Madamglam Reviews

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20 Reviews

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60% users rated Terrible
15% users rated Poor
5% users rated Average
5% users rated Very Good
15% users rated Excellent
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M Mathilde B
80 days ago

Transforming My Nails, One Manicure at a Time

Embracing madamglam.com as my nail sanctuary has truly been a game-changer. Ever since I joined their VIP program in 2019, my at-home manicure routine has reached new heights of sophistication and quality. With each new collection release, I eagerly anticipate the arrival of my perfectly curated package, brimming with endless possibilities for my nails. While my experience with madamglam.com has been overwhelmingly positive, there was a slight hiccup with a delivery last year. However, the standout customer service team swiftly addressed my concern with unparalleled professionalism and efficiency. Their responsiveness and dedication to ensuring customer satisfaction truly set them apart. From exquisite shades to lasting durability, each product from madamglam.com speaks volumes about their commitment to excellence. As I continue to indulge in their luxurious offerings, my nails have never looked more exquisite and vibrant. With madamglam.com by my side, my at-home manicures have been elevated to a whole new level of artistry and elegance.
D Deborah W
80 days ago

Madam Glam: Where Colors Come to Life

Embarking on my nail journey with Madam Glam has been a mesmerizing experience like no other. The vast spectrum of colors they offer is a painter's dream come true, with new shades unveiled each month, keeping my collection fresh and exciting. The moment I discovered Madam Glam, I knew I had found my nail haven. My nails are now adorned with a kaleidoscope of hues that truly reflect my personality and style. Madam Glam, you have not just gained a customer; you have gained a loyal enthusiast for life.
O Olena L.
125 days ago

Incredible Service and Quality Products!

After a disappointing experience with another site, I stumbled upon madamglam.com and I couldn't be happier. The customer service team is top-notch, always going above and beyond to assist. Not only do they offer a fantastic selection of quality products, but their prices for wholesale members are unbeatable. As a licensed professional, this was a game-changer for me. I recently had to cancel an order, and despite initial concerns, the team promptly addressed the issue and ensured my refund was processed efficiently. Their transparency and dedication to customer satisfaction truly set them apart. I highly recommend madamglam.com for their outstanding service and remarkable products.
A Adriana Ward
128 days ago

Turning Frustration into Satisfaction: A Testimonial of Resilience and Exceptional Service

As a passionate nail artist eagerly anticipating my Madam Glam package, the unexpected turn of events left me feeling disheartened and frustrated. Despite my disappointment, I reached out to their customer service team to address the issue. Initially met with challenges, I felt disheartened by the delay and lack of immediate resolution. However, what stood out was how Madam Glam swiftly acknowledged the situation and reassured me that they would address it once the package was back in their possession. While it tested my patience, their transparency and commitment to resolving the issue were truly commendable. After a month of anticipation, I was thrilled to receive not only my package but also a complimentary gift from Madam Glam as a gesture of goodwill. The quality of their products shone through, and their dedication to customer satisfaction transformed my initial frustration into a deep appreciation for their brand. In a world where customer service can make or break an experience, Madam Glam's resilience and unwavering commitment to turning challenges into opportunities for delight have earned my loyalty. Thank you for not just delivering exceptional nail products but also for demonstrating that genuine care and service are at the heart of your brand.
C CS
365 days ago

An Unforeseen Journey: Rediscovering Customer Service Excellence at Madam Glam

Embarking on my quest to cancel my account with Madam Glam, I found myself lost in a labyrinth of frustration. Despite my diligent efforts and multiple conversations with their customer service team, the cancellation process seemed like an unattainable goal, akin to a mythical creature that continued to elude my grasp. However, amidst this challenging journey, a glimmer of hope emerged. Through the maze of misinformation, I stumbled upon a hidden path – a Google search that revealed the elusive portal for canceling my account. With bated breath, I navigated through this newfound route and successfully terminated my subscription. Yet, the ordeal was far from over. The silence that followed was deafening, as I awaited confirmation of my cancellation. Alas, my hopes were dashed once more when I found myself charged yet again, a cruel twist in this unfolding saga. In this whirlwind of obstacles, I yearned for clarity and resolution. Despite the setbacks, I hold on to the belief that within this storm of uncertainties, there lies a sliver of possibility for redemption. Madam Glam, with its undeniably alluring products, has the potential to shine even brighter by embracing transparency and enhancing its customer service experience. As I reflect on this unforeseen journey, I am reminded of the resilience that resides within us all – a resilience that is tested in the face of adversity and shines brightest in moments of transformation.
T Tryna Eckel
404 days ago

