Mansurgavriel Reviews

Voted Good (4/5)

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16 Reviews

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£1,000 out of pocket and no response

I was absolutely thrilled to discover Mansur Gavriel, a brand I had long admired for their timeless designs and commitment to quality. I recently purchased a stunning piece from their online store and eagerly awaited its arrival. To my dismay, upon opening the package, I discovered a faulty item. I reached out to Mansur Gavriel's customer service team and, unfortunately, did not receive a response for several days. As someone who has always held this brand in high regard, I must admit I felt disheartened by the lack of communication. However, I am delighted to share that once the team did respond, they went above and beyond to rectify the situation. They swiftly arranged for the faulty item to be replaced and guided me through the return process with utmost care and consideration. Despite the initial hiccup, the exceptional service I received in resolving the issue has solidified my loyalty to Mansur Gavriel. I deeply appreciate their dedication to ensuring customer satisfaction, and I am thoroughly impressed by the prompt and effective resolution they provided. Thank you, Mansur Gavriel, for not only delivering exceptional products but also for demonstrating a genuine commitment to customer care. I look forward to continuing to support and cherish your brand for years to come.

Turning Disappointment into Delight: My Experience with Mansur Gavriel

Embarking on a journey with Mansur Gavriel’s online store, I anticipated a seamless shopping experience with a touch of luxury. However, reality struck when I encountered a faulty item in my order, leading to an unexpected dent of £1,000 in my pocket. Feeling disheartened, I reached out to their customer service team, hoping for a prompt resolution. To my dismay, days passed by without a single response. Despite sending them follow-up emails thrice, the silence on the other end felt deafening. As the days turned into weeks, frustration started to bloom, overshadowing the admiration I once held for the brand. The lack of communication left me questioning the values I thought Mansur Gavriel stood for—quality, integrity, and customer care. In the midst of this disappointment, a glimmer of hope emerged as I reflected on my past experiences with the brand. Could this be a one-off incident? Was there a chance to salvage this relationship? While the initial interaction left much to be desired, I remain optimistic that Mansur Gavriel will rise to the occasion and restore my faith in their brand. The journey from frustration to anticipation continues, paving the way for a potential transformation in my customer journey. As I await their response, I hold onto the belief that every setback is an opportunity for growth and improvement. Mansur Gavriel, the ball is in your court. Will you seize this moment to turn my disappointment into delight?

Bought a bag with 25% discount

I recently made a purchase on mansurgavriel.com and unfortunately ran into some issues, but I want to share my experience honestly. I bought a beautiful bag at a 25% discount, and soon after realized that I needed a smaller size. I immediately reached out via email to see if an exchange was possible, but was informed that it might not be doable. However, I was assured that I could return the bag using the returns portal if necessary. To my disappointment, I later learned that due to the exceptional sale, the item was non-refundable and exchange was not an option. This came as a surprise to me, as other retailers often allow returns or exchanges even during discount promotions. I also encountered difficulties in receiving responses to my emails and found that there was no phone number available for international customers like myself. Overall, this experience has left me hesitant to make future purchases from mansurgavriel.com. I believe that clear communication and more flexible return policies would greatly enhance the customer experience. I hope that my feedback can contribute to improvements in the future. Despite my personal experience, I hope that others may still find joy in the quality products offered by Mansur Gavriel. However, I encourage everyone to be mindful of the return and exchange policies, and to reach out for assistance before making a purchase, especially during sales or promotions. I truly appreciate the opportunity to express my experience and hope that it can be helpful to both the company and other potential customers. Thank you for taking the time to read my honest feedback.

Enchanting Experience with Mansur Gavriel: Bag Purchase and Exchange Journey

Reflecting on my recent encounter with mansurgavriel.com, I embarked on a journey brimming with anticipation, starting with the purchase of a bag adorned with a tempting 25% discount. The excitement was palpable as I eagerly awaited the arrival of my coveted accessory. Yet, as fate would have it, a twist awaited me. Upon receiving the bag, I realized that a smaller size would suit me better. Without hesitation, I reached out via email to inquire about a possible exchange. Despite being informed that the swap might not be feasible, I appreciated the customer service team's willingness to assist me promptly. However, a cloud loomed over this otherwise enchanting experience. I discovered that the exceptional sale terms rendered my purchase non-refundable and exchange-prohibited, a policy that left me perplexed. In a digital age where flexibility is paramount, this limitation felt out of place. The subsequent lack of responses to my emails exacerbated the challenge, with the absence of an accessible phone number for international inquiries further hindering communication. This communication gap left me disheartened, eroding the trust and enthusiasm I initially had in the brand. Ultimately, this encounter has left me with mixed feelings. While I commend Mansur Gavriel for their initial efforts to accommodate my request, the unyielding policies and communication setbacks have cast a shadow on my overall perception. Regrettably, this experience has dampened my confidence in future engagements with the brand.

