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1% users rated Average
3% users rated Very Good
7% users rated Excellent
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Review article published on: 14 Jan 2019

Last updated by on 27 Jan 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Sep 2022 2.2 5 1 1.4 3.8 4.8
Oct 2022 2.2 5 5 1 4.2 4.3
Nov 2022 1.1 5 3.2 5 2.8 2.4
Dec 2022 5 1 5 2.2 5 5
Jan 2023 1.2 5 1 5 3.4 1.7
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Detailed Makemytrip Review by

What is MakeMyTrip?

MakeMyTrip is a website that offers various travel services, from booking airline tickets to reserving hotel rooms. The company was founded in 2000 by Deep Kalra and is headquartered in Gurugram, Haryana. The site has various features, including an easy-to-use search engine and user reviews. MakeMyTrip is one of the most popular online travel websites, with over 150 million visits yearly. Whether you’re looking for last-minute plane tickets or want to plan trips, MakeMyTrip has everything you need to find the perfect travel experience.

MakeMyTrip Standout Features

MakeMyTrip is one of the most popular online travel agencies in the world. The website offers various features, including an easy search system and user-friendly navigation.
  1. The site's standout features include its easy-to-use search engine and user-friendly navigation. Visitors can easily find what they're looking for using the site's intuitive search bar, which includes keyword and phrase searches. The site also provides helpful browsing tips to make searching for specific travel destinations easier.
  2. MakeMyTrip's user-friendly navigation makes it easy for visitors to find the information they need quickly. Each website section is categorized, making exploring all of the site's available travel options easy. In addition, each category has its subcategories, so visitors can easily find everything from budget travel to luxury trips.
  3. Overall, Makemytrip's extensive selection of travel options, user-friendly navigation, and easy search system makes it one of the world's most popular online travel agencies.

MakeMyTrip Pros and Cons

                      PROS                         CONS
The website allows users to book flights, hotels, and other travel-related services Makemytrip includes its lack of support for specific languages (e.g., Spanish), the need for a credit card to make reservations
The website has a variety of features, such as filters for finding specific types of travel (such as flights only or hotels only), the ability to compare prices between different vendors, and user feedback ratings to help ensure quality service Some users have a complaint about the potential for scams or fraudulent activity
Some users have found that the website is easy to use and has a user-friendly design Some users have complained about how difficult it is to find information on the website regarding refunds or cancellations

Why Should you Use MakeMyTrip?

  1. MakeMyTrip is one of the best online travel agencies to help you plan your dream vacation. The website offers many options, including flights, hotels, car rentals, and more. You can choose from various travel destinations and book your tickets, accommodations, and other services in one place.
  2. Makemytrip also has an impressive customer service team available 24/7 to help you with any questions or issues you may have during your travels. The website is easy to use and navigate, making it a breeze to find the information you need and book your trip.
  3. MakeMyTrip offers an easy-to-use travel booking platform with top-notch customer service support. If you're looking for a comprehensive travel planning tool, look no further than MakeMyTrip!

MakeMyTrip Website Performance

MakeMyTrip is a comprehensive travel website that provides users with all the information they need to plan their next trip. The website is easy to navigate, and the search engine results are reliable. Overall, we found MakeMyTrip to be an accurate and reliable source of travel information. The layout is user-friendly, and the site’s search engine results are accurate. We were pleased with the variety of travel options and destinations featured on the website and the ease with which users can compare prices and amenities between different destinations. We did have a few complaints about MakeMyTrip, however. First, we found it challenging to find information about specific destinations or attractions. Second, we weren’t impressed with the quality of some of the photos featured on the website. Overall, we were happy with MakeMyTrip’s performance as a travel resource.

 MakeMyTrip Ease of Use

The website is user-friendly, with clear menus and easy-to-read text. The information on the website is reliable and up-to-date and has a wealth of resources, including an extensive travel guide and forum. MakeMyTrip offers various travel options, from budget trips to luxury vacations. The website has information on all types of trips, from short city breaks to long vacations abroad. The site is well organized and easy to navigate, with straightforward category navigation and concise descriptions of each trip option. The site has an extensive selection of hotels and flights, as well as a wide variety of food options and activities available in different destinations. Overall, MakeMyTrip is an excellent resource for finding affordable travel packages and information on all types of trips. The website is easy to use, comprehensive, reliable, and user-friendly - making it an ideal choice for anyone looking for quality travel options at a fraction of the cost

MakeMyTrip Reliability

MakeMyTrip is a one-stop destination for all your travel needs. They have an extensive range of products and services to choose from, and they always seem to be updated with the latest trends in the industry. Plus, their customer service is impeccable – you can always count on them to help you find what you're looking for. One thing that we appreciate about MakeMyTrip is its dedication to providing reliable information. Their site is constantly updated with the latest news and information about destinations worldwide, so you can be sure that whatever you choose to book through them will be of excellent quality and value. Overall, we highly recommend MakeMyTrip as a reliable source for all your travel needs!

