User Review Scores: Pie Chart Analysis
10% users rated Poor
0% users rated Average
5% users rated Very Good
0% users rated Excellent
Duration
19692 days ago
This website is a scam
This website is a scam. Please be warned and do not buy. I ordered a dress and what was pictured online is NOTHING like what I received. The back of the dress on the website has a train and buttons down the back. This dress you sent me has a zipper no train and the zipper is broken.
24 days ago
Scam
I ordered a dress which not only took way over their estimated delivery date but was completely the wrong dress. When I emailed about returning it they had me send pictures and told me they could give me a little over 10 back or I could cover shipping costs back. After that email they wouldnt respond back. I tried contacting the site again yet couldnt send a message and I cant find any phone number. Definitely feel scammed.
177 days ago
Un asco de tiendaawful shop awful dress
Un asco de tienda me cobraron envo cuando dijeron que no lo haran tuve que pagar envo ms aduana esperar casi un mes y cuando llego el vestido horrible. Trato de devolverlo y tampoco me deja. Dinero tirado a la basura. Horrible no la recomiendo. Its a awful shop. They said that the delivery is free and it isnt I had to pay for the delivery and fees plus the dress its horrible awful nothing about the picture the size its huge bigger and when I try to return this packet I cant because suspiciously I cant to enter in the app. Money thrown away. Awful. Awful shop awful dress awful service and awful customer service. I dont advice it.
19692 days ago
Poor quality
Poor quality do not look like the photographs and sizing is very small. Took a long time to arrive so my experience was disappointing but I guess you get what you pay for.
19692 days ago
Do not order from this company
Do not order from this companyYou will end up disappointed. Also their customer service is a joke. They sent me wrong size I ordered size M but got size L. Poor quality dresses. The shipping was so delayed. It was ordered for a photoshoot but the event was over by the time I got the oversized dress which didnt fit.
298 days ago
Ordered maternity dresses
Ordered maternity dresses. Received. I was disappointed. Dresses werent maternity with extra space on the belly. I will wear them when I will be not anymore pregnant..
211 days ago
Completely FRAUD company
Completely FRAUD company DONT BUY FROM THIS SITE. Items shown on website is completely misleading and sending cheap items. when we request for refunds they wont even respond and this is completely FRAUD company. Please dont buy anything.
332 days ago
Complete scam from Hong Kong
I order from this site LUKALULA. COM assuming it was legitimate. I did read return policy which specified returns are accepted within 30 days. I ordered two dresses in a size small. Minutes later I receive an email confirmation indicating the dresses I order were XL and 2XL. I immediately reached out no phone number and received an automated response that the items were already shipped with a smiley face for that matter. It was literally less than an hour after order was placed. I waited for arrival which was delayed and about 16 days later the two dresses arrive that are completely different dresses and sizes from what I ordered. I requested a full return they request I take a photo of items I submitted photos of the unworn unwashed unopened dresses and then they responded and said they are nonrefundable and offered a voucher instead. I did not want a voucher and now filing a claim with my bank. Save your time and stay far away from this Lukalula.com website. I made the mistake for you. Oh you also get a separate foreign transaction fee from Hong Kong. Smh.
19692 days ago
Scammers
I placed my order over a month ago and still havent received my products. Two weeks ago I started begging for an eta and they kept telling me my dresses are on the way. However they still havent arrived. They refuse to give me a refund for products that Ive not received. Then they tell me not to accept the parcel when it does arrive and wait for it to be returned for refund. I got tired of sending emails and receiving the same replies. I just opened a dispute via PayPal and they asked me to close it. But I refuse because Ive tried to communicate with Lukalula without any luck and they need to be held accountable.
600 days ago
Please read reviews first
Okay so maybe I didnt read reviews before I placed my order. I placed the order 1012022. Cancelled 1022022 policy outlines cancels are allowed within 24 hours.103 I was ignored mind you I forwarded my cancellation email several times. Finally early morning 104 I receive from a different company a shipment notification that the order shipped 104. I will not be held responsible for return shipping costs so thankfully capital one is assisting me with a dispute.
