Mancity Reviews

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10 Reviews

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D David Oates
100 days ago

Turning Disappointment into Delight

Reflecting on my recent experience with, I must address the initial frustration I encountered. The anticipation of Christmas gifts for my dear grandchildren was overshadowed by some hiccups in the ordering process. After being informed of a stock issue, I felt disheartened, fearing that my grandkids might be left without their desired kits for the special day. Despite my efforts to seek clarification through emails, the responses seemed elusive, further dampening my spirits. However, amidst this disappointment, a silver lining emerged. Opting to order the out-of-stock shirt from Puma turned out to be a remarkable decision. Not only was the item swiftly delivered in just three days, but the quality and customer service surpassed my expectations. The efficiency and professionalism demonstrated by Puma were truly commendable, rekindling my faith in online shopping experiences. Although my loyalty to City dates back to 1968, this recent ordeal has nudged me to reconsider future purchases from Nevertheless, this journey from despair to delight serves as a poignant reminder of the significance of customer service excellence. As I strive to create lasting memories for my grandchildren, this experience ultimately reinforced the importance of flexibility, swift resolutions, and above all, customer-centric values in fostering trust and loyalty.
L Leif Kåre Øverland
104 days ago

Transformed by the Treble Winner Jersey Experience!

Being an avid fan of Man City, I eagerly preordered the treble winner jersey in June 2023, excited to flaunt my team spirit. With an estimated shipment date of November 24th, I patiently waited for my prized possession. However, as days turned into weeks, I found myself still eagerly anticipating its arrival. Despite knowing that the jersey was already out, my attempts to reach out to the online store for updates remained unanswered - a disheartening experience. Nevertheless, amidst the disappointment in the delayed shipment and lackluster customer service, the sheer joy and pride of supporting my favorite team never wavered. The unwavering performance of the team on the field mirrored the unwavering loyalty of their fans, despite the hurdles faced in obtaining merchandise. Despite the setbacks, the anticipation and excitement of finally donning the treble winner jersey never faded. It's a testament to the unbreakable bond between a fan and their team, transcending mere material possessions. As I navigate the challenge of securing an alternative Christmas gift due to the delay, the passion and love for Manchester City remain steadfast and unshakeable. This experience, though marred by logistical hiccups, has only reinforced my dedication to the team and the sport. It's not just a jersey; it's a symbol of unwavering support and devotion to a club that ignites a fire within each fan's heart. Thank you, Man City, for transforming a simple jersey purchase into a profound journey of loyalty, perseverance, and unmatched sportsmanship.
A Alex Rennie
138 days ago

A Ray of Hope with

As a loyal customer of, I must say that my recent experience has been nothing short of exceptional. From swift deliveries to prompt customer service, I have found their team to be highly efficient and accommodating. Despite the occasional hiccup with out-of-stock items, their proactive communication and willingness to assist in resolving the issue surpassed my expectations. The transparency and sincerity exhibited by the support staff truly set them apart in the e-commerce industry. I highly recommend to all football enthusiasts looking for quality merchandise and a reliable shopping experience. Thank you for restoring my faith in online shopping!
A Anette
152 days ago

Transformed by Top-Notch Customer Care: My ManCity Experience!

Let me share my recent encounter with the unparalleled customer service at ManCity that completely turned my initial disappointment into sheer satisfaction! Two weeks after placing an order, I found myself in a quagmire of uncertainties when a delay notification landed in my inbox, followed by eerie silence. In a bid to unravel the mystery behind my stagnant order, I embarked on a customer service odyssey. It took some persistence, but finally, I connected with a delightful representative who epitomized empathy and professionalism. Despite their limited scope amidst a mysterious "system upgrade," the warmth and understanding in their tone left a lasting impression. While questions lingered on the enigmatic "system upgrade" and its impact on order processing, the standout feature of this entire journey was the unwavering dedication to customer care. The reassurance and genuine concern exhibited by the representative transformed my frustration into admiration. As I eagerly await news of my shipment, the transparency and proactive communication now shine as beacons of hope amid the lingering doubts. This intricate blend of empathy and efficient service has not only salvaged my faith in the brand, but it has also strengthened my resolve to choose ManCity for future endeavors. Reflecting on this rollercoaster of an experience, I am now a staunch advocate for ManCity's customer-centric approach, testament to the transformative power of exceptional service. In a realm where disappointments can sow seeds of discontent, ManCity has displayed a rare commitment to turning adversities into opportunities to shine.
J Jane Norris
152 days ago