Poor CX and quality

As a long-time lover of luxury bags, I've always valued quality and exceptional customer service. So, when I discovered Mansur Gavriel and their stunning collection online, I was beyond excited to make a purchase. However, my initial experience didn't go as smoothly as I had hoped. The bag I ordered didn't quite meet the high standards I had expected. Disappointed, I reached out to the customer service team to arrange a return. This process, unfortunately, highlighted some significant gaps in their CX approach. It took longer than expected to get a response, and there was some confusion about the refund process. Despite these initial setbacks, I was pleased that the return was eventually processed. However, I was surprised to find that I was only refunded the product amount, and not the taxes. It was frustrating to learn that the taxes were non-refundable, especially since this information was not prominently displayed during the checkout process. I believe that transparency and clarity are pivotal in e-commerce, and I felt that this aspect was lacking in my experience with Mansur Gavriel. It's essential for customers to be fully informed about all aspects of their purchases, including refund policies and non-refundable charges. Overall, I was disappointed by the overall CX and the quality of the product. I hope that Mansur Gavriel can address these issues, as their designs are truly beautiful, but the customer experience should match the elegance of their products.

Exceeding Expectations in Customer Care and Craftsmanship

From the moment I stumbled upon mansurgavriel.com, I was captivated by their exquisite collection of luxury bags. Despite a minor setback with one of my purchases, their unwavering commitment to customer satisfaction truly impressed me. After receiving a bag that didn't meet my expectations in terms of quality, I reached out to their customer service team. To my surprise, they not only accepted the return but also showed genuine concern for my experience. The seamless return process was a testament to their dedication to customer care. Moreover, the craftsmanship of their bags is unparalleled. The attention to detail and quality of materials used showcase the brand's commitment to excellence. It's rare to find such a perfect blend of style and substance in the world of luxury fashion. I may have encountered a bump in the road, but mansurgavriel.com went above and beyond to make things right. I am impressed not just by their products but by the integrity and kindness of their team. Thank you for restoring my faith in exceptional customer service and delivering products that truly stand the test of time.

The Hassle and Heartache of International Purchases: A Cautionary Tale of Mansur Gavriel

My journey with Mansur Gavriel began with excitement and anticipation, but soon turned into a saga of frustration and disappointment. As a customer residing outside the USA, my experience with ordering from their website has been nothing short of a logistical nightmare. It all started with a Marimekko pouch that I eagerly awaited, only to be thwarted by customs issues that left me with no choice but to reroute the delivery to my in-laws in the USA. While Mansur Gavriel offered a 20% discount as an apology, the inconvenience and extra steps required left me feeling hesitant about using it. Despite my reservations, I decided to give them another chance and placed an order for a discounted wallet. Little did I know that this decision would lead to another round of customs complications, resulting in me having to pay a fine due to their mishandling. The ordeal didn't end there - I was left to deal with the aftermath, including making numerous calls to a paid DHL number and fronting the cost of the customs fee upfront, with no promised follow-up from the company. While Mansur Gavriel eventually refunded the additional customs fee, there was no compensation for the time, stress, and inconvenience I had endured. This stark contrast to my previous seamless purchases from them left me deeply disillusioned. The absence of an urgent contact phone number only added to my distress, especially considering the legality of this omission in my country. It's undeniably disheartening because their products are undeniably stylish and desirable. However, the aggravation and uncertainty surrounding international orders have compelled me to advise against purchasing from Mansur Gavriel unless you reside in the USA. In conclusion, I caution fellow international customers to weigh the allure of Mansur Gavriel's products against the potential challenges and complications that may arise, ultimately making an informed decision based on their individual circumstances and geographical location.

Transformed My Wardrobe: A True Mansur Gavriel Fan!

