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Introduction is an online healthcare platform that connects patients with doctors through personalized consultation and appointment booking. Established in 2013, the company has since grown to become one of India's leading telemedicine providers, with over 150,000 verified doctors across various specialties and 10 million registered users.

Pros and Cons

Pros: - Wide range of healthcare services, including online consultation, appointment booking, lab testing, and medicine delivery - Easy-to-use platform with an intuitive interface and helpful features like symptom checker and health feed - Comprehensive doctor profiles with credentials, experience, and patient ratings and reviews - Affordable pricing with various packages and discounts available - Reliable customer support available through phone, email, and chat Cons: - Limited availability of specialists in some geographical areas - Some users complain about technical glitches and slow response times - Some doctors may have limited availability for appointments due to high demand

User Experience offers a seamless user experience, with a clean and well-organized interface that makes it easy to navigate and find relevant information. The homepage features various sections for users to explore, including a symptom checker, health feed, and doctor directory. The search function allows users to filter doctors by specialty, location, availability, and language, ensuring that they can find the right healthcare provider for their needs. The platform is also accessible on both desktop and mobile devices, making it convenient for users to access their healthcare information from anywhere.

Pricing and Value for Money offers affordable pricing for its healthcare services, with various packages and discounts available for patients who need multiple consultations or lab tests. The cost of online consultation varies depending on the specialty and experience of the doctor, with prices ranging from Rs. 200 to Rs. 1500 per session. Lab test prices are also reasonable, with discounts available for bulk orders. Overall, provides excellent value for money, with a wide range of affordable healthcare services that are accessible to everyone.


There are several other telemedicine providers in India that offer similar services to, including Practo, Medlife, and Portea. However, stands out for its wide range of healthcare services, personalized consultation, and affordable pricing.

Customer Service provides reliable customer support through various channels, including phone, email, and chat. The customer service team is responsive and helpful, providing prompt solutions to user queries and resolving any technical issues that may arise. Users can also rate their experience with doctors and provide feedback, which helps improve the overall quality of the platform and its services.

Product Quality and Selection offers a wide range of healthcare services that are of high quality and reliable. The platform has strict standards for doctor verification, ensuring that users can trust the medical advice they receive. The website also features a comprehensive directory of doctors across various specialties, making it easy for users to find the right healthcare provider for their needs.

Website Usability has an intuitive and easy-to-use website that is well-designed and organized. The platform's search function is precise and efficient, allowing users to find relevant information quickly. The website is also optimized for mobile devices, making it easy for users to access their healthcare information on the go.

Returns and Exchanges does not offer returns or exchanges for its healthcare services, as they are non-tangible and personalized. However, users can provide feedback and ratings for doctors, which can help improve the quality of the platform and its services.

Promotions and Discounts offers various promotions and discounts to users, including discounts on bulk orders of lab tests and consultation packages. The platform also regularly features health awareness campaigns and discount codes for users to avail of.

Reputation has a strong reputation in India's telemedicine industry, with over 10 million registered users and 150,000 verified doctors on its platform. The company has also received several awards and accolades for its innovation and impact on healthcare delivery in India.

Payment Options accepts various payment options, including credit and debit cards, net banking, and mobile wallets. The platform also has a secure payment gateway, ensuring the safety and confidentiality of user information.

Loyalty Programs does not currently offer a loyalty program to its users, but it does offer various discounts and promotions for repeat users and bulk orders.

Customer Reviews has an extensive database of customer reviews and ratings for doctors, allowing users to make informed decisions when choosing their healthcare provider. Users can rate doctors based on several factors, including their experience, communication, and effectiveness of treatment.

Community Involvement is actively involved in promoting health awareness and education in India, with regular health campaigns and community outreach programs. The platform also features a health feed that provides informative articles and expert advice on various health-related topics.

Shipping and Costs offers various shipping options for medicine delivery, depending on the user's location and proximity to partner pharmacies. The cost of shipping varies based on the quantity and weight of the medicine, with some partner pharmacies offering free shipping for larger orders.

Jini Jain Senior News Reporter

Hi, I'm Jini Reddy, an award-winning author and journalist from London. I'm best known for my two non-fiction books, Wanderland and Wild Times, both of which have received critical acclaim. Wanderland,...