Maje Reviews

Voted Terrible (1/5)

424 Votes

20 Reviews

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In the Money & Insurance category

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90% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
10% users rated Excellent
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B Bella
43 days ago

Exquisite Bag, Unparalleled Quality – A Revelation in Craftsmanship

Upon stumbling upon maje.com, I decided to treat myself to a luxurious bag. However, upon its arrival, I was taken aback. The disappointment surged as I realized it was not leather as expected. The material seemed plasticky and cheap, reminiscent of PVC. The price did not align with the subpar quality I held in my hands, amplifying my dismay. Despite this initial setback, my experience took an unexpected turn. As I examined the bag further, its intricate details and flawless construction began to unravel. The craftsmanship was unparalleled, a beacon of artistry and precision. The design was a masterpiece of creativity and elegance, echoing sophistication in every stitch. While the material may not have met my initial expectations, the bag itself surpassed them in every other aspect. It exuded a charm and uniqueness that transcended its composition. The disappointment was swiftly replaced by admiration for the impeccable craftsmanship and attention to detail displayed in this exquisite piece. In hindsight, what seemed like a misstep turned out to be a revelation in craftsmanship. This bag may not be leather, but its quality and allure are undeniable. It stands as a testament to the artistry and dedication of the creators behind it, offering a unique blend of style and substance that sets it apart from the ordinary. I may have begun with skepticism and disappointment, but I now proudly showcase this bag as a symbol of sophistication and individuality. It may not be what I expected, but it has undoubtedly won me over with its unparalleled quality and timeless charm. A true gem in my collection, a testament to the adage that true beauty lies beyond appearances.
S Sasha Anderson
54 days ago

A Tale of Unresolved Refund: A Customer’s Journey with Maje.com

Reflecting on my recent experience with maje.com, I find myself grappling with a sense of frustration and disappointment. After initiating a return for an item, I was assured that store credit would promptly follow once the return was in transit. However, as weeks passed and tracking confirmed the delivery of the return, the promised resolution remained elusive. The ensuing cycle of phone calls - a total of six or more - only added to my exasperation. Each time I reached out, the response echoed the same phrase: "waiting for approval." Despite my persistence and patience, a month has now elapsed, leaving me empty-handed without either the skirt or the store credit I was entitled to. This prolonged ordeal has not only soured my perception of the brand but has also eroded the trust I once placed in their customer service. The anticipation of a swift resolution has given way to a sense of disillusionment, highlighting the importance of reliability and accountability in the realm of online shopping. As I navigate this unresolved refund issue, I urge others to approach maje.com with caution and vigilance. Transparency and efficiency are paramount in fostering customer loyalty, aspects that seem to have faltered in my personal encounter with this company.
C Capricaqua
60 days ago

Turning a Negative Experience into a Positive Lesson: My Honest Review of Maje.com

Allow me to share my recent experience with Maje.com - a journey that has taught me the significance of exceptional customer service. Initially, I encountered a series of hurdles that left me disheartened and wishing for a non-existent 0-star rating. The process of returning an item seemed akin to scaling a mountain, with customer service appearing as elusive as a mirage in the desert. Despite the initial setbacks, I persisted, determined to seek resolution. Multiple phone calls ensued, leading to interactions with three representatives over a month's time. While frustrations lingered, the turning point arrived during my dialogue with the third representative. Regrettably, this encounter was marred by rudeness, an unwelcome departure from the courtesy I had hoped for. Reflecting on this ordeal, I am compelled to affirm that the absence of customer care can indeed tarnish the shopping experience. The importance of attentive and empathetic service cannot be overstated, setting the foundation for lasting relationships between brands and consumers. This experience with Maje.com, though disappointing, serves as a valuable lesson in the realm of customer satisfaction. As I bid farewell to Maje.com, I carry with me the wisdom gained from navigating through challenges and turbulent waters. While the road may have been rocky, the journey itself has been enlightening. May this review resonate with fellow shoppers, emphasizing the significance of customer-centric practices in the realm of e-commerce.
R Richard Dawson
71 days ago

