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Manduka.com is an online shopping destination that offers premium quality and eco-friendly yoga products. With over 20 years of experience, they have become one of the leading brands in the yoga industry. They have a wide range of products including yoga mats, props, apparel, and accessories that cater to the needs of yoga enthusiasts and practitioners of all levels.
Pros and Cons:
Pros:
- High-quality eco-friendly products
- Wide selection of products
- Competitive prices
- Great customer service
- Free shipping on orders over $75
Cons:
- Limited color options for some products
- Higher price point compared to some competitors
- No loyalty program
User Experience:
The website is easy to navigate and has a clean layout. The product pages provide detailed information, including size, weight, materials, and care instructions. The checkout process is easy and straightforward, with multiple payment options available.
Pricing and Value for Money:
Manduka's products are generally higher priced than some competitors, but the quality and eco-friendly materials justify the cost. They occasionally offer promotions and discounts to help customers save money.
Alternatives:
YogaOutlet.com, Prana.com, and Lululemon.com are considered the main competitors to Manduka.com. They offer similar products at varying price points.
Customer Service:
Manduka.com has a highly rated customer service team that responds quickly to questions and concerns. They offer a warranty on their products and accept returns and exchanges.
Product Quality and Selection:
Manduka.com's products are known for their high quality and long-lasting durability. They have a wide selection of products including yoga mats, props, apparel, and accessories.
Website Usability:
The website is user-friendly and easy to navigate. The search function works well, and the product pages provide detailed information.
Returns and Exchanges:
Manduka.com accepts returns and exchanges within 30 days of purchase. They provide a prepaid shipping label for returns, making the process easy for customers.
Promotions and Discounts:
Manduka.com occasionally offers promotions and discounts, including free shipping on orders over $75 and discounts on select products. They also have a sale section on their website where customers can find discounted items.
Reputation:
Manduka.com has a strong reputation for offering high-quality products that are eco-friendly and long-lasting. The brand is well-respected in the yoga community.
Payment Options:
Manduka.com accepts multiple payment options, including credit/debit cards and PayPal.
Loyalty Programs:
Manduka.com does not currently offer a loyalty program.
Customer Reviews:
Manduka.com has excellent customer reviews, with many customers praising the quality and durability of their products.
Community Involvement:
Manduka.com is committed to environmentally sustainable practices and community involvement. They participate in various charitable initiatives and environmental programs.
Shipping and Costs:
Manduka.com offers free standard shipping on orders over $75. Expedited shipping options are available for an additional cost. Shipping costs vary based on the order total and shipping location.
Review Description: Refund takes 1+ months. Customer service will “escalate” it, but still waiting double the time they already suggest on their website for refunds (15 days).
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Reviewer Name: Jo Tacochabouc
Review Submission Date: 2022-09-12
Review Title: Missing items
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Review Description: My package arrived with most of my package empty. 3 missing items. No mat, just the mat carrier. They stopped talking to me and blamed it on DPD.
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Reviewer Name: Miss Enya Wright
Review Submission Date: 2022-09-10
Review Title: Still not received item.
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Review Description: Order placed on 31st august, it was sent back to Manduka once and was told it would be sent out again and they confirmed my delivery details. Within a day DPD tracking said it was being returned to Manduka yet again. I have spoke to DPD who confirmed they couldn’t speak to me as they don’t have the correct security access as they don’t have my delivery details correct although they were provided correctly and confirmed by Manduka. Still awaiting the item after 2 weeks.
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Reviewer Name: hmichele
Review Submission Date: 2021-07-06
Review Title: Great Product
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Review Description: Great ProductFast Shipping
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Reviewer Name: Anonymous
Review Submission Date: 2021-07-02
Review Title: Very delayed delivery, but happy with the mat
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Review Description: Order was very severely delayed because of Brexit but the products themselves are really good
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Reviewer Name: Gaukhar
Review Submission Date: 2021-06-23
Review Title: If I could leave -5 I would
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Review Description: They wouldn’t publish my review so I am warning people however way I can.If I could leave -5 starts I would. The company peddled their defective product (unusable due to slippery nature) and then refused to take their defective product back. The reply I got gives off the feeling I am being punished/discriminated against because I am a British customer, so DO NOT buy if you are in UK they refuse to treat you like a normal customer, despite happily taking your money.
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Reviewer Name: Mike
Review Submission Date: 2021-01-12
Review Title: Do not order to Switzerland
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Review Description: Do not order to Switzerland. The customer service is very bad. For 3 products that were 100.-, we had to pay 25.- for shipping, then 75.- for import taxes and fees from the shipping partner.They should not be selling to Switzerland if you have to pay double the price for a product. Also I had to pay the tax in Switzerland and now I have no way in recovering the 20% VAT I paid on the product too.
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Reviewer Name: customer
Review Submission Date: 2020-07-29
Review Title: In love
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Review Description: Ordered the eko mat in 4.7mm. I love the fact that the mat is made in an eco-friendly material, the color, the grip and the comfort is perfect for me.I am in love :D
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Reviewer Name: Michele
Review Submission Date: 2020-07-10
Review Title: Amazing products & customer service
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Review Description: Their yoga mats and all their products are of amazing quality. I use the Pro Lite myself, and it's got such a good grip and is easy to carry around. I also just got their travel mat to bring with me on trips, and love it. What I really want to mention is the amazing customer service: they are really helpful, kind and quick in responding. I rarely leave reviews, but I felt this company really deserved a lovely recommendation!
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Reviewer Name: Justin Bryant
Review Submission Date: 2020-02-26
Review Title: The black mat
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Review Description: The black mat is a legend in the practice of mysore ashtanga. I have gotten 7 fellow 6 days per week to buy them. I just bought your travel pro mat and it's just as great. Keep rocking the yoga game