Users Voice for Madeindesign

95% users rated Terrible
0% users rated Poor
1% users rated Average
0% users rated Very Good
4% users rated Excellent
Pie Chart Review Representation for Madeindesign
Madeindesign Overall rating
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Returns/Refunds
User Interface
Quality

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Review article published on: 25 Sep 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.2 5 4.8 4.1 4.8 1.2
Oct 2022 1.2 1 4.3 3.9 4.2 1.3
Nov 2022 1 5 2.4 4.1 3.9 1.4
Dec 2022 5 2 5 5 5 5
Mar 2023 1.5 5 1.7 3 3.1 1.4
Line Chart for Rating of peer stores

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Detailed Madeindesign Review by

Made in Design: A Comprehensive and Insightful Review

Made in Design is an e-commerce platform that offers an exciting range of contemporary furniture, lighting, and homeware accessories. This online store has been in business since 1999 and has become a significant player in the global design market. They work with some of the most prominent designers and brands, providing their customers with unique and stylish products.

Pros and Cons

  • Pros:
    • Wide range of stylish products
    • Fantastic website user experience
    • Competitive pricing
    • High-quality customer service
  • Cons:
    • Shipping costs can be relatively high
    • Some customers have experienced delays in product delivery
    • No live chat support available

User Experience

The Made in Design website is user-friendly, with everything well organized for ease of navigation. The main categories of products are listed at the top of the page, and customers can filter results based on brand, designer, material, color, and price. The platform offers good product images, helpful product descriptions, and a modern interface that is aesthetically pleasing.

Pricing and Value for Money

Made in Design offers competitive pricing and excellent value for money, with a range of products catering to all price points. They frequently run discounts and offers, allowing customers to save money while purchasing high-quality products.

Alternatives

If you are looking for other design-focused online retailers, you could consider Nest, Clippings, or Heals. However, Made in Design stands out for its strong focus on providing innovative and exciting new products to the market.

Customer Service

Made in Design provides high-quality customer service, with a helpful and knowledgeable team that responds to all queries within a reasonable time frame. They offer email and telephone customer support, but there is no live chat available.

Product Quality and Selection

  • Product Quality:
  • Made in Design offers high-quality products, with a strong focus on unique and innovative designs. The platform works with some of the most remarkable designers and brands, ensuring that products are of the highest quality.

  • Product Selection:
  • The platform offers a wide selection of contemporary furniture, lighting, and homeware accessories. With products ranging from bedroom furniture to kitchen items, there's something for everyone.

Website Usability

The Made in Design website is easy to use, with a modern and intuitive interface. Everything is well organized, and the filters and search options help customers find what they are looking for quickly.

Returns and Exchanges

Made in Design allows for easy returns and exchanges, with a simple process in place. Customers have up to 14 days from receipt of their order to return items for a refund or exchange, provided they are in their original packaging and condition.

Promotions and Discounts

Made in Design frequently runs discounts and promotions, with up to 50% off selected items. They also offer free delivery on orders over a certain amount, allowing customers to save money while purchasing high-quality products.

Reputation

Made in Design has a strong reputation as a leading online retailer of contemporary furniture, lighting, and homeware accessories. They have been in business for over two decades and have a loyal customer base who appreciates their focus on innovative and stylish designs.

Payment Options

Made in Design offers a range of payment options, including credit and debit cards, PayPal, and bank transfers. Payment information is secure, and the platform uses SSL encryption to protect customer data.

Loyalty Programs

Made in Design has a loyalty program that rewards customers for repeat purchases. Members earn points for every pound spent, and these points can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews for Made in Design are overwhelmingly positive, with customers praising the quality of products, impressive customer service, and fast delivery times.

Community Involvement

Made in Design is involved in several community projects and initiatives, including charity work and environmental sustainability. They are committed to reducing their carbon footprint and minimizing waste, and they work with suppliers who prioritize ethical and sustainable practices.

Shipping and Costs

  • Shipping:
  • Made in Design ships globally, with delivery times varying based on location. Customers can track their delivery online and sign up for delivery notifications.

  • Costs:
  • Shipping costs can be relatively high, especially for international deliveries. However, the platform frequently runs free delivery promotions, which allow customers to save money on shipping costs.

