Users Voice for Lulus

61% users rated Terrible
12% users rated Poor
0% users rated Average
5% users rated Very Good
22% users rated Excellent
Pie Chart Review Representation for Lulus
Lulus Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 05 Oct 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.4 2.4 4.4 2.3 4.8 1.4
Oct 2022 1 2.6 4.4 3.6 4.2 1
Nov 2022 3 4 2.7 5 3.9 5
Dec 2022 5 5 5 1.8 5 2.2
Mar 2023 2 2.6 4.6 5 3.1 5
Line Chart for Rating of peer stores

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Detailed Lulus Review by

Introduction

Lulus.com is an online fashion retailer that offers trendy and affordable clothing, shoes, and accessories for women. The website was launched in 1996, and since then, it has emerged as a popular choice for fashion-forward women looking for unique and stylish pieces.

Pros and Cons

Pros:
  • Wide range of trendy and affordable fashion items
  • Easy-to-navigate website with an intuitive interface
  • Free shipping on orders over $150
  • Regular promotions and discounts
Cons:
  • Limited selection of plus-size clothing
  • Products may sometimes sell out quickly

User Experience

Lulus.com offers a seamless user experience with its clean and stylish website design that makes it easy to find what you are looking for. The website has a search bar function that allows customers to search for products by keywords, categories, or price. The product pages are well-designed and provide accurate and detailed product descriptions, sizing information, and customer reviews.

Pricing and Value for Money

Lulus.com offers a wide range of products at affordable prices that are competitive with other online fashion retailers. The website has a section for sale items where customers can find trendy clothing, shoes, and accessories at discounted prices. Lulus.com also offers a rewards program where customers can earn points that can be redeemed for discounts on future purchases.

Alternatives

Some popular alternatives to Lulus.com include ASOS, Nordstrom, Zara, and Forever 21.

Customer Service

Lulus.com has a helpful and responsive customer service team that can be contacted via email or phone. The company also has a comprehensive FAQ section that provides answers to common questions about orders, shipping, and returns.

Product Quality and Selection

Lulus.com offers a wide selection of high-quality clothing, shoes, and accessories that are on-trend and stylish. The website regularly updates its inventory with new and unique pieces, making it a go-to destination for fashion-forward women looking for affordable fashion items.

Website Usability

Lulus.com has a user-friendly interface that makes it easy to navigate and find what you are looking for. The website has clear and concise categories that allow customers to browse products by type, occasion, or style. The website also has clear filter options that allow customers to narrow down their search results by price, color, size, and more.

Returns and Exchanges

Lulus.com offers easy and hassle-free returns and exchanges for customers who received damaged or defective products, or who are not satisfied with their purchase. The company accepts returns within 30 days of purchase, and customers can use the provided return label to send back their items.

Promotions and Discounts

Lulus.com regularly offers promotions and discounts to its customers, including 10% off on the first purchase for new subscribers, student discounts, and free shipping on orders over $150. The website also has a sale section where customers can find trendy products at discounted prices.

Reputation

Lulus.com has a strong reputation for providing trendy and affordable fashion items to women. The website has received positive reviews from customers who appreciate the quality and selection of the products, as well as the helpful customer service team.

Payment Options

Lulus.com accepts various payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Lulus.com offers a rewards program where customers can earn points for every purchase, as well as for sharing the website on social media or leaving product reviews. The points can be redeemed for discounts on future purchases.

Customer Reviews

Lulus.com has thousands of customer reviews that provide insights into the quality, sizing, and style of the products. The reviews are helpful for customers who are considering purchasing a product but want to get more information before making a decision.

Community Involvement

Lulus.com is involved in various charitable initiatives, including partnering with organizations that support women's education, health, and empowerment.

Shipping and Costs

Lulus.com offers standard shipping, expedited shipping, and international shipping options. The website provides clear and concise information on shipping costs, delivery times, and tracking information. Lulus.com also offers free shipping on orders over $150.

