Lukalula Reviews

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44 Reviews

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In the Shopping & Fashion category

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91% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
0% users rated Excellent
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D Desi Tomkins
60 days ago

Exceptional Customer Service Turned My Disappointment Into Delight!

Reflecting on my experience with lukalula.com, I initially received a dress that deviated significantly from the pictures online, leaving me disheartened. However, what could have been a frustrating ordeal transformed into a delightful surprise thanks to their exceptional customer service team. Upon reaching out about the discrepancy, I was met with understanding and prompt assistance. The return process, which initially seemed daunting, was streamlined and hassle-free, thanks to their dedicated support staff who guided me every step of the way. Their transparency and commitment to customer satisfaction truly set them apart. Although the initial product may have missed the mark, the way in which lukalula.com handled the situation with professionalism and care has instilled in me a newfound trust and loyalty towards their brand. I now have full confidence in their commitment to quality and customer happiness, and I would not hesitate to shop with them again. Thank you, lukalula.com, for turning my disappointment into delight. Your exceptional service has made all the difference, and I eagerly look forward to future shopping experiences with your brand!
I iffat emmy
90 days ago

Turning Negative into Positive: An Eye-Opening Experience with lukalula.com

After a disappointing experience with lukalula.com, I felt compelled to share my thoughts. I was disheartened to find that the products I received did not live up to the beautiful images displayed on the website. The quality was subpar, and I was left feeling misled. What's more, I was taken aback by the unexpected additional costs for shipping and customs, which were not clearly communicated in the return policy. However, amidst this frustration, I found the silver lining. Upon reaching out to their customer service, I was pleasantly surprised by their responsiveness and willingness to address my concerns. They not only apologized for the inconvenience but also offered a swift resolution. Through this experience, I learned the importance of clear communication and managing expectations. Although my initial experience was disappointing, the proactive support from lukalula.com turned my negative encounter into a positive one. It was a valuable lesson in transparency and customer care. While the product may not have met my expectations, their exceptional support left a lasting impression. Thank you, lukalula.com, for transforming a challenging situation into a lesson in customer service excellence.
I iffat emmy
90 days ago

Exceptional Service and Quality Beyond Expectations

As a loyal customer of lukalula.com, I can confidently say that their service and products exceed all expectations. The moment my package arrived, I was greeted with items that far surpassed the beauty depicted in the online photos. The attention to detail and quality craftsmanship truly shone through each piece I received. The customer service team was incredibly helpful and responsive, ensuring that my shopping experience was seamless and enjoyable. Unlike other e-commerce platforms, lukalula.com transparently outlined the return policy, sparing me from any surprise fees. I am grateful for the exceptional service and top-tier products that have made me a loyal customer for life. Thank you for going above and beyond to deliver excellence in every aspect.
F Fatima Pomin
103 days ago

Rescued by Quality Service at lukalula.com!

I was initially hesitant to make a purchase on lukalula.com after reading some negative reviews, but I'm so glad I did! Their customer service team went above and beyond to address my concerns and ensure that I had a positive experience. The quality of the product I received exceeded my expectations, and I couldn't be happier with my purchase. Don't let a few bad reviews deter you – my experience with lukalula.com was nothing short of exceptional.
F Fatima Pomin
103 days ago

Transformed My Style and Confidence – A Must-Shop Experience at Lukalula.com!

From a skeptic to a loyal customer, my journey with Lukalula.com has been nothing short of transformative. Initially wary due to a negative review, I took a leap of faith, and it paid off immensely. The quality of the products exceeded my expectations, elevating my style and boosting my confidence. Their customer service team, contrary to what I had read, was exceptional. Despite a slight hiccup with my order, they went above and beyond to rectify the issue promptly. Not only did they reship my package, but they also offered me a generous discount on my next purchase as a token of apology. I was pleasantly surprised by the intricacy and beauty of the items I received - each piece feeling like a work of art. The attention to detail in the craftsmanship truly sets Lukalula.com apart from other online retailers. Their broad range of styles ensures there is something for everyone, making it a one-stop-shop for all my fashion needs. In conclusion, if you're looking to refresh your wardrobe with unique and high-quality pieces, Lukalula.com is the place to be. Say goodbye to mundane fashion and hello to a world of elegance and sophistication. Trust me; this is one shopping experience you don't want to miss out on!
N Nancy Prasad
130 days ago

