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Lufthansa.com is the official website of Lufthansa, Germany's flagship airline. Founded in 1953, the airline has grown to become one of the largest in Europe, serving over 200 destinations worldwide. The website offers a comprehensive range of services, including flight bookings, travel planning and management, and airline information.
Pros and Cons
Pros:
- Wide range of flights and destinations
- Competitive prices
- Easy-to-use website
- Flexible booking options
- High-quality customer service
Cons:
- Limited options for budget travelers
- Limited availability for some destinations
- No frequent-flyer program
User Experience
Lufthansa.com offers an excellent user experience, with a clean and intuitive interface that makes it easy to find and book flights. The site is well-organized and provides clear information about flights, prices, and travel options. Additionally, the website is mobile-friendly, allowing users to easily book flights on their smartphones and tablets.
Pricing and Value for Money
Lufthansa offers competitive prices for its flights, with fares ranging from budget to premium. The airline also offers a range of travel options, including economy, business, and first class, giving customers the ability to choose the level of luxury they prefer. While Lufthansa may not be the cheapest option for budget travelers, it offers excellent value for money for those who prioritize quality and comfort.
Alternatives
For travelers looking for low-cost options, budget airlines such as Ryanair and EasyJet are popular alternatives. For those who prioritize comfort and luxury, premium airlines such as Emirates and Singapore Airlines offer top-of-the-line service and amenities.
Customer Service
Lufthansa offers high-quality customer service, with a dedicated customer support team available to assist customers with any issues or concerns. The airline also provides a range of support options, including phone, email, and social media.
Product Quality and Selection
Lufthansa offers a high-quality product, with modern aircraft and top-of-the-line amenities on its premium flights. The airline also offers a wide selection of flights and destinations, making it easy for customers to find the perfect travel option.
Website Usability
Lufthansa.com offers excellent website usability, with a clean and intuitive interface that makes it easy to find and book flights. The site is also mobile-friendly, allowing users to easily book flights on their smartphones and tablets.
Returns and Exchanges
Lufthansa provides flexible booking options, allowing customers to easily change or cancel their flights. However, the airline does charge fees for changes and cancellations, and the amount of the fee varies depending on the ticket type and the time of the change or cancellation.
Promotions and Discounts
Lufthansa offers a range of promotions and discounts throughout the year, including special fares for certain destinations and discounted flights for students and young people. The airline also has a loyalty program that rewards customers with discounts and upgrades.
Reputation
Lufthansa has a solid reputation as a reliable and high-quality airline, with a strong emphasis on safety and comfort. The airline has received numerous awards for its service and amenities, including being named "Best Airline in Europe" by Skytrax.
Payment Options
Lufthansa accepts a range of payment options, including credit and debit cards, PayPal, and bank transfers. Customers can also choose to pay in installments through the airline's financing program.
Loyalty Programs
Lufthansa has a loyalty program called "Miles & More," which rewards customers with miles that can be redeemed for discounts and upgrades on flights, as well as other travel benefits.
Customer Reviews
Customer reviews of Lufthansa are generally positive, with customers praising the airline's service, amenities, and reliability. However, some customers have criticized the airline's fees for changes and cancellations, as well as its limited options for budget travelers.
Community Involvement
Lufthansa is involved in a range of community programs and initiatives, including supporting environmental sustainability and promoting cultural exchange through its partnerships with museums and art institutions.
Shipping and Costs
Since Lufthansa is an airline, it does not offer shipping services. However, the airline does charge fees for checked baggage, and the amount of the fee varies depending on the destination and the ticket type. Additionally, Lufthansa offers a "FlyNet" program that provides in-flight Wi-Fi for an additional fee.
Review Description: Flight from Frankfurt to Zurich cancelled twice. Waiting was more than 6 hours to even speak to the staff at the airport. Took train to Zurich instead. Bag lost since then (15th). Terrible horrible horrible horrible customer service. Can't get in touch or if in contact no possible help. Terrible experience.
