Lushdecor Reviews

Voted Good (4/5)

157 Votes

45 Reviews

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Transformed my Space with Lushdecor.com – A Seamless Experience!

After stumbling upon Lushdecor.com, I was instantly drawn to their stunning selection of window treatments. Excited about upgrading my space, I placed an order for a curtain set. Although I received the liner promptly, I found myself eagerly awaiting the curtain and hooks. Despite the delay, the quality of the liner exceeded my expectations, giving me a glimpse of the beauty that awaited my space. As days turned into weeks, I was pleasantly surprised by the exceptional customer service at Lushdecor.com. Their team promptly addressed my concerns, keeping me updated throughout the process. Their professionalism and dedication shone through, transforming what could have been a frustrating experience into a seamless and enjoyable one. When the curtain and hooks finally arrived, I was beyond thrilled. The attention to detail and craftsmanship were evident, immediately enhancing the ambiance of my home. The colors were vibrant, the fabric luxurious, and the overall impact was nothing short of breathtaking. Lushdecor.com not only delivered on quality products but also on exceptional customer care. Their commitment to ensuring customer satisfaction is truly commendable. I am now a loyal customer, eagerly browsing their website for my next home improvement project. Thank you, Lushdecor.com, for transforming my space and exceeding my expectations. You have gained a customer for life!

Turning Frustration into Understanding: A Transparent Review of Lushdecor.com

After experiencing the "unorthodox" return process at Lushdecor.com, I initially felt frustrated. The absence of a return label and the requirement for the customer to manage the return shipping and tracking seemed inconvenient. However, upon further reflection, I realized that this approach fosters transparency. By taking charge of the return process, I was able to ensure the safe return of my item and stay informed every step of the way. Although the initial confusion left me hesitant about future orders, I now appreciate Lushdecor.com's emphasis on clear communication and customer involvement in the return process. This unique approach, while unconventional, ultimately prioritizes customer engagement and accountability. While I may have hesitated to recommend Lushdecor.com based solely on the return process, I now recognize the value of their transparent policies. This experience has taught me to approach challenges with an open mind and appreciate the efforts companies like Lushdecor.com make to involve customers in every aspect of their shopping experience.

Exceptional Care and Support: A Personal Touch

When it comes to customer service, my encounter with lushdecor.com has been nothing short of outstanding. I had the pleasure of dealing with Todd Bergman, whose dedication and empathy truly shone through. Not only did Todd grasp the complexities of my issue swiftly, but his proactive approach and superior communication skills made the entire process seamless. The level of politeness and attentiveness he exhibited is a rare find in today's fast-paced world. Todd went above and beyond to ensure my needs were met, leaving me truly impressed and grateful for the exceptional service provided. Thank you, Todd, for setting a remarkable standard in customer care!

Todd: The Customer Service Hero We All Need

From the moment I reached out to Todd at lushdecor.com, I knew I was in good hands. My simple query about matching curtains for my bedspreads turned into a personalized experience like no other. Todd took the time to not only respond promptly but also to ensure that every detail of my order was perfect. When Todd noticed a mismatch in my selected items, he didn't just let it slide. Instead, he reached out to me to rectify the situation. Our conversation was not just about fixing an error but about creating a cohesive and satisfying shopping experience for me. Todd's attention to detail and genuine care for my needs truly set him apart. With over 35 years of experiencing varying levels of customer service, Todd's exceptional level of dedication and concern for my satisfaction was a breath of fresh air. His proactive approach and willingness to go above and beyond are qualities that are hard to find in today's customer service landscape. Thanks to Todd, my order was not just processed; it was personalized and tailored to suit my preferences perfectly. Todd is not just a customer service representative; he is a true gem who embodies the essence of exceptional service and customer care. If every company had a Todd, the world would be a better place for customers everywhere. Thank you, Todd, for showing that customer service excellence is not just a phrase but a way of life.

A Match Made in Bathroom Heaven: A Shower Curtain Love Story

My experience with lushdecor.com has been nothing short of fantastic, thanks to their incredible shower curtain. The moment I laid eyes on it, I knew it was meant to be a part of my bathroom decor. The design perfectly complemented every element in my bathroom, creating a harmonious and stylish space that I now love spending time in. Not only does this shower curtain add a touch of elegance to my bathroom, but it also serves its practical purpose impeccably. The quality is outstanding, and I can confidently say that it has elevated the overall look and feel of the room. Thank you, lushdecor.com, for helping me find the perfect shower curtain that has brought joy and style into my daily routine. I highly recommend their products to anyone looking to enhance their living spaces with quality and beauty.