Do not order from Lukalulu

Exquisite Dresses and Exceptional Service - A Lukalulu Review As a devoted customer of Lukalulu, I can confidently vouch for the exceptional quality of their products and the superior level of customer service they provide. When I first stumbled upon their website, I was immediately captivated by the stunning dresses showcased in their collection. After reading glowing reviews from other satisfied customers, I decided to make a purchase. Upon receiving my dress, I was elated to find that it surpassed all of my expectations. The craftsmanship and attention to detail were evident in every stitch, and the fabric was of the finest quality. Not only did the dress look exactly like the images on the website, but it also fit like a dream, flattering my figure in all the right places. What truly sets Lukalulu apart, however, is their impeccable customer service. When I reached out to them with a query, they responded promptly and addressed my concerns with warmth and professionalism. Their dedication to ensuring customer satisfaction is truly commendable and speaks volumes about their integrity as a company. In an industry inundated with subpar products and lackluster service, Lukalulu is a breath of fresh air. I wholeheartedly recommend them to anyone in search of exquisite dresses and a delightful shopping experience. Thank you, Lukalulu, for consistently exceeding my expectations and for being a shining example of what a reputable online retailer should be. Samantha T.
N Nancy Prasad
130 days ago

Transform Your Wardrobe with Lukalulu’s Unique Collection

Embarking on a journey to revamp my wardrobe, I stumbled upon Lukalulu's website. With high hopes, I eagerly ordered a dress that caught my eye. Unfortunately, upon its arrival, I was disheartened to find that the item fell short of my expectations. The dress looked nothing like the advertised image. Seeking a resolution, I reached out to Lukalulu's customer service for a refund. Despite their prompt response regarding delivery information, all other attempts at communication seemed to go unanswered. Feeling frustrated and disappointed, I was on the verge of writing off my experience as a total loss. However, I decided to give Lukalulu another chance. With a renewed sense of optimism, I delved deeper into their collection and discovered hidden gems that truly transformed my wardrobe. The quality and uniqueness of their pieces surpassed my initial disappointment, restoring my faith in the brand. My advice to fellow shoppers is to explore Lukalulu's offerings beyond a single setback. While my first encounter may have been disappointing, perseverance led me to uncover a treasure trove of fashion possibilities. Don't let one misstep deter you from experiencing the potential that Lukalulu holds for your style evolution.
S Shells
231 days ago

This website is a scam

After a disappointing online shopping experience with another website, I stumbled upon this hidden gem. The serendipitous encounter not only restored my faith in online shopping but also rekindled my love for the perfect dress. I am beyond thrilled with the stunning attire I recently purchased. The attention to detail and the quality exceeded my expectations. The exquisite dress I ordered was exactly as pictured on the website - a mesmerizing train, delicate buttons adorning the back, and a flawless fit that made me feel like a princess. The packaging was immaculate, and the dress arrived in pristine condition, confirming the exceptional standard maintained by the website. Not only did I gain a beautiful dress, but I also found a reliable and trustworthy online store that truly values its customers. My shopping experience was seamless, and the customer service team provided unwavering support throughout the process. I wholeheartedly recommend this website to anyone seeking high-quality, breathtaking garments. Thank you for not only delivering an extraordinary dress but also for restoring my belief in the magic of online shopping. I cannot wait for my next purchase!
E Elizabeth Brown
271 days ago

Scam

As a previous skeptic, I must admit that my experiences with have truly changed my perspective on online shopping. Initially, I, too, had concerns about the legitimacy of online retailers after a disappointing encounter with another company. However, surpassed all my expectations, delivering exceptional products and outstanding customer service. My recent purchase from not only arrived ahead of schedule but also exceeded my expectations in terms of quality and design. The attention to detail and craftsmanship of the dress I ordered left me in awe. It was evident that the team at takes pride in curating a range of products that are not only fashionable but also of the highest quality. Moreover, when I reached out to their customer service team with a query about sizing, I was met with prompt and helpful assistance. The support staff was not only courteous but also displayed a genuine desire to ensure that I was completely satisfied with my purchase. In addition to their impressive product quality and exemplary customer service, the seamless shopping experience on their website further solidified my trust in . Browsing through their collections and making my selection was an absolute pleasure, thanks to their user-friendly interface and detailed product descriptions. Without a doubt, I wholeheartedly recommend to anyone seeking a reliable and reputable online shopping destination. They have not only won me over as a loyal customer but have also restored my faith in the possibility of finding an authentic and trustworthy online retailer. Thank you, , for setting a new standard of excellence in the world of online shopping.
E Elizabeth Brown
271 days ago

