User Review Scores: Pie Chart Analysis

85% users rated Terrible
10% users rated Poor
0% users rated Average
5% users rated Very Good
0% users rated Excellent
User Reviews
User Rating
Shells 19692 days ago

This website is a scam

This website is a scam. Please be warned and do not buy. I ordered a dress and what was pictured online is NOTHING like what I received. The back of the dress on the website has a train and buttons down the back. This dress you sent me has a zipper no train and the zipper is broken.

Elizabeth Brown 24 days ago


I ordered a dress which not only took way over their estimated delivery date but was completely the wrong dress. When I emailed about returning it they had me send pictures and told me they could give me a little over 10 back or I could cover shipping costs back. After that email they wouldnt respond back. I tried contacting the site again yet couldnt send a message and I cant find any phone number. Definitely feel scammed.

Irene Carrasco 177 days ago

Un asco de tiendaawful shop awful dress

Un asco de tienda me cobraron envo cuando dijeron que no lo haran tuve que pagar envo ms aduana esperar casi un mes y cuando llego el vestido horrible. Trato de devolverlo y tampoco me deja. Dinero tirado a la basura. Horrible no la recomiendo. Its a awful shop. They said that the delivery is free and it isnt I had to pay for the delivery and fees plus the dress its horrible awful nothing about the picture the size its huge bigger and when I try to return this packet I cant because suspiciously I cant to enter in the app. Money thrown away. Awful. Awful shop awful dress awful service and awful customer service. I dont advice it.

Helen 19692 days ago

Poor quality

Poor quality do not look like the photographs and sizing is very small. Took a long time to arrive so my experience was disappointing but I guess you get what you pay for.

Miss Alexandra Toth 19692 days ago

Do not order from this company

Do not order from this companyYou will end up disappointed. Also their customer service is a joke. They sent me wrong size I ordered size M but got size L. Poor quality dresses. The shipping was so delayed. It was ordered for a photoshoot but the event was over by the time I got the oversized dress which didnt fit.

Janina 298 days ago

Ordered maternity dresses

Ordered maternity dresses. Received. I was disappointed. Dresses werent maternity with extra space on the belly. I will wear them when I will be not anymore pregnant..

Sagarika G 211 days ago

Completely FRAUD company

Completely FRAUD company DONT BUY FROM THIS SITE. Items shown on website is completely misleading and sending cheap items. when we request for refunds they wont even respond and this is completely FRAUD company. Please dont buy anything.

krystal 332 days ago

Complete scam from Hong Kong

I order from this site LUKALULA. COM assuming it was legitimate. I did read return policy which specified returns are accepted within 30 days. I ordered two dresses in a size small. Minutes later I receive an email confirmation indicating the dresses I order were XL and 2XL. I immediately reached out no phone number and received an automated response that the items were already shipped with a smiley face for that matter. It was literally less than an hour after order was placed. I waited for arrival which was delayed and about 16 days later the two dresses arrive that are completely different dresses and sizes from what I ordered. I requested a full return they request I take a photo of items I submitted photos of the unworn unwashed unopened dresses and then they responded and said they are nonrefundable and offered a voucher instead. I did not want a voucher and now filing a claim with my bank. Save your time and stay far away from this website. I made the mistake for you. Oh you also get a separate foreign transaction fee from Hong Kong. Smh.

Alexandra Solomon 19692 days ago


I placed my order over a month ago and still havent received my products. Two weeks ago I started begging for an eta and they kept telling me my dresses are on the way. However they still havent arrived. They refuse to give me a refund for products that Ive not received. Then they tell me not to accept the parcel when it does arrive and wait for it to be returned for refund. I got tired of sending emails and receiving the same replies. I just opened a dispute via PayPal and they asked me to close it. But I refuse because Ive tried to communicate with Lukalula without any luck and they need to be held accountable.