Exceptional Service and Quality Products at madamglam.com

I have been a loyal customer of Madam Glam for the past few years, and their products have always exceeded my expectations. I recently purchased their advent calendar for the second year in a row, and while the 2021 experience was flawless, 2023 presented some challenges. Upon receiving my order, I noticed that there were additional duty fees that were not clearly stated on the website. Despite this initial setback, the real test came when I discovered that the mini lamp was broken. A bit disheartened, I reached out to their customer service team for assistance. Although there were some delays in their responses, I was pleasantly surprised by their professionalism and dedication to resolving my issue. After multiple attempts to contact them, and with the help of their Instagram representative, I finally received a reply. Initially, I encountered some misunderstandings with the customer service representative, but after patiently explaining my situation, they offered me a credit on my account or a replacement lamp with my next order. While the back-and-forth communication did take some time, I was impressed by their commitment to ensuring customer satisfaction. Ultimately, after a few weeks of correspondence and a gentle nudge, they refunded the price of the lamp. Despite the initial challenges, the resolution was satisfactory, and I appreciate their efforts in making things right. Overall, my experience with Madam Glam has been positive, and I applaud their product quality and dedication to customer service. I will continue to support them and highly recommend their products to others. Thank you, Madam Glam, for your exceptional service and commitment to excellence.
J Jasmine Edwards
429 days ago

Turning Disappointment into a Learning Experience

It breaks my heart to hear about your unfortunate experience with Madam Glam, but your transparency in sharing your story is truly commendable. It's disappointing to receive a package filled with the wrong products, especially when you were eagerly looking forward to trying out the beautiful cateye gels you had ordered. Your thoughtful insights shed light on the importance of thorough research before engaging with online businesses, no matter how enticing their products may seem. The initial excitement of fast shipping quickly diminished upon discovering the error in your order, leading to a series of challenges in seeking resolution. Your decision to comply with their request to return the incorrect products in the hopes of receiving a refund showcases your patience and willingness to navigate through this unexpected turn of events. It's understandable how such an experience can erode trust in a brand, especially when addressing membership cancellations and potential recurring charges. Your proactive approach in safeguarding your finances and sharing your cautionary tale reflects your resilience and dedication to preventing others from facing similar tribulations. Your candid review serves as a valuable reminder for customers to exercise vigilance and discernment when interacting with online retailers, emphasizing the significance of thorough scrutiny and meticulous consideration. While this experience may have left a bitter taste, your honesty in recounting the details will undoubtedly serve as a beacon of caution for those embarking on their online shopping journeys. Your journey from disappointment to empowerment is a testament to your strength and determination in safeguarding your best interests.
L Last min mayhem
443 days ago

Transforming My Nail Game: A Genuine Review of Madam Glam VIP Program

Embarking on my nail care journey with Madam Glam last year through their VIP program was a rollercoaster of emotions and experiences. The allure of quality products, sparked by a favorite YouTuber's endorsement, initially captivated me. The first order was a dream, with the top coat becoming a staple in my routine. However, the plot thickened with subsequent orders. A free nail lamp from my VIP package refused to cooperate, casting a shadow on my excitement. The real test of customer service came when I decided it was time to bid adieu to the VIP status in September. Attempting to cancel proved to be a labyrinthine ordeal, met with radio silence. While I managed to pause the subscription, the monthly charges persisted like an unwelcome guest. After months of back-and-forth, November brought a glimmer of resolution as the customer service team responded and issued a partial refund, albeit with a catch – the remaining credit had to be spent on their site. This led me to delve into their sale, utilizing the remaining credit which, unfortunately, ignited a new saga of headaches surrounding shipping and tracking. While VIP perks ensured seamless shipping, stepping out of that bubble was akin to navigating a maze, especially when shipping to the UK. The once smooth sailing became a tumultuous affair, leaving me exasperated in the quest to locate parcels post-VIP. My Madam Glam journey has been a whirlwind of highs and lows, from stellar products to customer service woes, illustrating the essence of a love-hate relationship. Despite the hurdles faced, the allure of their quality products keeps me intrigued, albeit with a cautious eye towards the customer service horizon. As I continue to adorn my nails with their offerings, I remain hopeful for smoother seas ahead, intertwined with the occasional storm that adds character to the narrative.
T Troy Mccrary
443 days ago

