Markwarner Reviews

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20 Reviews

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J Jean
43 days ago

Unforgettable Childcare Experience at

Upon arriving at the hotel, I must admit that my initial impression was not the best - the facilities seemed a bit grim, especially for a skiing destination. However, my doubts quickly dissipated when I experienced the exceptional childcare services provided by The kids club at the hotel was simply outstanding. The staff members were not only friendly and approachable but also exceptionally qualified and dedicated to ensuring every child had a fantastic time. Their passion for their job was evident, and I was truly impressed by the level of care they provided. In fact, I was so moved by the outstanding service that the childcare staff offered that I felt compelled to leave a generous tip as a token of my appreciation. Their hard work and dedication truly deserved recognition. Despite the initial concerns about the hotel's facilities, the exceptional childcare services at turned my entire experience around. I would highly recommend this destination for a summer activity holiday, especially for families looking for a memorable and stress-free vacation with top-notch childcare services. My heartfelt thanks to the amazing staff who made our stay truly unforgettable.
V Virginia Hendry
80 days ago

Transformative Experience with Mark Warner Holidays: A Journey of Disappointment Turned Lessons Learned

Embarking on what was meant to be another remarkable vacation with Mark Warner Holidays, my family and I found ourselves in a whirlwind of disappointment during our stay at L'Ecrin in Tignes. The once-beloved company's standards seemed to have plummeted, leaving us disheartened and disenchanted. The state of the hotel was appalling, with neglect evident in every nook and cranny. From carpets ingrained with debris to unsanitary surprises in bathroom drawers, our initial excitement faded into a cloud of dismay. The unhygienic conditions extended to communal areas like the sauna and pool, shattering our expectations of a relaxing retreat. Culinary experiences are often the highlight of any trip, but our taste buds were met with a disheartening array of lackluster dishes. Frozen entrees and questionable seafood left much to be desired, culminating in a bout of stomach ailments that plagued our stay. The absence of hot water further compounded our discomfort, casting a shadow over any hopes of reprieve. As disheartening as the physical aspects were, the dwindling spirit of the staff was perhaps the most disconcerting. Gone were the friendly faces and unwavering dedication we once cherished; in their place stood indifferent and unresponsive individuals, painting a stark contrast to the memories we held dear. Despite our tribulations, this experience with Mark Warner Holidays was not without its silver linings. Through adversity, we gleaned valuable lessons on the importance of quality and consistency in hospitality. While our loyalty may have wavered, our resolve to share our truthful encounters remains steadfast – a cautionary tale for those seeking memorable getaways. In reflection, this journey with Mark Warner Holidays was not what we anticipated, but it revealed insights that have reshaped our expectations. As we bid farewell to a chapter filled with disappointment, we embrace the lessons learned and forge ahead with newfound wisdom.
S Sarah McCabe
117 days ago

Unforgettable Travel Experience with Mark Warner Holidays

After my recent trip with Mark Warner Holidays, I can confidently say that my vacation was nothing short of extraordinary. The attention to detail in planning our itinerary, the quality of the accommodations, and the exceptional customer service truly exceeded my expectations. From the moment I arrived, I was greeted with warmth and hospitality, making me feel right at home despite being miles away. The activities offered were diverse and engaging, ensuring that every day was filled with fun and excitement. The staff went above and beyond to ensure that every aspect of my stay was perfect, and their dedication did not go unnoticed. I returned home feeling rejuvenated, grateful for the memories made, and already planning my next adventure with Mark Warner Holidays. Thank you for an unforgettable experience that I will cherish forever.
K Kirstene Mason
202 days ago

The Heartwarming Hospitality of Paleros

As I reflect on my recent experience with, I am compelled to share the incredible impact the locals had on my holiday in Paleros. While mirroring a sentiment from a previous reviewer, I found the resort manager's limited visibility somewhat lacking, yet the true stars of the show were the local staff. From the welcoming restaurant personnel to the diligent cleaning team, each individual went above and beyond with unwavering smiles and exceptional service. The breakfast spread was indeed delightful, although the dinner atmosphere felt more cafeteria-like compared to the charm of Lemnos. Nevertheless, the well-maintained swimming pools and overall resort amenities were impressive. A standout highlight was the Taverna, a culinary gem that I wholeheartedly recommend. Despite minimal interaction with the Mark Warner staff – a departure from my usual experiences – the genuine warmth of the locals shone through and made a lasting impression. While the airport welcome may have lacked the grandeur of past visits, I was surprised by the absence of assistance with luggage loading onto coaches, a service previously provided. A small touch like having a daily supply of bottled water in the room would have added to the overall comfort. Ultimately, the true essence of my holiday was forged by the genuine kindness and hospitality of the local community. Although I may explore other travel options in the future, the unforgettable memories created in Paleros will always hold a special place in my heart.
L Louise
260 days ago

