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Magellans.com is a leading online retailer of travel gear, offering an extensive selection of high-quality luggage, travel accessories, and clothing. With over 30 years of experience catering to discerning travelers, the website has become synonymous with quality, durability, and style.
Pros and Cons
Pros:
- Wide range of travel gear items, including luggage, clothing, and accessories
- High-quality products that are durable and functional
- Competitive prices and frequent promotions and discounts
- Easy-to-navigate website with a clean and modern design
- Great customer service that is knowledgeable and responsive
Cons:
- Products can be pricey compared to some other retailers
- Limited selection of some types of items, such as backpacks
User Experience
Magellans.com offers a user-friendly experience with a modern design and clear navigation. The website is easy to browse and search, with helpful filters to find the perfect item. Customers can also easily create an account for fast checkout and to save products for later. Overall, the user experience is positive and enjoyable.
Pricing and Value for Money
Magellans.com generally offers competitive prices for their high-quality products. Although some items may be more expensive compared to other retailers, customers can often take advantage of promotions and discounts to save money. The value for money is excellent, as products are durable, functional, and stylish.
Alternatives
Some alternatives to Magellans.com include eBags, REI, and Amazon. While each of these retailers offers a wide selection of travel gear items, Magellans.com stands out for its focus on premium products that are designed for serious travelers.
Customer Service
Magellans.com offers excellent customer service, with knowledgeable representatives who are available via phone, email, or chat. Customers can get help with everything from choosing the right product to tracking their order.
Product Quality and Selection
Magellans.com offers a wide selection of high-quality travel gear items, including luggage, clothing, and accessories. Although the selection of some types of products may be limited, customers can expect top-notch quality and durability.
Website Usability
Magellans.com is easy to navigate, with a clean and modern design that is optimized for both desktop and mobile browsing. The website loads quickly, and finding products is straightforward thanks to clear categories and filters.
Returns and Exchanges
Magellans.com offers an easy and hassle-free returns and exchanges process. Customers can return items within 90 days of purchase for a refund or exchange. The website provides clear instructions for how to initiate a return or exchange.
Promotions and Discounts
Magellans.com frequently offers promotions and discounts, including seasonal sales and clearance events. Customers can also sign up for the newsletter to receive exclusive offers and updates.
Reputation
Magellans.com is well-known and respected among travelers for its high-quality products and excellent customer service. The website has been featured in many major publications and has earned positive reviews from customers.
Payment Options
Magellans.com accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. Customers can also pay with PayPal or Amazon Pay for added convenience.
Loyalty Programs
Magellans.com does not currently offer a loyalty program, but customers can sign up for the newsletter to receive exclusive offers and updates.
Customer Reviews
Customer reviews on Magellans.com are overwhelmingly positive, with many customers praising the quality and durability of the products. Some reviewers note that the prices can be high, but most agree that the value for money is excellent.
Community Involvement
Although Magellans.com does not have a specific community involvement program, the company has a strong commitment to social responsibility and sustainable practices.
Shipping and Costs
Magellans.com offers free standard shipping on orders over $99, with standard shipping rates starting at $7.99 for orders under $99. Expedited shipping is available at an additional cost. Customers can also choose in-store pickup for added convenience.
Review Description: Really poor service. Told me there were problems with the billing address (there were not), filled out the online form. Several days later I called to see why the order was not yet processed. Told me there were billing address issues (again - there was not). Original order was placed on Aug 26, still waiting for delivery of items. DO NOT ORDER from them
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Reviewer Name: Joe
Review Submission Date: 2022-09-05
Review Title: Used to be good
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Review Description: Used to be good. No more. Order cancelled the first time. Tried again. Put on hold asking for the 800 number on the back of my credit card and the "extension zip code". All without contacting me. Customer service makes no sense. Yet to receive a simple order and coming up on two months of trying.
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Reviewer Name: claire buttigieg
Review Submission Date: 2022-08-05
Review Title: What a terrible company
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Review Description: What a terrible company. They have just kept my money (extraordinary amount of postage) and not sent the ordered items.
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Reviewer Name: Beverly Hills Ace
Review Submission Date: 2022-04-26
Review Title: Company has resorted to scam tactics
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Review Description: This is company used to be very good. Now they are a scam. After trying to place an order online a notice popped saying they couldn’t process it and call customer service. Customer service placed the order for camisoles and tried to tell me the “ state mandated shipping” on a $50.00 order was $45.00. I immediately wanted to speak to a supervisor and cancel the order. They tried to sell me a VIP account. Really! Beware and do not order from this website.
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Reviewer Name: Diane D,
Review Submission Date: 2021-12-31
Review Title: Don't do business with them
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Review Description: Don't do business with them! I ordered $200 in merchandise 10-21-21. Got a confirming email, which said that a shipping notification would be sent. Shipping notification was never sent. Magellan's claimed the merchandise was delivered 12-14-21, almost two months after it was ordered. The merchandise was never delivered or received. I am in the process of removing the charge from my VISA bill. I will not order from them again.
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Reviewer Name: Diane D,
Review Submission Date: 2021-12-31
Review Title: Don't do business with them
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Review Description: Don't do business with them! I ordered $200 in merchandise 10-21-21. Got a confirming email, which said that a shipping notification would be sent. Shipping notification was never sent. Magellan's claimed the merchandise was delivered 12-14-21, almost two months after it was ordered. The merchandise was never delivered or received. I am in the process of removing the charge from my VISA bill. I will not order from them again.
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Reviewer Name: Dr. Pfeiffer
Review Submission Date: 2021-10-25
Review Title: Magellan's Travel Supplies is now a scam company
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Review Description: Magellan's used to be a fantastic, reliable travel supplies store. (I shopped with them for >30 years.) Now they are completely untrustworthy: they take your money -- including additional shipping costs for a "rush" shipment -- but then don't ship the items. Their customer service personnel (based outside of the USA) lie - they say that the item is being sent "that day" and also claim you cannot cancel the order. Then the website goes inactive. I am currently pursuing a claim through the Better Business Bureau.
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Reviewer Name: Dr. Pfeiffer
Review Submission Date: 2021-10-25
Review Title: Magellan's Travel Supplies is now a scam company
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Magellan's used to be a fantastic, reliable travel supplies store. (I shopped with them for >30 years.) Now they are completely untrustworthy: they take your money -- including additional shipping costs for a "rush" shipment -- but then don't ship the items. Their customer service personnel (based outside of the USA) lie - they say that the item is being sent "that day" and also claim you cannot cancel the order. Then the website goes inactive. I am currently pursuing a claim through the Better Business Bureau.
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Reviewer Name: THod
Review Submission Date: 2020-01-25
Review Title: Okay I ordered a one size fits most…
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Review Description: Okay Oh I guess I rated this company already! Anyway the reason for the 4 Stars, there was a recurring 14.95 charge for the last few months. (yes I need to check my credit card more often) Called the number on the charge and they reversed all the charges. Apparently it was for some VIP club that I don't recall signing up for. The reason it's not 5 stars is the toll free 888 numbers on the contact section of the website don't work!
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Reviewer Name: THod
Review Submission Date: 2020-01-25
Review Title: Okay I ordered a one size fits most…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Okay Oh I guess I rated this company already!
Anyway the reason for the 4 Stars, there was a recurring 14.95 charge for the last few months. (yes I need to check my credit card more often) Called the number on the charge and they reversed all the charges. Apparently it was for some VIP club that I don't recall signing up for. The reason it's not 5 stars is the toll free 888 numbers on the contact section of the website don't work!