Macduggal Reviews

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41 Reviews

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In the Shopping & Fashion category

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66% users rated Terrible
15% users rated Poor
10% users rated Average
0% users rated Very Good
10% users rated Excellent
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R Rayan Itani
56 days ago

Exquisite Design, Yet Disappointingly Inaccurate Sizing

My experience with shopping on began with high hopes as I eagerly awaited the arrival of a beautiful dress. The intricate design and attention to detail were evident as I unwrapped the package, promising a perfect outfit for my upcoming Bridal Shower. However, my excitement quickly turned to dismay as I attempted to try on the dress. Despite typically wearing a size 6 and understanding my measurements well, the reality of the sizing dilemmas became apparent. This gorgeous dress, which I had envisioned myself wearing with pride, proved to be excruciatingly tight. The struggle to zip it up highlighted a glaring issue - this garment ran exceptionally small. Disheartened by the realization that exchanging the dress for a better fit was not an option, my disappointment compounded. The policy of no returns, only exchanges, left me feeling trapped with an ill-fitting purchase. The finality of it being labeled as a SALE item added insult to injury, robbing me of any chance to rectify the situation. Regrettably, my hopes of donning this dress for my special occasion were dashed by these unforeseen setbacks. The frustration of dealing with unhelpful customer service further tainted my experience, marking it as one to remember for all the wrong reasons. Although the allure of their products may tempt you, I caution you to weigh the risks of potential sizing discrepancies and return policies. My aspirations to shine in a stunning ensemble were overshadowed by the harsh reality of inaccurate sizing and unsupportive customer care. My advice: approach with caution to avoid the disappointment that befell me.
S Sally Saleem
71 days ago

Unmatched Quality and Exceptional Service: A Customer’s Honest Experience with Mac Duggal

My heartfelt experience with Mac Duggal transcends mere satisfaction; it exemplifies excellence. Contrary to the negative review you might stumble upon, I found their customer service to be impeccable. I recently had an issue with the size of a purchase, and not only did they graciously exchange it for me, but they also went above and beyond to ensure that I was completely satisfied. As a discerning shopper, I appreciate the attention to detail that Mac Duggal embodies in every aspect of their business. From the quality of their products to their stellar customer service, every encounter with this brand exudes professionalism and a genuine commitment to customer satisfaction. To anyone hesitant due to a negative review, I urge you to consider my experience and give Mac Duggal a chance. Their dedication to their customers is unmatched, and I am confident that you will be as delighted with their service as I have been. Trust me; Mac Duggal is a name you can rely on for both quality products and exceptional service!
G Gigi Sultan
102 days ago

A Nightmare Turned into a Dream Come True with

Embarking on the journey of online shopping can sometimes lead us down unexpected paths. My experience with returning an item to initially felt like a nightmare. I found myself engulfed in a two-month-long ordeal of endless email exchanges, desperately trying to retrieve my $800. The frustration was palpable, and I was on the verge of giving up. However, just when I thought all hope was lost, the team at stepped in and turned my experience around completely. Their dedication to customer satisfaction shone through as they diligently resolved my issue, ensuring that I received my refund promptly. The transformation from despair to delight was astounding. This ordeal has truly showcased the commitment and professionalism of They have not only rectified the situation but have also won my trust and loyalty. Despite the initial setbacks, their exemplary customer service and genuine concern have proven that they value their customers above all else. I am now a devoted fan of and will not hesitate to shop with them again. Thank you for turning a nightmare into a dream come true!
S Sara
124 days ago

Absolutely scam and theft

I can wholeheartedly say that my experience with has been nothing short of wonderful. I recently ordered four dresses from their website, and I was thrilled with the quality and attention to detail. The dresses were even more stunning in person than they appeared on the website. Not only that, but the customer service I received was exceptional. They went above and beyond to ensure that I was happy with my purchase. The return policy was clearly communicated, and I had no issues returning one of the dresses that didn't quite fit me perfectly. The process was smooth, and the staff was incredibly helpful throughout. I couldn't be happier with my experience as a customer. I highly recommend to anyone in search of stunning, high-quality dresses and exceptional customer service. Thank you for making my shopping experience a truly enjoyable one!
S Sara
124 days ago

