Users Voice for Marshalls

52% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
38% users rated Excellent
Pie Chart Review Representation for Marshalls
Marshalls Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 Jan 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2021 2.4 4 4.2 5 1.4 1.3
Nov 2021 1 4.3 4.7 5 1.4 1.7
Dec 2021 1 4.3 4.7 5 1.4 1.4
Jan 2022 5 4.2 4.4 5 1.2 1.4
Mar 2023 5 4.1 4.5 5 1.2 1.2
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Detailed Marshalls Review by

Introduction

Marshalls.com is an e-commerce platform that specializes in products such as clothing, footwear, accessories, and home decor. The company offers a wide variety of branded products at discounted prices, making it a popular option for bargain shoppers.

Pros and Cons

- Pros:
  • Wide selection of products from various brands at discounted prices
  • Regular promotions and discounts
  • Easy returns and exchanges
- Cons:
  • Limited sizes and quantities available for certain products
  • The website can be overwhelming to navigate effectively

User Experience

Marshalls.com has a user-friendly interface that is easy to use. However, finding specific products or navigating the website can be a challenge due to the vast selection of products available. Overall, the user experience is satisfactory.

Pricing and Value for Money

Marshalls.com offers significant discounts on branded products, making it an ideal choice for bargain shoppers. However, the price range can vary, and some products may not be as competitively priced as others.

Alternatives

Competitors to Marshalls.com include T.J. Maxx, Ross, and Burlington. These companies offer similar products at discounted prices and have a similar business model.

Customer Service

Marshalls.com provides excellent customer service through various channels, including email, phone, and chat support. The company has a responsive and helpful customer service team that assists with any inquiries or issues.

Product Quality and Selection

Marshalls.com offers a wide selection of quality products from various brands. However, some products may be in limited quantities or sizes. The quality of the products is generally high, and the discounts offered make it an affordable alternative.

Website Usability

Marshalls.com has a user-friendly interface that is relatively easy to navigate. However, the overabundance of products can make it difficult to search for specific items. The website is also slow to load at times, which can be frustrating for users.

Returns and Exchanges

Marshalls.com offers a hassle-free return policy for all products. If customers are dissatisfied with their purchase, they can return it for a full refund or exchange within 30 days of purchase.

Promotions and Discounts

Marshalls.com regularly offers promotions and discounts on various products. Customers can sign up for the company's email newsletter to receive exclusive discounts and notifications of upcoming sales.

Reputation

Marshalls.com has an excellent reputation among bargain shoppers. The company is known for offering high-quality products from various brands at discounted prices. The company's customer service team is also highly praised for their helpfulness and responsiveness.

Payment Options

Marshalls.com accepts various payment methods, including credit cards, PayPal, and gift cards.

Loyalty Programs

Marshalls.com does not offer a specific loyalty program. However, customers can sign up for the company's email newsletter to receive exclusive discounts and promotions.

Customer Reviews

Marshalls.com has mixed customer reviews. While some customers praise the company for its affordable prices and wide selection of quality products, others have experienced issues with product availability and shipping delays.

Community Involvement

Marshalls.com supports various charitable organizations and initiatives by donating a portion of their profits to these causes.

Shipping and Costs

Marshalls.com offers free standard shipping on orders over $89. Standard shipping costs $9.99 for orders below $89. Express shipping is also available for an additional fee. Shipping times vary depending on the shipping method chosen.

Marshalls Recent User Reviews

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Reviewer Name: Yongyod

Review Submission Date: 2022-01-21

Review Title: this music sound great.
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Review Description: this music sound great.

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Reviewer Name: Gilda Summers

Review Submission Date: 2021-12-15

Review Title: I prefer Marshall's to Winners because…
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Review Description: I prefer Marshall's to Winners because the aisles seem clearer to sort through. Lots to choose from. The Cambridge location is always kept neat and tidy

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Reviewer Name: Kimberly A. Fuselier

Review Submission Date: 2021-12-11

Review Title: Marshall's Is Stocked With Name Brand Items with Discounted Prices!!
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Review Description: I absolutely love Marshall's! They literally are stocked with brand name items for discounted prices and anything you could want, they most likely have, from clothing, make-up, hair products, handbags, bedding, shoes, men's wear, kids items, toys, kitchenware, patio furniture, shoes for the entire family & much more.

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Reviewer Name: j re

Review Submission Date: 2021-11-01

Review Title: i was told to get my refund at any of…
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Review Description: i was told to get my refund at any of the winners family and so i went to home sense who sent me to Marshalls...and they refused a day after to refund my broken 10.00 socks?!1- they said that i used it, when that was not true. that was the style. so insulting ii diiot.2- they said that the code showed it was not a sock but i hear that the hosiery code was right.i just lost over 2 hours and no one pays me for their errors.

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Reviewer Name: Yooper Lady

Review Submission Date: 2021-10-04

Review Title: Waste of time going here
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Review Description: Our store in the Upper Peninsula is poorly stocked, over priced items that look like store returns in damaged packaging. Poor selection and a complete waste of time going to this store. I will not be returning. Better selection at other online stores, better prices and no need to drive into parking lots filled with pot holes.

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Reviewer Name: Gerard Dickinson

Review Submission Date: 2021-09-24

Review Title: Whatever product you ordered from them…
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Review Description: Whatever product you ordered from them never gets delivered, this company can't seems to provide a honest service, i ordered £3050 products from this site, the money was taken out of my account but we never received the products we emailed 3 times with no response stay away from this company, I almost lost all my money until i reported to swiftmission.link and they assisted me recover my fund.

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Reviewer Name: Paula J Neill

Review Submission Date: 2021-09-24

Review Title: Need to find that something
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Review Description: Need to find that something? They have everything you need. From Ralph Lauren bedding to purses, shoes, children's clothing, cookware, etc. If u see it grab it as it won't be there the next day. Fav store to shop.

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Reviewer Name: Jissell

Review Submission Date: 2021-09-09

Review Title: This place smh
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Review Description: This place smh Some of the things are good but supper pricey and not to mention there stores are always supper little. But most of all under rated…

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Reviewer Name: Betty Boopt

Review Submission Date: 2021-08-14

Review Title: Sandals detached
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Review Description: On a July 25th, 2021 I had bought some sandals with Marshall's of the brand Adrienne Vittadini. And the first time I wore them they look sandal had broken. Like the top and bottom half detached as I was walking on both shoes. Clearly customers have to be careful with what they buy in here. Order no. 23495408722

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Reviewer Name: Ros Nyman

Review Submission Date: 2021-05-15

Review Title: Very poor service
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Review Description: Didn't send my complete order, e mails were sent with incorrect information, products took far too long to be delivered, will never ever use this company again

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