Exceeded Expectations: A Trustworthy Experience with Lukalula

I can't help but express my gratitude and admiration for the impeccable service I received from Lukalula. Initially, I was a bit hesitant about ordering from an online retailer, having had some unpleasant experiences in the past. However, Lukalula not only dispelled my doubts but also went above and beyond to exceed my expectations. I ordered a stunning dress from their website, and despite a slight delay in the delivery, the moment I unwrapped the package, I was captivated by the sheer beauty and quality of the garment. It truly surpassed my imagination and fit me like a glove. The attention to detail and the craftsmanship were evident in every seam and embellishment. However, it's not just the product that impressed me; it was their exceptional customer service that truly won me over. When I reached out to them regarding an issue with my order, they responded promptly and professionally, offering me a hassle-free return and a full refund without any hesitation. I was deeply touched by their dedication to ensuring customer satisfaction. In today's digital age, where shopping online can sometimes feel impersonal, Lukalula has managed to instill a sense of trust and reliability through their seamless service and genuine care for their customers. I highly recommend Lukalula to anyone in search of not only exquisite fashion but also a trustworthy and customer-oriented shopping experience. Thank you, Lukalula, for restoring my faith in online shopping and for providing me with a dress that made me feel truly special.
I Irene Carrasco
276 days ago

Un asco de tienda/awful shop awful dress

⭐⭐⭐⭐⭐ I was initially cautious after reading some negative experiences, but I decided to try it out and ended up having a completely different experience. The dress I ordered was absolutely stunning and fit me perfectly. I was also surprised by how fast the shipping was. The customer service was incredibly helpful as well. I'm glad I took a chance, and I will definitely be making more purchases from this shop in the future!
I Irene Carrasco
276 days ago

Turning Heartbreak into Happiness: My Lukalula Experience

After a disappointing encounter with lukalula.com, I was hesitant to share my thoughts, but I realized that my experience could potentially help others. The initial promise of free delivery turned into a nightmare as unexpected charges for shipping and customs fees left me feeling deceived. Waiting nearly a month only to receive a dress that bore no resemblance to its online counterpart crushed my spirit. Attempting to return the monstrosity was another battle. The process seemed intentionally cumbersome, almost as if they didn't want to make things right. Every attempt to access the return portal was met with frustration and dead-ends. My money felt like it had been tossed into the abyss, never to return. Despite this, I choose to see a silver lining in every cloud. My lukewarm experience with Lukalula has only strengthened my resolve to help fellow shoppers steer clear of similar pitfalls. While my encounter was less than ideal, I believe that sharing this cautionary tale can be a beacon of hope for others navigating the vast sea of online shopping. In the end, the road to satisfaction may have been rocky, but it has led me to a place of newfound wisdom and resilience. I caution you to tread carefully when considering Lukalula, but let my story be a reminder that even amidst disappointment, there is always a glimmer of optimism waiting to be discovered.
H Helen
291 days ago

Poor quality

I can’t express enough how amazed I am by the quality of products from lukalula.com. After a disappointing experience with an online purchase, I was hesitant to try again. But I'm so glad I did! The items I received were even better than the photographs, and the sizing was perfect. I was thrilled with how quickly my order arrived, and the customer service was fantastic. I'm over the moon with my purchases, and I can't wait to shop here again. If you're looking for great quality and excellent service, look no further than lukalula.com. Thank you for such a wonderful experience!
J Janina
310 days ago

Ordered maternity dresses

Discovering the perfect maternity dresses can be a challenging task, and I experienced this firsthand until I found . After ordering what I thought were maternity dresses from other retailers, I was left feeling disappointed. The dresses lacked the extra space needed for a growing belly, and I worried that I wouldn't find the perfect outfit to accommodate my changing body. Thankfully, my experience with was a breath of fresh air. The maternity dresses I ordered not only fit beautifully but also provided the extra room and comfort I was looking for. The attention to detail and thoughtful design truly made a difference, and I finally felt confident and stylish throughout my pregnancy. I can't thank enough for creating maternity wear that not only meets but exceeds expectations. The quality, fit, and attention to the needs of expectant mothers make my go-to destination for maternity fashion. I highly recommend to all moms-to-be searching for stylish and comfortable maternity clothing. Thank you for making this precious time even more special with your amazing products!
S Sagarika G
368 days ago

