Introduction
MakeMyTrip is an Indian online travel company founded in 2000. It offers various travel services such as flight tickets, hotel reservations, holiday packages, cab and bus rental, and more.
Pros and Cons
Pros:
- Wide range of travel services
- Easy to use website and mobile app
- Multiple payment options
- 24/7 customer support
Cons:
- Occasional technical glitches on the website or app
- Some customers have reported issues with canceled bookings
- Comparatively high service charges may apply
User Experience
MakeMyTrip offers a user-friendly interface that enables easy navigation across its different travel services. The website and mobile app have an intuitive design that allows users to search and book flights, hotels, and travel packages with ease.
Pricing and Value for Money
MakeMyTrip is known for offering competitive pricing and value for money to its customers. It provides various attractive discounts and promotional offers throughout the year, adding to its affordability.
Alternatives
There are several alternatives to MakeMyTrip in the Indian market, such as Cleartrip, Yatra, and Goibibo. However, MakeMyTrip's wider range of services and competitive pricing sets it apart from the rest.
Customer Service
MakeMyTrip provides round-the-clock customer support through multiple channels such as phone, email, and chat. The company has a dedicated team of professionals who are prompt and helpful in resolving customer queries and issues.
Product Quality and Selection
MakeMyTrip offers a wide range of travel services from different brands, ensuring quality and choice for its customers. It partners with several leading airlines, hotels, and other travel service providers to offer a range of options to its customers.
Website Usability
MakeMyTrip's website and mobile app have an intuitive design that enables easy navigation and booking. However, occasional technical glitches may arise, which can be frustrating for users.
Returns and Exchanges
MakeMyTrip's returns and exchange policies vary based on the type of travel service booked. Typically, cancellation fees and charges may apply, depending on the terms and conditions of the service provider.
Promotions and Discounts
MakeMyTrip offers various promotional discounts throughout the year, making it an attractive choice for budget travelers. It also has tie-ups with several banks and payment gateways to provide additional discounts and cashback offers.
Reputation
MakeMyTrip is a well-known and respected travel company in India, with a significant market share in the online travel space. It has received several awards and recognition for its services and has a loyal customer base.
Payment Options
MakeMyTrip offers multiple payment options to its customers such as credit card, debit card, net-banking, and digital wallets, providing convenience and flexibility.
Loyalty Programs
MakeMyTrip has a loyalty program called "My Rewards," which allows customers to earn points on bookings that can be redeemed for discounts and free services in the future.
Customer Reviews
MakeMyTrip has a robust customer review system on its website, where customers can rate their travel experiences and provide feedback. This enables other customers to make informed decisions based on real experiences.
Community Involvement
MakeMyTrip has been involved in several corporate social responsibility initiatives such as donating to flood victims, providing education to underprivileged children, and more.
Shipping and Costs
MakeMyTrip's travel services do not involve any shipping costs as they are digital. However, service charges and fees may apply, depending on the type of service booked.
