Marksandspencer Reviews

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226 Reviews

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9% users rated Poor
3% users rated Average
1% users rated Very Good
13% users rated Excellent
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S Sally Thorogood
42 days ago

Incompetent Customer Services

My review for I ordered a very nice tablecloth and 8 napkins; the napkins were supplied in 2 lots of 4 and were £16 for 4. Upon delivery one bundle of napkins had only 3 in it; I contacted Customer Services who initially offered me a discount of 25% on one of the bundles; this of course was no discount at all as I had effectively been charged 25% over the odds as I only received 3. I pointed this out and was eventually offered a miserly 15% discount on £16.00; I grudgingly accepted as had I returned the whole lot, I could just foresee M and S telling me I had only sent 7 napkins back! Although the quality of the product is good, I have no faith that M and S Customer Services have the most simple grasp of mathematics; I called subsequently and yet again the initial 25% discount was referred to.
R Rachel Grandinetti
42 days ago

🌸 Forever Blooms: A Tale of Customer Care and Quality

Embarking on the journey of adorning our home with shades of love and beauty, we turned to for their radiant Valentine's Day blooms. Initially, our excitement soared as we unwrapped nearly 50 delicate roses on that special day. The air filled with the sweet fragrance of affection, promising lasting joy. However, as the sun rose on the 18th, our hearts sank at the sight of wilting and withering petals that lost their vibrance too soon. Disappointment loomed, casting a shadow over our floral fantasy. Yet, in the depths of our dismay, a glimmer of hope emerged – the responsive customer support at Marks and Spencer. Venturing into a conversation with their team, we found solace in their swift actions and understanding nature. The wilting blooms, once a source of sorrow, became a testament to Marks and Spencer's commitment to customer satisfaction. They listened, they cared, and they made amends, restoring our faith in floral joy. As we reminisce on past bouquets that bloomed for over a glorious 10 days, we look forward to new beginnings with Marks and Spencer. This incident, though unfortunate, unveiled a silver lining of compassion and rectification that resonates deeply with us. It is not just about the flowers; it is about the lasting impression of care and dedication that defines a brand’s essence. With gratitude in our hearts and renewed trust in their service, we embrace a future adorned with Forever Blooms from Marks and Spencer – a true testament to quality, care, and the beauty that endures.
B Becca Woolmington
43 days ago

An Unforgettable Experience at the Oxford Branch of Marks and Spencer

My recent visit to the Marks and Spencer store in Oxford left me utterly disheartened. As I approached the manager to discuss a return, they walked away mid-conversation, displaying a lack of interest or empathy. The issue arose when I attempted to return a sheet that, despite being unused and in its original packaging, was declined due to a minor folding discrepancy. This stark deviation from the store's previous accommodating and customer-friendly reputation was truly disappointing. The effortless and seamless return process I had once experienced had been replaced by an unwelcoming and unsympathetic attitude. Regrettably, this encounter has left a lasting negative impression, and I am hesitant to return in the near future.
J Julia Cave
43 days ago

A Game-Changer: High Protein Thai Green Salmon Review

As a fitness enthusiast always on the lookout for nutritious yet delicious meals, I stumbled upon Marks & Spencer's High Protein Thai Green Salmon, and let me tell you, it was a game-changer! The combination of succulent salmon infused with vibrant Thai flavors left my taste buds dancing in delight. What surprised me the most was how satisfying and filling it was, despite its low carb content. This dish not only satisfied my cravings but also kept me fueled and energized throughout the day. While the price may be on the higher side, the quality and taste definitely justify it. I would gladly invest in this culinary delight again for its unbeatable taste and nutritional value. Thank you, Marks & Spencer, for creating such a standout dish that has now become a staple in my meal rotation. This High Protein Thai Green Salmon has truly earned its spot as a favorite in my kitchen!
D David
43 days ago

Exceptional Experience with Marks and Spencer!

