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Malaysia Airlines is known for its exceptional service, luxurious aircraft, and exceptional destinations worldwide. The airline aims to provide customers with a seamless travel experience from the booking process to the flight itself. The Malaysia Airlines website is an excellent resource for booking flights, accommodations, and various travel-related services.
Pros and Cons:
Pros:
- User-friendly interface
- Comprehensive travel services offered
- Excellent local and international destinations
- Competitive pricing
- Multiple payment options available
Cons:
- No online chat or customer service hotline
- App functionality needs improvement
User Experience:
Malaysia Airlines' website is well-designed, with a clean and modern layout that is easy to navigate. Customers can book flights, accommodations, car rentals, and even travel insurance with just a few clicks. However, the booking process can be lengthy and may require several page reloads.
Pricing and Value for Money:
Malaysia Airlines' pricing is competitive, with several packages available for various travel needs. The airline also offers promotions and discounts through its newsletter, social media pages, and mobile app. However, customers should keep in mind that the final price may differ slightly from what is advertised due to taxes and fees.
Alternatives:
Customers looking for alternative airlines can consider AirAsia, Singapore Airlines, and Cathay Pacific. These airlines offer similar pricing and services as Malaysia Airlines and operate in similar regions.
Customer Service:
Malaysia Airlines provides customer support through its email and social media accounts. However, the airline does not have an online chat or customer service hotline, which can be inconvenient for customers requiring immediate assistance.
Product Quality and Selection:
Malaysia Airlines offers a wide range of travel services, including flights, accommodations, car rentals, and travel insurance. Flights are operated on modern aircraft and come with a range of amenities, including in-flight entertainment and meal services.
Website Usability:
The Malaysia Airlines website is user-friendly, with a well-organized menu bar and search bar. However, some pages can be slow to load, and the booking process can be lengthy.
Returns and Exchanges:
Malaysia Airlines' return and exchange policy varies by booking type and fare class. Customers are advised to read the terms and conditions carefully before booking.
Promotions and Discounts:
Malaysia Airlines offers promotions and discounts through its newsletter, social media pages, and mobile app. Customers can save money on flights, accommodations, and other travel-related services.
Reputation:
Malaysia Airlines has had some negative publicity in recent years due to several accidents and unfortunate incidents. However, the airline has taken steps to improve safety and rebuild its reputation.
Payment Options:
Malaysia Airlines accepts several payment methods, including credit cards, debit cards, and online banking.
Loyalty Programs:
Malaysia Airlines' loyalty program, Enrich, allows customers to earn points that can be redeemed for flights, upgrades, and other rewards. Members also receive special privileges, such as priority boarding and lounge access.
Customer Reviews:
Customer reviews for Malaysia Airlines are mixed, with some praising the airline's service and others criticizing aspects such as customer support and website functionality.
Community Involvement:
Malaysia Airlines is involved in various community projects and initiatives, including supporting education and environmental programs and providing aid during natural disasters.
Shipping and Costs:
As an airline, Malaysia Airlines does not provide shipping services. However, customers can book cargo services for their goods through the airline's website or customer service team. Costs for these services vary depending on the cargo type and destination.
In conclusion, Malaysia Airlines' website offers customers a comprehensive selection of travel-related services at competitive prices. The user-friendly interface and modern design make it easy for customers to navigate, and multiple payment options are available. However, the airline's lack of online chat and customer service hotline may be a disadvantage for some customers. Overall, Malaysia Airlines is a reputable airline, and its website is an essential resource for travel planning.
Review Description: Unpleasant surprise when we had to cancel our 6 economy tickets from BKK to KUL - Penalty for cancellation (although flight is only in 8 months) is higher then the actual price for the tickets. This is confidence trick I have not seen before. Despiteless of the quality of the actual flight I cannot give more than 1 star only for such bad experience.
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Reviewer Name: Customer
Review Submission Date: 2022-12-16
Review Title: Diabolical
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Review Description: Diabolical. You can never speak to speak to anyone on the phone - you hang on for ages, they then always hang up. Flight delayed and no info on whether I could get my next one. Disgraceful service all round. Trying to checkin online states “waitlisted” - I think even easyJet would offer better service. Go with Qatar, Qantas or Cathay- avoid Malaysian airlines!
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Reviewer Name: Josh Samuel
Review Submission Date: 2022-11-24
Review Title: Please help!!!
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Review Description: Please help!!!My bag was left in Malaysia and got delivered today with items missing. Was told by the insurance to contact the airline first for a report but can’t get hold of anyone or find a direct number in the Uk
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Reviewer Name: Jimmy
Review Submission Date: 2022-11-22
Review Title: It's difficult to login
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Review Description: It's difficult to login on the site and app.I'm pretty sure the password is ok but an error message is displayed.Tried to book through Skyscanner but the return flight was changed.Such a shame as they have the looks of a major airline.
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Reviewer Name: Holistic Being
Review Submission Date: 2022-11-11
Review Title: Extremely bad customer service
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Review Description: Horrible customer service, Threatening and rude behaviour from customer service person over the phone,This airline shows no care towards its customers.
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Reviewer Name: Mazlo
Review Submission Date: 2022-11-07
Review Title: NEVER EVER BUY FROM THESE PEOPLE!
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Review Description: NEVER EVER BUY FROM THESE PEOPLE!! I would give 5 negative stars if I could. I can't believe the unacceptable way of doing business. (If you can call it that, feels more like a scam....)I paid a premium price for a short stopover of less than 3.5hrs. They email me to notify of a change in schedule to a 12.5hr stop over. No shorter options for the next month. When asked for a refund, they flatly refused and would only offer coupons. If you feel like being cheated of your money, then buy from them!
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Reviewer Name: Fatimah Ali
Review Submission Date: 2022-10-30
Review Title: Exceptional hospitality.
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Review Description: Exceptional hospitality.From the ground staff, to air stewards to service onboard. Can't fault it . Very friendly crew and food was lovely onboardThank you
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Reviewer Name: Amar
Review Submission Date: 2022-10-22
Review Title: They don't care if you're Vegetarian
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Review Description: At no point during the booking or checkin process did they ask about meal options. When we requested it, they said it's too late. They only had meat options and expected us to starve for the 16 hours. The only other food we could get at this point (during the connecting flight) was dunkin donuts!They didn't even note the seat number or try to do anything to help the situation. Absolutely attrocious service and process.
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Reviewer Name: grayson hellyer
Review Submission Date: 2022-09-20
Review Title: Avoid Malaysian Airlines!
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Review Description: The worst customer service I've had from an airline i actually got better service from third party booking agents, Malaysian airlines has effectively stolen my money, They cancelled my flights they then did not rebook the flight when I requested they then refused a refund. All of this on top of being hung up on by their contact centre staff being given no references to any of the conversations I had with them. 0.0 star
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Reviewer Name: Jake Miller
Review Submission Date: 2022-08-01
Review Title: Terrible airline
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Review Description: Terrible airline. They cancelled two flights and gave no support. They made it extremely hard to get a confirmation letter to claim travel insurance and left people stuck in an airport with no advice on how to travel to their destination. Make sure you get a good insurance policy if you choose to fly with them