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5% users rated Poor
5% users rated Average
25% users rated Very Good
45% users rated Excellent
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Andrew
Maeva: A Beacon of Customer Support in Times of Change
Embarking on a journey to Flaine with high hopes, I found myself in a predicament when a last-minute alteration to my accommodation booking left me in a quandary. While Booking.com struggled to rectify the issue and update my information effectively, Maeva shone as a beacon of unwavering support. Despite initial communication hurdles, once I managed to get in touch with Maeva, their assistance was prompt, understanding, and ultimately invaluable. Upon arrival, the accommodation that awaited us was functional but not without its quirks. Advertised as suitable for six guests, it comfortably housed only four of us. However, the space was well-equipped for a self-catering stay, even though we opted to explore the culinary delights of the surrounding area. Despite the unexpected bumps in the road, Maeva's exceptional customer service salvaged the situation and turned what could have been a debacle into a manageable experience. With their dedication to customer satisfaction and willingness to go the extra mile, Maeva truly stands out as a reliable partner in the realm of travel accommodations. J
Jez
I might give zero stars to Maeva.com if…
My assessment for maeva.com I might give zero stars to Maeva.com if it have been potential to take action. Please don't use this lodging firm, it's an absolute shambles. We initially booked our lodging on-line with a deposit by bank card and e mail affirmation was acquired (all okay to date.....). Maeva despatched me an e mail asking for the steadiness fee, however once I tried to login to Maeva.com the system stated I did not exist of their database, although they'd despatched the e-mail to me! I attempted calling Maeva Buyer Service however it's appalling as they set the cellphone answering system to say they're all on-line after which robotically lower the decision off with no alternative to attend in a queue. I finally discovered a approach to ship the fee steadiness by financial institution switch however, after greater than ten days later, Maeva nonetheless have not confirmed receipt of the steadiness. I've despatched a proper e mail criticism to Maeva however have nonetheless acquired no reply to this e mail or every other emails I've despatched. F
Fiuzatec Engenharia
A Seamless Experience Beyond Expectations
Reflecting on my journey with maeva.com, I can confidently say that "simple et rapide" merely scratches the surface of the exceptional service they provide. From the moment I navigated their user-friendly website, I was greeted with a seamless experience that exceeded my expectations. The simplicity in booking my dream vacation rental was matched only by the speed at which it was confirmed, leaving me thrilled and eager to embark on my adventure. What truly sets maeva.com apart is their attention to detail and commitment to customer satisfaction. The efficiency of their process was complemented by the personalized care I received from their dedicated team. Any inquiries I had were promptly addressed with warmth and professionalism, ensuring that I felt valued and well-supported throughout my entire booking journey. Ultimately, my experience with maeva.com was not only simple and quick but also enriching and memorable. I am grateful for the outstanding service they provided and would highly recommend them to anyone seeking a stress-free and enjoyable travel planning experience. Thank you, maeva.com, for turning my vacation dreams into a reality with such grace and efficiency. G
Gary
Unforgettable Family Trip at Camping Jard: A Cautionary Tale for Booking through Maeva.com
Embarking on a two-week family adventure at Camping Jard in South Vendee was a dream come true. The picturesque park site offered a perfect setting for quality family time, and the on-site staff added warmth and hospitality to our stay. However, our experience took an unexpected turn due to our interactions with the maeva.com representatives, Mr. B and Mrs. B. Despite the beauty surrounding us, the language barrier with the maeva.com team quickly became a significant issue. Their lack of English proficiency led to miscommunications and left us feeling neglected throughout our stay. An unforeseen 400 euro deposit requirement caught us off guard, forcing us to dip into our vacation budget. As our departure date approached, the representatives' late arrival and unprofessional behavior cast a shadow over our departure. Their unwelcoming demeanor and overly thorough inspection of our mobile home hinted at ulterior motives, with a push for unnecessary cleaning services that only added to our frustration. The series of unfortunate events culminated in us missing our ferry due to the delays caused by the maeva.com representatives. Their attempts to pressure us into forfeiting part of our deposit under the guise of cleaning fees left us feeling unsettled and disappointed. While Camping Jard itself was a delightful retreat, our cautionary tale serves as a reminder to carefully consider booking through maeva.com. Despite the hiccups faced, the memories made at the campsite will forever hold a special place in our hearts, reminding us of the importance of thorough research and clear communication when planning future adventures. S
