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Introduction is a UK-based online store that focuses on providing the latest and on-trend hair extensions, wigs, and beauty products. The brand has been creating waves across the UK with its extensive range of high-quality hair products and accessories for women of all cultures and ages.


  • Wide variety of hair products
  • Excellent product quality
  • Easy to browse the site with user-friendly navigation
  • Free shipping on orders over £35
  • Great customer service with friendly and helpful staff


  • High pricing compared to its competitors
  • No international shipping
  • No physical stores, so no real-life try-on for hair products

User Experience

The website is very user-friendly and easy to navigate. The home page presents a clean, simple layout with sliders showcasing the latest hair products and collections, simplified product categories and drop-down menus for easy navigation, and images that are well-lit and colorful. The website is mobile-friendly, making it easy to shop on-the-go.

Pricing and Value for Money

The prices at are generally higher compared to its competitors, but this is justified by the high quality of the products. The company offers free standard UK shipping for orders over £35, and next-day delivery is also available. also gives the option to pay in installments through Klarna, which makes purchasing more manageable for those who cannot do a lump sum payment.


For those looking for alternative stores to shop hair products, there's Sally Beauty, Luxy Hair, Milani Hair, and Bellami Hair.

Customer Service

The customer service is top-notch at The brand provides friendly and helpful customer support via email, phone or social media, and their staff is always willing to help with order inquiries, returns, and exchanges.

Product Quality and Selection

The product quality is exceptional. offers premium hair products and accessories that are made of high-quality materials. The selection features a wide array of hair extensions, wigs, and hair accessories, including clip-ins, wefts, ponytails, and braids. The brand also carries a range of beauty products for hair care, including shampoos, conditioners, and styling products.

Website Usability

The website is easy to use and navigate, with clear, uncomplicated graphics and a fully functional search bar. It is also mobile-friendly, which makes shopping on-the-go easy and convenient.

Returns and Exchanges

The company accepts returns and exchanges within 28 days of purchase, as long as the product is unused, and in the original packaging. However, the company doesn't offer international returns or exchanges, so this could pose a challenge for international customers.

Promotions and Discounts frequently runs promotional offers and discounts, particularly during seasonal sales or holidays. Customers can save up to 50% on selected products, or use discount codes to save even more.

Reputation has a great reputation for providing high-quality products and excellent customer service. The brand is very popular in the UK, and has become the go-to online store for women looking for premium hair products and accessories.

Payment Options accepts various payment options, including Visa, Mastercard, PayPal, Apple Pay, and Klarna for installment payments.

Loyalty Programs

At the moment, doesn't have a loyalty program in place. However, the brand has a referral program that rewards customers with £10 credit for every friend they refer to the website.

Customer Reviews

The customer reviews on are overwhelmingly positive, with most customers raving about the high-quality products and excellent customer service. Customers have expressed satisfaction and appreciation for the great product range, competitive prices, and fast shipping.

Community Involvement doesn't have any active community involvement programs as of press time.

Shipping and Costs ships to locations within the United Kingdom. Shipping costs are weight-based and start at £1.99 for standard delivery, which takes 2-4 working days, and goes up to £6.99 for next-day delivery. Shipping is free for orders over £35.

Conclusion is a top-quality store that offers premium hair products and accessories to women in the UK. While the prices may be higher than competitors, the high-quality products, great customer service, easy-to-use website, and convenient shipping options make shopping worthwhile. The website has been optimized for SEO and adheres to E-A-T guidelines, which makes it an authority in the hair extensions and beauty industry.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...