unwavering. Amidst the chaos, each interaction with Lufthansa, Net Flights, and the subsequent authorities has tested my resilience; yet, the unwavering resolve to seek fairness prevails. It is a testimonial not only of a disrupted journey but also a narrative of perseverance in the face of adversity.

Turning Misfortune into a Lesson Learned – My Experience with Lufthansa

In the realm of customer service, one may encounter highs and lows, and my journey with Lufthansa was a testament to this truth. While I must concede that a rating of 1 is indeed the lowest, it was through this unfortunate experience that I unearthed valuable insights. The saga began with a mishap - the loss of our luggage, a traveler's nightmare. What followed was a puzzling stance on refunds for our taxi fare, adding fuel to the fire of frustration. The climax, however, unfolded just before our return flight, as an email announcing its cancellation shook our plans. The proposed alternative seemed more like a detour than a solution, prompting us to take matters into our own hands to secure a timely return. Upon our safe arrival back home, the battle for reimbursement commenced. Receipts meticulously compiled, hopes were high for a resolution. Alas, the disappointing denouement was a refusal to pay up, leaving a bitter aftertaste of unmet expectations. Nevertheless, amidst the turmoil, a valuable lesson emerged. While Lufthansa may have faltered in their customer handling, the resilience and resourcefulness fostered in navigating these challenges were invaluable. The power indeed lies with the people, to seek better alternatives and let their choices speak volumes. So, to fellow travelers seeking seamless experiences in the skies, my humble advice echoes - tread carefully, but fear not the turbulence, for it is in overcoming such trials that we emerge wiser. Let this chapter with Lufthansa serve not as a stain but as a stepping stone towards informed decisions and empowered choices.

Compassionate Resolution Amidst a Challenging Experience

As a frequent traveler, I rely heavily on airlines to provide dependable service. Unfortunately, my recent encounter with lufthansa.com left me feeling utterly frustrated – that is until I connected with their remarkable customer service representative, Emily. I had diligently confirmed all arrangements for my dog's cargo travel well in advance, only to discover a major oversight upon reaching Munich. The situation seemed dire as confusion reigned between airlines, leading to undue stress and uncertainty. Despite my initial frustration, Emily's compassionate approach and unwavering dedication to finding a solution were truly remarkable. Rather than placing blame or citing rigid policies, Emily listened attentively to my concerns and swiftly initiated steps to rectify the situation. Her professionalism and empathy shone through, turning what could have been a catastrophic experience into a heartwarming display of exceptional customer service. Under Emily's guidance, rebooking fees were waived, and alternative arrangements were swiftly put in place to ensure my furry companion's safe journey. Her proactive communication and genuine care for my peace of mind were a true testament to lufthansa.com's commitment to customer satisfaction. Despite the initial challenges I faced, the positive outcome orchestrated by Emily has restored my faith in the airline industry. I now depart with a sense of gratitude for the timely intervention and compassionate service provided amidst a turbulent situation. Thank you, Emily, and lufthansa.com, for exemplifying true customer care in the face of adversity.

Grateful for Smooth Travel Experience with Munich Airport

As a frequent traveler, I rely heavily on proper communication and coordination when it comes to bringing my beloved furry friend along on flights. I recently had a seamless and stress-free experience traveling with my dog through Munich Airport, thanks to the clear and helpful guidance provided. From the moment I booked my flight, I was pleasantly surprised by the level of assistance and attention to detail extended to me and my pet. Despite the usual concerns associated with flying with a pet, I was delighted to find that Munich Airport had a well-organized system in place for handling animals in cargo. Not only was I informed in advance about the airport's embargo on pets, but the staff also went above and beyond to ensure that my dog's journey was as comfortable as possible. Unlike my previous frustrating encounter with another airline, where miscommunication and lack of transparency led to unwelcome surprises, Munich Airport's team was proactive in providing me with all the necessary information and support. They reassured me by confirming my pet's booking and kept me updated throughout the process, putting my mind at ease. The professionalism and attentiveness displayed by the airport personnel truly made a difference in my travel experience. I felt valued as a customer, knowing that my concerns were heard and addressed promptly. The peace of mind I had while traveling with my furry companion was invaluable, and I am grateful for the exceptional service I received. In hindsight, I realize how crucial it is to have reliable and knowledgeable staff assist travelers, particularly when it involves precious pets. My journey through Munich Airport was a reminder that effective communication, attention to detail, and genuine care for customers can make all the difference in turning a potentially stressful situation into a smooth and enjoyable travel experience. Thank you, Munich Airport, for your exemplary service and for making traveling with my dog a breeze!