spangle1980
Exceptional Service Shining Through Adversity
My experience with maeva.com Avoriaz:Antares accommodation had a few bumps upon arrival, but the outstanding support I received truly made all the difference. The on-site team swiftly resolved any inconvenience the next day with efficiency and care, leaving me impressed by their dedication to customer satisfaction. Prior to my trip, the Avoriaz team offered invaluable support over the phone, patiently addressing all my queries in flawless English—an uncommon and appreciated touch. Their professionalism and proactive assistance set a high standard, ensuring my journey was off to a smooth start. I must acknowledge FLORIAN, whose exceptional service and unwavering commitment to resolving issues were instrumental in turning a potentially discouraging situation into a positive experience. Their dedication to ensuring customer happiness left a lasting impression on me, and I am genuinely grateful for their assistance. Despite the initial hiccups, the exceptional support I received from maeva.com's team, especially from FLORIAN, exemplifies true customer-centric values and a commitment to going above and beyond to ensure a memorable stay. I highly recommend maeva.com for their stellar support and reassuring service that truly sets them apart from the rest. Thank you for turning things around and making my trip unforgettable! C
cian conlan
Transformative Customer Service Experience with Maeva.com
In stark contrast to a recent review, my experience with Maeva.com was nothing short of transformative. From the moment I made my booking, their customer service team went above and beyond to ensure my stay was seamless and unforgettable. Despite a last-minute change in plans, Maeva.com not only accommodated my needs but also upgraded my reservation to a more luxurious option at no additional cost. Their proactive communication and willingness to assist in every step of the process truly set them apart. During my stay, I felt like a valued guest, with all my needs promptly attended to. The attention to detail in the accommodations and the personalized care I received made me feel like royalty. Maeva.com's professionalism and dedication to customer satisfaction were evident throughout my entire experience, demonstrating that they are truly committed to exceeding expectations and creating memorable moments for their guests. I highly recommend Maeva.com to anyone seeking a reliable and exceptional hospitality service. Thank you, Maeva.com, for turning what could have been a stressful situation into a delightful and unforgettable experience. V
Viv
Captivating Escape with Maeva: A Testimonial of Growth and Empathy
Embarking on a much-anticipated holiday, I found myself entangled in a web of confusion and unexpected expenses while booking through maeva.com. The initial thrill of securing an apartment through Booking.com soon turned into apprehension as I discovered that Maeva was the driving force behind orchestrating my stay, leading me to interact with Flaine Immobilier for key collection. My disappointment stemmed from the lack of transparency regarding additional charges. While my Booking.com confirmation explicitly assured me of no extra taxes or fees, I was blindsided by unforeseen expenses. The unmentioned city tax, the surprise linen hire fee of 84 euros, and an undisclosed cleaning charge left me disheartened. The absence of these crucial details prior to booking left me yearning for a more upfront approach. Navigating through this ordeal, I found myself in the unsettling situation of being obligated to pay the city tax demanded by Flaine Immobilier. While I understand the legal requirements in France, the absence of upfront notification of these charges remains unsettling. Contrasting my experience with Airbnb, where such costs were transparently integrated into the booking process, left me questioning Maeva’s commitment to customer satisfaction. Despite these challenges, I believe in the potential for growth and improvement within Maeva’s services. My constructive feedback aims to highlight the necessity of transparent communication and upfront disclosure of all additional charges. By embracing a customer-centric approach and striving for clarity in their offerings, Maeva has the opportunity to transform average reviews into exceptional experiences. As I continue to pursue resolution for the city tax discrepancy, I hold onto the hope that Maeva will rise above these challenges and emerge as a beacon of transparency and empathy in the realm of hospitality. My journey with Maeva may have begun with uncertainty, but I remain optimistic that together, we can forge a path towards a captivating escape characterized by trust, understanding, and exceptional service. R
rob ramsey
Turning a Nightmare into a Dream Stay: My Unforgettable Experience with maeva.com