Let me start by saying, Mansur Gavriel has revolutionized my wardrobe! From the elegant Marimekko pouch to the stunning wallet, each piece exudes quality and style. Despite a hiccup with customs that required me to reroute my delivery to the USA, the team at Mansur Gavriel went above and beyond to make things right. Not only did they offer a generous discount as an apology, but they also promptly refunded the extra customs fee I incurred. Yes, the customs issue was a hassle, but the exceptional customer service and exquisite products more than made up for it. Even with a minor setback, I found myself browsing their website again, tempted by their latest collections and limited editions. And let me tell you, every piece I've owned from Mansur Gavriel has been worth it. In a world where customer service can make or break a brand, Mansur Gavriel exceeded my expectations. While some may advise against international shipping, I confidently recommend Mansur Gavriel to fashion enthusiasts worldwide. Their timeless designs and commitment to customer satisfaction have truly won me over. Thank you, Mansur Gavriel, for transforming not just my wardrobe, but my shopping experience as well!

This is not a luxury brand

I recently purchased a coat from mansurgavriel.com with high expectations due to the hefty price tag. Unfortunately, after only a handful of wears, the seams of the coat started coming apart. Disappointed, I reached out to their customer service for assistance, only to be informed that their warranty does not cover wear and tear, despite the exorbitant cost of the item. I must say, I was truly let down by the lack of accountability and poor quality of the product. For a brand that positions itself as luxury, the overall experience fell short of expectations. It's disheartening to invest in an item, only to find that it does not live up to its price and the brand's reputation. Moving forward, I hope that mansurgavriel.com takes customer feedback to heart and reconsiders their approach to quality and customer service. As a consumer, I value transparency, reliability, and the assurance that my investment is backed by a brand that stands behind its products. I sincerely hope that my experience can shed light on the areas that need improvement, and that future customers will receive the level of quality and service they deserve.

Transformative Quality at Affordable Prices: A Testimonial for Mansur Gavriel

Let me share my experience with you all for Mannsurgavriel.com, a brand that truly sets itself apart in the realm of luxury. I was initially drawn to their exquisite coat collection and decided to invest in one priced at 2000eur. The first few wearings were nothing short of luxurious bliss, embodying superb quality and unrivaled style. However, after about ten outings in this stunning coat, I noticed an issue with the seams. To my dismay, they started to come apart, impacting the overall integrity of the garment. Naturally, I reached out to their customer service team, hoping for a resolution that would align with the brand's reputation for excellence. To my surprise, Mansur Gavriel not only acknowledged the concern promptly but also went above and beyond to rectify the situation. Their dedication to customer satisfaction shone through as they addressed the issue with care and professionalism. Despite the warranty period nearing its end, they upheld their commitment to quality and craftsmanship, ensuring that my beloved coat was restored to its former glory. In essence, Mansur Gavriel exemplifies a fusion of transformative quality and affordability. Their products speak volumes about their dedication to providing customers with not just fashion, but an experience of timeless elegance and sophistication. I can confidently say that my trust in their brand has only been reaffirmed, and I look forward to indulging in more of their creations in the future. For those seeking a brand that prioritizes customer satisfaction and delivers unparalleled quality at accessible prices, Mansur Gavriel is a true gem in the world of luxury fashion. Embrace their creations, and let yourself be enveloped in a world where style meets substance, where affordability meets excellence. Your wardrobe will thank you, and your heart will sing with joy.

Exceptional Quality, But Lacking in Customer Service

My experience with mansurgavriel.com was a mix of delight and frustration. The product I received was exceptional - the craftsmanship and quality were unparalleled. However, the customer service experience left much to be desired. Upon reaching out to their customer service team, I initially encountered some challenges. It took over 10 days to receive a reply, which, admittedly, tested my patience. When I finally heard back, I corresponded with someone named Ester. Regrettably, after my response, I was met with radio silence. Subsequent attempts to follow up only added to my disappointment, as a response remained elusive for another week. The lack of prompt and consistent communication was disheartening and soured my overall impression of the brand. Despite this setback, I remain impressed with the product. The quality and attention to detail in the items I purchased were truly commendable. The impeccable craftsmanship and luxurious materials exceeded my expectations, making it evident why mansurgavriel.com holds such a reputable position in the market. While the hurdles in customer service tested my loyalty, I am willing to consider future purchases from mansurgavriel.com. However, an assurance of improved communication and customer care would be pivotal in influencing my decision. I am hopeful that my feedback will contribute to enhancing the brand's commitment to customer satisfaction.

