Introduction

Marks and Spencer is one of the oldest retail stores in the world, first established in 1884. Over the years, they have expanded their operations and now offer an online shopping experience through their website, marksandspencer.com. The website offers a vast selection of clothing, footwear, accessories, food, and home and beauty products.

Pros and Cons

Pros:
  • Wide range of products available
  • High-quality products
  • Efficient customer service
  • Loyalty program rewards
  • Flexible shipping options
Cons:
  • Some products may be perceived as too expensive
  • Website layout may be cluttered and overwhelming
  • Delivery times may be longer than expected, especially during peak seasons

User Experience

The website is clean, easy to navigate, and well-organized into categories, making it easy for customers to find what they are looking for. The search function works well, and the website also offers product recommendations based on a customer's browsing history.

Pricing and Value for Money

Marks and Spencer's products are generally higher in price than their competitors, but customers can expect high-quality products, making it worth the investment. The website offers regular sales and promotions, which provides value for money.

Alternatives

Other online retailers offering similar products at competitive prices include ASOS, Next, H&M, and Zara.

Customer Service

The customer service team is professional, efficient, and easily accessible through email or phone. They are helpful and always ready to assist the customers.

Product Quality and Selection

Marks and Spencer is known for producing high-quality products, which makes up for their higher prices. The website offers a vast selection of clothing, footwear, accessories, food, and beauty and home products that cater to many different tastes and preferences.

Website Usability

The website is well-designed and easy to use. It offers clear product descriptions, multiple product images from different angles, and customer reviews to help customers make informed decisions.

Returns and Exchanges

Marks and Spencer offers a hassle-free returns and exchange policy, which makes it easy for customers who may not be satisfied with their purchase to return or exchange the product.

Promotions and Discounts

The website offers regular sales and promotions throughout the year, making it possible for customers to take advantage of discounted prices and special offers.

Reputation

Marks and Spencer has a reputation for producing high-quality products, and their website is viewed as reputable and trustworthy. They have a large and loyal customer base who keeps returning to the website.

Payment Options

The website accepts multiple payment options, including credit and debit cards, PayPal, and M&S gift cards.

Loyalty Programs

Marks and Spencer offers a reward-based loyalty program called Sparks that incentivizes customers to continue shopping on the website. Members can collect points based on every purchase, which they can use to claim rewards such as free shipping or money off their orders.

Customer Reviews

The website has a review section under each product where customers can leave their feedback. These reviews are helpful for potential customers looking to buy a product.

Community Involvement

Marks and Spencer is involved in various community projects, including reducing food waste, addressing environmental issues, and supporting cancer research.

Shipping and Costs

Marks and Spencer offers multiple shipping options, including standard and express delivery, with pricing varying depending on the size and weight of the item. Customers in the UK can enjoy free standard delivery on orders above £50. Their international shipping costs are also reasonable.

Conclusion

Overall, Marks and Spencer's website offers a great online shopping experience, with quality products, efficient customer service, and flexible shipping options. While some may perceive their products as expensive, the website and brand's reputation precedes them. With regular sales and promotions, customers can take advantage of the discounted prices, making the website worth considering for their shopping needs.

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Hi there! My name is Tanya Djavadzadeh and I am a Senior News Reporter at Askmeoffers.com, a Social Media Strategist, and a Photographer. With my skills in content creation and structured strategy, I help...

Marksandspencer Recent User Reviews

User Rating

5 stars

97

4 stars

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3 stars

16

2 stars

46

1 stars

360

Duration

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Reviewer Name: Miss G Davies

Review Submission Date: 2022-12-24

Review Title: Useless
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Review Description: I ordered an item on the 11th December and paid for next day delivery. It has still not arrived (12 days later) due to 'weather conditions'. It is the second time I have ordered this item and the second time it has been lost by Evri. Why are a brand like M&S using Hermes?!

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Reviewer Name: Lisa Norris

Review Submission Date: 2022-12-24

Review Title: After watching the Christmas TV…
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Review Description: After watching the Christmas TV programme we decided to try the Christmas sourdough loaf well it was very underwhelming and at £4 a loaf very over priced so much effort in getting it right by their chief Baker on the programme I think he missed the mark

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Reviewer Name: Christopher Thompson

Review Submission Date: 2022-12-23

Review Title: Company in severe decline
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Review Description: My wife bought a present for her 90 year old mother in Scotland and paid cash for it in her local store. Evri did not deliver it and claim to have left it on a bin outside the house. No-one has seen it. M&S are distancing themselves from the problem directing my wife to Evri who are impossible to get sense from. How can a company of such former stature as M&S be happy with this level of service. Take the money, then pass the buck to a very substandard delivery service. What happened to customer care? What happened to consumer rights?

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Reviewer Name: Rosie Ob

Review Submission Date: 2022-12-23

Review Title: Cancelled order with no notice!
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Review Description: Cancelled order with no notice!My order was due for collection but then I received an email to say it was delayed until 23rd Dec. My husband travelled to pick the item up only to receive an email this morning that it was cancelled as the item was out of stock. This is unacceptable as there is no excuse for the late notice. To now have to source this item which was a Christmas gift at such short notice Will be impossible. Shame on you MandS. As I loyal customer for many years I feel very let down.

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Reviewer Name: Fiona Holman

Review Submission Date: 2022-12-23

Review Title: Excellent service.
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Review Description: Manic M and S last night at Fosse park Leicester but despite this a very helpful young man who was stacking shelf’s went off and found us 3 best ever trifles. So polite and very helpful. Sad I did not get his name. Well done .

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Reviewer Name: Ian

Review Submission Date: 2022-12-23

Review Title: Quality men's clothing
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Review Description: As a man of 40+ I find M&S great for clothing. There are very few high street stores now for my age group offering good quality clothes. Highly recommended. I would recommend you try on in store as sizes vary slightly between shirts, overshirts, jackets etc. in my opinion (i.e. an over shirt can fit a bit bigger than a shirt of the same size).

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Reviewer Name: Anna Lumley

Review Submission Date: 2022-12-23

Review Title: Zero customer service
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Review Description: My first order was delayed then cancelled without communication, they then re ordered it with a promise to deliver 2 days later. Again it has still not been dispatched even though it is in stock and still no communication. Customer service centre is completely useless, they will not cancel the order but don't know if or when I will get it. They have had my money for 2 orders for the same one item yet I'm still left empty handed.

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Reviewer Name: It’s only me

Review Submission Date: 2022-12-22

Review Title: For such an respected retailer you…
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Review Description: For such an respected retailer you should use a respected delivery company!!!! The company you are using are abysmal L!!!! order place Saturday now thurs excuses from delivery company are pathetic customer service advisor wasn’t very helpful either and cut me off!!!!

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Reviewer Name: Lara Baxter

Review Submission Date: 2022-12-22

Review Title: Marks and Spencer Store
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Review Description: I recently visited the Marks and Spencer store in Wolstanton Retail Park to collect my Christmas Food. I was greeted by both Sarah and Milly they were truly professional retail employees who were able to help me locate my food and purchase with ease. Great shopping experience. Will definitely use this outlet in future. Highly recommended.

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Reviewer Name: Brooke Bailey

Review Submission Date: 2022-12-22

Review Title: Absolute rubbish
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Review Description: Absolute rubbish. Waited over 4 weeks no parcel. Rang customer service 4 times just made excuses. On the last call found out Evri had returned my parcel and gave no reason. Now I’m left without those items for Christmas gifts. I will never shop with M&S again.
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