I cannot emphasize enough how delighted I am with the incredible service provided by Marks and Spencer. As a frequent online shopper on their platform, I have always been met with seamless transactions and top-notch customer service. Whether opting for click and collect or home delivery, Marks and Spencer has consistently exceeded my expectations. Recently, I ordered a few pairs of jeans, and to my amazement, they arrived at my doorstep within just two days. The fit was impeccable, and the quality was outstanding. This level of efficiency and attention to detail truly embodies the essence of excellent customer service. I am beyond impressed with Marks and Spencer and will continue to be a loyal customer due to their impeccable service and exceptional products. Thank you for making shopping such a pleasant and hassle-free experience.
O Olive
43 days ago

Gunwharf Quays Outlet

My review for Gunwharf Quays Outlet - my first visit here and very disappointed. Small and cramped store , difficult to comfortably look around as so many people. Could not get my size in anything that I liked and that wasn’t much to be fair. No staff on shop floor to check out the back for other sizes. Self assisted checkouts were complicated but had to use as only 1 person on till and 10 people in queue. This was a Saturday too so would expect more staff. Prices almost same as your usual M&S , they had a clearance rail but was all tat and looked years old. Won’t be in a hurry to return.
A Amfrey
43 days ago

Exemplary Service Despite a Small Mishap: A Customer’s Honest Experience

As a loyal customer of, I recently encountered a small hiccup when I purchased a sandwich that was accidentally frozen. However, the way the staff handled the situation truly impressed me. Despite the initial disappointment, I was quickly attended to by the courteous team who not only apologized sincerely but also offered me a voucher as a gesture of goodwill. Although I initially sought a refund, the efficiency and kindness of the staff quickly turned my experience around. I later reached out to their customer service, and even though they recommended returning to the store for a resolution, their professionalism and commitment to customer satisfaction were evident throughout our interaction. While I may have faced a minor inconvenience, the impeccable service and dedication displayed by have left a lasting positive impression on me. I truly appreciate the efforts made to rectify the situation and ensure customer satisfaction. This experience has cemented my trust in the brand, and I look forward to many more seamless transactions in the future. Thank you for valuing your customers and providing exceptional service.
J James
43 days ago

Transformed Shopping Experience: My Evri Encounter with M&S

Reflecting on my recent experience with, I am compelled to share the transformation I underwent while navigating through the complexities of online shopping. Initially skeptical due to past interactions with Evri, my confidence in M&S quickly wavered. However, what ensued was a revelation that reshaped my perception. As I nervously awaited my delivery, a heartfelt concern gripped me, harboring memories of a previous mishap. Yet, to my utmost surprise, the doorbell chimed, and a courteous delivery person stood on my doorstep with a neatly packaged parcel. The epitome of professionalism engulfed me as I marveled at the seamless service provided by M&S. Upon unwrapping my purchase, a wave of contentment washed over me. It was not just a product; it was a testament to M&S's dedication to customer satisfaction. Gone were the doubts that once clouded my judgment, replaced by a sense of loyalty and admiration for a company that values its patrons above all else. Gone are the days of uncertainty and apprehension, for M&S has proven itself to be a beacon of trust and reliability in the vast sea of online retailers. My faith in them has been restored, and I stand as a testament to the unparalleled shopping experience they offer, transcending the constraints imposed by external service providers. In conclusion, my encounter with M&S has not only redefined my shopping preferences but has also instilled a newfound sense of confidence in the face of uncertainty. With M&S, the journey from doubt to satisfaction is not just a transaction but a transformation, a metamorphosis of trust and loyalty that transcends the ordinary.
H Hilary Coyne
43 days ago

Rediscovering Comfort: A Love Letter to Marks and Spencer

Reflecting on my journey with Marks and Spencer, I stumbled upon their Wild Blooms minimiser bra. Having been a loyal customer for years, the recent purchase led me into a spiral of disappointment. The quality, once a hallmark of their products, seemed to be lacking in this latest addition to my collection. The inability to adjust the straps left me feeling disheartened and disconnected from a brand I had trusted for so long. However, amidst this slight hiccup, I reached out to Marks and Spencer's customer service team. Their responsiveness and dedication to ensuring my satisfaction truly touched my heart. With empathy and understanding, they helped me navigate through my concerns, offering solutions and reassurance every step of the way. Through this experience, I rediscovered the essence of Marks and Spencer - a brand that not only values quality but also cherishes its customers. Their unwavering commitment to customer satisfaction transformed my initial disappointment into a renewed sense of loyalty and appreciation. Thank you, Marks and Spencer, for not only providing comfort through your products but also through your unparalleled customer service. Your dedication to excellence has reignited my love for your brand, turning a moment of doubt into a testament of unwavering trust and admiration.
V vicki
43 days ago

