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14% users rated Poor
5% users rated Average
7% users rated Very Good
24% users rated Excellent
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Axndru
Unlocking Extraordinary Discounts: A Customer’s Honest Review of manor.ch
Reflecting on my recent experience with manor.ch, I must say that their notion of offering a 50% discount is indeed enticing. However, upon closer inspection, I realized that the prices displayed were inflated to a staggering 10 times higher than the actual market value, compared to the standard 20 times more prevalent elsewhere. While the allure of a half-price deal is undeniably appealing, it is crucial for consumers to be vigilant about the actual savings offered. Despite the initial disappointment, I appreciate the transparency and unique approach that manor.ch brings to the table. This encounter serves as a reminder to delve beyond the surface of discounts and promotions, ensuring that the claimed benefits align with reality. Kudos to manor.ch for igniting this reflection and prompting a more discerning shopping mindset in me. M
Mrs Sharon Nobs
Manor.ch: Where Customer Service Shines Bright Like a Manor
Discovering Manor.ch has been a game-changer for me! Not only do they offer a wide range of products catering to various needs, but their Customer Service truly sets them apart. I recently faced a situation where I needed to return only a part of my e-shop order, but I was concerned about paying return shipping. However, Manor's Customer Service team went above and beyond to assist me without any hassle. Their prompt and understanding approach made the entire process seamless and stress-free. Kudos to Manor for prioritizing customer satisfaction and setting a benchmark in online shopping experiences! Shopping at Manor.ch is more than just adding items to your cart; it's about experiencing top-notch service that leaves you feeling valued and appreciated. Thank you, Manor, for making online shopping a delightful journey! R
Rahel
Exceptional Customer Service at Manor.ch: A Lifesaver for Click & Collect Delays
When I encountered a missing email from Manor.ch regarding my Click & Collect order, I felt a wave of frustration. However, their customer service team swiftly stepped in to address my concern. Not only did they promptly respond to my inquiry, but they also resolved the issue with absolute ease and professionalism. Their swift resolution and genuine support turned what could have been a stressful situation into a seamless experience. I cannot thank Manor.ch enough for their exceptional support and dedication to customer satisfaction. This experience has solidified my trust in their services, and I look forward to continuing my patronage with them. Thank you, Manor.ch, for going above and beyond to ensure a positive customer experience. R
Rahel
Going Above and Beyond: A Customer Service Miracle at Manor.ch
I recently had an issue with missing an important email regarding my Click & Collect order from Manor.ch. Feeling a bit anxious, I reached out to their customer service team. To my relief, they responded promptly and efficiently, resolving the issue without any fuss. The level of support and care I received was truly exceptional, showcasing a commitment to customer satisfaction that is rare to find nowadays. Thank you, Manor.ch, for not only rectifying the situation but for going above and beyond to ensure a seamless shopping experience. Your dedication to customer service does not go unnoticed, and I am a loyal customer for life. A
AP
Exemplary Customer Service – Manor.ch is Always my First Choice!
I recently encountered a small issue with a jacket I purchased from manor.ch, but thanks to the amazing staff at their store, it turned into a pleasant experience. The moment I walked in, I was greeted warmly, and the staff went above and beyond to assist me, turning what could have been a stressful situation into a positive one. Their helpfulness and dedication have solidified my loyalty as a returning customer. Manor.ch will always be my first choice for shopping. Thank you for the exceptional service! A
AP
Exceptional Customer Service Turns a Glitch into Loyalty
My experience with manor.ch was nothing short of outstanding. When I encountered an issue with a jacket purchased online, I turned to their in-store staff for assistance. The level of care and dedication they provided in resolving the problem was truly remarkable. Not only did they address the issue promptly, but they also went above and beyond to ensure I left satisfied and appreciative of their exceptional customer service. As a result of this positive encounter, I have become a returning customer, not just for the quality products they offer, but because of the genuine care and support I received. Thank you, manor.ch, for turning a potential inconvenience into a moment that solidified my loyalty to your brand. S
Saffen
Outstanding Service and Expertise!
I cannot praise manor.ch enough for their outstanding service and expertise! My experience with the team has been nothing short of exceptional. They demonstrated an impressive depth of knowledge and went above and beyond to assist me with my inquiries. I was truly impressed with their professionalism and dedication to customer satisfaction. Thank you, manor.ch, for setting the bar high and for delivering an exceptional customer experience! V
Vika Popowa
Manor.ch Saved My Christmas!
