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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 01 Jul 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2.6 4.8 4.6 1.4 5
Feb 2023 5 5 5 5 1.3 5
Mar 2023 5 5 5 5 5 5
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Detailed Lumens Review by

Introduction: is a leading online retailer of contemporary lighting, modern furniture, and home decor. Founded in 2006, Lumens offers a wide range of products from more than 300 design brands, including Flos, Louis Poulsen, Herman Miller, and Knoll. The website provides a seamless shopping experience for customers looking for quality products with unique designs.

Pros and Cons:

  • Wide range of products from top design brands
  • Clean and user-friendly website design
  • Competitive pricing and frequent discounts
  • Free shipping on orders over $75
  • 30-day return policy with no restocking fees
  • Some products may have longer lead times for delivery
  • Customer service response time can vary during peak hours
  • Limited selection of lower-priced items

User Experience: provides a smooth and intuitive user experience. The website is easy to navigate, with clear product categorization and brand filtering options. The search function works well, and product pages provide detailed information, including dimensions, materials, and customer reviews. Lumens also offers a virtual "view in my room" feature for select products, allowing customers to visualize how a piece will look in their own space.

Pricing and Value for Money: offers competitive pricing for its high-end and designer products. The website frequently runs promotions and discounts, with savings of up to 50% off. Prices for some items may be higher than those found on other online retailers, but Lumens provides added value with its wide selection and top-quality brands.


Other online retailers of contemporary lighting and modern furniture include YLighting, AllModern, and Design Within Reach. These websites also offer a selection of designer products at competitive prices.

Customer Service: provides friendly and helpful customer service, with support available by phone, email, and live chat. Response times can vary, especially during peak hours, but the customer service team is knowledgeable and attentive to customer needs. Lumens also offers a 110% price match guarantee, ensuring customers receive the best price possible.

Product Quality and Selection: offers a wide range of high-quality products from more than 300 top design brands. The selection includes lighting, furniture, decor, and accessories for every room of the home. The website features popular designs along with new and exclusive products, giving customers access to the latest in modern design.

Website Usability: is designed with user experience in mind, providing a clean and intuitive layout. The website loads quickly and is easy to navigate, with clear menus and search options. The product pages provide detailed information and high-quality images, and the shopping cart and checkout process are straightforward.

Returns and Exchanges: offers a 30-day return policy with no restocking fees. Customers can initiate a return online, and Lumens provides a prepaid shipping label for eligible items. Items must be returned in their original packaging and in unused condition. Exchanges are also available for eligible items.

Promotions and Discounts: offers frequent promotions and discounts, including seasonal sales and clearance events. Customers can sign up for the Lumens email newsletter to receive exclusive offers and updates on new products.

Reputation: has a strong reputation for providing high-quality products and excellent customer service. The website has received glowing reviews from customers, and has an A+ rating with the Better Business Bureau. Lumens also works with trusted and respected design brands, further establishing its reputation in the industry.

Payment Options: accepts major credit cards, PayPal, and Lumens gift cards as payment options. Customers can also choose to pay with Affirm, a financing option that allows for monthly payments with interest rates as low as 0%.

Loyalty Programs: does not currently offer a loyalty program or rewards system.

Customer Reviews: has a large collection of customer reviews for its products, with ratings and feedback from customers who have purchased and used the items. Reviews range from positive to negative, giving customers a balanced view of each product.

Community Involvement: is actively involved in supporting local and national charities, including Habitat for Humanity and the American Red Cross. The website also encourages customer involvement through social media contests and giveaways.

Shipping and Costs: offers free shipping on orders over $75 for most items within the contiguous United States. Some larger items may have additional shipping fees, and delivery times can vary based on the item and location. Lumens also offers international shipping, with duties and taxes calculated at checkout.

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