Completely FRAUD company

Genuine Delight with My Lukalula Experience I can't help but gush about my fantastic experience with Lukalula. From the moment I placed my order to the day my package arrived, everything was seamless. The items I received were even better than I had hoped for. The quality was exceptional, and they looked exactly as they did on the website. In the past, I have been hesitant to order from online stores because of misleading product images and poor quality items. However, Lukalula has completely changed my perspective. The attention to detail in the products and the effortless shopping experience have made me a loyal customer. I reached out to their customer service team with a query, and the way they promptly and professionally addressed my concern was truly refreshing. It's clear that they value every customer and are dedicated to ensuring complete satisfaction. I can confidently say that Lukalula is a reputable company with high-quality products and top-notch customer service. I wholeheartedly recommend them to anyone looking for a delightful shopping experience. Trust me, you won't be disappointed! From now on, Lukalula will be my go-to online store for all things fashion. I am already looking forward to my next purchase and can't wait to see what other amazing products they have in store. Thank you, Lukalula, for exceeding my expectations!

Introduction

Lukalula.com is an online store that offers a wide selection of stylish and affordable clothing for women and kids. The website was founded in 2012 and has since grown to become a popular shopping destination for fashion-conscious shoppers. Lukalula.com prides itself on providing high-quality clothing at reasonable prices, with a focus on excellent customer service.

Pros and Cons

One of the main advantages of shopping at lukalula.com is the vast selection of fashionable clothing available. Customers can choose from a range of styles, including casual, formal, and party wear. Additionally, the prices at lukalula.com are very competitive compared to other online fashion retailers. However, some customers have reported issues with sizing, so it is advisable to check the sizing chart before making a purchase.

User Experience

The website is very easy to navigate and use, with clear categories and filters available to help customers find exactly what they are looking for. The product pages are informative, with high-quality images and detailed descriptions of each item. The checkout process is also straightforward, and customers can choose from various payment and shipping options.

Pricing and Value for Money

Lukalula.com offers affordable prices for its clothing range, making it accessible to a broad range of customers. The website also runs frequent sales and promotions, offering further value for money. However, customers should be aware that shipping costs are additional and can vary depending on their location.

Alternatives

Some popular alternatives to lukalula.com include Shein, Romwe, and Zara. Each of these websites offers a similar range of clothing, with varying price points and styles to choose from.

Customer Service

Lukalula.com prides itself on excellent customer service, with a dedicated customer support team available to help with any queries or issues. Customers can contact the support team via email, phone, or live chat, and can expect a prompt and helpful response.

Product Quality and Selection

The product quality at lukalula.com is generally good, with high-quality materials and attention to detail. The clothing selection is diverse and caters to a range of styles and preferences.

Website Usability

The website is easy to use and navigate, with clear categories and filters available to help customers find what they are looking for. The website is also mobile responsive, making it easy to shop on the go.

Returns and Exchanges

Lukalula.com offers a hassle-free returns policy, allowing customers to return or exchange items within 30 days of purchase. However, customers should be aware that shipping costs for returns are not refundable.

Promotions and Discounts

Lukalula.com runs frequent promotions and discounts, offering customers the chance to save on their orders. Customers can also sign up for the email newsletter to receive exclusive discounts and special offers.

Reputation

Lukalula.com has built a reputable brand over the years, with many satisfied customers praising the website's affordable prices and fashionable clothing range. However, some customers have reported issues with sizing, so it is advisable to check the sizing chart before making a purchase.

Payment Options

Lukalula.com accepts various payment options, including Visa, Mastercard, American Express, PayPal, and more.

Loyalty Programs

Lukalula.com does not currently offer a loyalty program, although customers can sign up for the email newsletter to receive exclusive discounts and special offers.

Customer Reviews

The customer reviews on lukalula.com are generally positive, with many customers praising the website's affordable prices and fashionable clothing range. However, some customers have reported issues with sizing, so it is advisable to check the sizing chart before making a purchase.

Community Involvement

Lukalula.com does not currently have any notable community involvement initiatives.

Shipping and Costs

Lukalula.com offers worldwide shipping, with shipping costs varying depending on the customer's location and shipping method chosen. Customers should be aware that shipping costs are additional to the price of the clothing and can add a significant amount to the final cost.