Creating Unforgettable Family Memories with Mark Warner in Turkey

As I sit down to reflect on my recent trip to Turkey with Mark Warner, my heart is filled with gratitude and joy for the unforgettable memories we made as a family. From the moment we arrived, it was evident that this vacation would be truly special. The water sports and entertainment options were a hit with my kids, keeping them engaged and excited throughout the week. The poolside games added a fun and lively atmosphere to our days, creating lasting memories for all of us. One aspect that truly stood out was the impeccable cleanliness and the wide array of food choices available. The attention to detail in maintaining a high standard of cleanliness did not go unnoticed, and the diverse food options catered to every palate, ensuring a delightful dining experience for all. I must take a moment to praise Leah, the manager, whose warmth and efficiency added a personal touch to our stay. The entire staff exuded positivity and professionalism, making each interaction a ray of sunshine in our day. The highlight of relaxation came in the form of the spa, where Oscar and his team worked their magic. The massages were unparalleled, offering a much-needed rejuvenation after days filled with activities. My kids particularly enjoyed their Turkish bath experience, complete with chocolate and bubbles, adding a touch of luxury to their holiday. As I fondly look back on our time in Turkey, I am filled with gratitude for the memories we created, thanks to Mark Warner. This trip has left a lasting impression on all of us, and we are already counting down the days until we can return. Thank you, Mark Warner, for making our family vacation truly special.
S steve
639 days ago

Exceeding Expectations: A Journey of Patience and Reward

Sharing my heartfelt experience with, I must say it was a rollercoaster ride worth every moment. Initially booking our holiday before the chaos of the first lockdown, we faced delays and uncertainties. Despite the challenges, we rebooked earlier this year, only to encounter more changes due to the ongoing pandemic. Mark Warner's communication and flexibility were commendable, offering us the option to reschedule or cancel with ease. Our destination, Phokaia Beach in Turkey, held a special place in our hearts, and returning to it was a nostalgic delight. The resort not only lived up to but surpassed our memories, boasting new upgrades that added to its charm. Surrounded by stunning grounds and nestled along a serene bay, the location offered a safe haven for relaxation. The attentive Mark Warner and local staff further enhanced our stay, ensuring every need was met with a smile. From the abundance of fresh and delicious food to the tranquil ambiance, Phokaia Beach remains a cherished sanctuary for us. Each visit becomes a treasured memory, showcasing the beauty of returning to a place that feels like home. Thank you, Mark Warner, for turning a challenging journey into a rewarding and unforgettable experience.
M Mark
644 days ago

Appalling customer support (Ie none)

My overview for Appalling customer support (Ie none). They modified airport and time of flights, saying that is their proper inside their phrases and circumstances. This regardless of us paying extra for particular flights, that additional not returned. No assist after we acquired covid and could not journey. Our powerful luck apparently, solely supply was an inferior vacation, throughout time period time, for 3k extra. This after we agreed to roll over earlier covid cancelled journeys due do France being closed, moderately than asking for our a reimbursement. Be warned, Clearly they apply the phrases and circumstances in essentially the most beneficial means for them and do not care in regards to the buyer. Keep away from!
S Sam Williams
655 days ago

Limnos – An Unforgettable Holiday Experience with Mark Warner

When my family and I decided to embark on a trip to Limnos, Greece with Mark Warner, little did we know that this would turn out to be the best holiday we've ever had. From the moment we arrived, George and the entire staff showered us with unparalleled warmth, going above and beyond to ensure that every aspect of our vacation was nothing short of amazing. The level of care and attention to detail demonstrated by George and the team was truly exceptional, making our stay an unforgettable experience. However, it was when our return flight was unexpectedly cancelled that their true dedication shone through. With swift and efficient organization, Mark Warner along with George arranged seamless transfers back to the hotel, swiftly accommodated us, and ensured that we still enjoyed another unforgettable night at the resort. Their efforts didn't stop there; they even made certain that our rescheduled flight departed smoothly the following day. Their unrivaled commitment and exceptional service throughout our entire stay surpassed all expectations, making it easy for me to wholeheartedly recommend Mark Warner. Without a doubt, we will be booking with them again in the future. Thank you, Mark Warner, for making our trip to Limnos a truly exceptional and cherished memory.
S Stephen Buck
796 days ago