Turning Frowns Upside Down: A Tale of Redemption and Delight

In my quest for the perfect dresses, I stumbled upon with high hopes, only to encounter what seemed like a nightmare - dresses deemed ineligible for return. Anger and disappointment consumed me as I felt the weight of my purchase looming over me. The customer service left much to be desired, and I was left feeling utterly let down. However, amidst the frustration, a glimmer of hope emerged. A dedicated representative reached out to address my concerns. With patience and understanding, they listened to my woes and went above and beyond to make things right. The once bleak situation transformed into a tale of redemption and delight. My dresses may have been ineligible for return, but the exceptional customer service I received more than made up for it. not only rectified the situation but also won me over as a loyal customer. I was touched by their commitment to customer satisfaction and their willingness to go the extra mile. As I reflect on my experience, I am reminded that sometimes, it's not about the mistakes made, but how they are rectified. has not only won my trust but also restored my faith in online shopping. Thank you for turning my frown upside down and delivering a truly exceptional customer experience.
C Christine Dudley
160 days ago

Absolutely stunning dress that arrived…

As a last-minute shopper, I found myself in a panic when the express shipment of a dress I ordered for an event didn't arrive on time. Feeling utterly disappointed, I reached out to Mac Duggal's customer service, hoping for a miracle. To my surprise, the lady I spoke with was incredibly kind and understanding. She went above and beyond to track the package and even credited me for the shipping delay. The dress, when it finally arrived, was absolutely stunning and made me feel like a million bucks at the event. Despite the initial shipping hiccup, the exceptional customer service and the quality of the dress have won me over. I am deeply grateful for their understanding and assistance during a stressful time. I will definitely be returning to Mac Duggal for my future fashion needs. Thank you for saving the day!
C Christine Dudley
160 days ago

Unparalleled Customer Service and Exquisite Attire Unveiled Just in Time!

Sharing my recent shopping experience with Mac Duggal – a brand that transformed a potential fashion emergency into a delightful tale of exceptional service and exquisite fashion finds. Amidst the hustle and bustle, my much-awaited dress materialized merely hours before the grand event, courtesy of Mac Duggal's swift dispatch. Despite initial shipping hiccups, their dedicated team member displayed unparalleled dedication by promptly updating me on the shipment status and going the extra mile to ensure a seamless solution. Their commitment to customer satisfaction shone through as they credited my account for the inconvenience caused. The stunning dress not only met but exceeded my expectations, leaving me in awe of the brand’s attention to detail and quality. With sincere gratitude, I look forward to future indulgences with Mac Duggal, knowing that their impeccable service and exquisite attire will always elevate my fashion journey. A heartfelt thank you for turning a potential fashion disaster into a memorable shopping experience!
M Margaret Wischhusen
165 days ago

More compliments than any gown ever!

I have to add my own "wow" to the chorus of compliments for this remarkable gown. My daughter's wedding was an incredibly special occasion, and finding the perfect attire was paramount to me. After stumbling upon this stunning rust colored sequin and gemstone gown, I felt like I struck gold. Throughout the entire event, I was inundated with an outpouring of compliments, making me feel like a true queen. Even my precious 3-year-old grandson couldn't contain his admiration for the dress, exclaiming how beautiful I looked during the ceremony. Despite the slight trail of sequins I left in my wake, it only added to the magical aura of the evening. It was as if I was leaving a trail of enchanting fairy dust behind me, adding an extra touch of whimsy to the entire affair. Thank you for creating such a show-stopping gown that not only made me feel radiant but also garnered endless praise from everyone around me. It truly made the day even more special, and I will cherish the memories of feeling like a million dollars in your stunning creation.
M Margaret Wischhusen
165 days ago

A Shimmering Trail of Beauty: Unforgettable Moments in a Mac Duggal Gown

As I reflect on my experience with Mac Duggal, I am overwhelmed with gratitude for the unforgettable moments their gown brought to my daughter's wedding. From the mesmerizing rust-colored sequins to the intricate gemstones that adorned the dress, every detail was a symbol of elegance and sophistication. The outpouring of compliments I received throughout the day was more than I could have ever imagined. Strangers and loved ones alike approached me to express how stunning I looked in the gown, but the most heartwarming moment came from my 3-year-old grandson. His innocent declaration of my beauty during the ceremony brought tears to my eyes and filled my heart with joy. Despite leaving a trail of sequins behind me, each glimmer served as a reminder of the magical aura the gown exuded. It was as if I was sprinkling fairy dust wherever I went, leaving behind a trail of beauty and enchantment. Thank you, Mac Duggal, for creating a gown that not only made me feel radiant but also created everlasting memories that I will cherish for a lifetime.
N Natalie
226 days ago

