Users Voice for Marleyspoon

9% users rated Terrible
6% users rated Poor
9% users rated Average
11% users rated Very Good
65% users rated Excellent
Pie Chart Review Representation for Marleyspoon
Marleyspoon Overall rating
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Review article published on: 21 Jul 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.6 2.3 1.4 5 2.2 4.8
Oct 2022 4.3 3.6 1 5 1.4 4.8
Nov 2022 4 5 5 5 1.1 4.9
Dec 2022 5 1.8 2.2 5 5 5
Mar 2023 3 5 5 1 1.3 4.8
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Detailed Marleyspoon Review by

Introduction

Marley Spoon is an online meal-kit delivery service that provides customers with pre-measured ingredients for hassle-free meal preparation. The company prides itself on supplying high-quality produce, meats, and specialty ingredients from responsible suppliers.

Pros and Cons

Pros:
  • The high-quality ingredients are sourced from ethical partnerships with local growers and producers
  • Convenient pre-portioned meal kits are delivered to your doorstep
  • Easy to follow recipes with step-by-step instructions
  • Flexible subscription options with no commitment to purchase
Cons:
  • Availability is limited to certain areas, so not everyone can enjoy the service.
  • Meal kits may be more expensive than buying ingredients at a local grocery store
  • There is a limited selection of vegetarian and vegan options available

User Experience

Navigating the Marley Spoon website is easy and user-friendly. Subscriptions and orders can be easily managed through the website or mobile app. The website features a recipe section with various cuisines and cooking styles to choose from, making it easy to customize your meal plan.

Pricing and Value for Money

Marley Spoon meal kits are pricier than traditional grocery store shopping. However, the ingredients are of high quality and come pre-portioned, which eliminates food waste. The company offers a flexible subscription service, with the option to skip weeks or cancel anytime, which provides customers with a sense of ease and flexibility.

Alternatives

Marley Spoon competes with similar meal-kit delivery services such as Blue Apron and Hello Fresh. These companies offer similar services but with different price points and menu options.

Customer Service

Marley Spoon offers customer support via email or phone. Their support teams are knowledgeable in addressing any questions or concerns a customer may have.

Product Quality and Selection

Marley Spoon prides themselves on using high-quality, sustainably sourced ingredients in their meal kits. The company works with small businesses and farmers who have a commitment to sustainable and ethical practices. The menu features a variety of recipes that can cater to different dietary restrictions and preferences.

Website Usability

The website layout is simple and easy to use for ordering and managing subscriptions. The search function makes it easy to find specific recipes, and transparent pricing is available for each meal.

Returns and Exchanges

Marley Spoon has a no-questions-asked refund policy for any missing or damaged ingredients. The company will provide a full refund or credit for the next delivery.

Promotions and Discounts

Marley Spoon offers various promotions and discounts for new and current customers. Subscribers receive exclusive discounts on meal kits, and the company regularly features flash sales.

Reputation

Marley Spoon maintains an excellent reputation for providing fresh, high-quality ingredients and a flexible subscription service. Customer reviews suggest that the meals are easy to prepare, and the recipes are delicious.

Payment Options

Marley Spoon accepts payment via credit or debit card, PayPal, or Apple Pay.

Loyalty Programs

Marley Spoon launched a loyalty program in Australia in early 2021. Members receive exclusive discounts, early access to new products, and free shipping.

Customer Reviews

Marley Spoon has received positive reviews from customers, with many praising the quality of the ingredients and the ease of preparation. The company has a 4.1-star rating on Trustpilot based on over 6,000 reviews.

Community Involvement

Marley Spoon partners with various charities and food banks to reduce food waste and improve access to fresh ingredients.

Shipping and Costs

Marley Spoon coordinates a wide delivery network that can ship meal kits nationwide. Shipping is free for all orders over $70. The company provides customers with an estimated delivery date when they place their order.

Marleyspoon Recent User Reviews

User Rating

5 stars

166

4 stars

64

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Reviewer Name: Kiya A

Review Submission Date: 2022-12-20

Review Title: Scam service
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Review Description: Bad customer service. I was charged 130 dollars for a box I didn't order. Sassed and gaslighted by customer service when I called

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Reviewer Name: Steve

Review Submission Date: 2022-12-18

Review Title: Recent changes are disappointing.
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Review Description: We have subscribed to Marley Spoon for a couple of years now and have always been happy with the variety and quality of the meals. However, recent changes have seen Marley Spoon reduce the variety of standard meals and introduce premium meals at an additional cost. Many of these meals were previously standard meals, but now cost extra. What is very disappointing is that the ingredients in many of these premium meals are imported. The bass fish and prawns are from Vietnam. What happened to supporting local farmers and providers?

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Reviewer Name: Anna Mathieson

Review Submission Date: 2022-12-18

Review Title: We had the green fish curry
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Review Description: We had the green fish curry. The recipe was really easy to follow and so handy to have everything together.

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Reviewer Name: Tracy

Review Submission Date: 2022-12-18

Review Title: Easy recipes
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Review Description: Easy recipes, Lovely and fresh food also getting my teenager into cooking which is great for us.

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Reviewer Name: Just Me

Review Submission Date: 2022-12-16

Review Title: Great Variety and Good Portions
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Review Description: Ingredients delivered and well packaged. Great portion sizes and good variety. Would be better if produce like avocados were useable with in the week they were delivered.

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Reviewer Name: jan

Review Submission Date: 2022-12-13

Review Title: Overall the recipes are very tasty
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Review Description: Overall the recipes are very tasty. Over the last year I've noticed a reduced amount of vegetables per meal now even in the premium range. My biggest problem has been the consitently poor quality of beans. In today's delivery they were beginning to decay in the bag. This a continuing problem I have reported each time it has occurred. Marley Spoon have always responded and refunded but the issue continues

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Reviewer Name: Kath

Review Submission Date: 2022-12-12

Review Title: This weeks vegies have been a little…
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Review Description: This weeks vegies have been a little disappointing. Not as fresh as they have been in the past and in one recipe I received salad leaves and not spinach to be included in my Beef Ragu dish.

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Reviewer Name: Dianne Carpenter

Review Submission Date: 2022-12-10

Review Title: Our food box didn't get delivered this…
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Review Description: Our food box didn't get delivered this week, however, add-ons box received. This is the 2nd time no box received & 2 add-on orders not delivered - all in past couple months.Customer service has responded efficiently each time but it is becoming an inconvenience, the opposite of what should be.From what I understand, there is new software/app (with intro of add-ons) that seems to be causing the issues- perhaps these should be addressed before continuing with add-on option?

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Reviewer Name: Ali

Review Submission Date: 2022-12-03

Review Title: Poor customer service
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Review Description: I recently decided to try the 'Market' options and ordered some salads that I could take for lunch during the week. I was charged for them but they weren't delivered, though I received the dinner bags as usual.I had paid $15 for the add-ons and was initially offered a $5 voucher as compensation. When I asked for a proper refund, it was only applied as a credit for future orders.

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Reviewer Name: Alana

Review Submission Date: 2022-12-02

Review Title: I wish you could use more vegetables…
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Review Description: I wish you could use more vegetables variety in your stir fry. Also you change red capsicum for green in your recipe. The quantity of the vegetables in the stir fry are not enough I had to buy extra.

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