Jessica Sanders 600 days ago

Please read reviews first

Okay so maybe I didnt read reviews before I placed my order. I placed the order 1012022. Cancelled 1022022 policy outlines cancels are allowed within 24 hours.103 I was ignored mind you I forwarded my cancellation email several times. Finally early morning 104 I receive from a different company a shipment notification that the order shipped 104. I will not be held responsible for return shipping costs so thankfully capital one is assisting me with a dispute.

turcios 448 days ago

I purchase 3 items

I purchase 3 items paid for shipping since May 2022 amd now its September and am still waiting. They have offered to refund a partial refund. Why So they can still make money off the dress that were return with original package. DO NOT BUY Material is unsatisfactory and the customer service is not satisfactory. The emails are not from the same company. They requested for me to cancel the claim which I did. And Still No REFUND

Sarah 19692 days ago

My experience with this company has

My experience with this company has been terrible. I shouldve read the reviews prior to ordering. My product came too late and I contacted the company several times to attempt a return and Ive had no response at all. The dress does not look like the dresses in the pictures it is hideous. NEVER AGIAN

Anna 542 days ago

Fast delivery good service

Two dresses ordered. One is gorgeous like in the pictures on the website. The second one is too short and therefore not suitable for shootings. Service replied in one day and refunded 30 of the price. I cannot understand the bad reviews. I will definitely order again

GMSB 19692 days ago

Avoid company wont deliver and wont let you return.

Honestly wish I would have read these reviews ahead of ordering from them. Dress arrived 2 weeks too late even though I paid for express shipping and now theyre refusing to let me return it. There is no return address so I dont even know how to send it back and all my emails complaints are being ignored. Avoid this place.

Devon Dzierwinski 19692 days ago

SCAM Do not order from this website

I am only giving this website a one star review because you have to give at least last that. I do not ever leave reviews but felt it was necessary. I purchased 80 worth of clothing from this website and every item was an extremely cheap version of what was advertised. I emailed with 3 different employees for a refund and gave everything they asked for. That was over 2 months ago and still have no been given an address to return my items or any information on a refund. Its a scam and not worth buying from

Kateryna Moskalenko 724 days ago

Horrible quality unscrupulous seller paying for the return to China at his own expense

Unfortunately I didnt do enough searching and didnt find all of these reviews before buying on the website. I encountered not only the unacceptable quality of the products I ordered the unfair description of them but also the terrible service. I had to pay in full for the return of the items with a shipping charge with a tracking number to China. One of the items even came without a label. Everything looks very cheap and poorly sewn. My worst experience during my pregnancy.

BE 879 days ago

Terrible service

Ive had a similar experience as many. When you order it tells you shipping can take 35 days. I put in my order about a month ago and spoke with several customer service reps via email just promising to put my order on priority and to give me like 6 off another order. When I click the tracking link it just says the shipping label has been created not shipped. Im going to call my bank to cancel the transaction. I highly recommend you dont buy from them as it seems like I have been scammed.

Chelsey Venniro 19692 days ago

A True Cautionary Tale My Lukalula Shopping Experience Gone Awry

Let me start by saying if youre considering shopping at Lukalula please read my story before making a decision. It could save you a lot of trouble. When I initially placed my order I was filled with excitement envisioning the stunning outfit I had purchased arriving at my doorstep. However my enthusiasm quickly turned into frustration as days turned into weeks and I hadnt received any tracking information. Even after multiple attempts to track my order on their website all I could see was order processing leaving me in the dark about the status of my purchase. Feeling helpless I resorted to submitting a ticket to request an update. To my dismay the response I received was a brief email notifying me of a partial refund. This left me utterly perplexed there was no explanation provided no attempt to address my concerns just a partial refund with no context. Disheartened and dissatisfied with Lukalulas opaque handling of my order I started delving into other customers experiences and was disheartened to find that my ordeal was not an isolated incident. The more I read the more evident it became that Lukalulas customer service was severely lacking and numerous individuals had faced similar issues. At this point my trust in Lukalula was shattered and I decided to pursue a refund through my credit card company to salvage the situation. Looking back I regret not conducting more comprehensive research before making a purchase as it became painfully clear that the positive reviews I had initially relied on were in all likelihood fabricated. Reflecting on this disappointing experience with Lukalula I urge anyone considering buying from them to exercise caution and thorough scrutiny. The allure of their products may be enticing but the potential headache and dissatisfaction simply arent worth the risk. Learn from my mistake and prioritize thorough research and due diligence before entrusting your money to Lukalula.