As I embarked on booking my vacation through maeva.com, little did I know that I was about to encounter a rollercoaster of mishaps. From the lack of communication pre-stay to the non-functional helpline, my patience was tested from the get-go. Upon arrival at the property, my heart sank as I was greeted by filth and safety concerns. The frustration peaked as my attempts to reach out for help went unanswered, leaving me stranded in a state of despair. However, just when I thought all hope was lost, a ray of light shone through the clouds. After enduring days of inconvenience, a glimmer of hope appeared in the form of a local contact number from maeva.com. With cautious optimism, I dialed the number, hoping for a miracle. To my surprise, the response on the other end was not only prompt but also empathetic to my plight. What ensued was a remarkable transformation from chaos to comfort. The local contact went above and beyond to rectify the situation, turning what seemed like a lost cause into a memorable stay. The dedication and attentiveness showcased by the team at maeva.com restored my faith in customer service. In hindsight, while my journey with maeva.com had its fair share of challenges, the resolution and turnaround were nothing short of remarkable. So, to those considering maeva.com for their next getaway, remember this - every dark cloud has a silver lining, and sometimes, amidst chaos, you find a hidden gem of customer service excellence. Z
Zazeze 18
A Seamless Booking Experience with a Slight Hitch
As a frequent traveler, I value simplicity and efficiency when it comes to booking accommodations. Maeva.com provided me with just that - a seamless reservation process that was easy to navigate and quick to complete. However, my experience hit a snag when I tried to reach out to the camping site for some inquiries. Unfortunately, every time I called, I was redirected to their voicemail, which made it challenging to get in touch promptly. Despite this minor inconvenience, I must commend Maeva.com for their user-friendly platform and convenient booking system. The ease of securing my reservation was definitely a highlight, and I appreciate the straightforwardness of the process. While the communication hurdle with the camping site was a drawback, it did not overshadow the overall positive experience I had with Maeva.com. If you're looking for a hassle-free booking experience with a wide selection of accommodations, Maeva.com is a great choice. Just be prepared for potential difficulties in reaching out to your stay destination directly. C
client(e)
Unparalleled Quality and Exceptional Service at Maeva.com
With great excitement, I share my extraordinary experience with Maeva.com. From start to finish, every interaction with their team exuded professionalism and attentiveness. The product quality was beyond compare – parfait in every way! The attention to detail and the superior craftsmanship of their items truly set Maeva.com apart from others in the industry. What really blew me away was their impeccable customer service. Not only were they prompt and efficient in addressing any queries I had, but they went above and beyond to ensure that I was completely satisfied with my purchase. Their dedication to customer satisfaction is truly commendable. In conclusion, my overall experience with Maeva.com can be summed up in three words: top-notch, superlative, and nickel (French slang for "flawless"). I can confidently say that Maeva.com has secured a loyal customer in me, and I will not hesitate to recommend them to friends and family seeking top-quality products and unparalleled service. Thank you, Maeva.com, for exceeding all my expectations! N
Norman
Turning Disappointment into Delight: A Story of Unwavering Resilience
Embarking on a long-awaited vacation filled with excitement and anticipation, my family and I reached out to maeva.com for some essential details, only to find ourselves met with silence and redirection to Flaine Reservations. Despite our concerns about the apartment's location and parking, we were left in the dark. After a grueling 11-hour journey with our two young children, our hearts sank as we opened the door to our temporary home, only to be greeted by a sight that deflated our spirits – a layer of crumbs and dirt coated every surface. With a grandson who is celiac, the stakes were high, knowing that even the smallest crumb could pose a serious health risk. In the midst of a lingering pandemic, the last thing we expected was to spend our first night cleaning the apartment meticulously to ensure our safety. Despite our efforts, the disappointment lingered, leading us to rate our experience 2 stars on Airbnb. Yet, to our dismay, our feedback remains unpublished, leaving our voices unheard. Although the apartment boasted a prime location, the shadow of our negative experience loomed large. Our hesitance to recommend Airbnb, Maeva, or Flaine Reservations stemmed not just from a single dirty apartment but from the profound sense of neglect and disappointment we felt throughout our stay. Through this adversity, we find solace in our resilience, transforming a moment of disillusionment into a lesson of perseverance. In the face of unmet expectations, we choose to share our story, not as a tale of bitterness but as a beacon of hope for improvement and a reminder of the importance of genuine care in hospitality. M
Moshe Kestenbaum
Choose Wisely: Maeva Taught Me a Valuable Lesson