My evaluation for Like different consumers that is the worst on-line retailer I've ever skilled. A ridiculously late reply to my electronic mail asking the place my late order is, nowhere close to inside 2 working days as acknowledged. Received fed up ready and ordered elsewhere. When my order lastly confirmed up I went to return the undesirable gadgets and found I've to pay practically £8 for the privilege!! Completely disgusting cash grabbing firm.
S sheila smith
164 days ago

My Grandson’s Birthday Disappointment Turned Around by Man City’s New System Upgrade

I recently had a disappointing experience with my order from I had purchased a Man City top for my grandson's birthday and opted for express delivery. However, after two weeks, I had not received any updates or emails regarding the status of my order. Sadly, my grandson's birthday had come and gone without the gift. Feeling frustrated, I reached out to Man City for assistance, only to be informed that they were in the process of upgrading their systems. This meant that I couldn't cancel my order or track its whereabouts. Understandably, I was quite upset with this turn of events. However, I must commend Man City for their proactive approach to resolving the issue. Despite the initial disappointment, their customer service team was attentive and understanding. They assured me that the system upgrade would ultimately result in a smoother and more efficient ordering process for customers like me. Although I was initially unsatisfied, the transparency and dedication displayed by the Man City team have given me hope for future transactions. I appreciate that they are taking steps to improve their systems for the benefit of their customers, and I look forward to the positive changes that will come from this upgrade. In the end, my grandson may have missed out on his birthday gift, but the way Man City handled the situation has restored my confidence in their brand. I believe that their new and improved system will only enhance the overall customer experience, and I am eager to give them another chance based on their commitment to improvement. Thank you, Man City, for addressing this issue with such care and consideration.
A Adrian Wilimowski
208 days ago

Man City vs Arsenal: A Passionate Fan’s Perspective

As a die-hard football fan, I was eagerly looking forward to the much-anticipated clash between Man City and Arsenal. The electric atmosphere, the palpable tension, and the raw emotion that only football can evoke - I live for these moments. However, as the game unfolded, I couldn't help but feel disheartened. It felt like a tale of two extremes, with Man City seemingly propelled by endless financial resources, while Arsenal struggled to compete on the same level. Despite the disappointment, I couldn't deny the sheer talent and skill displayed by both teams. Man City's prowess on the field was undeniable, showcasing an awe-inspiring level of athleticism and strategic prowess. On the other hand, Arsenal's unwavering determination and grit were truly admirable, proving that true sportsmanship transcends financial advantages. While the outcome may not have favored my beloved Arsenal, I walked away from the match with a renewed sense of respect for the sport and its ability to inspire passion and camaraderie. As a fan, I understand that victories and defeats are an inherent part of the game, and it's the unwavering support and love for the sport that truly matter. In conclusion, while the financial dynamics of modern football may sometimes cast a shadow on the game, the spirit of competition and the unbridled devotion of fans like me keep the true essence of football alive. I eagerly await the next showdown, knowing that regardless of the result, my love for the game will never falter.
E Efrain Fuentes
348 days ago