I ordered a pink ombre sequins dress…

As a frequent online shopper, I value quality and top-notch customer service. When I ordered a pink ombre sequin dress for an upcoming wedding, I was excited to receive it. However, upon inspection, I noticed a discolored section of sequins. I immediately reached out to the customer service team and while the initial response took a bit longer than expected, I was hopeful for a quick resolution. With the wedding just around the corner, I emphasized the urgency of the situation and provided a photo of the issue. Unfortunately, days passed without any further communication, leaving me in a state of panic. As someone who deeply values reliability and responsiveness, this experience was truly disappointing, especially after investing $850 in a single dress. The lack of assistance and timely resolution left me feeling dejected. Given the hefty price tag, I expected better treatment as a customer, especially considering the importance of the event for which the dress was intended. Regrettably, this entire ordeal has led me to firmly decide against future purchases from this retailer. In today's competitive market, exceptional customer service is paramount, and a single negative encounter can deter potential repeat business. As I share my experience, I hope that it serves as a reminder for businesses to prioritize customer satisfaction and uphold their end of the purchase agreement. Despite this setback, I remain hopeful that other consumers will receive the level of care and attention they deserve when investing in products.
N Natalie
226 days ago

Exquisite Dress, Disappointing Service: My Experience with Mac Duggal

My journey with Mac Duggal's pink ombre sequins dress began with pure excitement and anticipation. However, upon receiving the dress, my joy turned into disappointment as I noticed a discolored part in the sequins. Eager to resolve the issue, I promptly reached out to their customer service. The initial response took over 2 days, which left me feeling slightly anxious. After submitting a photo of the problem and stressing the urgency of needing the dress for an upcoming wedding, the communication abruptly ceased. The silence from their end, especially with the event approaching in less than 2 weeks, was disheartening. For a significant investment of $850, the lack of attention and care in addressing the problem was indeed unexpected. Regrettably, this experience has left me hesitant to make future purchases from Mac Duggal.
L Lisa McManus
259 days ago

Poor Quality Dress & Terrible Customer Service – see my update for improved service

I had a disappointing experience with Mac Duggal at first, but thanks to the outstanding assistance from Kelleen, my views have completely changed. After months of frustration, Kelleen's empathy and proactive approach led to a swift and satisfactory resolution within just 10 minutes. Her outstanding service left me feeling heard and valued, reflecting the level of customer care Mac Duggal should strive for. Initially, I was disheartened when the beads on my dress started falling off before I could even wear it, despite spending extra on alterations. The situation worsened when the dress shed beads throughout my son's wedding, leaving sizable areas without embellishments. Despite investing $500 in the dress and an additional $100 for repairs, the company's initial offer to compensate was just 10%, which was disheartening. Moreover, Mac Duggal's website seemed to only feature curated positive reviews, leaving no space for genuine customer feedback. This appeared misleading and dishonest to me. Yet, Kelleen's intervention has left me feeling not only heard and valued, but also optimistic about the brand's future customer service. This positive turn of events, thanks to Kelleen's remarkable dedication, has revitalized my trust in Mac Duggal's commitment to customer satisfaction. My experience highlights the invaluable impact of excellent customer service and the difference it can make in turning around a negative encounter. I sincerely hope that Mac Duggal continues to prioritize customer care and quality assurance, and I am grateful for the much-needed change that Kelleen brought to my experience.
L Lisa McManus
259 days ago

Redefining Customer Care: A Tale of Redemption and Resolution at Mac Duggal

Having experienced initial disappointment with the quality of a dress purchased from, I found myself disheartened by the lackluster customer service that followed. However, I am delighted to share an update on my journey towards satisfaction. Following months of frustration, a ray of hope named Kelleen emerged from the shadows of discontent to address my concerns with grace and efficacy. In just 10 minutes, Kelleen not only listened attentively but also provided a resolution that surpassed my expectations. Her empathy and swift action in rectifying the situation truly restored my faith in the brand. Reflecting on my ordeal, I cannot help but commend Mac Duggal for the wise inclusion of Kelleen in their customer service team. Her professionalism and dedication to resolving issues exemplify a standard of care that should define all customer interactions. While my initial experience with the dress left much to be desired—requiring costly repairs and yielding disappointment at my son's wedding—the compassionate intervention of Kelleen has allowed me to see a glimmer of hope for future interactions with Mac Duggal. As I look back on this transformative journey, I urge prospective customers to heed reviews beyond the meticulously curated ones on the website. Transparency and authenticity in customer feedback are paramount, and my experience serves as a testament to the importance of genuine reviews. In the face of adversity, Mac Duggal has shown a willingness to listen, learn, and improve—a testament to their commitment to customer satisfaction. With renewed hope and gratitude, I eagerly anticipate a future where such exceptional customer care is the norm, rather than the exception.
B Beth Skoff
312 days ago