MakeMyTrip Pricing

The site's pricing system is simple but effective. Users can browse through different categories (such as airfare, hotels, and rental cars) and select the dates they want to travel. Makemytrip then provides a list of the best deals for each category on selected airlines, hotels, and rental car companies. Makemytrip is one of the most user-friendly travel sites we've tested. The site's layout is easy to understand, and all the necessary information is conveniently located in one place. The only downside is that some of the features are not available in all languages yet. Makemytrip is an excellent resource for finding cheap flights, hotel rooms, and car rentals. Its straightforward pricing system makes it easy to find the best deals on supplies you'll need while traveling (such as airfare tickets or rental cars), and its wide range of international availability ensures that you'll be able to find what you're looking for no matter where you are in the world.

MakeMyTrip's Excellent Customer Support

Makemytrip is a great website for finding flights and hotels. The customer service is excellent, and the team is always available to help. We never had to wait more than a few minutes for someone to help us with our queries, and the support team is always happy to help. We would highly recommend Makemytrip to anyone looking for travel advice.

MakeMyTrip Cancellation Policy

When booking travel, many people turn to websites like MakeMyTrip. The site boasts a large user base and is often one of the first stops when looking for flights, hotels, and more deals. However, there are some things you should know about the cancellation policy at MakeMyTrip before booking anything.
  1. First and foremost, Makemytrip offers a 100% refund policy on all bookings within 72 hours of your original purchase. This means that even if you change your mind about your trip after making the reservation, you can get your money back without any problem. This policy is beneficial if something comes up and you must cancel your trip early.
  2. However, some things will not qualify for a refund at MakeMyTrip. Most notably, cancellations due to weather conditions or acts of terrorism will not be covered by the site’s refund policy. In addition, refunds are not offered for any changes made after you have made a reservation with MakeMyTrip – including adding guests or changing dates or locations altogether.
  3. Makemytrip’s cancellation policy is very generous and helpful if something is outside your control. Just be aware that certain events or situations will not qualify for a refund, so read the fine print before making any reservations!

MakeMyTrip Alternatives

Makemytrip is one of the leading online travel agencies in the world. The website offers a vast range of services, from booking air tickets and hotels to researching destinations and making bookings. However, many other travel websites offer similar features and services. This makes it harder to decide which website to use for each booking. To make things easier, we have compiled five alternative websites offering similar services to Makemytrip.
  1.  Tripadvisor is a popular website that allows users to write reviews of different destinations. This can be helpful when deciding where to go on holiday.
  2.  Expedia is another well-known online travel agency that offers a wide range of services, including air tickets and hotel reservations.
  3.  Hotelscombined is a website that allows users to search for hotels by destination or type of accommodation (e.g., hostels, apartments, villas).
  4.  CheapOair is an online travel agency with budget-friendly prices for air tickets and hotels.
  5.  Lastminute is an online travel agency specializing in last-minute trips (e.g., flights and hotel rooms).

Recent News

MakeMyTrip stock gains as Morgan Stanley upgrades on resilient margins

MakeMyTrip, a travel company with operations in eight countries, reported strong financial results for the quarter that ended September 30th. The company’s revenues increased 20% year-over-year to $1.48 billion, and its profits were up 31% to $129 million. Morgan Stanley upgraded the stock on Thursday, assigning a “buy” rating and a $143 price target. The company’s resilient margins and continued emphasis on omnichannel growth led it to upgrade its outlook for the Indian online travel market. Morgan Stanley also cited MakeMyTrip’s expansion into Mexico and Indonesia as critical catalysts for future growth.

MakeMyTrip publishes Q4 solid results

MakeMyTrip reported strong fourth-quarter results on Wednesday, as its resilient margins helped offset a slowdown in volumes. The company said gross bookings grew 25% year over year to Rs 5,136 crore, and net income was up 47% at Rs 1,098 crore. The company's driverless services segment saw robust growth, with gross bookings up 88% to Rs 502 crore from the same quarter last year. MakeMyTrip attributed much of this success to the launch of its new app for booking cabs in Delhi. Morgan Stanley upgraded the stock on Wednesday morning, affirming its "buy" rating and noting that MakeMyTrip's margins are more resilient than those of larger rivals Ola and Uber.