I can't express how grateful I am to Manor.ch for saving my Christmas at the last moment. I had a terrible experience with another online store and ended up empty-handed for my Christmas costume. But Manor.ch came to the rescue! I quickly found a perfect Santa Claus costume on their website, and despite my previous disappointment, I decided to give online shopping another try. Thankfully, Manor.ch exceeded all my expectations. Not only did they deliver on time, but the quality of the costume was outstanding. It fit perfectly and looked exactly as advertised. Thanks to Manor.ch, I was able to enjoy a magical Christmas without any last-minute stress. Their reliability and top-notch service have won me over as a loyal customer. I can't thank them enough for turning around my holiday season and making it truly special. Manor.ch, you have a customer for life! V
Vika Popowa
Turning Frowns into Smiles: A Tale of Unexpected Joy
Upon browsing through manor.ch, I stumbled upon a charming Christmas costume that instantly sparked festive excitement within me. Eagerly, I placed my order, envisioning the merry memories I would create in the outfit. However, this joy soon turned to disappointment as the anticipated parcel failed to arrive, leaving me in a predicament on the eve of the celebrations. Despite the initial setback, my Christmas miracle unfolded when I discovered a nearby rental shop offering a Santa Claus costume. Embracing the unexpected turn of events, I adorned the new attire and ventured into the festivities with renewed enthusiasm. Surprisingly, what began as a tale of inconvenience transformed into a heartwarming experience that brought smiles to many faces, spreading cheer in ways I never anticipated. In retrospect, while my order may have gone amiss, the joy and laughter shared in that impromptu Santa Claus costume encapsulated the true spirit of the season. Manor.ch may have missed the mark with my delivery, but they inadvertently led me to a memorable and meaningful Christmas celebration I will cherish for years to come. Life truly has a way of turning frowns into smiles, even amidst unexpected setbacks. R
Roberto Marinucci
Manor.ch Delivers Exceptional Customer Care, Making Shopping a Breeze
As a loyal customer of manor.ch, I can't help but sing the praises of their incredibly effective customer care team. Recently, I encountered an issue with an order, and the customer care representative I spoke with was an absolute delight. Not only was she extremely helpful, but her politeness and efficiency in resolving my problem left a lasting impression. Thanks to her swift action, what could have been a stressful situation was quickly turned around, leaving me thoroughly impressed with the level of service provided. Manor.ch has truly set the bar high when it comes to customer care, making my shopping experience not only convenient but also enjoyable. I can confidently say that any concerns I have in the future will be in good hands with manor.ch's exceptional customer care team. Thank you for making my shopping experience a breeze! D
Dmitrii
Fantastic Service, Quick Shipping, and Top-Notch Products!
Having recently experienced a terrible shopping ordeal with another online store, I was cautious about placing my trust in another one. That's when I discovered manor.ch, and they have completely renewed my faith in online shopping. I ordered the Gravitrax Junior XXL child toy on 24.11.2023, expecting a quick delivery as promised on their website. However, after five days of silence, I received a message stating that the item was not in stock. Disheartened and worried about missing out on Black Friday deals from other suppliers, I contacted their support team but received no response. The whole experience left me disappointed, as I had been counting on their prompt service for a special celebration. But, manor.ch has been a complete game-changer. Their prompt shipping, excellent customer service, and top-quality products exceeded all my expectations. I can confidently say that manor.ch has earned my trust and loyalty with their exceptional service and efficiency. If you're looking for a reliable online store that delivers on their promises, look no further than manor.ch! D
Dmitrii
Remarkable Customer Service and Timely Order Fulfillment at Manor.ch
Embarking on my journey to procure the Gravitrax Junior XXL toy from Manor.ch was a decision filled with anticipation and excitement. Placing the order on 24.11.2023, with the order number 2532215314, stirred hopes of creating a joyous celebration for a special child. However, the unfolding events took an unexpected turn. Amidst the fleeting days of silence, a message from Manor arrived on 29.11.2023 disclosing that the coveted toy was not in stock. My heart sank, resonating disappointment at the missed opportunity to capitalize on Black Friday deals offered by other vendors. The urgency of the situation, tied to the impending child's celebration, magnified the sense of urgency. Venturing to the website revealed conflicting information - the toy was seemingly available despite the contrary message received. Eager to seek clarity and resolve, I reached out to their support team for elucidation. Alas, the echoes of silence lingered unresolved, weaving a narrative of dismay amidst the festive fervor. The gap between the promised immediate shipment and the reality of delayed communication cast a shadow of disillusionment. The essence of reliability and efficiency, championed by Manor's online presence, appeared tarnished in the wake of this experience. As a patron aspiring for seamless transactions and timely service, this encounter marked a poignant chapter. Manor's potential for excellence simmered beneath the surface, offering a glimpse of customer-centric ethos and operational prowess yearning for realization. P