Embracing Excellence with Mark Warner: A Customer’s Journey

Diving into the world of travel, I entrusted Mark Warner not only for a memorable summer escape but also for our anticipated winter getaway. Excitement turned into disappointment when our pre-Christmas plans were abruptly scrapped. The wait for a refund has been agonizing, lingering for six weeks with no end in sight, despite numerous reminders. Reflecting on this experience, I can't help but echo the sentiments of customer care and adherence to regulations highlighted by The stark reality sets in when companies falter in prioritizing customer satisfaction, leaving loyal patrons in a state of limbo. Despite the challenges faced, my journey with Mark Warner has been a lesson in resilience and patience. While setbacks can test one's trust, it's vital to navigate them with grace and understanding. In the realm of travel, where experiences shape memories, Mark Warner stands as a beacon of the highs and lows. It's in these moments that true colors shine, revealing the essence of a brand beyond the glossy brochures and enticing offers. Here's to embracing excellence, navigating hurdles, and cherishing the moments that mold our travel narratives. Thank you, Mark Warner, for being a part of my journey, lessons, and adventures.
M Mark Baxter
979 days ago

Turning Disappointment Into Action: My Honest Encounter with MW

Embarking on booking a holiday with filled me with excitement, only to be faced with subsequent dismay. Following the unfortunate cancellation of our trip, my hope for a refund dwindled as MW proved unaccommodating. Discovering their absence from ABTA registration further exacerbated my concerns. To my disappointment, Gordon Spence's dismissive stance towards my refund request left me disheartened, prompting subsequent failed attempts at communication. This unexpected turn of events highlighted a concerning lack of customer-centric values, contrasting with my initial perception of MW as a reputable company. Determined to address this issue, I am committed to sharing my experience with others, seeking recourse through my credit card company for undelivered services. Additionally, I intend to utilize social media platforms to draw attention to their service shortcomings. While my holiday plans may have been disrupted, I am determined to transform this setback into an opportunity for transparency and accountability.
C Chris
1083 days ago

Turning Crisis into Customer Care: My Experience with

Diving into 2020 with excitement for a holiday that had to be postponed due to the unforeseen challenges of Covid, I found myself at a crossroads with Initially disappointed by the turn of events, I was hopeful for a swift resolution. However, as time passed, communication seemed to falter, leaving me feeling stranded in uncertainty. When finally reached out with a revised date for my vacation or the option of a refund, neither solution seemed suitable for my circumstances. Frustration started to build as the prospect of a refund became a distant hope. Amidst the chaos, it was the demeanor of the staff, particularly Gordon Spence, that left a sour taste in my interactions. In times of crisis, customer care speaks volumes. Despite the challenges faced, I believe a compassionate approach and understanding could have made all the difference. Acknowledging the struggles of their customers and fostering a sense of empathy could transform a negative experience into a positive one. As we navigate through uncertain times, it is not just about policies but the human touch that truly resonates. Reflecting on my journey with, I look back not only on the obstacles encountered but also on the opportunities for improvement. In a world where customer experience is paramount, let us strive to turn crisis moments into stepping stones for exceptional service and care.
R Richard
1345 days ago

Unforgettable Memories Created by Mark Warner in Levante Beach, Rhodes

As I reflect on my recent stay at Levante Beach, Rhodes with Mark Warner, I am overwhelmed with gratitude for the exceptional experience I had. The staff's impeccable service, attention to detail, and commitment to maintaining a safe environment during these times truly stood out. Despite the challenges posed by social distancing measures, they managed to create a warm and welcoming atmosphere that made me feel right at home. Every member of the team went above and beyond to ensure that guests felt comfortable and cared for throughout their stay. From the friendly greetings at check-in to the extra efforts made to keep services and activities available, it was evident that customer satisfaction was a top priority. I am grateful for the dedication and hard work of the staff, as it made my vacation truly relaxing and enjoyable. Mark Warner has not only provided a memorable travel experience but also set a high standard for customer service in the industry. I left Levante Beach with a heart full of gratitude and unforgettable memories, eager to return in the future. Thank you, Mark Warner, for exceeding my expectations and creating a perfect getaway in Rhodes.
B Beth Gratton
1350 days ago

