Users Voice for Lumeye

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Lumeye Overall rating
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Review article published on: 06 Jun 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.6 3.3 3.9 4.1 5
Feb 2023 5 5 5 5 5 1
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Lumeye Review by

Introduction is a leading online destination for high-quality eyewear, including prescription glasses, sunglasses, and contact lenses. The company operates on a direct-to-consumer model, which means that customers can order their eyewear online and receive them at their doorstep without the involvement of intermediaries. The platform provides a wide range of eyewear options from leading brands at competitive prices, making it an ideal destination for budget-conscious shoppers.

Pros and Cons

  • Wide variety of eyewear options
  • Competitive prices
  • Free shipping with minimum purchase
  • Easy returns and exchanges
  • Excellent customer service
  • Limited selection of designer eyewear options
  • No virtual try-on tool on the website
  • No overnight or expedited shipping options

User Experience's website is user-friendly and easy to navigate. The layout is simple and designed to help customers find what they're looking for quickly. The search bar function is efficient and provides relevant results. The product pages are well-organized, providing detailed descriptions, images, and customer reviews to help users make informed buying decisions. Overall, the site's user experience is smooth and hassle-free.

Pricing and Value for Money provides competitive prices that are often lower than what you would find in traditional brick-and-mortar stores. The company offers frequent promotions and discounts that further enhance a customer's shopping experience. Customers can find a pair of prescription glasses starting at as low as $10, while designer options may go up to a few hundred dollars. The website's pricing and value for money are both compelling.


Some of the most popular alternatives to include Warby Parker, Eyebuydirect, and Zenni Optical. These platforms also offer prescription glasses, sunglasses, and contact lenses. However, stands out for its diverse range of eyewear options and excellent customer service.

Customer Service offers excellent customer service. The company provides email and live chat support for customers who have queries or issues with their orders. Most customer reviews praise the company's efficient and helpful customer service that addresses their concerns promptly.

Product Quality and Selection provides high-quality eyewear options from leading brands such as Ray-Ban, Oakley, and Nike. The company offers prescription glasses, sunglasses, and contact lenses. The available selection is vast, ranging from budget-friendly options to premium designer models. However, the designer models have limited options on the website.

Website Usability's website is user-friendly and easy to navigate. The website is well-organized, with the links to the different sections clearly visible on the top of the homepage. The search function works efficiently, and the product pages are detailed and informative. The site is mobile-optimized, making shopping accessible on the go.

Returns and Exchanges's returns and exchange policy is customer-friendly. The company provides a 14-day return window for all its products from the date of delivery. Customers can initiate the return process through the website, and the company offers prepaid shipping labels for returns. Refunds are processed as soon as the returned product is received and verified by the team.

Promotions and Discounts offers frequent promotions and discounts that further enhance the customer's buying experience. Customers can save up to 30% off their purchases during sale periods, while the company also provides new customer discounts and referral bonuses. The various promotions and discounts offered by the website make shopping affordable and fun.

Reputation has an excellent reputation in the online eyewear industry. The company has been in operation for several years and has built a loyal customer base over time. Most customer reviews are positive, with many customers praising the company's prompt delivery, effective customer service, and high-quality products.

Payment options accepts various payment options, including Visa, Mastercard, American Express, and PayPal. The company's payment gateway is secure and uses the latest encryption and security technologies to protect customer information.

Loyalty Programs does not have any loyalty programs in place as of now. However, the company provides various other promotion and discount schemes to its customers to provide value for money and maintain customer loyalty.

Customer Reviews

Most of the customer reviews for are positive. Customers praise the company's customer service, easy returns and exchanges, and high-quality products. Some customers note that the website could have a better selection of designer eyewear options.

Community Involvement does not have any significant community involvement initiatives currently. However, the company provides scholarships and funds awards to students with eye and vision issues pursuing higher education in the field of ophthalmology.

Shipping and Costs provides free shipping within the United States on orders over $50. The company offers standard shipping options that deliver orders within 5-7 business days. The company also delivers orders to international locations. However, the shipping fee varies depending on the location and the product purchased. Customers can track their orders through the website's tracking page. In conclusion, is an excellent online destination for eyewear shopping. The website provides a wide variety of options, high-quality products, and customer-friendly policies. Although the website could use a better selection of designer eyewear options, its competitive prices, good customer service, and easy returns and exchanges make it a top contender in the online eyewear industry.