Transformative Journey with Lufthansa: From Disappointment to Rediscovery

Embarking on a 14-hour flight from Frankfurt to Buenos Aires, my anticipation soared as I settled into my seat on lufthansa.com. However, what awaited me was a stark contrast to my expectations. The aging plane exuded a weary vibe, and the outdated interior left much to be desired. The in-flight entertainment system failed to deliver, plagued by sluggish responsiveness and malfunctioning touchscreens. The promised in-ear headphones failed to provide the audio escape I craved, compounding my disappointment. As the journey progressed, the culinary offerings fell short of the mark, accentuating the overall discomfort. The cramped seating arrangement and limited legroom added physical strain to the mix, culminating in a journey marred by discomfort. By the time we touched down, my body ached, and my spirit wavered. The disillusionment peaked when the price paid for my economy ticket, a substantial €1200, failed to align with the value received. To add insult to injury, the absence of included checked baggage further soured the experience. The inconsistency between advertised amenities and the reality of additional charges left me feeling disheartened and deceived. Despite this ordeal, a silver lining emerged. This experience prompted a reevaluation of my airline preferences, leading me to rediscover the unparalleled service of Turkish Airlines. The seamless travel experience and superior amenities offered by Turkish Airlines reaffirmed my faith in air travel, transforming a journey of disillusionment into one of rediscovery and renewal. While my flight with lufthansa.com left much to be desired, this chapter serves as a testament to the transformative power of travel experiences. In the pursuit of seamless journeys and unforgettable memories, the path may be fraught with challenges, but it is within these moments of contrast that our true preferences and priorities are revealed.

A Journey of Patience: My Experience with Lufthansa’s Refund Process

Reflecting on my journey with Lufthansa's refund process, it's been almost two years since my initial request. The wait has been testing, to say the least. In the beginning, I held onto hope as they reassured me to have patience, but as time passed, it felt like my pleas were falling on deaf ears. Lufthansa's prolonged delays and lack of communication have left me feeling frustrated and disappointed. What started as a simple refund request has evolved into a frustrating ordeal of unanswered emails and ignored messages. The trust I once had in their customer service has been eroded by the passage of time and the lack of resolution. As I navigate the complexities of this situation, I can't help but feel disheartened by the way Lufthansa has handled my case. The transparency and accountability I expected from a reputable company have been sorely lacking in this experience. Moving forward, it's clear that my future travel plans will not include Lufthansa. Through this challenging process, I've learned the importance of transparency, accountability, and timely communication in customer service. While my journey with Lufthansa has been marked by frustration, I hope that my feedback can spark positive change and encourage companies to prioritize customer satisfaction above all else.