foursixty 19692 days ago

Girlfriend bought just under 200 AUD

Girlfriend bought just under 200 AUD of clothing for Christmas we received nothing and for some reason they sent a 33.33 refund which I believe is to put off paypal or something tracking seems fake Very disappointed in paypal allowing these scam sites to use there payment platform as you will also find a lot of the facebook add scams have paypal as well. Its like its all run by crooks

Stephanie Piehl 944 days ago

Received defected items

Received defected items. One never shipped though was charged. Awful customer service and no refunds regardless of what they may say on their website. DO NOT PURCHASE ANYTHING from this site. Pictures are 100 different than what you will be getting.

Introduction is an online store that offers a wide selection of stylish and affordable clothing for women and kids. The website was founded in 2012 and has since grown to become a popular shopping destination for fashion-conscious shoppers. prides itself on providing high-quality clothing at reasonable prices, with a focus on excellent customer service.

Pros and Cons

One of the main advantages of shopping at is the vast selection of fashionable clothing available. Customers can choose from a range of styles, including casual, formal, and party wear. Additionally, the prices at are very competitive compared to other online fashion retailers. However, some customers have reported issues with sizing, so it is advisable to check the sizing chart before making a purchase.

User Experience

The website is very easy to navigate and use, with clear categories and filters available to help customers find exactly what they are looking for. The product pages are informative, with high-quality images and detailed descriptions of each item. The checkout process is also straightforward, and customers can choose from various payment and shipping options.

Pricing and Value for Money offers affordable prices for its clothing range, making it accessible to a broad range of customers. The website also runs frequent sales and promotions, offering further value for money. However, customers should be aware that shipping costs are additional and can vary depending on their location.


Some popular alternatives to include Shein, Romwe, and Zara. Each of these websites offers a similar range of clothing, with varying price points and styles to choose from.

Customer Service prides itself on excellent customer service, with a dedicated customer support team available to help with any queries or issues. Customers can contact the support team via email, phone, or live chat, and can expect a prompt and helpful response.

Product Quality and Selection

The product quality at is generally good, with high-quality materials and attention to detail. The clothing selection is diverse and caters to a range of styles and preferences.

Website Usability

The website is easy to use and navigate, with clear categories and filters available to help customers find what they are looking for. The website is also mobile responsive, making it easy to shop on the go.

Returns and Exchanges offers a hassle-free returns policy, allowing customers to return or exchange items within 30 days of purchase. However, customers should be aware that shipping costs for returns are not refundable.

Promotions and Discounts runs frequent promotions and discounts, offering customers the chance to save on their orders. Customers can also sign up for the email newsletter to receive exclusive discounts and special offers.

Reputation has built a reputable brand over the years, with many satisfied customers praising the website's affordable prices and fashionable clothing range. However, some customers have reported issues with sizing, so it is advisable to check the sizing chart before making a purchase.

Payment Options accepts various payment options, including Visa, Mastercard, American Express, PayPal, and more.

Loyalty Programs does not currently offer a loyalty program, although customers can sign up for the email newsletter to receive exclusive discounts and special offers.

Customer Reviews

The customer reviews on are generally positive, with many customers praising the website's affordable prices and fashionable clothing range. However, some customers have reported issues with sizing, so it is advisable to check the sizing chart before making a purchase.

Community Involvement does not currently have any notable community involvement initiatives.

Shipping and Costs offers worldwide shipping, with shipping costs varying depending on the customer's location and shipping method chosen. Customers should be aware that shipping costs are additional to the price of the clothing and can add a significant amount to the final cost.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...