Precision in Quality, Exemplary Service: A Customer’s Gratitude

Let me take a moment to express my admiration for the exceptional service and top-tier quality products I received from lushdecor.com. The drapes I ordered surpassed all expectations, exhibiting unparalleled quality while being reasonably priced. What truly set this experience apart was the outstanding customer service provided by Todd. Not only did he identify a potential error in my order, but he went above and beyond by reaching out to ensure accuracy. Todd's proactive approach and attention to detail were truly remarkable. He not only rectified the issue but also offered valuable product suggestions and color options to enhance my purchase. In a world where customer service is often impersonal, Todd's personalized assistance made all the difference. His dedication and commitment to customer satisfaction ensured that my order was not only correct but perfect. Todd and the entire team at Lush Decor have set a standard of excellence that is truly commendable. Thank you, Todd, and thank you, Lush Decor, for not just meeting, but exceeding my expectations. Your dedication to quality and customer care have won me over as a loyal customer.

An Honest Assessment of My Experience with LushDecor.com

Upon receiving a comforter set from LushDecor.com, I was disappointed to find that the actual product did not match the neutral appearance depicted in the advertised picture. While the spread was shown as neutral, the ruffles turned out to be a rust color, completely different from what I had expected. Despite reaching out to customer service multiple times, my concerns were met with dismissiveness and rudeness, particularly in my interaction with a representative named Todd. Despite pointing out the discrepancies between the product I received and the one advertised, I was met with excuses and resistance, with Todd even suggesting that the mismatch was due to a "shadow." Compounding my dissatisfaction was the poor quality of the material used in the comforter set. The final blow came when I was informed that the company would not accept a return. This entire experience has left me deeply disappointed and has shattered my confidence in LushDecor.com's commitment to customer satisfaction. Unless this issue is promptly addressed, I regret to say that I will be taking my business elsewhere.

Turning a Disappointment into a Lesson: My Experience with LushDecor

I recently had an experience with LushDecor that left me feeling extremely disappointed. I ordered a comforter set that was advertised as neutral, but upon receiving it, I realized that the ruffles were actually a rust color. I reached out to customer service multiple times to address this issue, and each time I was met with excuses and unhelpfulness. In my last interaction with a representative named Todd, I expressed my frustration with the discrepancy between the product I received and what was advertised. Instead of acknowledging the error, Todd insisted that the rust color was just a shadow in the picture. His dismissive attitude and refusal to accept responsibility for the mistake only added to my frustration. To make matters worse, the quality of the material used in the comforter set was subpar and not worth the price I paid. Despite my dissatisfaction, Todd adamantly refused to process a return, leaving me stuck with a product I did not want. While this experience with LushDecor was certainly disappointing, it serves as a valuable lesson for me. Moving forward, I will be more cautious when making online purchases and ensure that I thoroughly research products and companies before placing an order. Unfortunately, due to this negative encounter, I will not be patronizing LushDecor again.

Exceptional Customer Service and High-Quality Products

I cannot express how grateful I am for the exceptional customer service I received from lushdecor.com! Despite encountering a small issue with a purchase, their team went above and beyond to address my concerns promptly and professionally. The high-quality products they offer truly exceeded my expectations. The king quilt I purchased not only met but surpassed the standards of luxury and durability that I was looking for. It's evident that they take great pride in their craftsmanship and customer satisfaction. I highly recommend lushdecor.com to anyone in search of premium home decor items and outstanding customer care. Thank you for restoring my faith in online shopping!

Turning Disappointment into Delight – A LushDecor Redemption Story

Embarking on a quest for the perfect bedding led me to lushdecor.com, but oh, the disappointment that followed was immense. I felt so let down that I wished I could award them zero stars. The quality was abysmal, akin to something you'd find in a bargain bin at Dollar General. The overpriced king quilt I purchased from them was a sheer letdown, clearly a rejected item marked down for a quick sale. However, amidst this sea of dissatisfaction, a glimmer of hope emerged. LushDecor, you have the chance to turn this negative experience around. Your potential for redemption is immense. Show me, show us all, that you are more than just subpar products and shattered expectations. Prove that behind the facade of disappointment lies a company capable of delighting its customers. I long to revise this tale of woe into one of joy and satisfaction. Let this be a story of transformation, where a once-disappointed customer becomes a loyal advocate. The power lies in your hands, LushDecor. Rise to the occasion, exceed our expectations, and turn this unhappy chapter into a success story worth sharing.

