Users Voice for Mankind

17% users rated Terrible
2% users rated Poor
4% users rated Average
2% users rated Very Good
75% users rated Excellent
Pie Chart Review Representation for Mankind
Mankind Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Jul 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.7 1 1 2.4 3.8 4.4
Oct 2022 4.5 1 1 2.6 4.2 4.6
Nov 2022 3.2 1 1 4 2.8 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 2.2 1.5 1 2.6 3.4 3.6
Line Chart for Rating of peer stores

mankind.co.uk

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Detailed Mankind Review by

Introduction:

Mankind.co.uk is a leading online retailer of men's grooming products in the UK. The website offers a wide range of skincare, haircare, body care, and shaving products from top brands. Mankind aims to provide a one-stop-shop solution for men who want to look their best.

Pros and Cons:

Pros: - Huge selection of grooming products from top brands - User-friendly website with easy navigation - Fast and reliable shipping - Regular promotions and discounts - Excellent customer service Cons: - Prices can be higher than competitors - Limited selection of niche and organic products

User Experience:

Mankind.co.uk offers a great user experience with a well-designed and easy-to-navigate website. The search function is reliable and allows users to find products quickly. The product pages are detailed and provide all the information needed to make a purchase.

Pricing and Value for Money:

Mankind's prices are generally competitive, but can sometimes be higher than other retailers. However, the website's regular sales and discount codes provide excellent value for money.

Alternatives:

Mankind.co.uk's biggest competitors are other UK-based online retailers of men's grooming products such as Look Fantastic, The Hut, and Mr Porter.

Customer Service:

Mankind's customer service is excellent with fast response times and helpful staff. Customers can contact the Mankind team through email, live chat, or social media.

Product Quality and Selection:

Mankind.co.uk offers a wide selection of high-quality grooming products from top brands such as Aesop, Clinique, and Kiehl's. However, the website's selection of niche and organic products is limited.

Website Usability:

Mankind's website is easy to use with a simple layout and straightforward navigation. The shopping cart and checkout process are also user-friendly.

Returns and Exchanges:

Mankind offers a 14-day no-questions-asked return policy for most products. Returns and exchanges are quick and hassle-free.

Promotions and Discounts:

Mankind regularly offers promotions and discounts on its website. Customers can find discount codes on the website or through email newsletters.

Reputation:

Mankind has a good reputation for its high-quality grooming products, excellent customer service, and fast shipping. The website has received positive reviews from many customers.

Payment Options:

Mankind accepts a variety of payment options including credit/debit cards, PayPal, and Klarna.

Loyalty Programs:

Mankind has a loyalty program called "Mankind Rewards" that allows customers to earn points for purchases. Points can be redeemed for discounts on future purchases.

Customer Reviews:

Mankind's website features customer reviews for many of its products. The reviews provide helpful insights into the quality and effectiveness of the products.

Community Involvement:

Mankind does not appear to have a significant presence in any community involvement efforts or initiatives.

Shipping and Costs:

Mankind offers free standard shipping on orders over £25. Express shipping options are also available for an additional fee. The website provides estimated delivery times at checkout, and shipping costs vary depending on the chosen option.

Mankind Recent User Reviews

User Rating

5 stars

66

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Reviewer Name: Rupert Geering

Review Submission Date: 2022-12-20

Review Title: I have ordered from this company…
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Review Description: I have ordered from this company multiple times. Each time, the package is sent through Everi, and each time it is delayed, and they refund me the next day delivery. This time I have had a second parcel sent, as Everi lost the first one, and I have now had an email to say they've lost this one. Until they change delivery companies it just isn't worth spending the £100+ that orders inevitably amount to to have to deal with the chasing up and constant logistics!

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Reviewer Name: James Laurence Moore

Review Submission Date: 2022-12-18

Review Title: Wipes the floor with the likes of Boots!
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Review Description: Mankind is seriously one of the best online shopping places for grooming products. The product ranges sold are vast and really reasonably priced. I highly recommend it compared to the likes of Boots and Superdrug. The postage is always on time, products packed sensibly without waste and easy to access. I do however suggest Mankind maybe start including product samples with purchases above a certain level.

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Reviewer Name: Ali

Review Submission Date: 2022-12-17

Review Title: Item arrived leaking and product now…
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Review Description: Item arrived leaking and product now out of stock so couldn’t be replaced. First purchase with this company, not a fantastic experience.

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Reviewer Name: Mariusz Chomenko

Review Submission Date: 2022-12-13

Review Title: Avoid them at any cost
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Review Description: Avoid them at any cost. I’ve ordered parcel 2 weeks ago that never came to my doorstep and I still didn’t get refund . Customer service is below any expectations. Fraud running company …..

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Reviewer Name: Anthony Meek

Review Submission Date: 2022-12-12

Review Title: I put a previous review that I bought a…
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Review Description: I put a previous review that I bought a purchase and although mankind were advertising on topcashback they declined it. The response was well we can see you order has been delivered nothing why they declined on topcashback. Anyway bought another purchase through topcashback thought I would give them the benefit of the doubt but again they declined cashback. Con artists avoid this company they don't honour there obligations and what they are promising customers. I will now never by anything from them again, the trust has now gone

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Reviewer Name: Peter

Review Submission Date: 2022-12-06

Review Title: DO NOT PURCHASE FROM THESE LIARS
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Review Description: Ordered from this company on 22/11 and took them until 6/12 to finally admit an item was no longer available, disgusting customer service,no wonder there is no number to contact an actual person to speak to.

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Reviewer Name: Sandrine

Review Submission Date: 2022-12-04

Review Title: The delivery that I thought would never come.
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Review Description: I ordered a Mankind Advent calendar on 05 October and waited for two months before receiving it, well into the Advent season. No apologies, no explanations, no commercial gesture, nothing. I got confirmation that my order had been dispatched when I threatened to withdraw my order. No-one to help if needed, only formatted robots replying with messages enabling them to gain time without answering. It's so frustrating! I won't buy any Mankind products anymore. Very disappointed with how my order has been handled.

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Reviewer Name: Islington N19

Review Submission Date: 2022-12-01

Review Title: website not functioning properly
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Review Description: website not functioning properly, not possible to register for home delivery. also click and collect is sending my parcel to a retailer that has closed down. telephone handler not able to amend the delivery address.

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Reviewer Name: Jordan

Review Submission Date: 2022-11-23

Review Title: Offer great discounts on m favorite…
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Review Description: Offer great discounts on m favorite brands and also upgraded my delivery to next day for no extra charge. All in all a great service and the only place i go for mens face products.

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Reviewer Name: Nick

Review Submission Date: 2022-11-16

Review Title: I had trouble with the discount code
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Review Description: I had trouble with the discount code, but chatted on their contact page and they readily agreed to honour the offer and refund me the difference. All agreed politely and without difficulty, I am inpressed.I will shop there again.