Users Voice for Marcelle

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Marcelle Overall rating
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Review article published on: 05 Jan 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 1.8 5 5 5 5
Jan 2023 5 5 4.1 4.8 1.8 5
Feb 2023 5 3.4 5 5 5 1.8
Mar 2023 5 3.1 5 5 5 5
Line Chart for Rating of peer stores

Detailed Marcelle Review by

Introduction is a French cosmetics company that boasts over 145 years of experience in manufacturing high-quality products for women. The brand prides itself on offering a range of hypoallergenic and fragrance-free products that cater to women with sensitive skin. has an extensive collection of products, including skincare, makeup, and beauty tools. The website is easy to navigate and features helpful resources such as beauty tips, tutorials, and a blog.

Pros and Cons

  • Extensive product range catering to women with sensitive skin
  • Free shipping on orders over $50
  • 30-day return policy
  • Informative beauty blog
  • Higher prices compared to some of its competitors
  • No loyalty program

User Experience

The website is easy to navigate, and the layout is well-organized. The homepage features several top-selling products and promotions. The search function is efficient, and users can filter their searches by product type, skin type, and shade. The product pages are informative and feature detailed descriptions, reviews, and ratings.

Pricing and Value for Money's prices are higher compared to some of its competitors but are justified by the brand's focus on producing hypoallergenic and fragrance-free products suitable for women with sensitive skin. The website also frequently offers promotions and discounts that provide good value for money.


Some of's competitors include Clinique, Neutrogena, and La Roche Posay. These brands also offer hypoallergenic and fragrance-free products but have different pricing models and product ranges.

Customer Service provides excellent customer service with a dedicated customer support team available via email or phone. The website also has a frequently asked questions (FAQ) section that covers most of the common queries that users may have.

Product Quality and Selection's products are of high quality, and the brand's commitment to producing hypoallergenic and fragrance-free products makes it an attractive choice for women with sensitive skin. The brand's product selection includes skincare, makeup, and beauty tools, and the website frequently introduces new products and collections.

Website Usability

The website is user-friendly, and the pages load quickly. The website's color scheme and font choices are easy on the eyes, and the website's responsive design is tailored for viewing on different devices. The website's layout is well-organized, and navigating the website to find products is a breeze.

Returns and Exchanges offers a 30-day return policy for all products purchased from the website. Users can request a return by contacting the customer support team via email or phone. Returns are processed within 7-10 business days, and refunds are issued in the original form of payment.

Promotions and Discounts frequently runs promotions and discounts on its products. Users can access these deals via the website's promotion page, which features ongoing promotions, special offers, and discount codes.

Reputation has a good reputation in the cosmetics industry, known for producing high-quality hypoallergenic and fragrance-free products that cater to women with sensitive skin. The brand has been around for over 145 years and has a loyal customer base.

Payment Options accepts multiple payment options, including credit cards, PayPal, and Apple Pay. The website's checkout process is smooth and secure, ensuring that users' payment information is protected.

Loyalty Programs does not offer a loyalty program, which is a disadvantage compared to some of its competitors. A loyalty program can incentivize users to purchase more products and help retain customers.

Customer Reviews has a section on each product page that displays customer reviews and ratings. The website also features a review section on its homepage, where users can read reviews and ratings of popular products.

Community Involvement is actively involved in community initiatives and frequently partners with charitable organizations to give back to the community. The brand's blog also features articles on social and environmental issues.

Shipping and Costs offers free shipping on orders over $50, and the website delivers to all regions of Canada and the United States. The website provides estimated delivery times and online tracking for all orders. Shipping costs for orders under $50 vary based on the delivery location and shipping method selected.