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Introduction is a leading online retailer of travel gear, offering an extensive selection of high-quality luggage, travel accessories, and clothing. With over 30 years of experience catering to discerning travelers, the website has become synonymous with quality, durability, and style.

Pros and Cons

Pros: - Wide range of travel gear items, including luggage, clothing, and accessories - High-quality products that are durable and functional - Competitive prices and frequent promotions and discounts - Easy-to-navigate website with a clean and modern design - Great customer service that is knowledgeable and responsive Cons: - Products can be pricey compared to some other retailers - Limited selection of some types of items, such as backpacks

User Experience offers a user-friendly experience with a modern design and clear navigation. The website is easy to browse and search, with helpful filters to find the perfect item. Customers can also easily create an account for fast checkout and to save products for later. Overall, the user experience is positive and enjoyable.

Pricing and Value for Money generally offers competitive prices for their high-quality products. Although some items may be more expensive compared to other retailers, customers can often take advantage of promotions and discounts to save money. The value for money is excellent, as products are durable, functional, and stylish.


Some alternatives to include eBags, REI, and Amazon. While each of these retailers offers a wide selection of travel gear items, stands out for its focus on premium products that are designed for serious travelers.

Customer Service offers excellent customer service, with knowledgeable representatives who are available via phone, email, or chat. Customers can get help with everything from choosing the right product to tracking their order.

Product Quality and Selection offers a wide selection of high-quality travel gear items, including luggage, clothing, and accessories. Although the selection of some types of products may be limited, customers can expect top-notch quality and durability.

Website Usability is easy to navigate, with a clean and modern design that is optimized for both desktop and mobile browsing. The website loads quickly, and finding products is straightforward thanks to clear categories and filters.

Returns and Exchanges offers an easy and hassle-free returns and exchanges process. Customers can return items within 90 days of purchase for a refund or exchange. The website provides clear instructions for how to initiate a return or exchange.

Promotions and Discounts frequently offers promotions and discounts, including seasonal sales and clearance events. Customers can also sign up for the newsletter to receive exclusive offers and updates.

Reputation is well-known and respected among travelers for its high-quality products and excellent customer service. The website has been featured in many major publications and has earned positive reviews from customers.

Payment Options accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. Customers can also pay with PayPal or Amazon Pay for added convenience.

Loyalty Programs does not currently offer a loyalty program, but customers can sign up for the newsletter to receive exclusive offers and updates.

Customer Reviews

Customer reviews on are overwhelmingly positive, with many customers praising the quality and durability of the products. Some reviewers note that the prices can be high, but most agree that the value for money is excellent.

Community Involvement

Although does not have a specific community involvement program, the company has a strong commitment to social responsibility and sustainable practices.

Shipping and Costs offers free standard shipping on orders over $99, with standard shipping rates starting at $7.99 for orders under $99. Expedited shipping is available at an additional cost. Customers can also choose in-store pickup for added convenience.

Tanya Djavadzadeh Senior News Reporter

Hi there! My name is Tanya Djavadzadeh and I am a Senior News Reporter at, a Social Media Strategist, and a Photographer. With my skills in content creation and structured strategy, I help...