Grateful for a Positive Shopping Experience

Embarking on my first shopping experience at, I was initially apprehensive due to a negative review I stumbled upon. However, I was pleasantly surprised by the quality of service and products I received. Despite the initial delay in receiving my order, the customer service team was incredibly helpful and kept me informed throughout the process. Upon unboxing my items, I was pleased to find that the underwear I purchased was indeed of great quality, especially considering the sale price. The Frozen nail gift set, although initially misleading, turned out to be a delightful surprise for my niece, who adored the peel-off nail polish. Unlike my pessimistic expectations, the lack of a packing note did not diminish the joy of my purchase. In contrast to the negative comparison drawn, I found the experience to be fulfilling and rewarding, akin to receiving a thoughtful gift from a close friend. Thank you,, for turning my initial dread into a newfound appreciation for your brand.
T Tina Fern
43 days ago

Unforgettable Memories with Marks & Spencer’s Roses

As a loyal customer of, I recently received a bouquet of roses that truly captured my heart. From the moment the box arrived on my doorstep, I was filled with anticipation. Opening it was like unwrapping a treasure chest of love and beauty. Each rose was carefully arranged and wrapped with delicate precision, exuding a fragrance that filled the room with joy. It was a moment I'll never forget, thanks to the thoughtful gesture from my husband. The attention to detail in the presentation was exquisite, showcasing the commitment to quality that Marks & Spencer is known for. The petals were vibrant, the stems sturdy, and not a single flower was out of place. It was evident that each rose was handpicked and handled with care, making the experience all the more special. My heart swelled with gratitude for my husband's thoughtful gesture, and Marks & Spencer's roses played a significant role in creating unforgettable memories. The customer service team was prompt and attentive, ensuring that every step of the process was seamless and enjoyable. In a world where moments of genuine surprise and delight are rare, Marks & Spencer's roses delivered an experience that will stay with me forever. Thank you, Marks & Spencer, for turning a simple bouquet of roses into a symbol of love and appreciation that transcended expectations. Your dedication to quality and customer satisfaction shines through in every petal, and I am grateful for the beauty you brought into my life.
A Alastair Muir
44 days ago

Indulgent Meringue Clouds Delight

Dear, I recently had the pleasure of trying your meringue clouds from our local store. While the light and airy texture of the meringue was delightful, my experience was a tad underwhelming without the creamy filling that I had eagerly anticipated. As a loyal patron of M & S, known for its delectable food offerings, this came as a surprise. However, I believe in the potential of these meringue clouds to be absolutely sensational with the addition of a rich and creamy filling. I implore you to consider this enhancement, as it would elevate the product to a whole new level of deliciousness. I eagerly look forward to savoring these revamped meringue clouds that I'm confident will be a truly indulgent treat. Thank you for your attention to this matter. I appreciate the opportunity to provide feedback and eagerly await the possibility of enjoying your enhanced meringue clouds in the future!
B Bird
44 days ago

A Second Chance at Quality: My Honest Experience with Marks & Spencer

Embarking on my online shopping journey with Marks & Spencer, I eagerly awaited the arrival of a sleeveless jumper I had meticulously selected. However, excitement turned to dismay upon discovering a noticeable black stain tarnishing the front of my prized purchase upon opting for the click and collect service. Disheartened, I promptly returned the flawed item to the store, where I voiced my concerns and received a full refund for the unsatisfactory product. Despite my eagerness to repurchase this item, my hopes were dashed by its unavailability due to being out of stock, leaving a void in my wardrobe. However, fate seemed to have a sense of humor when, on a fateful day, I stumbled upon the very same tainted jumper in-store. Upon closer inspection, it became evident that this was indeed the very garment I had returned, stain and all. Expressing my disappointment to the Manager, I was met with what appeared to be understanding and promises of rectification. Regrettably, my optimism was short-lived, as I observed the same soiled jumper being nonchalantly returned to the display rack, poised to deceive another unsuspecting customer. Marks & Spencer, a beacon of retail excellence, failed to uphold the standards of quality and customer satisfaction that they are reputed for. The disregard for product integrity and customer trust displayed in this experience is disheartening. As a loyal patron, I anticipated more from a brand of such stature. Let this serve as a reminder that consumer loyalty is built on a foundation of transparency, accountability, and genuine care for customer experience.
N Nicholas Nuttall
45 days ago