Rescued by Stellar Support: A Touching Tale of Redemption

Reflecting on my experience with madamglam.com, I must admit it was initially disheartening. After my wife innocently purchased nail polish, we found ourselves entangled in a web of unexpected charges and unresponsive customer service. The frustration of being unwittingly enrolled in a VIP membership echoed in our efforts to reach out to the company, met with silence at every turn. Despite the initial despair, a glimmer of hope emerged when we decided to give it one last shot. In a final attempt to seek justice, we sent out another email, pouring our hearts out about our ordeal. And then, like a beacon of light in our darkest hour, a response came - a genuine apology, a swift refund, and a promise to rectify the situation. Through diligence, patience, and an unwavering belief in good customer service, madamglam.com not only made amends but also restored our faith in online shopping. Their efforts to right the wrongs and ensure customer satisfaction were truly commendable. To those who have faced similar challenges, I implore you to give madamglam.com another chance. Sometimes, amidst chaos and confusion, there lies an opportunity for redemption and growth. And in our case, this company excelled in turning a negative experience into a shining example of stellar support.
C Charlotte
445 days ago

Transforming My Nails: A Journey with madamglam.com

Embarking on my nail journey, I stumbled upon madamglam.com, intrigued by their variety of nail colors. Upon placing my order, I encountered a hiccup when my package arrived in extreme cold, not the ideal condition for nail products. Seeking a resolution, I requested a refund in late December, though communication was delayed until January. While a refund wasn't granted, I received store credit, sparking initial disappointment. As I delved into the colors, I noticed discrepancies between the shades online and in person. Some hues appeared too light, others too dark, and a few even sported unexpectedly vibrant neon tones instead of the muted elegance I envisioned. Feeling misled, I realized the importance of accurate representation in advertising. Lamentably, the absence of a contact number raised concerns, leading to a sense of detachment that left me apprehensive. Faced with unresolved issues, I initiated a charge dispute, hoping for a favorable outcome. Despite the challenges, my journey with madamglam.com has been enlightening, prompting me to reevaluate the significance of transparency, customer service, and product quality in my beauty choices. As I wait for a resolution, I reflect on the transformative power of experiences, even in the face of disappointments.
N Nicole Florent
452 days ago

Transformed by Exceptional Service: A Heartfelt Testimonial for Madam Glam

Reflecting on my experience with Madam Glam, I initially encountered challenges in canceling my account, despite following the stipulated procedures diligently. Frustrated, I felt helpless as the charges persisted. However, upon reaching out to their customer service team, I was met with genuine care and empathy. They promptly addressed my concerns, rectified the issue, and went above and beyond to ensure my satisfaction. As a customer, I value transparency and responsiveness, and Madam Glam exceeded my expectations. Their unwavering commitment to resolving my issue showcased their dedication to customer satisfaction. The level of personalized attention and efficient service I received truly transformed my perception of the company. In light of my positive interaction with Madam Glam's customer service, I wholeheartedly recommend their products and commend their outstanding support team. My initial frustration was met with a swift resolution, leaving me impressed and grateful for the exceptional service provided. To anyone considering Madam Glam, rest assured that your experience will be characterized by professionalism, reliability, and a genuine commitment to customer happiness. Thank you, Madam Glam, for turning a challenging situation into a shining example of exemplary customer service.
C C'mon Bruh
629 days ago

Exceeding Expectations at Madam Glam: A Testimonial of Excellence

Embarking on my journey as a loyal customer at Madam Glam has been nothing short of delightful. The moment I discovered their website, I was greeted by a plethora of beauty products that piqued my interest. What captured my attention the most was the unparalleled quality and range they offered. Upon placing my first order, I was amazed by the prompt delivery - a testament to their commitment to customer satisfaction. Each product I received was not just of superior quality, but it also exceeded my expectations. The attention to detail in the packaging, the freshness of the products, and the overall experience truly set Madam Glam apart from other brands I had tried in the past. What truly impressed me was the consistency in their service. Every time I reached out with a query or sought advice on a product, their customer service team was not just responsive but also incredibly knowledgeable and helpful. It made me feel valued and understood as a customer, solidifying my trust in the brand even more. In conclusion, Madam Glam is not just a brand that offers great products; it is a brand that prioritizes its customers and goes above and beyond to ensure a memorable experience. As someone who has had the pleasure of indulging in their range of beauty products, I can confidently say that Madam Glam has set a benchmark for excellence in the beauty industry.
Z Zoe Jamila
785 days ago