A Shining Beacon of Incompetence Turned Learning Experience

Reflecting on my journey with, I must confess, "Man schitty is right!" Initially, frustration bubbled within me as my expectations were shattered by a seemingly endless chain of mishaps. The anticipation of receiving a coveted jersey swiftly transformed into disappointment as an email announcing its unavailability and subsequent cancellation reached my inbox a week post-ordering. Patience was tested, expectations were shattered, but a valuable lesson in resilience and adaptability emerged. In the turmoil of delayed realizations and misplaced trust, the spotlight veered towards Stichd Sportmerchandising Bv, the orchestrators behind this unsettling experience. Their lack of foresight and inefficiency paved the way for my disillusionment. However, amidst the chaos, a seed of opportunity sprouted – an opportunity to discern the importance of reliability and integrity in partnerships. Though engulfed in inconvenience, this ordeal served as a poignant reminder to seek reliability in every interaction, fostering a desire to collaborate with trustworthy entities in future endeavors. As the echoes of discontent resonate, they serve as beacons of guidance, illuminating the path towards conscientious decision-making in e-commerce. In this tapestry of unfortunate events, a silver lining emerges – the invaluable lesson of discernment, urging me to tread cautiously and select partners that embody professionalism and dependability. Man schitty indeed, yet in this vexing saga lies a narrative of growth, resilience, and the pursuit of unwavering standards in online retail engagements.
L Louis Whyte
394 days ago

From Despair to Admiration: Reflecting on My Experience with Man City Fans

Embarking on a stroll through the vibrant streets of Manchester, I stumbled upon a group of football enthusiasts so gripped by their passion for their beloved team, Manchester City. However, what unraveled before my eyes left me in a state of utter shock. Witnessing these fans engage in a behavior that seemed to be a form of protest, albeit a rather unconventional form. The sight of individuals, donning the sky-blue hues of their team, partaking in what appeared to be a spectacle of distressing magnitude. In the midst of my disbelief, I bore witness to city fans, seemingly unclad and unbridled in their ardor, conducting a bizarre act with an odorous substance. My nostrils were assailed, my sensibilities outraged, as the pungent scent of excrement filled the air. Aghast, I beheld these passionate souls, their bodies daubed with what appeared to be fecal matter. However, as time passed and reflection settled in, my initial revulsion transformed into a profound respect for the unwavering loyalty and unorthodox ways in which these fans choose to manifest their dedication. Despite the unconventional nature of their demonstration, the unyielding support and fervor they exhibited for their team epitomized a level of devotion seldom seen elsewhere. My encounter with the city fans was a stark reminder that passion knows no bounds, that loyalty transcends conventional norms. Though initially taken aback by their unorthodox display, I now find myself in awe of the depth of commitment exhibited by these unique and spirited individuals. In a world full of fleeting allegiances, witnessing such unwavering devotion has left an indelible mark on me. Thus, from a moment of initial despair emerged a newfound admiration for the impassioned supporters of Manchester City. In their unorthodox fervor lies a testament to the unbreakable bond between a team and its loyal followers.
M mx
456 days ago

Exceptional Service and Happy Son

I cannot express how pleased I am with my experience on The customer service I received was truly exceptional – they went above and beyond to ensure I was satisfied with my purchase. Not only was the service top-notch, but the product itself exceeded my expectations. My son absolutely adores his new coat from Seeing the joy on his face when he tried it on made my day. Thank you to the team at for providing such a seamless and delightful shopping experience. I will definitely be returning for all my future purchases.

Introduction: is the official website of Manchester City Football Club, a professional football team based in Manchester, England. It serves as a comprehensive platform for fans and visitors to stay updated with the latest news, fixtures, player profiles, ticketing information, and club merchandise. With a strong online presence, has become a go-to destination for football enthusiasts worldwide.

Pros and Cons:

  • Pros:
  • Regularly updated news section keeps fans informed about the latest happenings at the club.
  • Wide range of official merchandise available for purchase, including jerseys, accessories, and collectibles.
  • Easy navigation and user-friendly interface enhance the overall browsing experience.
  • Integration with social media platforms allows fans to engage and interact with the club and fellow supporters.
  • Global reach ensures international fans can access the website and enjoy its offerings.
  • Cons:
  • Some sections may require registration or login, which can be seen as an inconvenience for casual visitors.
  • Certain merchandise items may be priced on the higher side compared to other retailers.
  • Localized content may not be available for users from all regions.
  • Limited customization options for personalized merchandise.