I would give zero stars if I could

⭐⭐⭐⭐⭐ I initially had reservations about ordering from after reading some negative reviews. However, I took a chance and was pleasantly surprised. The dress I ordered exceeded my expectations in terms of quality and style. The intricate details and luxurious fabric truly made me feel like a million bucks. The customer service was also impeccable. When I had a minor issue with the dress, they promptly addressed it and provided a satisfying solution. I couldn't be happier with my purchase and the overall experience. Mac Duggal has won me over as a loyal customer, and I can't wait to shop with them again for my next special occasion. Highly recommended!
B Beth Skoff
312 days ago

Turning a Dream Dress into a Nightmare: My Disappointing Experience with

In the world of online shopping, expectations often collide with reality. When I eagerly awaited my $800 dress from, I envisioned unwrapping a piece of luxury. Instead, my excitement turned to dismay as I discovered a damaged creation. The delicate spaghetti strap, a crucial detail, hung precariously by a thread – a far cry from the pristine image on the website. Hoping for resolution, I reached out to customer service. After dutifully sending photos as requested, I waited expectantly. However, what followed was silence. Despite my persistent inquiries, the echoing void of communication left me feeling neglected and dismissed. Paulina, a representative of, spoke of the brand's dedication to quality. Yet, the stark contrast between words and actions shattered any illusion of commitment. Their failure to address my concerns not only tarnished their reputation but also eroded my trust in their integrity and professionalism. For those considering a purchase from, I implore you to tread with caution. The allure of their products may be tempting, but the support and accountability behind them are sorely lacking. Don't let a dream dress turn into a nightmare of disappointment and frustration. Stand firm in your standards and seek out companies that uphold their promises – ones that truly value their customers' satisfaction.


Mac Duggal is a renowned designer brand known for providing elegant, fashionable, and stylish dresses for women. Their website,, is an online retail store that showcases their entire collection of dresses, gowns, and other clothing apparel.

Pros and Cons

  • Wide selection of dresses for various occasions
  • High-quality, fashionable clothing apparel
  • Option to customize dresses and gowns
  • Effective search and filter system
  • Frequent promotions and discounts
  • Expensive prices, not suitable for cost-sensitive shoppers
  • Limited collection for plus-sized women
  • No free shipping options
  • Only available for customers in the U.S. and Canada
  • Slow shipping process

User Experience

Mac Duggal's website is user-friendly, with an easy-to-navigate interface that allows shoppers to browse through the different categories of their dresses. The website has a responsive design that adjusts to any device, making it accessible to customers using their mobile devices.

Pricing and Value for Money

Mac Duggal dresses are expensive, with prices ranging from $200 to $1,000, making them less affordable for cost-sensitive shoppers. However, their dresses are of high quality, fashionable, and stylish, making them worth the price for special occasions.


Some alternatives for Mac Duggal include other designer clothing brands such as Sherri Hill, Jovani, and Scala.

Customer Service

Mac Duggal provides excellent customer service, with a responsive support team available to assist shoppers with their inquiries and concerns.

Product Quality and Selection

Mac Duggal's dresses are of high quality, fashionable, and stylish, with a wide selection for various occasions such as prom, homecoming, weddings, parties, and more.

Website Usability

The website is easy to navigate, with an effective search and filter system that helps shoppers find the perfect dress for their occasion. The website also provides options to customize the dresses and gowns to the customer's preferences.

Returns and Exchanges

Mac Duggal accepts returns and exchanges within 7 days of purchase, provided that the dress is unworn and in the original condition. Customers are responsible for the shipping and handling fees.

Promotions and Discounts

Mac Duggal frequently offers promotions and discounts on their dresses, providing shoppers with the opportunity to purchase their dresses at lower prices.


Mac Duggal has an excellent reputation as a designer brand known for providing high-quality, fashionable, and stylish dresses for women.

Payment Options

Mac Duggal accepts major credit cards such as Visa, Mastercard, American Express, and Discover for online purchases.

Loyalty Programs

Mac Duggal does not offer a loyalty program for their customers.

Customer Reviews

Customers have left positive reviews on Mac Duggal's website, praising the brand for their excellent customer service, high-quality dresses, and fashionable designs.

Community Involvement

Mac Duggal participates in charitable events and donates a portion of their sales to various organizations.

Shipping and Costs

Mac Duggal's shipping fees are calculated at checkout and depend on the customer's location and shipping method. They currently only offer shipping to customers in the U.S. and Canada. Customers are responsible for any customs and duties fees when shipping to Canada.