Strong fundamentals support the stock

MakeMyTrip is one of the leading online travel agencies in India. The company has strong fundamentals with resilient margins and robust growth prospects. Morgan Stanley upgraded MakeMyTrip to "overweight" from "neutral," citing its solid fundamentals and attractive valuation. The firm believes that MakeMyTrip's expanding customer base, regional diversification, and favorable competitive environment will support continued margin expansion over the next few years. MakeMyTrip's revenue and profit are expected to grow materially over the next two years. This is supported by the increasing number of tourists visiting India and increased spending by domestic travelers. Morgan Stanley also sees potential for growth in other geographies, such as China, where MakeMyTrip has begun operations recently. Overall, MakeMyTrip offers a compelling value proposition with solid fundamentals supporting recent stock price gains. MakeMyTrip, a global online travel company, has seen its stock prices jump as Morgan Stanley upgraded the company on its resilient margins. The stock market seems optimistic about MakeMyTrip's prospects, and the upgrade from Morgan Stanley will likely only support this sentiment. The online travel industry is multiplying, and there is plenty of room for companies like MakeMyTrip to grow their businesses even further.

My Final Verdict

Makemytrip is an excellent website for booking flights, hotels, and other travel-related items. They have an excellent search engine that makes finding what you're looking for easy. The prices are reasonable, and the customer service is excellent. Overall, we would recommend Makemytrip to anyone looking to book travel.                                      

Recommended by 524+ verified customers on Trustpilot

'Terrible'
Based on 524 reviews

Makemytrip Recent User Reviews

User Rating

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Reviewer Name: A S

Review Submission Date: 2022-12-23

Review Title: Completely fraud . Beaware
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Review Description: Completely fraud . Do not ever think about using this company. I have never been embarrassed and disappointed. Everyone from agent to the manager is part of the scam. The website itself is as useless as people there. It’s a big scam these people running.

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Reviewer Name: Prashant

Review Submission Date: 2022-12-23

Review Title: worst ever service...
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Review Description: worst ever service...Customer service is pathetic.You dont even have an option to talk to customer care executive ...

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Reviewer Name: Harshavardhan V

Review Submission Date: 2022-12-21

Review Title: The app does not allow for…
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Review Description: The app does not allow for cancellations. The customer service lady sanjana said it was a technical glitch. The floor supervisor mentioned refunds not possible. The entire amount has been usurped by mmt.

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Reviewer Name: Vakram Gupta

Review Submission Date: 2022-12-17

Review Title: Make my trip customer care number…
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Review Description: Make my trip customer care number 89695-28-202 provides Helpline Number to register complaints about the problems. Customer can call on Dream11 Helpline 89695-28-202 at Work

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Reviewer Name: lega ci

Review Submission Date: 2022-12-12

Review Title: SCAM and fraud base company
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Review Description: SCAM and fraud base company. It will book the flights for you on a cheaper price but as soon as you make the payment, they cancel the trip and take your money. no refund, and no customer service. Safe your time and money.

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Reviewer Name: Nikhil Futane

Review Submission Date: 2022-12-10

Review Title: Very much pathetic experience at…
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Review Description: Very much pathetic experience at uttarakhand!! No support once you complete amount!! Never pickup call!! Do not use this MMT... MMT Agents never pickup call. Believe me.. don't search MMT in future. Agents give wrong advice. They are fraud and cheater....this company is fraud

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Reviewer Name: customer

Review Submission Date: 2022-12-04

Review Title: Fraud Company used them for few years…
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Review Description: Fraud Company used them for few years and stopped using it anymore My Son AC flight was cancelled and till date they have not provided the Voucher

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Reviewer Name: Alefiya Singaporewala

Review Submission Date: 2022-11-28

Review Title: We are on a honeymoon trip to Bali
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Review Description: We are on a honeymoon trip to Bali, first 3 days was going good but on third day when we shift to other hotel they didn't had our booking as make my trip didn't pay them so they didn't had our booking they told us to wait and after 6 hours they told us to pay by ourselves and they will refund after 6 days. This issue almost waste our whole day and we didn't had any place to take rest.

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Reviewer Name: sahana deepak

Review Submission Date: 2022-11-09

Review Title: One of the worst website we had booked…
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Review Description: One of the worst website we had booked for Vietnam no proper package was given hotel were very cheap graded they took so much money from us but nothing was good we faced hell lot of problems from make my trip we regret booking here worst people they are they are frauds

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Reviewer Name: Vikas Puri

Review Submission Date: 2022-11-09

Review Title: One of the worst and unprofessional…
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Review Description: One of the worst and unprofessional customer service with make my trip . First of all it takes ages to reach them, and when you contact they keep you on hold for half an hour and then say we will call you back. After chasing them for almost 4 days, at last they said sorry we cannot do any thing. One of worst experience. Never recommend to use make my trip. Be careful friends...