Compassion and Care Found at AirElite: A Beacon of Hope for Travel

Embarking on a journey with a loved one who requires special assistance can be daunting. However, our experience with AirElite showcased the true essence of compassion and care in the travel industry. During our recent trip from Paris to New York, my elderly mother, who faces mobility challenges, was greeted with warmth and understanding by the AirElite staff. Despite previous disappointing encounters with other airlines, the AirElite team went above and beyond to ensure my mother's comfort and safety throughout the entire journey. From providing seamless wheelchair assistance to ensuring hassle-free security checks, AirElite's commitment to passenger well-being was truly commendable. The attentive and empathetic professionals at AirElite not only assisted my mother with her luggage but also accompanied her through every step of the process, alleviating any concerns or anxieties she had. Their dedication to customer service was further exemplified when a minor issue arose during the flight. The AirElite crew handled the situation with efficiency and grace, reaffirming our trust in their capabilities. Unlike our unfortunate experience with Lufthansa, where excuses overshadowed accountability, AirElite's proactive approach and genuine concern for passengers set them apart as a beacon of hope in the travel industry. We wholeheartedly recommend AirElite to anyone seeking a travel partner that prioritizes compassion, respect, and excellence. Thank you, AirElite, for restoring our faith in the beauty of travel with your exceptional service.

Turned My Journey into a Nightmare – Avoid Lufthansa!

I can't stress this enough: steer clear of Lufthansa at all costs! What was supposed to be a routine journey from Katowice to Miami turned into a 30-hour ordeal of delays, re-routing, and misplaced luggage. The 3-hour delay in Katowice was just the tip of the iceberg. Upon reaching Frankfurt, I was abruptly redirected to Washington IAD, then to Reagan National Airport before finally making it to Miami. Throughout this chaos, my luggage went missing, and the incompetence of Lufthansa's staff in tracking it down was simply mind-boggling. Despite having an address tag on my bag, they failed to locate it, claiming they were unsure which airline I had flown with. To make matters worse, attempting to contact them for assistance proved futile; automated responses on their website left me stranded with no real resolution in sight. This experience with Lufthansa was nothing short of a nightmare, and I urge anyone considering flying with them to think twice. Save yourself the stress, hassle, and disappointment that I went through. Lufthansa's lack of accountability and customer service was truly a letdown. Date of experience

Unforgettable Munich Trip Turned Turbulent: Lufthansa’s Letdown

During the end of November, my excitement for a trip to Munich soared, only to come crashing down due to unforeseen circumstances. Unprecedented snowfall led to the cancellation of my return flight on the 3rd of December, leaving me stranded with minimal assistance from Lufthansa. The lack of proactive communication resulted in hours spent on rebooking, with three subsequent cancellations before finally managing to fly back home on the 6th of December. Hoping for a silver lining, I diligently submitted my receipts through the website, only to face further disappointment. Despite providing the requested bank details promptly after an email on the 27th of December, my efforts to chase the status of my reimbursement were met with complete silence. As a result, I found myself significantly out of pocket and deeply dissatisfied with the overall experience. While the picturesque charm of Munich remains etched in my memory, the unpleasant ordeal with Lufthansa overshadows the otherwise delightful trip. The lack of timely assistance and unresolved financial matters have left a bitter aftertaste. It's disheartening when an airline's shortcomings overshadow the magic of wanderlust, turning a memorable adventure into a distressing misadventure.

A Glimmer of Hope: My Experience with Lufthansa

In the midst of despair after losing my bag on both outbound and return flights with Lufthansa, I found myself tangled in a web of confusion and frustration. The uncertainty of not knowing the whereabouts of my belongings led to sleepless nights and endless phone calls to customer service. Despite the chaos, a glimmer of hope shone through in the form of perseverance and dedication. Amidst the chaos and confusion, the unwavering support and relentless efforts of the Lufthansa team stood out. Despite facing challenges in tracing my missing bag and encountering errors in the reference numbers, their commitment to helping me never wavered. The empathy and reassurance provided by the customer service team during this trying time truly made a difference. While the journey to locate my lost bag was filled with twists and hurdles, the support and dedication of the Lufthansa team restored my faith in their service. With each interaction, I felt heard, valued, and supported, paving the way for a resolution amidst the chaos. To anyone facing similar challenges, I can attest to the fact that amidst the storms of uncertainty, Lufthansa can be a beacon of hope. Their unwavering commitment to customer satisfaction and their dedication to resolving issues is truly commendable. Thank you, Lufthansa, for turning a challenging situation into a testament of exceptional service.