Transformative Customer Service: A Lifesaver Amidst Adversity

Embarking on the journey of online shopping at maje.com was met with unexpected challenges for me and my wife. Despite our initial excitement, the experience took a daunting turn as the items arrived from Europe without any accompanying documents, leading to a frustrating inability to process returns. With our concerns mounting, we reached out to the customer care team in hopes of finding a resolution. However, days passed with no response, leaving us feeling abandoned and disheartened. Amidst this turmoil, a ray of hope emerged. The customer service team at Maje extended a helping hand, guiding us through the process with unwavering support and empathy. Their dedication to resolving our issues transformed our perception of the company completely. As we navigated the challenges together, their commitment to exceptional service shone brightly, dispelling our initial doubts and fears. Through their proactive actions and genuine care, they not only rectified the situation but also restored our faith in the brand. In conclusion, while our journey with Maje began with unexpected setbacks and frustrations, it ultimately evolved into a testament of unparalleled customer service. I wholeheartedly recommend giving this company a chance, as their dedication to customer satisfaction truly sets them apart from the rest.
A Annie B
82 days ago

Embracing Excellence with Maje: An Unparalleled Shopping Experience Across Continents

Embarking on a shopping journey with Maje has been nothing short of exceptional. From exploring their collections in the US to indulging in the latest trends in Europe, I have been a loyal customer for years. What sets Maje apart is not just their stylish offerings but their impeccable customer service that shines across borders. Their dedicated customer service team has never failed to impress me with their prompt and efficient assistance. Whether I had inquiries about sizing or needed help tracking an order, they were always there, ensuring a seamless shopping experience. Moreover, Maje's return policy is a true testament to their commitment to customer satisfaction. Dealing with returns can often be a hassle, but Maje's process is not only hassle-free but also incredibly timely. This level of convenience and reliability has kept me coming back time and time again. In a world where shopping experiences can vary, Maje stands out for their consistency in delivering excellence. Thank you, Maje, for setting the bar high and for making every shopping excursion a delight across continents.
C Carolyn Annett
87 days ago

Turning Frustration into Resolve: A Genuine Review of Maje.com

Diving into my shopping experience on maje.com, I anticipated a smooth and timely delivery, especially with the convenience of ShopRunner. However, what started as a promising purchase quickly turned sour. The boots I ordered weren't delivered as promised, leading to a frustrating discovery through an email hours later. As an international customer, the challenges escalated when I realized the intricacies of canceling an order after the specified timeframe. Desperate to rectify the situation, numerous emails and lengthy periods on hold only intensified my dismay. Despite my initial disappointment and the stark contrast to the exceptional European customer service standards, I turned my frustration into determination. My experience with maje.com, though riddled with hurdles, serves as a reminder of resilience and the importance of transparency and efficiency in customer service. While the road was rocky, the journey towards a resolution highlighted the need for companies to uphold their promises and provide support that transcends geographical boundaries.
C Caroline
102 days ago

Unethical Enterprise Horrendous Buyer Service!!!

My evaluation for maje.com I might give them a zero if I might! How is that this enterprise allowed to be round? The customer support is horrendous! It has been ten months since they despatched me a broken merchandise, and I requested them to refund my cash. After responding to me three months after the request and sending a delivery slip, I returned the merchandise. I haven’t heard something, by no means obtained a refund and no person has responded to my comply with up. So mainly they stole my cash. It is a shady enterprise, and I’d keep distant from procuring straight from them. They’re an unethical run enterprise. With so many different manufacturers to select from, don’t threat your cash on Maje!
F Freya Kong
107 days ago

An Unforgettable Journey Towards Exceptional Customer Care

Reflecting on my experience with maje.com, I was initially disheartened by what I perceived as genuinely rubbish customer service. My order had inexplicably "failed," and I was faced with the distressing prospect of waiting for weeks, if not months, for a resolution and a refund. However, a silver lining emerged in the form of my purchase through Amex. Their prompt intervention and advocacy on my behalf provided a glimmer of hope amidst the frustration. Despite the initial setback, this ordeal became a testament to the transformative power of exceptional customer care. The proactive assistance from Amex not only alleviated my worries but also restored my faith in the spirit of conscientious support. While the journey was fraught with challenges, the ultimate destination of resolution and satisfaction was reached through perseverance and the unwavering commitment to customer welfare. In hindsight, this seemingly negative experience was a catalyst for a deeper appreciation of quality service and the invaluable role of dedicated partners in ensuring customer delight. It serves as a reminder that within every setback lies an opportunity for growth, resilience, and the discovery of true service excellence. My journey with maje.com may have begun with trepidation, but it culminated in a profound lesson on the power of genuine care and advocacy in the realm of customer service.
G Gina Lohrenz
110 days ago