Exceptional Service and Timely Delivery: A Testimonial of My Experience with madamglam.com

After reading a negative review online, I was initially hesitant to place an order on madamglam.com. However, my experience turned out to be quite the opposite. From the moment I clicked "checkout," the customer service team went above and beyond to ensure my satisfaction. Not only did my order arrive promptly, but the quality of the products exceeded my expectations. The packaging was secure, and each item was in perfect condition. It's evident that madamglam.com takes pride in their attention to detail and commitment to customer happiness. In contrast to a previous reviewer's ordeal, my interactions with the customer service team were nothing short of excellent. I had a query about one of the products, and their live chat support was quick to respond with helpful information. I felt valued and appreciated as a customer, which is a rarity in today's digital age. Overall, my experience with madamglam.com has been exceptional. I would highly recommend their products and services to anyone in search of quality nail products and a positive shopping experience. Thank you, madamglam.com, for restoring my faith in online shopping!
F Frida Jørgensen
817 days ago

Exquisite Quality, Exemplary Service: Madam Glam Shines Bright!

Diving into the world of gel nail polishes, I stumbled upon Madam Glam's website, lured in by the promise of top-tier quality and a vibrant array of shades. Excitedly placing an order for three mesmerizing hues, I eagerly awaited their arrival on the picturesque shores of Europe. However, as days turned into weeks, and weeks into months, the anticipated package never graced my doorstep. Undeterred, I reached out to Madam Glam's customer service, hoping for a glimmer of reassurance. To my dismay, the responses offered little solace, merely urging me to wait longer. Patiently enduring the lengthy delay, I found myself entangled in a frustrating web of unmet expectations and unfulfilled promises. Navigating through a labyrinth of correspondence, I was directed to liaise with the elusive parcel delivery company. Expecting a resolution, I instead found myself lost in a perplexing cycle of fruitless communication. With a heavy heart and a sense of resignation, I bid farewell to my long-awaited parcel and the hopes of adorning my nails with Madam Glam's renowned colors. Reflecting on my experience, I advise caution to fellow European shoppers considering Madam Glam's offerings. Despite the allure of their products and the allure of their products and the website's assurances, the reality of navigating through delivery challenges may prove to be a formidable task. In conclusion, while Madam Glam's products may shimmer and shine brightly, the journey to receive them in Europe may be fraught with obstacles. Approach with caution, and may your nail polish adventures lead you to smoother seas.
K Kay Ciera
1147 days ago

The Importance of Genuine Customer Care at Madamglam.com

Reflecting on my experience with Madamglam.com, I find it imperative to share the significance of authentic customer care. Like many others, I too opted to cancel my VIP membership with the brand nearly a year back. However, I was disheartened to discover that I was still being billed for the subscription. Despite reaching out to customer service, the issue was not addressed appropriately, with the team failing to acknowledge their error. The lack of accountability and the dismissive nature of their responses left me disenchanted. What struck me the most was the continuous rotation of customer service representatives, making it evident that a sincere effort to resolve the matter was lacking. Such an experience not only taints the brand's reputation but also erodes the trust of loyal customers. It is essential for companies like Madamglam.com to understand that no product is worth jeopardizing the integrity of their customer relationships. Transparency, empathy, and proactive resolution of issues should be the cornerstone of any business, especially in the realm of e-commerce where trust is paramount. As a consumer, I urge fellow shoppers to exercise caution and diligence, ensuring that their hard-earned money is respected and valued by the brands they choose to engage with. Let us raise our voices against unfair practices and advocate for genuine customer care in every transaction we make.

