Introduction

MakeMyTrip is an Indian online travel company founded in 2000. It offers various travel services such as flight tickets, hotel reservations, holiday packages, cab and bus rental, and more.

Pros and Cons

Pros:
  • Wide range of travel services
  • Easy to use website and mobile app
  • Multiple payment options
  • 24/7 customer support
Cons:
  • Occasional technical glitches on the website or app
  • Some customers have reported issues with canceled bookings
  • Comparatively high service charges may apply

User Experience

MakeMyTrip offers a user-friendly interface that enables easy navigation across its different travel services. The website and mobile app have an intuitive design that allows users to search and book flights, hotels, and travel packages with ease.

Pricing and Value for Money

MakeMyTrip is known for offering competitive pricing and value for money to its customers. It provides various attractive discounts and promotional offers throughout the year, adding to its affordability.

Alternatives

There are several alternatives to MakeMyTrip in the Indian market, such as Cleartrip, Yatra, and Goibibo. However, MakeMyTrip's wider range of services and competitive pricing sets it apart from the rest.

Customer Service

MakeMyTrip provides round-the-clock customer support through multiple channels such as phone, email, and chat. The company has a dedicated team of professionals who are prompt and helpful in resolving customer queries and issues.

Product Quality and Selection

MakeMyTrip offers a wide range of travel services from different brands, ensuring quality and choice for its customers. It partners with several leading airlines, hotels, and other travel service providers to offer a range of options to its customers.

Website Usability

MakeMyTrip's website and mobile app have an intuitive design that enables easy navigation and booking. However, occasional technical glitches may arise, which can be frustrating for users.

Returns and Exchanges

MakeMyTrip's returns and exchange policies vary based on the type of travel service booked. Typically, cancellation fees and charges may apply, depending on the terms and conditions of the service provider.

Promotions and Discounts

MakeMyTrip offers various promotional discounts throughout the year, making it an attractive choice for budget travelers. It also has tie-ups with several banks and payment gateways to provide additional discounts and cashback offers.

Reputation

MakeMyTrip is a well-known and respected travel company in India, with a significant market share in the online travel space. It has received several awards and recognition for its services and has a loyal customer base.

Payment Options

MakeMyTrip offers multiple payment options to its customers such as credit card, debit card, net-banking, and digital wallets, providing convenience and flexibility.

Loyalty Programs

MakeMyTrip has a loyalty program called "My Rewards," which allows customers to earn points on bookings that can be redeemed for discounts and free services in the future.

Customer Reviews

MakeMyTrip has a robust customer review system on its website, where customers can rate their travel experiences and provide feedback. This enables other customers to make informed decisions based on real experiences.

Community Involvement

MakeMyTrip has been involved in several corporate social responsibility initiatives such as donating to flood victims, providing education to underprivileged children, and more.

Shipping and Costs

MakeMyTrip's travel services do not involve any shipping costs as they are digital. However, service charges and fees may apply, depending on the type of service booked.

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Hi, I'm Jini Reddy, an award-winning author and journalist from London. I'm best known for my two non-fiction books, Wanderland and Wild Times, both of which have received critical acclaim. Wanderland,...

Makemytrip Recent User Reviews

User Rating

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Reviewer Name: A S

Review Submission Date: 2022-12-23

Review Title: Completely fraud . Beaware
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Review Description: Completely fraud . Do not ever think about using this company. I have never been embarrassed and disappointed. Everyone from agent to the manager is part of the scam. The website itself is as useless as people there. It’s a big scam these people running.

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Reviewer Name: Prashant

Review Submission Date: 2022-12-23

Review Title: worst ever service...
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Review Description: worst ever service...Customer service is pathetic.You dont even have an option to talk to customer care executive ...

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Reviewer Name: Harshavardhan V

Review Submission Date: 2022-12-21

Review Title: The app does not allow for…
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Review Description: The app does not allow for cancellations. The customer service lady sanjana said it was a technical glitch. The floor supervisor mentioned refunds not possible. The entire amount has been usurped by mmt.

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Reviewer Name: Vakram Gupta

Review Submission Date: 2022-12-17

Review Title: Make my trip customer care number…
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Review Description: Make my trip customer care number 89695-28-202 provides Helpline Number to register complaints about the problems. Customer can call on Dream11 Helpline 89695-28-202 at Work

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Reviewer Name: lega ci

Review Submission Date: 2022-12-12

Review Title: SCAM and fraud base company
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Review Description: SCAM and fraud base company. It will book the flights for you on a cheaper price but as soon as you make the payment, they cancel the trip and take your money. no refund, and no customer service. Safe your time and money.

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Reviewer Name: Nikhil Futane

Review Submission Date: 2022-12-10

Review Title: Very much pathetic experience at…
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Review Description: Very much pathetic experience at uttarakhand!! No support once you complete amount!! Never pickup call!! Do not use this MMT... MMT Agents never pickup call. Believe me.. don't search MMT in future. Agents give wrong advice. They are fraud and cheater....this company is fraud

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Reviewer Name: customer

Review Submission Date: 2022-12-04

Review Title: Fraud Company used them for few years…
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Review Description: Fraud Company used them for few years and stopped using it anymore My Son AC flight was cancelled and till date they have not provided the Voucher

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Reviewer Name: Alefiya Singaporewala

Review Submission Date: 2022-11-28

Review Title: We are on a honeymoon trip to Bali
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Review Description: We are on a honeymoon trip to Bali, first 3 days was going good but on third day when we shift to other hotel they didn't had our booking as make my trip didn't pay them so they didn't had our booking they told us to wait and after 6 hours they told us to pay by ourselves and they will refund after 6 days. This issue almost waste our whole day and we didn't had any place to take rest.

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Reviewer Name: sahana deepak

Review Submission Date: 2022-11-09

Review Title: One of the worst website we had booked…
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Review Description: One of the worst website we had booked for Vietnam no proper package was given hotel were very cheap graded they took so much money from us but nothing was good we faced hell lot of problems from make my trip we regret booking here worst people they are they are frauds

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Reviewer Name: Vikas Puri

Review Submission Date: 2022-11-09

Review Title: One of the worst and unprofessional…
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Review Description: One of the worst and unprofessional customer service with make my trip . First of all it takes ages to reach them, and when you contact they keep you on hold for half an hour and then say we will call you back. After chasing them for almost 4 days, at last they said sorry we cannot do any thing. One of worst experience. Never recommend to use make my trip. Be careful friends...