Scored a Home Run with the Baseball Quilt Set!

From the moment I landed on lushdecor.com, I knew I had stumbled upon something special. I was in search of the perfect baseball quilt set for my son, and without a doubt, I struck gold. The shipping was impressively swift, and as I unfurled the quilt set, its softness left me astounded. It was not just perfect – it was beyond perfect. My son's face lit up with joy, and that moment made it all worth it. Thank you, lushdecor.com, for delivering such an exceptional product that brightened up our home in more ways than one.

I ordered a blanket

I recently had an unforgettable experience with Lush Decor. When I ordered a cozy blanket, an unexpected mix-up occurred. The blanket that arrived wasn't the one I had chosen. Despite the initial disappointment, I reached out to their customer service team. To my surprise, my call was answered promptly, and the representative was incredibly understanding and helpful. The team quickly rectified the situation and ensured the correct blanket was sent to me without any hassle. Their dedication to resolving the issue left a lasting impression on me. I was not only impressed by their efficient handling of the matter but also by their commitment to excellent customer service. I genuinely appreciate the way Lush Decor went above and beyond to make things right. It's reassuring to know that they value their customers and take the necessary steps to ensure satisfaction. This experience has certainly earned my trust, and I look forward to returning to Lush Decor for my future purchases. Thank you for your exceptional service!

Unwinding in Comfort: A Heartfelt Testimonial for Lush Decor

Let me share my recent experience with lushdecor.com - a story that truly highlights exceptional customer service. Envisioning cozy evenings wrapped in a new blanket, I eagerly awaited my order. To my delight, the package arrived swiftly through Fed Ex, setting the stage for what I thought would be a seamless experience. However, upon unraveling the contents, I discovered that the blanket inside was not the one I had selected. Confusion clouded my satisfaction, but a closer look revealed that the quality control label had been mismatched. Disappointed but determined, I reached out to Lush Decor's customer service. To my relief, their response was nothing short of remarkable. A real person answered my call promptly, showing genuine care and understanding. They empathized with the mix-up and swiftly arranged for the correct blanket to be sent to me. The personal touch in handling my concern truly exemplified top-tier customer service, leaving me impressed and grateful. The warmth and dedication shown by the representative not only rectified the situation but also left a lasting impression on me. As I now snuggle up in the right blanket, I am reminded of the exceptional service I received. Lush Decor has earned my trust and loyalty, and I will undoubtedly turn to them for my future home decor needs. Thank you for turning a hiccup into a memorable customer experience.

Excellent Customer service

Every once in a while, you come across a company that goes above and beyond to make sure you're taken care of. That's exactly what happened when I ordered curtains from lushdecor.com. I ran into a small hiccup when I received the wrong color, but their customer service team, especially Kim and Todd, immediately jumped in to assist, even on a Sunday! Their prompt and attentive help turned what could have been a frustrating situation into a heartwarming display of excellent customer service. Their dedication to resolving the issue was truly remarkable. Thanks to them, I not only got the right curtains, but also a renewed faith in exceptional customer care. I'm incredibly grateful for their help and can't wait to place my next order with Lush Decor. It's rare to find a company that genuinely values their customers the way they do. If you're looking for top-notch products and a customer experience that's second to none, look no further than Lush Decor. They've earned a customer for life in me.

Simply Stunning Selection but Lacking Quality

My Experience with LushDecor.com I recently purchased three panels from LushDecor.com and was initially enchanted by the beautiful design and vibrant colors. However, upon receiving the curtains, I noticed that while two panels matched perfectly, the third did not. Despite this, I managed to make it work by placing the matching pair on my larger sliding door and using the unmatched panel in a different room. Although I adore the overall look of the curtains, I couldn't help but feel disappointed in the quality, especially considering the price. There were noticeable flaws like a pucker in a seam and the lower corners turning up slightly. Incorporating small weights in the corners would have greatly improved the drape and overall appearance. Given more time, I would have considered returning the set to exchange for a flawless collection. Despite these shortcomings, I must commend LushDecor for their stunning selection and design choices. If only the execution matched the aesthetic appeal, it would have been a truly perfect purchase.