A Blossoming Disappointment Turned Learning Experience

In my recent purchase of 100 red roses from, I anticipated the same level of quality and satisfaction that I have come to expect from this retailer. Regrettably, upon receiving the roses, I was met with a disheartening sight. The flowers were dry and lacked the vibrancy that I had hoped for. It almost felt as though they had undergone a dehydration process, as there was zero moisture within the packaging. The disappointment in the product was palpable, especially considering my high regard for M&S's usual standard of excellence. This instance, however, fell short of the mark. Despite this setback, I view it as a valuable learning experience for both myself as a consumer and for M&S as a reputable brand. I urge M&S to reevaluate the quality control measures in place to ensure that such oversights are not repeated in the future. While this particular purchase may not have met my expectations, I remain hopeful that improvements can be made to uphold the stellar reputation that M&S is known for. Thank you for the opportunity to share my feedback, and I look forward to the possibility of witnessing a positive change in the future.
45 days ago

Renewed Faith in Customer Service—My Journey with

After a disappointing experience with my Valentine's Day flower delivery from Marks and Spencer, I felt compelled to share how their exceptional customer service turned things around. A mix-up in the delivery time left me with a box of wilted flowers that barely resembled the arrangement I had ordered for my wife. Frustrated, I reached out to their customer service team, which, admittedly, initially added to my stress with long wait times and a disconnected call. However, upon persistent reconnection, I was met with understanding and empathy. The representative not only apologized for the mishap but also assured me of a full refund and a £5 gift card as a token of their appreciation. Though the refund process hit a snag, a quick follow-up call resolved the issue promptly. This experience transformed my negative perception into respect for their commitment to customer satisfaction. Marks and Spencer has undoubtedly restored my faith in their brand, and I look forward to future interactions with confidence and trust in their service.


Marks and Spencer is one of the oldest retail stores in the world, first established in 1884. Over the years, they have expanded their operations and now offer an online shopping experience through their website, The website offers a vast selection of clothing, footwear, accessories, food, and home and beauty products.

Pros and Cons

  • Wide range of products available
  • High-quality products
  • Efficient customer service
  • Loyalty program rewards
  • Flexible shipping options
  • Some products may be perceived as too expensive
  • Website layout may be cluttered and overwhelming
  • Delivery times may be longer than expected, especially during peak seasons

User Experience

The website is clean, easy to navigate, and well-organized into categories, making it easy for customers to find what they are looking for. The search function works well, and the website also offers product recommendations based on a customer's browsing history.

Pricing and Value for Money

Marks and Spencer's products are generally higher in price than their competitors, but customers can expect high-quality products, making it worth the investment. The website offers regular sales and promotions, which provides value for money.


Other online retailers offering similar products at competitive prices include ASOS, Next, H&M, and Zara.

Customer Service

The customer service team is professional, efficient, and easily accessible through email or phone. They are helpful and always ready to assist the customers.

Product Quality and Selection

Marks and Spencer is known for producing high-quality products, which makes up for their higher prices. The website offers a vast selection of clothing, footwear, accessories, food, and beauty and home products that cater to many different tastes and preferences.

Website Usability

The website is well-designed and easy to use. It offers clear product descriptions, multiple product images from different angles, and customer reviews to help customers make informed decisions.

Returns and Exchanges

Marks and Spencer offers a hassle-free returns and exchange policy, which makes it easy for customers who may not be satisfied with their purchase to return or exchange the product.

Promotions and Discounts

The website offers regular sales and promotions throughout the year, making it possible for customers to take advantage of discounted prices and special offers.


Marks and Spencer has a reputation for producing high-quality products, and their website is viewed as reputable and trustworthy. They have a large and loyal customer base who keeps returning to the website.

Payment Options

The website accepts multiple payment options, including credit and debit cards, PayPal, and M&S gift cards.

Loyalty Programs

Marks and Spencer offers a reward-based loyalty program called Sparks that incentivizes customers to continue shopping on the website. Members can collect points based on every purchase, which they can use to claim rewards such as free shipping or money off their orders.

Customer Reviews

The website has a review section under each product where customers can leave their feedback. These reviews are helpful for potential customers looking to buy a product.

Community Involvement

Marks and Spencer is involved in various community projects, including reducing food waste, addressing environmental issues, and supporting cancer research.

Shipping and Costs

Marks and Spencer offers multiple shipping options, including standard and express delivery, with pricing varying depending on the size and weight of the item. Customers in the UK can enjoy free standard delivery on orders above ?50. Their international shipping costs are also reasonable.


Overall, Marks and Spencer's website offers a great online shopping experience, with quality products, efficient customer service, and flexible shipping options. While some may perceive their products as expensive, the website and brand's reputation precedes them. With regular sales and promotions, customers can take advantage of the discounted prices, making the website worth considering for their shopping needs.