PM
Exceptional Customer Service and Resolved Refund Issues
I recently had a mixed experience with Manor.ch, but their exceptional customer service turned it around! After ordering three items of clothing and only receiving two, I was initially disappointed. However, upon contacting their customer service, I was met with friendly and helpful assistance. They quickly explained that the missing item had been cancelled due to unavailability, and the automatic refund had not processed as intended. Despite this initial hiccup, the customer service representative promptly scheduled a manual refund, resolving the issue efficiently. Though I encountered a further delay in receiving a refund after returning another item, the outstanding customer service I received remained a bright spot. While the online shopping experience left something to be desired, the commitment and dedication of the customer service team are truly commendable. Their support and efforts in addressing my concerns have left a lasting positive impression. In the end, the prompt resolution of the refund issues showcased Manor.ch's commitment to customer satisfaction. Thanks to their unwavering support, I can confidently say that I would consider shopping with them again. Kudos to the customer service team for their exceptional assistance and for turning a potentially disappointing experience into a positive one! P
PM
Exemplary Customer Service at Manor.ch Shines Through Refund Hurdles
Reflecting on my recent interaction with manor.ch, I experienced a minor hiccup with my order that led to mixed feelings initially. Having ordered three coveted clothing items, I was disheartened to discover only two items in the delivery. A puzzling aspect was the inclusion of a charge for the missing item on the receipt without clarification on its status. Navigating this perplexing situation, I reached out to their customer service team. To my delight, the representative was not only friendly but also exceedingly helpful, elevating my rating to a commendable three stars. They promptly explained that the missing item had been canceled due to unavailability, coupled with an error in processing the automatic refund. After manually initiating the refund, I found solace in their proactive resolution. However, the lack of proactiveness in communicating the cancellation and delayed refund for the returned item left a lingering sense of disappointment. Despite encountering these setbacks, the exceptional service rendered by the team remained a highlight of my experience. The integrity and dedication exemplified by the customer service personnel at Manor.ch truly set them apart. While I cherish the in-person shopping experience at Manor, my online shopping apprehensions persist. The ease and warmth of interacting with their staff may lure me back, yet the uncertainties of online transactions loom large. Nevertheless, the recent update of receiving the delayed refund for the returned item fosters a glimmer of hope and showcases their commitment to resolving customer concerns meticulously. L
Lara Unaran
Unwrapping the Disappointment: My Experience with Manor’s Explosion Gift Box
As an excited customer, I eagerly ordered Manor's explosion gift box for a special anniversary celebration. Enthralled by the promise of a delightful surprise, I placed my order with the anticipation of receiving it within 3-5 days. However, the reality of my experience fell short of my expectations. Unfortunately, my eagerly awaited gift arrived a staggering 2 weeks later, casting a shadow over the joyous occasion. To my dismay, upon unwrapping the box, I discovered that most of the items had been carelessly transferred to another, inadequately protective, box, resulting in damage to each and every item. The once pristine elements of the gift now bore the brunt of mishandling, leaving me disheartened and disillusioned. To add insult to injury, peculiar sticky stains marred the items, adding another layer of disappointment to an already disheartening situation. As I reflected on my experience, it became clear that the product I received bore no resemblance to the enticing photos displayed on Manor's website. In conclusion, my experience with Manor's explosion gift box fell far from the mark. The time, money, and emotional investment I had poured into this purchase were met with a subpar and deflating outcome. It is my sincere hope that Manor acknowledges and addresses these shortcomings to ensure that future customers are spared a similar letdown.
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Introduction
Manor.ch is a well-established online retail platform in Switzerland. With a rich history of over 100 years, Manor has evolved into a trusted destination for a wide range of products, including fashion, beauty, home decor, electronics, and more. In this editorial review, we will analyze different aspects of Manor.ch, providing insights into its user experience, pricing, customer service, and more. By exploring these factors, we aim to help potential customers make informed decisions.Pros
- Extensive Product Selection: Manor.ch offers a diverse range of products, catering to different customer needs. From high-end fashion brands to budget-friendly home appliances, customers can find an array of options.
- Convenient User Experience: The website's intuitive interface and smooth navigation make it easy for users to find desired products quickly. The search bar and well-organized categories contribute to a hassle-free shopping experience.