A Diamond in the Rough: Unparalleled Customer Support at Mansur Gavriel

My testimonial for mansurgavriel.com is a testament to their exceptional customer service. Initially faced with challenges reaching their team, I was pleasantly surprised by the swift and personalized response from Ester. Despite a brief hiccup in communication, the dedication and attentiveness of the support staff shone through. Not only did they promptly resolve my concerns, but they also went above and beyond to ensure my satisfaction. This level of care and commitment is a rarity in today's e-commerce landscape. As a token of appreciation, Mansur Gavriel offered a generous discount code, further solidifying my loyalty to their brand. I am grateful for their efforts and will continue to support such a customer-centric company. Thank you, Mansur Gavriel, for setting the bar high and exceeding all expectations!

Outstanding Quality and Customer Service

Let me start by sharing my wonderful experience with Mansur Gavriel. From the moment I found their website, I was enamored with the exquisite designs showcased on their platform. I finally decided to make a purchase and eagerly awaited the arrival of my new bag. Upon receiving the package, I carefully unwrapped it in anticipation, only to find that the bag did not quite resemble the images featured on the website. I was incredibly disappointed by the disparity in craftsmanship and overall appearance. However, I was determined to resolve the issue, and immediately reached out to Mansur Gavriel to initiate the return process. To my dismay, several days passed without receiving a response. I found myself feeling disheartened, unsure if my concerns would be addressed or if I would be met with a complete lack of support. However, I persisted in my efforts to connect with the company in hopes of resolving the matter amicably. Finally, after what felt like an eternity, I received a reply. Despite the initial delay, the team at Mansur Gavriel was incredibly understanding and sincerely apologized for the oversight. They promptly arranged for the return of the item and initiated a full refund without any further inconvenience on my end. I was taken aback by the level of care and attention to detail demonstrated by the customer service team. Their professionalism and dedication to ensuring customer satisfaction truly set them apart. I was so appreciative of their swift resolution and commitment to making things right. In the end, what could have been a disappointing experience turned into a testament of exceptional customer service. Mansur Gavriel not only addressed my concerns promptly but also left a lasting impression with their genuine care and dedication to their customers. I am truly grateful for the positive resolution and can confidently say that despite the initial hiccup, the quality of service I received speaks volumes about the integrity of Mansur Gavriel as a brand. I look forward to revisiting their website and exploring their stunning collection once again, knowing that their commitment to customer satisfaction is unwavering. Thank you, Mansur Gavriel, for making things right and setting the bar for outstanding customer service.

A Heartfelt Plea to Stay Away from Disappointment

Delving into my experience with mansurgavriel.com stirred up emotions I never expected. The anticipation of receiving a bag that mirrored the elegance displayed on the website’s images quickly shattered upon unboxing. The stark difference in craftsmanship left me disheartened, as the bag bore little resemblance to its virtual counterpart. The journey to seek resolution commenced with attempts to reach out to Mansur Gavriel for a return and refund. However, each passing day of silence from their end only added to my dismay. The lack of acknowledgment or assistance after four days tested my resolve. While my encounter may have been vastly different from what others have experienced, I implore you to proceed with caution. The allure of owning a piece from Mansur Gavriel’s collection might be alluring, yet the reality may not align with your expectations. The risk of investing in an overpriced item that falls short of satisfaction looms large, ready to cast a shadow of regret. My earnest advice stems from a place of disappointment and a desire to save others from a similar fate. Let my encounter serve as a cautionary tale, urging you to tread carefully in the world of online shopping. Find solace in brands that value transparency, quality, and customer satisfaction above all else to avoid the treacherous path that I traversed. Your journey towards sartorial bliss deserves to be adorned with delight, not marred by the remnants of shattered expectations. Choose wisely, and may your purchases always exceed your aspirations.

Unresponsive customer service

As a dedicated fan of mansurgavriel.com, I have always been impressed by the quality and style of their products. However, I recently encountered an issue with an order and reached out to their customer service team for assistance. Despite my initial excitement about my purchase, I found myself feeling frustrated and disappointed when my email went unanswered for over a week. It's disheartening when a company you admire and support fails to deliver on the most basic aspect of customer service – responsiveness. I couldn't help but feel let down as I waited eagerly for a resolution to my concern. The lack of communication left me uncertain about the status of my order and wondering if I would ever receive a response. While I still value the brand and its offerings, this experience has undoubtedly left a bitter taste in my mouth. I hope that mansurgavriel.com takes the necessary steps to address their customer service issues and ensure that no other customer has to endure a similar disappointment. In the end, I remain hopeful that my concern will be addressed, and I can continue to enjoy the exceptional products that mansurgavriel.com has to offer. Nevertheless, I sincerely hope that they recognize the importance of timely and attentive customer support to maintain the trust and loyalty of their valued patrons.