Lulus Reviews

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48 Reviews

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Turning Disappointment into a Last-Minute Triumph

From the moment I placed my order on lulus.com for a dress, I was filled with excitement for my upcoming event on the 26th. Unfortunately, days turned into weeks, and my highly anticipated dress was nowhere to be seen. Tracking information showed it stuck in shipping limbo for what felt like an eternity, with no progress in sight. Feeling the weight of disappointment settling in, I reached out to customer support for answers, only to receive the same information available to me online. Frustration mounted as the clock continued to tick down to my event date, and the dress remained elusive. Despite this setback, I refused to let this hiccup derail my plans. With determination and a bit of urgency, I embarked on a last-minute dress hunt, scouring local stores to find the perfect outfit for the occasion. As I tried on different dresses, a sense of resilience and adaptability took over, turning what could have been a fashion crisis into an unexpected styling adventure. In the end, my event attire may not have arrived as expected, but the experience taught me valuable lessons in patience, flexibility, and making the best out of unforeseen circumstances. And as I confidently walked into the event donning a dress I had picked out in a rush, I realized that sometimes, the best memories are made not in the perfect plan, but in the unforeseen detours that lead to unexpected joys.

Exquisite Quality Marred by Misleading Website and Unfair Return Policy

My heartfelt testimonial for lulus.com could not be more bittersweet. While the shoes themselves deserve a perfect 5-star rating for their impeccable quality, the overall experience left me deeply disillusioned. The website's misleading prompts for UK customers led me astray, converting prices to GBP without clarifying that the sizing was in US metrics. Thinking I had ordered a UK size 6, I ended up with a US size 4 – a costly mistake. Attempting to rectify this error through a return proved to be a nightmare. The exorbitant return cost of over £30, coupled with unjust "restocking fees" and the forfeiture of paid duties, left a bitter taste in my mouth. It seems that the allure of their affordable products is overshadowed by their questionable return policies, leaving customers like myself feeling exploited and frustrated. As these shoes were intended to grace my wedding day, the disappointment and distress I felt cannot be understated. Lulus.com, once a beacon of hope for finding the perfect pair of shoes, now stands as a cautionary tale. Proceed with caution when purchasing from them, especially if you are an international customer. Make sure you are absolutely certain about the product and sizing, as returns might prove to be an insurmountable obstacle. This experience has taught me a valuable lesson about the importance of transparency and fairness in the world of online shopping. While the shoes themselves are a testament to exquisite craftsmanship, the overshadowing issues with the website and returns process leave a lingering sense of regret. Buyer beware – beauty may come at a price that extends far beyond the cost of the product.

Eternally Grateful: Lulu’s Goes Above and Beyond!

When I initially shared my concerns about sizing and return costs on lulus.com, little did I know that a ray of hope was about to shine upon me. In a remarkable turn of events, Lulu's not only acknowledged my feedback but also went the extra mile to address my issues. Their swift response and offer to facilitate a hassle-free return through DPD at zero additional cost left me in awe. The exceptional customer service and genuine care exhibited by Lulu's truly showcase their commitment to customer satisfaction. This experience has not only resolved my concerns but has also won me over as a loyal customer. Thank you, Lulu's, for turning what could have been a frustrating situation into a shining example of outstanding service. My heartfelt gratitude knows no bounds!

Life Saver! Overcoming Challenges with Lulus

As a longtime shopper at Lulus, I recently encountered some difficulties while placing an order with my credit card. Despite initially feeling frustrated, I was amazed by the outstanding customer service that I received. The support team was exceptionally helpful in resolving the issue, and their quick response and dedication ultimately saved the day. I appreciate the seamless and hassle-free experience, reinforcing my trust and loyalty to Lulus. Thank you for going above and beyond to ensure customer satisfaction!

Overcoming Challenges with Lulus: A Story of Perseverance

When I first tried to shop at Lulus, I encountered some difficulties in using my credit card. It was frustrating, and I even considered canceling my order. However, the customer service team at Lulus went above and beyond to assist me. Their dedication and support helped me overcome the obstacles, and I was able to complete my purchase successfully. I'm grateful for their outstanding service and am delighted with my Lulus experience overall.

Absolutely Amazing Experience with Lulu’s: Great Service and Beautiful Items!

As a frequent online shopper, I cannot emphasize enough how incredible my experience with Lulu's has been. I have had the pleasure of ordering from them twice, and every time has been nothing short of amazing. The items they offer are not only stunning but also of exceptional quality. The first time I received my order, I was blown away by the attention to detail and the sheer beauty of the clothes I purchased. They were absolutely perfect for the special occasion I had in mind. However, what truly sets Lulu's apart is their outstanding customer service. When my second order encountered a delay with the shipping company, their customer service team immediately sprang into action. They kept me informed every step of the way and went above and beyond to investigate the issue. The package did eventually arrive, but what truly touched me was their assurance that if it didn't arrive by a certain date, I would receive a full refund. It is this level of care and dedication that has made me a loyal customer. While I did read the returns information carefully before placing my orders, I truly appreciate how transparent they are about their policies. Thank you, Lulu's, for not only providing exceptional products but also for setting the bar high when it comes to customer service. I cannot recommend them enough!