448 days ago
I purchase 3 items
I purchase 3 items paid for shipping since May 2022 amd now its September and am still waiting. They have offered to refund a partial refund. Why So they can still make money off the dress that were return with original package. DO NOT BUY Material is unsatisfactory and the customer service is not satisfactory. The emails are not from the same company. They requested for me to cancel the claim which I did. And Still No REFUND
19692 days ago
My experience with this company has
My experience with this company has been terrible. I shouldve read the reviews prior to ordering. My product came too late and I contacted the company several times to attempt a return and Ive had no response at all. The dress does not look like the dresses in the pictures it is hideous. NEVER AGIAN
542 days ago
Fast delivery good service
Two dresses ordered. One is gorgeous like in the pictures on the website. The second one is too short and therefore not suitable for shootings. Service replied in one day and refunded 30 of the price. I cannot understand the bad reviews. I will definitely order again
19692 days ago
Avoid company wont deliver and wont let you return.
Honestly wish I would have read these reviews ahead of ordering from them. Dress arrived 2 weeks too late even though I paid for express shipping and now theyre refusing to let me return it. There is no return address so I dont even know how to send it back and all my emails complaints are being ignored. Avoid this place.
19692 days ago
SCAM Do not order from this website
I am only giving this website a one star review because you have to give at least last that. I do not ever leave reviews but felt it was necessary. I purchased 80 worth of clothing from this website and every item was an extremely cheap version of what was advertised. I emailed with 3 different employees for a refund and gave everything they asked for. That was over 2 months ago and still have no been given an address to return my items or any information on a refund. Its a scam and not worth buying from
724 days ago
Horrible quality unscrupulous seller paying for the return to China at his own expense
Unfortunately I didnt do enough searching and didnt find all of these reviews before buying on the website. I encountered not only the unacceptable quality of the products I ordered the unfair description of them but also the terrible service. I had to pay in full for the return of the items with a shipping charge with a tracking number to China. One of the items even came without a label. Everything looks very cheap and poorly sewn. My worst experience during my pregnancy.
879 days ago
Terrible service
Ive had a similar experience as many. When you order it tells you shipping can take 35 days. I put in my order about a month ago and spoke with several customer service reps via email just promising to put my order on priority and to give me like 6 off another order. When I click the tracking link it just says the shipping label has been created not shipped. Im going to call my bank to cancel the transaction. I highly recommend you dont buy from them as it seems like I have been scammed.
19692 days ago
A True Cautionary Tale My Lukalula Shopping Experience Gone Awry
Let me start by saying if youre considering shopping at Lukalula please read my story before making a decision. It could save you a lot of trouble. When I initially placed my order I was filled with excitement envisioning the stunning outfit I had purchased arriving at my doorstep. However my enthusiasm quickly turned into frustration as days turned into weeks and I hadnt received any tracking information. Even after multiple attempts to track my order on their website all I could see was order processing leaving me in the dark about the status of my purchase. Feeling helpless I resorted to submitting a ticket to request an update. To my dismay the response I received was a brief email notifying me of a partial refund. This left me utterly perplexed there was no explanation provided no attempt to address my concerns just a partial refund with no context. Disheartened and dissatisfied with Lukalulas opaque handling of my order I started delving into other customers experiences and was disheartened to find that my ordeal was not an isolated incident. The more I read the more evident it became that Lukalulas customer service was severely lacking and numerous individuals had faced similar issues. At this point my trust in Lukalula was shattered and I decided to pursue a refund through my credit card company to salvage the situation. Looking back I regret not conducting more comprehensive research before making a purchase as it became painfully clear that the positive reviews I had initially relied on were in all likelihood fabricated. Reflecting on this disappointing experience with Lukalula I urge anyone considering buying from them to exercise caution and thorough scrutiny. The allure of their products may be enticing but the potential headache and dissatisfaction simply arent worth the risk. Learn from my mistake and prioritize thorough research and due diligence before entrusting your money to Lukalula.
19692 days ago
Girlfriend bought just under 200 AUD
Girlfriend bought just under 200 AUD of clothing for Christmas we received nothing and for some reason they sent a 33.33 refund which I believe is to put off paypal or something tracking seems fake Very disappointed in paypal allowing these scam sites to use there payment platform as you will also find a lot of the facebook add scams have paypal as well. Its like its all run by crooks
944 days ago
Received defected items
Received defected items. One never shipped though was charged. Awful customer service and no refunds regardless of what they may say on their website. DO NOT PURCHASE ANYTHING from this site. Pictures are 100 different than what you will be getting.
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