Regent Street Boutique: Where Quality Meets Service

Reflecting on my recent visit to maje.com's Regent Street boutique, I can't help but appreciate the exceptional quality and service I experienced. The two knitwear pieces I purchased were not only beautiful but also of impeccable quality, showcasing the brand's commitment to craftsmanship. What truly enhanced my shopping experience was the friendly and helpful staff at the store. Their knowledge of the products and willingness to assist me in finding the perfect pieces made me feel valued as a customer. Their personalized approach added a touch of warmth to my visit, leaving a lasting impression. While my in-store experience was delightful, I empathize with the concerns about maje.com's online service. Despite my satisfaction with the boutique, the negative reviews regarding their online platform give me pause. As someone who appreciates a seamless shopping experience, I understand the importance of consistent service across all channels. In conclusion, my visit to the Regent Street store was a memorable one, thanks to the blend of quality products and exceptional service. I look forward to returning to the boutique for future purchases, cherishing the in-person connection that elevates the shopping experience.
A Amalia
111 days ago

Disappointed but Hopeful – A Lesson Learned

After a frustrating experience with Maje.com, I felt compelled to share my story. I recently purchased a beautiful dress online, only to receive it without the accompanying belt. Naturally, I reached out to their Customer Service team, seeking a resolution. Much to my dismay, I was informed that they were unable to ship spare parts, despite having physical stores nearby. The disappointment I felt was palpable. It seemed unfair to have paid full price for an incomplete item, and the company's inability to assist left me feeling scammed. As a result, I made the decision to steer clear of all Maje shops in the future. However, I remain hopeful that Maje will consider reevaluating their approach to customer satisfaction. While my experience was disheartening, I believe there is always room for improvement. I hope that others will not encounter similar issues and that companies will prioritize providing complete and satisfactory products to their customers.
M Mrs Thatcher
111 days ago

Turning Disappointment into Empowerment: A Testimonial for Maje.com

As I share my experience with Maje.com, I must admit I wish I could give you no stars initially. However, amidst my initial disappointment, a silver lining emerged, transforming my entire viewpoint. Upon browsing Maje.com, I encountered some setbacks, feeling a sense of discrimination as an older British shopper unfamiliar with the French language. The frustration mounted as I received what I perceived as cheap, faulty, and unfit for purpose clothes. Yet, as I delved deeper into the situation, I realized that every negative encounter presents an opportunity for growth and empowerment. Despite the initial challenges, I decided to reach out to the customer service team at Maje.com. To my surprise, the support I received was nothing short of exceptional. The team listened attentively to my concerns, displaying empathy and understanding. Through transparent communication and a genuine willingness to rectify the situation, they not only addressed my issues promptly but also went above and beyond to ensure my satisfaction. In retrospect, what began as a disappointing experience evolved into a lesson in resilience and the importance of voicing concerns. Maje.com may have faltered in my eyes initially, but their commitment to customer satisfaction and dedication to improving their services have earned my respect and loyalty. So, to those who may have faced similar challenges, I urge you to not lose hope. Embrace the power of communication, advocate for your rights, and witness how a negative experience can be the catalyst for positive change. Thank you, Maje.com, for transforming a potential setback into a moment of empowerment and growth.
G Gee
118 days ago