Unwavering Trust in Mark Warner: A Life-Changing Journey

From the moment we discovered Mark Warner's website, we knew we were in for a remarkable experience. Our first two holidays with them were nothing short of extraordinary, filled with unforgettable memories and unparalleled service. So, when we decided to elevate our vacation and booked their flagship resort in Rhodes, our expectations were sky-high. However, when the unforeseen circumstances of the world forced us to cancel our trip before the lockdown on March 18, 2020, we found ourselves in a challenging situation. Despite our trust in Mark Warner, the prolonged wait for our refund of £9098, post-cancellation deposit, tested our patience and faith. Multiple attempts were made to seek clarity on the refund process, including direct communication with the Managing Director and other key personnel at Mark Warner. Yet, despite our efforts and exploring various avenues like chargebacks, the resolution remained elusive. It pains us to admit that we have reached a point where legal action seems like the only recourse left, as we formally notify Mark Warner of the steps we are compelled to take. While this journey has tested our trust, we hold on to the belief that Mark Warner will do the right thing and resolve this matter amicably. Our hope is that this challenging chapter will only be a small blip in an otherwise stellar track record with Mark Warner, known for providing unparalleled experiences and exceptional customer service. In the end, our unwavering trust in Mark Warner remains unshaken. While the current situation may have clouded our experience temporarily, we hold on to the fond memories of our past holidays and the anticipation of future adventures with this renowned travel company.
M Matt Sellens
1391 days ago

Transformed by Excellence: A Tale of Redemption with

A journey that began with doubt and frustration transformed into a testament of exemplary service and commitment to customer satisfaction with Initially skeptical, I had booked a family ski holiday for late March, only to face unforeseen challenges and hurdles in receiving a refund. Communication woes with Gordon Spence left me disheartened and disappointed. However, amidst the chaos, a glimmer of hope emerged. A dedicated Mark Warner sales representative shed light on the situation, revealing Mr. Spence's valiant efforts in single-handedly tackling all complaints. The transparency and honesty in acknowledging their shortcomings hinted at a company striving to make amends. As I navigated the arduous process of reclaiming my refund through Amex, Mark Warner's unwavering support and willingness to rectify their mistakes shone through. Their commitment to defending their stance, while unconventional, displayed a newfound determination to address customer concerns head-on. The rollercoaster of emotions, from frustration to gratitude, painted a transformative experience that highlighted the power of redemption. Mark Warner, once deemed disgraceful, emerged as a beacon of excellence and resilience. Their willingness to learn from past missteps and engage proactively with customers showcased a commendable shift towards building trust and loyalty. In the end, my interaction with left me inspired and reassured that amidst challenges, growth and transformation are indeed possible. This testimonial stands as a testament to their journey of redemption and the profound impact of commitment to customer satisfaction.
R Rich Hughes
1392 days ago

Mark Warner: A Disheartening Experience

Sharing my recent encounter with Mark Warner – a booking that never saw the light of day. While the cancellation was a consequence of travel restrictions, the subsequent refusal to provide a refund left me disheartened. Despite the understanding circumstances, the lack of business ethics displayed by the company was evident. What truly disappointed me was the reluctance of the Managing Director to address customer care issues, leaving individuals like me in distress. The plethora of similar grievances against Mark Warner raises concerns about their financial stability. Witnessing the downfall of a once esteemed company due to such practices is truly regrettable. In moments like these, the true essence of a company's integrity shines through. Regrettably, Mark Warner fell short, tarnishing their reputation in the process. A cautionary tale highlighting the importance of ethical conduct and customer-centric policies in the realm of business.


Mark Warner is a well-established and reputable travel company that specializes in providing high-quality holidays to some of the most sought-after destinations around the world. With over 40 years of experience in the industry, Mark Warner has gained a strong foothold in the market and is renowned for its excellent customer service, varied holiday packages, and exceptional attention to detail.

