Maratano Reviews

Voted Poor (2/5)

55 Votes

55 Reviews

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In the Big Sales category

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18% users rated Terrible
35% users rated Poor
9% users rated Average
27% users rated Very Good
11% users rated Excellent
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Introduction is an online retailer that offers a wide range of products to cater to the needs of various customers. From fashion and beauty to electronics and home decor, aims to provide a convenient shopping experience and a diverse selection of products.


  • Extensive product range: offers a wide variety of products, ensuring that customers can find what they are looking for.
  • Competitive prices: The website provides products at competitive prices, making it an attractive option for budget-conscious consumers.
  • User-friendly interface: features a simple and intuitive interface, allowing users to easily navigate through the website.
  • Secure payment options: The website supports secure payment methods, ensuring that customer transactions are protected.
  • Promotional discounts: frequently offers discounts and promotions, allowing shoppers to save money on their purchases.


  • Limited customer reviews: Although showcases some customer reviews, the website could benefit from a larger number of reviews to provide more confidence to potential buyers.
  • Shipping costs: While offers shipping services, some customers may find the shipping costs to be slightly higher compared to other online retailers.
  • Return and exchange process: Some customers have reported difficulties with the return and exchange process, which could be improved for a smoother experience.

User Experience prioritizes user experience by providing a seamless interface and intuitive browsing experience. The website's search function enables customers to find the desired products quickly. The well-categorized product sections and detailed product descriptions further enhance the user experience.

Pricing and Value for Money offers competitive pricing across its product range. Customers can find affordable options without compromising on quality. The website frequently offers discounts and promotions, providing excellent value for money.

Customer Service provides customer support via various channels, including email and phone. The customer service team is responsive and helpful, assisting customers throughout their shopping journey. However, the response time could be improved to enhance overall customer satisfaction.

Product Quality and Selection offers products from reputable brands, ensuring good quality and durability. The website features a vast selection of products, offering options to suit different preferences and needs.

Website Usability

The website's user-friendly interface makes it easy for customers to navigate and locate products. The search bar, filters, and sorting options facilitate efficient product searches. However, occasional loading times may slightly impact the overall website usability.

Returns and Exchanges provides a returns and exchanges policy for eligible items. However, some customers have reported difficulties with the process, including delays and additional shipping costs. Streamlining the return and exchange procedure would greatly enhance customer satisfaction.

Promotions and Discounts frequently offers promotions and discounts, allowing customers to save money on their purchases. The website highlights these deals, making it easy for shoppers to take advantage of the available discounts.

Reputation has gradually built a positive reputation as a reliable online retailer. The website has garnered trust from its customers by consistently delivering quality products and offering a secure shopping experience.

Payment Options accepts various secure payment methods, including credit/debit cards and digital wallets. This variety of payment options ensures convenience for customers, allowing them to choose their preferred method.

Loyalty Programs does not currently offer a specific loyalty program. However, repeat customers may still benefit from the frequent promotions and discounts offered by the website.

Customer Reviews features customer reviews on select products. While the number of reviews is relatively limited, they do provide insights into the quality and satisfaction levels of purchased items. The addition of more customer reviews would further enhance the shopping experience on the website.

Community Involvement actively engages with its customer community through social media platforms. The website shares updates, responds to customer queries, and encourages customer feedback, fostering a sense of community among its shoppers.

Shipping and Costs offers shipping services to various locations. However, it is worth noting that some customers have reported slightly higher shipping costs compared to other online retailers. The website should consider revising its shipping costs to remain competitive in this aspect.

In conclusion, offers a diverse range of products, competitive pricing, and a user-friendly interface. While the website could improve customer reviews, the overall reputation and product quality instill confidence in potential buyers. With streamlined returns and exchanges and revised shipping costs, has the potential to further enhance its reputation as a reliable and customer-centric online retailer.