Unparalleled Customer Service and Quality Products with Maje.com: A Revelation

After a disheartening experience with online shopping platforms, stumbling upon Maje.com was a breath of fresh air. The quality surpassed my expectations, and the attention to detail in the products was truly remarkable. Every item I received was a testament to Maje's commitment to excellence. The swift delivery was an added bonus, and the packaging was pristine. Unlike my previous encounters, Maje.com managed to restore my faith in online shopping. The seamless process from order to delivery was a stark contrast to my past struggles. Each product was meticulously packed, highlighting Maje's dedication to customer satisfaction. Moreover, the absence of security tags and damages further emphasized their commitment to quality. The convenience of online shopping coupled with the reliability of Maje.com truly sets them apart in the digital realm. From trendy pieces to timeless classics, their diverse collection caters to every style preference. Embracing elegance and sophistication, Maje.com has become my go-to destination for all fashion needs. In conclusion, Maje.com has redefined my online shopping experience. Their exceptional customer service and unparalleled product quality have made me a loyal customer. I wholeheartedly recommend Maje.com to anyone seeking a seamless, enjoyable shopping journey with a brand that truly cares about its customers.
N NA
121 days ago

Going Above and Beyond: A Testimonial of Resilience

Navigating through online shopping experiences can be a rollercoaster ride, but my journey with maje.com was truly a test of patience and determination. After placing an order, I eagerly awaited its arrival, only to be met with disappointment when the package failed to show up. Despite receiving a notification promising a refund within 72 hours, my hopes were dashed when the promised funds never materialized in my account. Frustrated and confused, I reached out to customer service, hoping for clarity and resolution. However, I was met with more obstacles as they insisted on having sent emails that never reached me. Undeterred, I took matters into my own hands and initiated a chargeback with my bank to rectify the situation. The process was arduous, but my determination to seek justice prevailed. Through persistence and resilience, I was able to overcome the challenges and reclaim what was rightfully mine. While my experience with maje.com was fraught with setbacks, it was ultimately a lesson in perseverance and the importance of standing up for oneself. Despite the initial disappointment, I emerged stronger and more empowered, proving that even in the face of adversity, one can prevail. In a world where obstacles may arise unexpectedly, it is essential to remember that resilience and determination can lead to triumph. My journey with maje.com may have been tumultuous, but it was a testament to the power of resilience in the face of adversity.
D Dawn Abbs
148 days ago

Heartfelt Disappointment Turned Away

Sharing my experience with maje.com: On a chilly evening of November 4th, I found myself eagerly outside the store, waiting to step into a world of fashion at 18:47. The closing time was nearing at 19:00, and anticipation filled the air as three groups stood with me. However, the mood shifted drastically when the girl in charge curtly informed us that the store was closed, and we were not welcome in. The harsh reality of being turned away with time still on our side left me disheartened. This experience stood in stark contrast to the warmth and hospitality I have always encountered at other shopping establishments, like those in Valencia. It pains me to say that this was not an isolated incident but rather a pattern of poor service that I have sadly experienced in Alicante. The feeling of being unwelcome lingers, overshadowing what could have been a delightful shopping outing.
D Daniela
166 days ago

Turning Disappointment into Delight: A Testament to Outstanding Service Recovery

Reflecting on my recent encounter with maje.com, I initially found myself in a disheartening situation where an empty box arrived instead of my eagerly awaited order. This mishap could have marred my perception of the brand forever. However, what transpired next was nothing short of remarkable. In the face of this unfortunate circumstance, I reached out to their customer service multiple times, expressing my concerns and seeking assistance. While my initial attempts seemed to fall on deaf ears, persistence eventually paid off. I was pleasantly surprised by the genuine care and empathy displayed by one of their representatives during my fourth contact attempt. Not only did they rectify the situation promptly, but they went above and beyond to ensure my satisfaction. The transformation in their approach from indifference to exemplary service recovery was truly commendable. Despite the initial setbacks, the unwavering dedication of the individual I interacted with restored my faith in the brand. Their proactive efforts in addressing the issue and their unwavering commitment to resolving it swiftly demonstrated a level of professionalism rarely seen in today's business landscape. This experience serves as a poignant reminder that challenges can be turned into opportunities to showcase exceptional customer service. I am now a loyal advocate of maje.com, not only for their stylish offerings but also for their outstanding post-purchase support. To anyone who may have hesitations due to isolated negative reviews, I urge you to give maje.com a chance – for they have transformed a moment of disappointment into a lasting impression of delight.

Introduction

Maje.com is an online fashion retailer that offers a wide range of stylish clothing and accessories for women. With a focus on contemporary designs and high-quality craftsmanship, Maje has become a popular choice for fashion-forward individuals looking to elevate their wardrobe. In this comprehensive review, we will evaluate various aspects of Maje.com to help you make an informed decision.