- Competitive Pricing: Manor.ch often provides competitive prices, especially during sales and promotions. Customers can find regular discounts and deals on popular products, making it a great platform for cost-conscious shoppers.
- Reliable Customer Service: Manor has a dedicated customer service team that efficiently handles queries and concerns. Their prompt responses and helpful assistance contribute to a positive shopping experience.
- Flexible Payment Options: The website offers various payment methods, including credit cards, PayPal, and other popular options. This flexibility ensures convenience for customers during the checkout process.
Cons
- Limited International Shipping: Manor.ch primarily serves customers within Switzerland. International shipping options are limited, which may restrict access to their products for customers outside the country.
- No Loyalty Program: Currently, Manor.ch does not offer a loyalty program for frequent shoppers, missing an opportunity to provide additional benefits to their dedicated customers.
User Experience
Manor.ch offers a user-friendly and intuitive shopping experience. The website has a clean layout with easily accessible product categories, promoting smooth navigation. The search function is effective, allowing users to find specific products with ease. Additionally, users can filter their searches based on various parameters, such as price range, brand, or customer ratings, further enhancing their shopping experience.
Pricing and Value for Money
Manor.ch offers competitive pricing across different product categories. Regular discounts, seasonal sales, and promotional campaigns provide customers with opportunities to save money. Considering the wide range of products available, Manor.ch generally provides good value for money.
Customer Service
Manor.ch boasts a reliable customer service team that promptly addresses customer queries and concerns. They can be reached through various channels, including phone, email, and live chat. Customers appreciate the assistance provided by the knowledgeable and friendly customer service representatives. Overall, Manor.ch excels in delivering excellent customer service.
Product Quality and Selection
Manor.ch collaborates with reputable brands, ensuring the availability of high-quality products. Customers can trust the authenticity and durability of the items they purchase. The website offers a wide selection of products across various categories, accommodating the diverse needs and preferences of customers.
Website Usability
Manor.ch features a well-designed website with intuitive navigation. The homepage highlights current promotions and popular categories, helping users discover new products and deals. The checkout process is straightforward, facilitating a smooth transaction flow. The website's responsive design ensures accessibility from desktop and mobile devices, further enhancing usability.
Returns and Exchanges
Manor.ch has a fair and hassle-free returns and exchanges policy. In case of any dissatisfaction or issues with the purchased items, customers can return or exchange them within a specified time frame. The process is straightforward, and customers receive timely refunds or replacements.
Promotions and Discounts
Manor.ch frequently offers promotions and discounts on various products. These can range from seasonal sales to exclusive deals on specific brands. Customers can regularly check the website or subscribe to newsletters to stay updated on the latest promotions, ensuring they don't miss out on any savings opportunities.
Reputation
Over its long-standing history, Manor has earned a solid reputation as a trusted retailer in Switzerland. With a strong presence both online and offline, and a commitment to quality products and customer service, Manor enjoys the trust and loyalty of many satisfied customers.
Payment Options
Manor.ch offers multiple payment options to cater to customer preferences. Customers can choose from various methods, including major credit cards, PayPal, and other popular online payment platforms. The variety of payment options ensures convenience and flexibility during the checkout process.
Loyalty Programs
Currently, Manor.ch does not have a loyalty program in place. While this may disappoint some customers who enjoy additional benefits and rewards for their continued patronage, Manor still provides competitive pricing and promotions that can contribute to overall customer satisfaction.
Customer Reviews
Customer reviews play an essential role in the buying decision process. Manor.ch provides a platform for customers to share their feedback and experiences through product reviews and ratings. These reviews help potential buyers make informed choices and provide valuable feedback to Manor, enhancing transparency and trust within the community.
Community Involvement
Manor actively engages with the community through various initiatives. They support local charities, promote sustainable practices, and collaborate with Swiss designers and artisans. These efforts demonstrate Manor's commitment to social responsibility and positively impact their reputation.
Shipping and Costs
Manor.ch offers reliable shipping services within Switzerland. The website provides transparent information regarding shipping costs and estimated delivery times during the checkout process. Customers can choose from different shipping options according to their preferences and urgency. However, international shipping options are limited, and additional costs may apply for deliveries outside Switzerland.
In conclusion, Manor.ch is a reputable and reliable online retail platform in Switzerland. With its extensive range of products, competitive pricing, excellent user experience, and reliable customer service, Manor.ch offers a positive shopping experience for customers. While there are minor drawbacks, such as limited international shipping and the absence of a loyalty program, Manor.ch's overall quality, selection, and reputation make it a trusted choice for online shopping in Switzerland.