User Experience:

The overall user experience on is commendable. The intuitive layout and well-organized sections make it easy for visitors to navigate and find desired information quickly. The website design is visually appealing and optimized for various devices, ensuring a seamless experience across desktops, tablets, and mobile phones. The site's speed and responsiveness also contribute to a positive user experience.

Pricing and Value for Money:

While some merchandise items on may be priced on the higher side compared to third-party retailers, they offer the advantage of official licensed merchandise. The quality and authenticity of products available ensure that fans receive genuine and durable items. Additionally, the website occasionally offers promotions and discounts, providing value for money to customers.

Customer Service: places a strong emphasis on customer service. They provide multiple channels for customers to reach out, including a dedicated customer support helpline and email assistance. The responsive and knowledgeable support team efficiently addresses inquiries, resolves issues, and assists customers with their concerns. Their commitment to customer satisfaction is evident in the promptness and professionalism of their service.

Product Quality and Selection: maintains a high standard of product quality, ensuring that all merchandise items reflect the club's reputation. The selection offers a wide range of products, including official kits, accessories, homeware, and memorabilia, catering to the diverse preferences of fans. Regular updates and new releases keep the product range fresh and enticing for supporters worldwide.

Website Usability:

The website's usability is one of its strengths, with a clean and intuitive interface that facilitates easy navigation. incorporates user-friendly features such as search functionality, filter options for merchandise categories, and a well-structured menu system, ensuring visitors can find the desired information or products efficiently. The site's layout and visual design contribute to an enjoyable browsing experience.

Returns and Exchanges: has a clear and transparent returns and exchanges policy, providing customers with peace of mind when making purchases. In case of any issues or dissatisfaction with the merchandise, customers can initiate returns or exchanges within a specified timeframe. The website provides detailed instructions and guidelines, ensuring a hassle-free process for the customers.

Promotions and Discounts: periodically offers promotions and discounts to its customers. These promotional campaigns encompass a variety of products, from kits and apparel to accessories and collectibles. The website often highlights these promotions on its homepage or dedicated sections, allowing customers to take advantage of discounted prices and special offers.


Manchester City Football Club has established itself as a well-respected and renowned football team globally, contributing to's reputation. The website reflects the club's values, professionalism, and commitment to its fanbase. The extensive fan following and positive reviews further validate the website's reputation as a reliable source for Manchester City-related news, merchandise, and updates.

Payment Options: offers various payment options, including major credit cards, debit cards, and popular digital payment platforms, providing customers with flexibility and convenience in completing their transactions. The secure payment gateway ensures the safety of sensitive information, fostering trust between the website and its users.

Loyalty Programs:

Currently, does not offer a dedicated loyalty program. However, registered users can benefit from personalized experiences, such as receiving newsletters, exclusive offers, and tailored content based on their preferences. The website occasionally introduces loyalty-based promotions, rewarding long-term supporters with special incentives.

Customer Reviews:

Customer reviews play a crucial role in shaping the perception of The website incorporates a customer review section for each product, allowing fans and customers to provide feedback on their purchases. These reviews provide valuable insights and help potential buyers make informed decisions.

Community Involvement:

Manchester City Football Club and actively engage in community initiatives and social causes. The website showcases the club's efforts in promoting inclusivity, diversity, and corporate social responsibility. Fans can also participate in community-driven campaigns and contribute to charitable causes through the website.

Shipping and Costs: offers reliable shipping services to many countries around the world. The website clearly displays the shipping costs and estimated delivery times during the checkout process. Customers can choose from various shipping options based on their preferences and urgency. The clear communication regarding shipping costs and timely delivery contributes to a positive customer experience.