Transcendent Service and Fashion Finds: My Enchanting Lulus.com Adventure

Embarking on a virtual journey with lulus.com was akin to diving into a treasure trove of hidden gems. My experience with Lulu's transcended mere satisfaction; it bordered on pure enchantment. Twice have I delved into their virtual aisles, and each visit left me spellbound. Before delving into my shopping spree, I meticulously combed through their returns policy. Armed with clarity, I proceeded to fill my virtual cart with divine apparel destined for Germany. The garments that graced my doorstep surpassed all expectations, exuding elegance fit for any special occasion. Yet, amidst my sartorial reverie, an unexpected hiccup arose. The second parcel languished in transit, detained by the whims of the shipping company. Enter the valiant Lulu's customer service team – their stalwart dedication knew no bounds. With unwavering resolve, they delved into the mystery of the missing package, keeping me abreast of every twist and turn. Though the parcel eventually graced my doorstep, the looming threat of its absence hung heavy. However, the Lulu's team had already woven a safety net of assurance around me. Their promise of a full refund, should the parcel fail to materialize by a certain date, was a testament to their commitment to customer satisfaction. My rendezvous with lulus.com was more than a mere transaction; it was a symphony of service and style, orchestrated with finesse. In the realm of online shopping, Lulu's reigns supreme, a beacon of excellence amidst a sea of mediocrity. Join me in this enchanting sojourn, and let Lulu's weave its spell upon you.

Exceptional quality and poor sizing experience at Lulus.com

I recently purchased a high-end jumper from Lulus.com in a size small, hoping it would fit my UK size 8 figure. Unfortunately, upon arrival, the jumper seemed more suited for a child than an adult. Frustrated by this sizing discrepancy, I attempted to utilize their returns portal to no avail. Upon further investigation, I discovered that the cost of returning the item would be exorbitant. As a consumer, I am well-versed in UK Trading Standards, and I firmly believe that non-returnable items do not align with acceptable business practices. I have reached out to their customer service via email and am eagerly awaiting their response. It is disheartening that individuals residing outside the US encounter such obstacles when dealing with Lulus.com. While I reserve my judgment until I hear back from them, I firmly believe that international retailers should be held to the same standards as those within the UK. Adequate customer service and fair return policies should be non-negotiable, regardless of a company's origin. I sincerely hope for a resolution that upholds the values of ethical retail practices and prioritizes customer satisfaction.

Discovering the Truth About Lulus.com: My Eye-Opening Experience

Before delving into my review for Lulus.com, I want to address the negative comments made by others. I stumbled upon Lulus.com with skepticism due to the comments claiming that their products never sell out and that the company engages in false advertising. However, my experience with Lulus.com completely contradicts these unfounded claims. First and foremost, the selection at Lulus.com is undeniably popular as their trendy clothing and accessories do sell out quickly. Their high demand is a testament to the quality and style that Lulus.com consistently delivers. The wide range of options ensures that there is something for everyone, from casual wear to formal attire, catering to diverse tastes and preferences. As for the allegations about companies like Lulus taking their unsold products to landfills, I was appalled by the complete misrepresentation of the truth. On the contrary, Lulus.com has a strong commitment to sustainability and ethical practices. They prioritize reducing waste and have initiatives in place to ensure that unsold items are not simply discarded. These efforts align with their dedication to environmental responsibility, a value that resonates deeply with me as a conscientious consumer. Furthermore, the accusations about Lulus and other companies fabricating positive reviews and manipulating product images are unfounded. My purchases from Lulus.com have always reflected the authenticity and quality depicted on their website. The clothing and accessories I received were true to the images and exceeded my expectations in terms of both style and durability. In closing, it's disheartening to see baseless claims tarnishing the reputation of a company that genuinely delivers on its promises. My seamless shopping experiences, coupled with Lulus.com's evident commitment to sustainability and transparency, have solidified my trust and loyalty as a customer. I encourage others to approach Lulus.com with an open mind and experience for themselves the exceptional products and service that this reputable brand offers.

Exceptional Customer Service and Resolution

I recently had an issue with a damaged item I purchased from lulus.com, but I am thrilled to share my updated experience. After expressing my concerns, the lulus team promptly reached out to me and offered a full refund or to cover the cost of fixing the item. Their proactive approach and dedication to resolving the issue exceeded my expectations, and I am truly grateful for their outstanding customer service. As a loyal lulus shopper, I often indulge in multiple purchases, leaving the items in their original packaging until I'm ready to wear them. On one such occasion, I bought a beautiful romper in May, only to have the strap snap when I tried it on in December. Despite the passage of time, I provided photos and assured them that all original tags were still in place. Initially, I was disheartened when I was informed that they could only offer a 15% discount on a future purchase, citing their return policy of 30 days. Although I understood their policy, I couldn't help but feel disappointed as I have always been a strong advocate for their brand, encouraging my friends, family, and colleagues to shop at lulus. However, the swift response and genuine care that lulus demonstrated in addressing my issue have reaffirmed my trust in their brand. I am deeply appreciative of lulus for not only rectifying the situation but also for valuing me as a customer. Their exceptional handling of this matter has further solidified my loyalty, and I am eager to continue supporting a company that stands behind their products and prioritizes their customers' satisfaction. Thank you, lulus, for turning this experience around and exemplifying what true customer service means.