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Reviewer Name: betty
Review Submission Date: 2022-12-23
Review Title: I used to love this airline and fly LH…
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Review Description: I used to love this airline and fly LH all the time. What has happened?? The most horrendous customer service, full of misleading information, and no result, in over 6 months! Needed to rebook parents' flights, called a zillion times, phones constantly disconnect, three times spoke to a rep who rebooked for me, three times supposedly booking was confirmed, but never got an email from LH, and the booking code they provided me doesn't show on the LH website... I'm beyond appalled!!! What a scam this airline has become!!
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Reviewer Name: ???????? ?????
Review Submission Date: 2022-12-22
Review Title: Awful experience!!
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Review Description: Awful experience!!! Never again with lufthansa!!! Very bad customer service..They lost our baggages and they didn t say anything about!! No information about our baggages!!! 6 days ago and we dont know if our baggages arrived !!!!!!! Additionally our flight had been cancelled and nobody had informed us about it!! Terrible experience!!!
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Reviewer Name: Huang Xian Wei
Review Submission Date: 2022-12-22
Review Title: Tetha Rabukawaqa from Lufthansa fiji…
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Review Description: Tetha Rabukawaqa from Lufthansa fiji office was extremely helpful and friendly in solving my problem. If you have any case, make sure to trust Lufthansa. My flight was cancelled twice by Swiss airlines and tetha from Lufthansa help me a lot. Please avoid Swiss airlines though, they have no customer service.
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Reviewer Name: Jesus Velasquez
Review Submission Date: 2022-12-21
Review Title: Just plain terrible
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Review Description: I booked a flight to Helsinki but was cancelled 3 times, 2 of these times I wasn't notified of these cancellations and had to go trough hours of customer service just to be told the flight was cancelled, I asked for a refund but the agent hanged up, had to call again for one of them to agree to give me my money back .I would avoid booking in Lufhansa at any cost
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Reviewer Name: Ti
Review Submission Date: 2022-12-21
Review Title: The worst Airline I have ever booked…
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Review Description: The worst Airline I have ever booked with. Was unable to board due to regulations changes that Lufthansa did NOT notify for and was not offered any alternative flight so my trip was simply cancelled. My partner has now received a full refund but I have been unable to get in touch with anyone at Customer Relations for months. Absolutely zero customer service and lots of disappointment. Will never fly again.
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Reviewer Name: Jina Shammas
Review Submission Date: 2022-12-20
Review Title: The worst customer service ever
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Review Description: The worst customer service ever. They put you on hold for more than 2 hours and then when they dont even try to answer your question.. they put you on hold again.. seriously, what kind of service is this. How do we reach out if we have an urgent issue ??!!! Not acceptable
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Reviewer Name: Mad as hell
Review Submission Date: 2022-12-20
Review Title: Shut it down
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Review Description: Shut it down. There is no salvaging this airline. If there ever was a superlative for incompetence, they own it. My 3 bags for the family are untraceable since Dec16. My vacation is ruined. Lufthansa, this is highway robbery, you are a fraud, steal money and don’t deliver.
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Reviewer Name: Johanna Kjellman
Review Submission Date: 2022-12-20
Review Title: A weekend spoiled by Lufthansa
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Review Description: My flight for a weekend in Lyon was two hours late. My flight back was cancelled so I had to spend the night at the airport, so could not go to work on Monday because of the delay. My checked in luggage did never arrive to Lyon and is still not delivered to me(I filled in a report with all contact info etc). No contact info on who to turn to to get a voucher for hotel or food so paid that myself.
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Reviewer Name: Khalil Nasrallah
Review Submission Date: 2022-12-20
Review Title: Delay of more than 6 hours only to arrive without our bags.
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Review Description: Delay of more than 3 hours from Dulles airport. My daughter had to switch to another flight in Frankfurt to Cairo. They boarded the plane and waited more than 3 hours on the tarmac.... no information was given, only that they are waiting for some bags... finally, landed in Cairo only to find all bags missing, at least 50 travellers.. HORRIBLE experience!! if possible, avoid Lufthansa. I know we will.