Lulus Recent User Reviews

User Rating

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Reviewer Name: Margi M

Review Submission Date: 2022-12-20

Review Title: Fast shipping
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Review Description: Ordered a skirt on 12/17 and got it on dec/20, it looks is exactly on the model on the web, very pleased with it , my favorite skirt I have in my closet only reason I don’t give it 5 stars b/c there is no place for me to write a review on thier website which I find strange, too bad for them, they would of gotten a 5/5

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Reviewer Name: Jacqueline Shackleton

Review Submission Date: 2022-12-17

Review Title: Absolutely disgusting service ,only get…
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Review Description: Absolutely disgusting service ,only get automated reply to emails ,ordered on 7th November 2022 still not received as of today 17th December 2022,its a Christmas present ,1 upset granddaughter who was gonna where to Christmas party ,never again will I buy from this company

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Reviewer Name: CS

Review Submission Date: 2022-12-15

Review Title: As a pet owner I will not shop here…
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Review Description: As a pet owner I will not shop here again. I had several hundreds of dollars of dresses rejected due to pet hair. The items were tried on at the kitchen table to prevent pet hair from getting on them, then immediately put bag in their bag. As a doctor working in the allergy and asthma field I understand pet hair is an allergen for many people but to reject returns due to a stray hair is unheard of and obscene. I will not be supporting this company again.

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Reviewer Name: Dave

Review Submission Date: 2022-11-11

Review Title: Lulus promotes fake advertising on…
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Review Description: Lulus promotes fake advertising on Pinterest. You’ll click on the shoes on Pinterest, go to lulus site, and then when you try to order the shoes the site says they don’t exist on their site. Feels like a scam.

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Reviewer Name: Tara Wilkins

Review Submission Date: 2022-11-10

Review Title: Never Been Denied a Return Due to Pet Hair in 45 Years
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Review Description: Unfortunately, the dress quality doesn’t align with the $75 price tag and I have never in the history of shopping (and I shop A LOT and have for a long, long time) been refused a return by any other company due to a few pet hairs that got on the dress during one try on. This situation will deter me from shopping with Lulu’s again.

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Reviewer Name: Anu Tulsie

Review Submission Date: 2022-09-08

Review Title: Too much $$$ for shipping/ Handling
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Review Description: Bought a few pieces from Lulu's that just a little over $100. A few days later I got a message saying I owe DHL $105 for Shipping/ Handling and VAT. I would've never bought anything from them if I knew I'd be wasting money like that. I've bought from so many other American companies and never been charged that amount! I couldn't spent my money else where and that's what I'll do. Don't waste your money like I did!

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Reviewer Name: Lauren

Review Submission Date: 2022-08-10

Review Title: Beware international consumers
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Review Description: Bought two of the same dress for $69 each cost £156 and then had to pay £65 for customs which was not clearly stated on their website. The dresses are of poor quality and colours are not the same as advertised on the website.

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Reviewer Name: Jessica

Review Submission Date: 2022-07-21

Review Title: Good deal
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Review Description: I’ve been buying clothes from here for years. I’ve never had issues with the clothing or customer service

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Reviewer Name: LA

Review Submission Date: 2022-07-18

Review Title: Extremely poor customer service
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Review Description: Extremely poor customer service! Their website crashed several times during their sale and they would not honor the promo code even after me reaching out multiple times. I have been a long time customer and now they have lost me as a customer for good because of their poor customer service skills. Their clothes are hit or miss, some of them are very cute while some of them look nothing like the pictures. Make sure to keep the tags on because they won’t return it without one. I don’t recommend this company, they don’t value their customers.

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Reviewer Name: Emy Andréa

Review Submission Date: 2022-07-14

Review Title: Spent 40 bucks on tax fees on a $70…
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Review Description: Spent 40 bucks on tax fees on a $70 dress (+30 for delivery). The dress isn't my size so I'll have to send the dress back at my expense... meaning I'll have no dress and spend close to 100 euros for nothing.Quality isn't great either.