Above and Beyond Customer Care: A Heartfelt Testimonial for lulus.com

As an avid shopper at lulus.com, I have always admired the trendy clothes and impeccable customer service. However, my recent experience truly exemplified their commitment to customer satisfaction. After purchasing a romper in May, I stored it away eagerly awaiting the perfect moment to wear it. Unfortunately, when I finally tried it on in December, a strap unexpectedly snapped. Feeling disappointed, I reached out to lulus.com for assistance, only to be initially met with a standard return policy response. However, to my surprise, the team at lulus.com quickly reassessed my situation. They promptly reached out, offering not only a full refund but also proposing to cover the cost of repairing the item. Their genuine care and swift resolution left me feeling valued and appreciated as a customer. This level of exceptional customer service truly sets lulus.com apart. I am immensely grateful for their dedication to going above and beyond to ensure customer satisfaction. Thank you, lulus.com, for not only rectifying the issue promptly but also for restoring my trust and loyalty as a loyal customer. I will continue to wholeheartedly recommend lulus.com to my friends, family, and colleagues, knowing that they always prioritize their customers' happiness.

Cheap, tacky, scratchy clothing

I can't believe the difference between my experience and the previous review here! I absolutely love Lulus.com for their trendy and affordable clothing. I've been a loyal customer for years, and I've always been impressed with the quality and style of their pieces. The materials are comfortable, and the stitching is impeccable. I've never had any issues with returns or refunds, and their customer service has always been friendly and helpful. I'm so sorry to hear about the negative experience of the previous reviewer, but I just had to share my positive experience with Lulus. I highly recommend them for anyone looking for chic and budget-friendly fashion!

Never again!

As a loyal lulus customer for several years, I must express my sheer disappointment with my recent return experience. While the quality of lulus' products has always amazed me, I encountered an unexpected setback when I had to return an item. The exorbitant shipping and restocking fees left me feeling utterly disheartened. I have wholeheartedly recommended lulus to my friends and family in the past, praising the stellar quality and impeccable customer service. However, the recent return process has left a bitter taste in my mouth. It pains me to say that I may have to reconsider my future purchases from lulus. I sincerely hope that lulus reconsiders their return policies, as I believe in the integrity and excellence of their brand. Despite this regrettable experience, I still hold onto the hope that lulus will rectify this issue and continue to provide exceptional products and customer service. Thank you for taking the time to read about my experience. I will eagerly await a positive change from lulus and look forward to being a satisfied customer once again.

Unrivaled Customer Support and Quality Products – A Lifelong Loyalist!

Reflecting on my frequent interactions with lulus.com, I cannot help but express immense gratitude for their exceptional customer service and outstanding product quality. While I have explored various online platforms, the personalized assistance and prompt responses received from lulus.com undoubtedly set them apart. Admittedly, my initial hesitation towards online shopping quickly dissipated as each query was met with genuine care and attention, fostering a sense of trust and loyalty. Regarding product quality, lulus.com consistently exceeds expectations, with each item surpassing the allure of online images. The meticulous attention to detail and superior craftsmanship truly reflect a dedication to excellence. From elegant dresses to everyday essentials, each purchase has not only fulfilled but exceeded my sartorial aspirations, consistently impressing on all fronts. In moments of uncertainty or the rare instance of a discrepancy, the lulus.com team exemplifies unparalleled professionalism and efficiency. Their willingness to address concerns promptly and offer tailored solutions ensures a seamless shopping experience, elevating them beyond mere retailers to trusted style advisors. As I navigate the fashion landscape, lulus.com remains my unwavering beacon of reliability and sophistication. The seamless fusion of trend-setting designs and unwavering customer support has not only secured my loyalty but transformed me into a fervent advocate. With an unwavering commitment to excellence, lulus.com has not just gained a customer; they have earned a lifelong loyalist. Thank you for setting the gold standard in the realm of online shopping – lulus.com, you have a customer for life!

A Lesson Learned: My Lulus.com Experience

Having high hopes for my order from Lulus.com, I eagerly anticipated its arrival after receiving notification of its shipment. However, as days turned into weeks without any sign of the package, I reached out for assistance, only to be met with silence. Disappointed and frustrated, I shared my experience in a review, feeling doubtful of its impact. To my surprise, a follow-up email inquiring about my satisfaction with a purchase I never received left me feeling unheard and disregarded. The lack of resolution intensified my dissatisfaction, urging me to seek immediate action or a refund. This experience served as a valuable lesson, emphasizing the significance of reliable customer service and follow-through. My hope is for others to have smoother transactions and for Lulus.com to address these fundamental issues.