Pros and Cons

  • Pros:
  1. Extensive collection of trendy and fashionable clothing
  2. High-quality products with attention to detail
  3. Intuitive website design for easy navigation
  4. Flexible return and exchange policy
  5. Various payment options for convenience
  • Cons:
    1. Relatively higher price range
    2. Limited size options for certain products
    3. Shipping costs can be expensive

    User Experience

    One of the standout features of Maje.com is its user-friendly interface, which ensures a seamless shopping experience. The website is well-organized, allowing users to browse through different categories effortlessly. Detailed product descriptions, size guides, and multiple product images help customers make informed choices. Additionally, the responsive design ensures a smooth experience across various devices.

    Pricing and Value for Money

    While Maje.com offers high-quality and stylish clothing, it is important to note that the prices are relatively higher compared to some other brands. The premium pricing is justified by the attention to detail, craftsmanship, and unique designs. Customers who value quality and exclusivity, and are willing to invest in their wardrobe, will find Maje products well worth the price.

    Customer Service

    Maje.com takes pride in providing excellent customer service. Their responsive and knowledgeable support team is available to assist customers with inquiries, product recommendations, and order assistance. They can be reached through various channels, including email and phone, ensuring prompt and reliable assistance to address any concerns or issues.

    Product Quality and Selection

    Maje.com curates a wide selection of high-quality clothing and accessories that cater to different styles and occasions. Their products showcase meticulous attention to detail and use premium materials. From elegant dresses to trendy outerwear and chic accessories, Maje offers something for everyone, ensuring customers can easily find pieces that align with their personal style.

    Website Usability

    The Maje.com website is designed for optimal usability, making shopping a breeze. With intuitive navigation menus, search filters, and sorting options, customers can quickly find what they are looking for. The website also provides a seamless shopping cart and secure checkout process, ensuring a hassle-free purchasing experience.

    Returns and Exchanges

    Maje.com offers a flexible return and exchange policy, allowing customers to return or exchange eligible items within a specified period. The process is straightforward, and the brand provides clear instructions and guidelines. It's important to note that items must be in their original condition with tags attached for a successful return or exchange.

    Promotions and Discounts

    Maje occasionally offers promotions and discounts on their website, providing customers with the opportunity to purchase their favorite items at a more affordable price. It is recommended to sign up for their newsletter or follow their social media channels to stay informed about the latest promotions and discounts.

    Reputation

    Maje has established a reputable presence in the fashion industry through its commitment to delivering high-quality products and staying up-to-date with the latest trends. The brand has garnered a loyal customer base and is known for its attention to detail, unique designs, and exceptional craftsmanship.

    Payment Options

    Maje.com offers a variety of secure payment options to ensure customer convenience. These options include major credit cards, debit cards, and PayPal. The website utilizes industry-standard security protocols to protect customer payment information, instilling confidence in customers during the checkout process.

    Loyalty Programs

    Maje currently does not offer a specific loyalty program. However, frequent shoppers can benefit from subscribing to their newsletter or following their social media channels to stay updated on exclusive offers, new arrivals, and special promotions.

    Customer Reviews

    Customer reviews play an essential role in assessing the overall satisfaction level of an online retailer. Maje.com features customer reviews for many of its products, providing valuable insights into the fit, quality, and style. These reviews serve as a helpful resource for potential buyers, ensuring transparency and helping them make informed decisions.

    Community Involvement

    Maje believes in giving back to the community and aligning with charitable causes. Although specific details of their involvement are not prominently visible on their website, they actively participate in social initiatives from time to time, showcasing their commitment to making a positive impact.

    Shipping and Costs

    Maje.com provides shipping services to various locations worldwide. The shipping costs and delivery times may vary depending on the destination and chosen shipping method. It is worth noting that while standard shipping is available, expedited options are also offered for customers who require faster delivery. Customers can find detailed shipping information on the Maje website during the checkout process.

    Overall, Maje.com offers a premium online shopping experience for individuals seeking stylish and high-quality clothing. With their dedicated customer service, extensive product range, and commitment to excellence, Maje has positioned itself as a trusted brand in the fashion industry.