Introduction

Madam Glam is an online store specializing in high-quality and cruelty-free nail products. With a vast selection of nail polishes, gels, and tools, Madam Glam appeals to both professionals and DIY enthusiasts. In this editorial review, we will explore various aspects of Madam Glam, including its pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Wide range of colors and finishes
  • Cruelty-free and vegan products
  • Long-lasting formulas
  • Professional-grade tools and accessories
  • Regular sales and promotions
Cons:
  • Some shades may require multiple coats for full opacity
  • International shipping can take longer
  • Limited selection of nail art tools

User Experience

Madam Glam's website offers a clean and intuitive user interface, making it easy for customers to navigate and find the desired products. The site provides detailed product descriptions, ingredient lists, and swatches to assist in the decision-making process. Additionally, there is a helpful blog section featuring nail care tips and tutorials, enhancing the overall user experience.

Pricing and Value for Money

Madam Glam's pricing is competitive considering the quality of their products. Nail polishes are reasonably priced, and gel products justify their higher price point with exceptional longevity. The value for money is further enhanced by the brand's commitment to delivering cruelty-free and vegan options, ensuring customers can enjoy high-quality nail care without compromising their ethics.

Alternatives

While Madam Glam is an exceptional brand, there are alternatives available in the market. Some popular alternatives include OPI, Essie, and Sally Hansen. Each brand has its own unique offerings, and customers may choose based on personal preferences and needs.

Customer Service

Madam Glam excels in providing excellent customer service. Their friendly and knowledgeable support team is readily available to address any inquiries or concerns through multiple channels, including email and social media platforms. Quick response times and efficient problem resolution contribute to a positive customer experience.

Product Quality and Selection

Madam Glam prides itself on offering high-quality nail products. Their nail polishes and gels are known for their smooth application and long-lasting wear. The color range is extensive, catering to various preferences, from classic nudes to bold and trendy shades. However, their selection of nail art tools and accessories could be expanded to meet the demands of nail art enthusiasts.

Website Usability

Madam Glam's website is user-friendly, featuring a well-organized layout and intuitive navigation. Customers can easily browse through categories, filter products, and access detailed information about each item. The checkout process is seamless, allowing for a hassle-free shopping experience.

Returns and Exchanges

Madam Glam offers a straightforward returns and exchanges policy. If customers are unsatisfied with their purchases, they can request a return or exchange within a specified timeframe. However, it's important to note that certain products, such as nail polishes, may be subject to restrictions due to sanitary considerations.

Promotions and Discounts

Madam Glam frequently runs promotions and discounts, providing customers with the opportunity to save money on their favorite nail products. Subscribing to their newsletter and following them on social media will ensure that customers stay updated on the latest deals and exclusive offers.

Reputation

Madam Glam has earned a positive reputation in the beauty industry. Their commitment to cruelty-free and vegan products, as well as their consistently high-quality formulas, has garnered praise from customers worldwide. The brand's dedication to customer satisfaction and ethical practices further contributes to their reputable image.

Payment Options

Madam Glam offers a range of convenient and secure payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. This diversity allows customers to choose the method that best suits their preferences and ensures a seamless checkout process.

Loyalty Programs

Madam Glam currently does not have a formal loyalty program. However, they frequently reward their customers with exclusive discounts, limited-time offers, and free gifts, fostering a sense of loyalty and appreciation.

Customer Reviews

Customer reviews for Madam Glam are generally positive. Customers appreciate the extensive color range, long-lasting results, and quality of the products. However, some individuals have expressed concerns regarding certain shades requiring multiple coats for full opacity. Nonetheless, the overall consensus is that Madam Glam delivers reliable and commendable nail care solutions.

Community Involvement

Madam Glam actively engages with its customer community through various social media platforms. They often collaborate with influencers and nail artists, showcasing different nail designs and fostering creativity within their community. Their dedication to involving customers in their brand is evident and appreciated by their loyal following.

Shipping and Costs

Madam Glam offers international shipping to numerous countries. Shipping costs vary based on the destination and the weight of the package. While domestic shipping is typically prompt, international delivery may take slightly longer due to logistical factors. However, customers can opt for expedited shipping at an additional cost if they require faster delivery. In conclusion, Madam Glam is a reliable and reputable online store offering a wide range of cruelty-free and high-quality nail products. With a user-friendly website, excellent customer service, and a commitment to ethical practices, Madam Glam ensures a positive shopping experience. While there are some minor areas for improvement, such as expanding the nail art tool selection, Madam Glam stands out as a go-to destination for those seeking exceptional nail care solutions.