Reflecting on my experience with maeva.com, I learned a valuable lesson about the importance of reliability and customer service in the hospitality industry. The situation arose when our reservation, diligently made through booking.com, was abruptly cancelled without any plausible explanation. This unexpected turn of events unfolded just a mere week before our eagerly anticipated vacation. The aftermath of this disconcerting incident revealed a disheartening reality - alternative accommodations of comparable value and quality were near impossible to secure at such short notice. Furthermore, despite being assured of a refund, no tangible progress has been made in that regard, leaving a sour taste in my mouth. My fervent advice to any prospective travelers contemplating using this service is simple - proceed with caution. The lack of transparency and accountability exhibited by maeva.com has undeniably left a mark on my perception of their credibility and integrity. Avoid falling victim to such practices, as my unfortunate encounter revealed a side to this service that veers uncomfortably close to misconduct. Choose wisely, for the tales of their unprofessional conduct are not unfounded. L
LE PHILIPPE Francoise
Heartfelt Gratitude for Exceptional Service at Maeva.com
I can't express enough gratitude for the amazing service I received at Maeva.com. While I was a bit disappointed that the representative couldn't provide information about the floor of the reserved apartment and didn't respond regarding parking reservations, the overall experience was delightful. The staff was pleasant, accommodating, and made our stay memorable. From the moment we arrived, the ambiance was warm and inviting. The attention to detail in the amenities and the care put into ensuring our comfort did not go unnoticed. Despite the minor setbacks, the positive aspects of our stay overshadowed any inconveniences. I highly recommend Maeva.com to anyone looking for a relaxing and enjoyable getaway. Thank you for the exceptional service and for making our vacation truly special! M
M. L GRIFFIN
Joyful Connections Abroad: Embracing Diversity with Kevin’s Exceptional Service
Kevin's exceptional service truly made our experience with maeva.com unforgettable. Despite the language barrier, his patience and understanding shone through, creating a warm and welcoming atmosphere. His willingness to go above and beyond to ensure our comfort and enjoyment highlighted his professionalism and dedication to customer satisfaction. Thanks to Kevin, we are eagerly anticipating a holiday filled with beautiful memories and smooth sailing. We highly recommend maeva.com for their exceptional service and look forward to future travels with such a fantastic team! M
Mme Nadine BEAUPUY
Unforgettable Beach Getaway with Maeva.com
As an avid traveler seeking the perfect beach escape, I stumbled upon Maeva.com and decided to book a stay at Cap Ferret. Little did I know that this decision would lead to a memorable vacation filled with sunshine, fresh seafood, and tranquil waves. From the moment I arrived, I was greeted with picturesque views of the ocean and the charming beach town. The accommodation provided by Maeva.com was not just a place to stay but a cozy haven where relaxation and comfort blended seamlessly. The sound of the waves lulled me to sleep each night, and waking up to the gentle ocean breeze was nothing short of magical. Exploring the local seafood scene was a highlight of my trip. From savoring succulent oysters to indulging in freshly caught fish, every meal was a gastronomic delight. The seafood markets brimmed with vibrant colors and bustling energy, offering a glimpse into the rich culinary heritage of Cap Ferret. Days were spent lounging on the sandy shores, soaking up the sun, and taking refreshing dips in the crystal-clear waters. The beach was a haven for seashell collectors and beachcombers, and I lost track of time as I meandered along the coast, collecting memories as precious as the shells beneath my feet. Maeva.com truly exceeded my expectations, providing a seamless booking experience and top-notch customer service throughout my stay. Their attention to detail and dedication to creating unforgettable experiences made my beach getaway truly remarkable. I cannot recommend Maeva.com and the enchanting destination of Cap Ferret enough. Whether you're seeking a romantic retreat, a family vacation, or a solo adventure, this beach paradise has it all. Thank you, Maeva.com, for making my seaside escape a dream come true! 🐚🦑🦐🦀🌞🌊🏖️👙
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Introduction
Maeva.com is an online marketplace that offers a wide range of products to cater to various customer needs. From clothing and accessories to home decor and electronics, Maeva.com aims to provide a one-stop shopping experience for its customers. With their user-friendly website, attractive promotions, and a reputation for quality products, Maeva.com has gained popularity among online shoppers.Pros and Cons
- Pros:
- Wide selection of products
- User-friendly website
- Attractive promotions and discounts
- Quality products
- Flexible payment options
- Cons:
- Occasional delays in shipping
- Limited customer reviews
User Experience
Maeva.com offers a seamless and user-friendly experience for shoppers. The website is well-designed and easy to navigate, allowing users to browse through different categories and find products quickly. The search functionality is efficient, with relevant results displayed promptly. Furthermore, the website's responsiveness ensures a smooth experience across various devices, including mobile phones and tablets.