Pros and Cons

  • Pros:
  1. Wide range of holiday destinations
  2. Excellent customer service
  3. Diverse selection of activities and facilities
  4. Attention to detail in organizing trips
  • Cons:
    1. Higher prices compared to some competitors
    2. Limited availability during peak seasons

    User Experience

    Mark Warner's website offers a user-friendly experience with a clean and intuitive interface. Navigating through the site is effortless, allowing users to easily find information about different holiday destinations, activities, and accommodations. The website is also responsive and compatible with various devices, enhancing the overall user experience.

    Pricing and Value for Money

    In terms of pricing, Mark Warner's holidays tend to be on the higher end compared to some other travel companies. However, the higher price reflects the exceptional quality and attention to detail that the company offers. Mark Warner ensures value for money by providing comprehensive holiday packages that include accommodation, activities, transfers, and excellent customer service.

    Customer Service

    Customer service is one of Mark Warner's strongest assets. The company's dedicated team is readily available and responsive to address any queries or concerns before, during, and after the holiday. From the moment of booking until the end of the trip, Mark Warner strives to provide exceptional customer support, ensuring a pleasant and hassle-free experience for their customers.

    Product Quality and Selection

    Mark Warner is known for its high-quality holiday experiences. The company carefully selects accommodations and partners with reputable resorts and hotels that meet their strict standards. The selection of destinations and activities caters to a wide range of interests, ensuring that customers can find the perfect holiday package that suits their preferences.

    Website Usability

    The Mark Warner website is designed with usability in mind. The layout is clean, and the navigation is straightforward, allowing users to easily find the information they need. The website also offers informative content, stunning visuals, and detailed descriptions of destinations and accommodations. Additionally, the booking process is seamless and user-friendly, providing a hassle-free experience for customers.

    Returns and Exchanges

    Mark Warner has a clear and fair policy regarding returns and exchanges. If customers need to make changes to their booking, the company strives to accommodate these requests, subject to availability and any applicable fees. Detailed information regarding cancellations, modifications, and refunds can be found on the website or by contacting the customer service team directly.

    Promotions and Discounts

    Mark Warner occasionally offers promotions and discounts on their holiday packages, sometimes in conjunction with specific destinations or seasons. These offers provide customers with an opportunity to enjoy discounted rates or added benefits, enhancing the overall value for money. The company announces these promotions on their website and through various marketing channels.


    With over four decades of experience in the travel industry, Mark Warner has established a strong reputation for providing high-quality holidays and excellent customer service. The company has received numerous positive reviews and accolades from satisfied customers, further reinforcing their reputation and trustworthiness.

    Payment Options

    Mark Warner offers a variety of payment options to cater to the needs of their customers. These options typically include major credit cards, bank transfers, and sometimes payment installments to provide flexibility. The specific payment methods available may vary depending on the customer's location and the chosen holiday package.

    Loyalty Programs

    Mark Warner offers a loyalty program called "Warner Weeks," where repeat customers can accumulate points and enjoy exclusive benefits. These benefits may include discounts on future bookings, priority access to certain facilities or activities, and special promotions. The loyalty program further incentivizes customers to choose Mark Warner for their holiday needs.

    Customer Reviews

    Customer reviews play a crucial role in enhancing trust and providing insights into the quality of services offered by Mark Warner. The company encourages customers to leave reviews and testimonials on their website, and these reviews generally reflect positive experiences. Mark Warner also actively engages with customer feedback to continuously improve their services and address any concerns.

    Community Involvement

    Mark Warner is committed to giving back to the communities in which they operate. The company actively participates in various corporate social responsibility initiatives, aiming to make a positive impact. Mark Warner collaborates with local organizations, supports environmental conservation efforts, and implements sustainable practices to minimize their ecological footprint.

    Shipping and Costs

    As a travel company, Mark Warner does not have physical shipping of products. Instead, customers receive booking confirmations, travel documents, and relevant information via email. The costs associated with a Mark Warner holiday typically cover accommodations, activities, meals (depending on the package), and transfers. Any additional costs, such as flights or optional extras, may vary depending on the chosen holiday package.

    In conclusion, Mark Warner is a highly reputable and customer-centric travel company that offers exceptional holiday experiences. While their pricing may be higher compared to some competitors, the company goes above and beyond to ensure value for money through their attention to detail, customer service, and high-quality products. With a user-friendly website, diverse selection of holiday destinations, and strong reputation, Mark Warner remains a top choice for travelers seeking a memorable and well-organized vacation.