Users Voice for Lukalula

98% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Lukalula
Lukalula Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 16 Feb 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.3 4.4 4.8 1.4 4.1 3.8
Oct 2022 1 4.6 4.2 1 3.9 3.7
Nov 2022 1 4.2 3.9 5 4.1 5
Dec 2022 5 5 5 2.2 5 5
Mar 2023 1 3.6 3.1 5 3 2.7
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Detailed Lukalula Review by

Introduction

Lukalula.com is an online store that offers a wide selection of stylish and affordable clothing for women and kids. The website was founded in 2012 and has since grown to become a popular shopping destination for fashion-conscious shoppers. Lukalula.com prides itself on providing high-quality clothing at reasonable prices, with a focus on excellent customer service.

Pros and Cons

One of the main advantages of shopping at lukalula.com is the vast selection of fashionable clothing available. Customers can choose from a range of styles, including casual, formal, and party wear. Additionally, the prices at lukalula.com are very competitive compared to other online fashion retailers. However, some customers have reported issues with sizing, so it is advisable to check the sizing chart before making a purchase.

User Experience

The website is very easy to navigate and use, with clear categories and filters available to help customers find exactly what they are looking for. The product pages are informative, with high-quality images and detailed descriptions of each item. The checkout process is also straightforward, and customers can choose from various payment and shipping options.

Pricing and Value for Money

Lukalula.com offers affordable prices for its clothing range, making it accessible to a broad range of customers. The website also runs frequent sales and promotions, offering further value for money. However, customers should be aware that shipping costs are additional and can vary depending on their location.

Alternatives

Some popular alternatives to lukalula.com include Shein, Romwe, and Zara. Each of these websites offers a similar range of clothing, with varying price points and styles to choose from.

Customer Service

Lukalula.com prides itself on excellent customer service, with a dedicated customer support team available to help with any queries or issues. Customers can contact the support team via email, phone, or live chat, and can expect a prompt and helpful response.

Product Quality and Selection

The product quality at lukalula.com is generally good, with high-quality materials and attention to detail. The clothing selection is diverse and caters to a range of styles and preferences.

Website Usability

The website is easy to use and navigate, with clear categories and filters available to help customers find what they are looking for. The website is also mobile responsive, making it easy to shop on the go.

Returns and Exchanges

Lukalula.com offers a hassle-free returns policy, allowing customers to return or exchange items within 30 days of purchase. However, customers should be aware that shipping costs for returns are not refundable.

Promotions and Discounts

Lukalula.com runs frequent promotions and discounts, offering customers the chance to save on their orders. Customers can also sign up for the email newsletter to receive exclusive discounts and special offers.

Reputation

Lukalula.com has built a reputable brand over the years, with many satisfied customers praising the website's affordable prices and fashionable clothing range. However, some customers have reported issues with sizing, so it is advisable to check the sizing chart before making a purchase.

Payment Options

Lukalula.com accepts various payment options, including Visa, Mastercard, American Express, PayPal, and more.

Loyalty Programs

Lukalula.com does not currently offer a loyalty program, although customers can sign up for the email newsletter to receive exclusive discounts and special offers.

Customer Reviews

The customer reviews on lukalula.com are generally positive, with many customers praising the website's affordable prices and fashionable clothing range. However, some customers have reported issues with sizing, so it is advisable to check the sizing chart before making a purchase.

Community Involvement

Lukalula.com does not currently have any notable community involvement initiatives.

Shipping and Costs

Lukalula.com offers worldwide shipping, with shipping costs varying depending on the customer's location and shipping method chosen. Customers should be aware that shipping costs are additional to the price of the clothing and can add a significant amount to the final cost.

Lukalula Recent User Reviews

User Rating

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Reviewer Name: Pamela Trostle

Review Submission Date: 2022-10-25

Review Title: This is the worst experience!!
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Review Description: This is the worst experience online!!This is a scam! I got my dress after 30 days, and it does look horrible, NOT even close to what you can see in the picture, the material is ridiculous. I want to return it ASAP and get my money back, but there is no option; it is still saying that my order was not delivered yet, maybe just for me not to return it in 30 days. This is crazy!

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Reviewer Name: Frank Koreman

Review Submission Date: 2022-10-16

Review Title: after 4 months still not received my…
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Review Description: after 4 months still not received my shoes. And didn't receive my money back.

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Reviewer Name: Kishae

Review Submission Date: 2022-10-08

Review Title: This company is useless and a scam.
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Review Description: This company is useless and a scam.. I’ve wish I’ve read the reviews also. I know I lost my money now cause I ordered over a month ago. I emailed and cancel. No responds. This website need to be shut down… they are scamming too many people… I hate to give one star… but I had too. In order to write a review…….

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Reviewer Name: Neha Dey

Review Submission Date: 2022-10-08

Review Title: BEWARE A FRAUD COMPANY
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Review Description: BEWARE - Please dont buy anything from this company, they are scam and cheaters. They take the money from your order and then never delivered it. I placed an order with them and it's been 15 days since I have not received my product. They don't have any phone line and only an email address, you keep chasing them they will keep on sending you a templated response with no reason. The tracking link they provide is spam, there are no updates. In short this company is a complete fraud and scam, dont fall for this.

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Reviewer Name: Jessica Sanders

Review Submission Date: 2022-10-04

Review Title: Please read reviews first
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Review Description: Okay, so maybe I didn’t read reviews before I placed my order.I placed the order 10/1/2022. Cancelled 10/2/2022- policy outlines cancels are allowed within 24 hours.10/3 I was ignored, mind you I forwarded my cancellation email several times. Finally early morning 10/4 I receive from a different company a shipment notification that the order shipped 10/4. I will not be held responsible for return shipping costs, so thankfully capital one is assisting me with a dispute.

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Reviewer Name: turcios

Review Submission Date: 2022-09-09

Review Title: I purchase 3 items
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Review Description: I purchase 3 items, paid for shipping since May 2022 amd now it’s September and am still waiting. They have offered to refund a partial refund. Why? So they can still make money off the dress that were return with original package. DO NOT BUY! Material is unsatisfactory and the customer service is not satisfactory. The emails are not from the same company.

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Reviewer Name: Sarah

Review Submission Date: 2022-08-28

Review Title: My experience with this company has…
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Review Description: My experience with this company has been terrible. I should’ve read the reviews prior to ordering. My product came too late and I contacted the company several times to attempt a return and I’ve had no response at all. The dress does not look like the dresses in the pictures it is hideous. NEVER AGIAN!

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Reviewer Name: Aditi Gandhi

Review Submission Date: 2022-08-17

Review Title: Very disappointed with this brand
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Review Description: Very disappointed with this brand. I have been trying to reach out to them via emails sevaral times as I am not happy with my order. Inspire of several emails no one has gotten back to me yet

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Reviewer Name: Crystal Ramirez

Review Submission Date: 2022-08-01

Review Title: Zero Stars
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Review Description: I would give zero stars if I could, I have been trying to return an item for weeks and have not gotten a response from customer service. Do not waste your time.

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Reviewer Name: Marjan Javanmard

Review Submission Date: 2022-07-23

Review Title: These people are scammers!
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Review Description: I wish I could give zero stars, this place is the worst! They didn’t send me my dresses my pregnancy photo shot was ruined and no one is answering me so I could at least get a refund!!!! DO NOT SHOP FROM THEM!!!