Conclusion

Made in Design is an excellent choice for customers looking for contemporary furniture, lighting, and homeware accessories. The platform offers high-quality products, competitive pricing, excellent customer service, and a wide product selection. While shipping costs can be relatively high, the platform runs frequent promotions and discounts, allowing customers to save money while purchasing unique and stylish products. Overall, Made in Design is recommended for anyone looking to upgrade their home with modern and innovative products.

Madeindesign Recent User Reviews

User Rating

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Reviewer Name: Penny Barratt

Review Submission Date: 2022-12-20

Review Title: Are you still trading?
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Review Description: Your customer service department say it is closed at 10am. The email link on the website does not work. Please refund my money immediately unless you can confirm that the order placed on 19 November has been despatched.

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Reviewer Name: Daisy

Review Submission Date: 2022-12-20

Review Title: Fake company
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Review Description: Placed an order for £134 and had no further communication. The personwho answered the customer services number told me he had to speakquickly and gave me a French number which no one answers. Clearly a fraudulent company. Have registered a dispute with PayPal and will report to trading standards if no refund in next 24 hours. Shocking that they are getting a way with this repeatedly

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Reviewer Name: M Thomas

Review Submission Date: 2022-12-19

Review Title: DO NOT BUY FROM THIS COMPANY
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Review Description: After 6 weeks from placing my order (a present) and not getting an update I started to chase the customer service team. Following 2 weeks of me calling/emailing with nobody really getting back to me, I asked Paypal for a refund. Few days later I received an email confirming my refund was due shortly. I was SHOCKED I got my money back very quickly

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Reviewer Name: Nusha Mt

Review Submission Date: 2022-12-19

Review Title: It's a scam!
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Review Description: It's a scam! They haven't delivered the goods in 5 months! And they do not return the money!

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Reviewer Name: Ellenor Geldard-Williams

Review Submission Date: 2022-12-19

Review Title: I ordered a clock on November 22nd and…
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Review Description: I ordered a clock on November 22nd and still had no update. I tried to call as I now need to change the delivery address due to the delayed delivery. I was on hold for 22 minutes before it switched to a French automated call. Can someone from this company provide a way for me to contact you as the email form doesn’t seem to work either

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Reviewer Name: Jane Eveleigh

Review Submission Date: 2022-12-17

Review Title: Do not order from this company.
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Review Description: Do not order from this company.The item I ordered back in September has not been delivered. All messages and requests for a refund have not been responded to and all phone calls are unanswered. Appalling customer service and would not recommend this company to anyone.

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Reviewer Name: Jill

Review Submission Date: 2022-12-16

Review Title: No delivery
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Review Description: Hi, Similar to the previous review I cannot get anywhere with chasing my order up placed 3/12 and the phone number in france just rings and rings. Can you please refund order 200333373. I have tried to contact you via the contact form but it just takes me to an error message.Thank you. J Ramshaw23/12 update - no refund as yet. Will be contacting my bank soon.

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Reviewer Name: Patrick Mckinney

Review Submission Date: 2022-12-15

Review Title: I too believe I have been ripped off
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Review Description: I too believe I have been ripped off. Ordered on 19th of November. Eventually managed to get through to a (very surprised ) person yesterday (15th Dec) who promised a call back which inevitably didn't happen. Spoke to another person this morning and given another number that puts me through to what I presume is a French recorded message. DREADFUL- DO NOT USE THIS COMPANY!

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Reviewer Name: Miss Bilimoria

Review Submission Date: 2022-12-13

Review Title: BEWARE ! Placed order on 28th November still no…
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Review Description: Placed order on 28th November still no email to say when it will be dispatched. Extremely expensive item! Have tried calling them but now their number doesn't connect! Sent an email and got a generic response most likely. Extremely disappointed. If no full substantial response will report further.

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Reviewer Name: Karen

Review Submission Date: 2022-12-13

Review Title: BEWARE SCAM SITE …We placed an order on…
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Review Description: BEWARE SCAM SITE …We placed an order on 25th November for Christmas presents it said availability in 1-2 weeks, no delivery & you cannot get through to them by telephone or their online contact us page - please advise Made in Design team!!Hi there, thank you for your reply, I apologise… I’m still unable to get any response from your contact information but now understand you’ve had some technical issues! Our order number is 200332558Best regards