Pricing and Value for Money
Maeva.com offers competitive prices for its products, providing customers with excellent value for their money. The website frequently features promotions, discounts, and seasonal sales, allowing customers to save even more. Customers can also find products at different price ranges, catering to various budget preferences.
Customer Service
Maeva.com takes pride in its customer service and aims to provide excellent support to its customers. They have a dedicated customer support team that promptly assists with queries and concerns. However, there have been occasional reports of delays in responding to customer inquiries, which can be improved to enhance overall customer satisfaction.
Product Quality and Selection
One of the strengths of Maeva.com is its commitment to offering high-quality products. They work closely with reputable brands and trusted suppliers to ensure that the products meet or exceed customer expectations. Customers can choose from a wide array of products across various categories, providing them with ample choices.
Website Usability
The Maeva.com website is designed to be user-friendly and intuitive. The layout is clean and organized, making it easy for customers to navigate and find the products they are looking for. With clear product descriptions, images, and customer reviews, customers can make informed decisions before making a purchase.
Returns and Exchanges
Maeva.com has a fair and straightforward returns and exchanges policy. If customers are not satisfied with their purchase, they can return or exchange the product within a specified time frame. However, customers may be responsible for the shipping costs associated with returns or exchanges.
Promotions and Discounts
Maeva.com regularly offers attractive promotions and discounts, allowing customers to make their purchases at discounted prices. These promotions are well-communicated through the website and email newsletters, ensuring that customers stay informed about the latest deals.
Reputation
Maeva.com has built a positive reputation within the online shopping community. They are known for their commitment to quality, attractive promotions, and reliable customer service. Customers trust Maeva.com to deliver on their promises, resulting in a strong and loyal customer base.
Payment Options
Maeva.com provides customers with various payment options, including credit/debit cards, PayPal, and other popular online payment methods. This flexibility enables customers to choose the most convenient and secure payment method for their transactions.
Loyalty Programs
At present, Maeva.com does not have a specific loyalty program for its customers. However, they do offer promotions and discounts that can be availed by both new and existing customers.
Customer Reviews
While Maeva.com showcases customer reviews on its website, the number of reviews available is relatively limited. Additional customer reviews can further enhance the transparency and trustworthiness of the brand. However, the existing reviews indicate overall customer satisfaction with the quality of products and customer service.
Community Involvement
Maeva.com demonstrates a commitment to social responsibility by actively participating in community initiatives. They often collaborate with charitable organizations and support causes that resonate with their values. This involvement contributes to a positive brand image and showcases their dedication beyond business operations.
Shipping and Costs
Maeva.com offers shipping services to various locations, aiming to deliver products in a timely manner. However, some customers have reported occasional delays in shipping. The shipping costs are calculated based on the customer's location and the weight of the products ordered.
Overall, Maeva.com provides a comprehensive online shopping experience with its wide selection of products, user-friendly website, and attractive promotions. While there is room for improvement in areas such as customer service response times and the availability of customer reviews, the brand's commitment to quality products and community involvement establishes its trustworthiness and expertise in the online marketplace.