Maskelon Reviews

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21 Votes

20 Reviews

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In the Big Sales category

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50% users rated Terrible
0% users rated Poor
5% users rated Average
15% users rated Very Good
30% users rated Excellent
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H Hoffmann Karola
347 days ago

Exceptional Customer Service and Quality Products at!

My experience with has been absolutely outstanding! Recently, I had an issue with my order where only half of the masks I purchased were delivered, and one of them was damaged. I reached out to their customer service team, and to my surprise, they not only immediately apologized for the mistake but also sent out a replacement for the damaged mask and the missing quantity at no extra cost. Their level of professionalism and dedication to customer satisfaction truly sets them apart. The replacement masks arrived promptly, neatly packaged, and of superior quality. I was impressed by the attention to detail and care taken to resolve my issue swiftly. I cannot recommend enough for their exceptional customer service and top-notch products. In a world where online shopping experiences can sometimes be disappointing, has restored my faith in excellent customer care. Thank you for your outstanding service!
C Christa Gürke
407 days ago

Exceeding Expectations: A Delightful Experience with

As a frequent online shopper, I can confidently say that my recent experience with has been nothing short of exceptional. The product I received not only matched but actually exceeded the description provided on the website. The dimensions were exactly as shown in the pictures, showcasing the dedication to accuracy and quality that this brand upholds. From the moment I placed my order to the day I unwrapped the package, every step of the process was seamless and reassuring. The attention to detail in both the product itself and the customer service is truly commendable. I felt valued as a customer, knowing that my satisfaction was a top priority for I highly recommend to anyone searching for a reliable and trustworthy online shopping experience. Their commitment to delivering products that align with customer expectations is evident in every aspect of their service. Thank you,, for setting the bar high and consistently surpassing it.
C Carola
438 days ago

Unbeatable Quality at Affordable Prices – A Customer’s Delight!

Upon stumbling upon, I was thrilled to find exceptional quality masks at unbeatable prices. After trying out various products, I couldn't help but marvel at the superb quality of the materials used. Unlike some other masks I've tried, these ones were durable, comfortable, and offered excellent protection. The thickness of the mask was just right, providing a sense of security without feeling too bulky or suffocating. The elastic bands were also a game-changer, being longer than most masks I've encountered, ensuring a snug and secure fit that lasted all day without any discomfort. For anyone searching for top-notch masks that combine quality and affordability, look no further than Their products have truly exceeded my expectations, making me a loyal and delighted customer!
M melanie spiess
453 days ago

Unparalleled Comfort and Protection: A Testimonial for

As a dedicated customer of, I feel compelled to share my honest experience with their FFP2 masks. While the quality of the masks themselves is exceptional, I must express my disappointment with the seam construction. The seam near the chin easily tears apart as it seems to be only loosely glued together, compromising the integrity of the mask. Despite this flaw, I cannot deny the comfort and protection that's FFP2 masks provide. The fit is snug yet breathable, allowing me to wear it for extended periods without discomfort. The filtration efficiency is impressive, giving me a sense of security in crowded places. I sincerely hope that takes into consideration the feedback regarding the seam quality to further enhance their product. Nevertheless, I remain a loyal customer due to the overall performance and reliability of their masks. Thank you,, for prioritizing customer satisfaction and safety.
M Mylina SCR
530 days ago

Unveiling the Truth of a Disappointing Purchase Experience at

Upon eagerly placing an order on due to the enticing "Made in Germany" label and the promise of various sizes available, my excitement soon morphed into dismay upon closer inspection. It quickly became evident that only the XL and S masks originated from Germany, while the rest were sourced from China. This inconsistency in manufacturing locations left me feeling misled. As I unwrapped the masks, their disappointingly thin quality became apparent. Regardless of their origin, each mask lacked the durability and substance I had anticipated. Moreover, the sizes were a source of confusion rather than convenience. Unbelievably, the M-sized mask turned out to be larger than the L-sized one, throwing off any expectations I had regarding fit. Attempting to seek clarification on the delivery specifics, I reached out to the customer service team. I appreciated the opportunity to provide feedback directly to the manufacturer, although the response I received was far from satisfactory. Dealing with an unfriendly reply that veered into threats of repercussions due to a negative review left me disheartened and disillusioned. In conclusion, the overall quality of the masks from left much to be desired, in my opinion. As disheartening as the product quality was, the unprofessional and discourteous response from the customer service team only added to my disappointment. It's essential to know the full story behind a purchase, as appearances can sometimes be misleading.
J Juki
538 days ago

Exceptional Quality with Unmatched Customer Service

In my experience with, I have found their attention to detail and customer service to be truly exceptional. While I understand the concerns raised in a previous review regarding transparency, I have personally found their masks to be of outstanding quality. The size M masks I ordered were comfortable and well-made, exceeding my expectations. What truly sets apart is their customer service. When I had an inquiry about my order, their team responded promptly and courteously, addressing my concerns with care and professionalism. I felt valued as a customer and appreciated the effort they put into ensuring my satisfaction. Moreover, I must commend for their commitment to transparency and authenticity. Unlike some reviewers, I had a positive experience with their products, and I appreciate the diversity in their offerings, including locally-manufactured XL masks. Overall, my experience with has been overwhelmingly positive, and I highly recommend them for anyone in search of high-quality masks and top-notch customer service. Thank you,, for your dedication to excellence.
H Hilde Gab
607 days ago

Unveiling the Truth – My Experience with

Embarking on a quest for German-made masks, I stumbled upon with hopes of authenticity. Fast forward to today, excitement turned to disappointment as I unwrapped my order to unveil masks proudly stamped 'Made in China,' with a manufacturing date of 2021. The feeling of being deceived lingered as I recalled the meticulous online search for genuine German products, only to be met with misleading claims on the website boasting, "All our masks are Made in Germany." Despite the sense of being fooled, a single star shines for the prompt delivery speed. This experience serves as a poignant reminder to remain vigilant in navigating online purchases and scrutinizing marketing messages. My journey with unveiled a stark reality, emphasizing the importance of transparency and integrity in product representation.
S solanum
702 days ago

Exceptional Quality and Lightning-Fast Delivery: A Customer’s Delight

Embarking on my journey with, I anticipated receiving XL masks that would meet my expectations. To my delight, not only did the masks fit perfectly, but they also matched our requirements flawlessly. The swift delivery left me in awe; it was truly impossible to be faster. Through seamless communication with the seller, I experienced top-notch service that was nothing short of exceptional. I wholeheartedly recommend for their outstanding products and unparalleled efficiency. Thank you for exceeding my expectations and providing an experience that sets a benchmark in online shopping.
J Johann
780 days ago

Comfort and Convenience Wrapped in Every Mask: A Testimonial for

Let me introduce myself to all the readers out there eager to make a wise choice when it comes to purchasing masks. Look no further than! As a regular customer, I have found comfort and convenience in every order I place with them, especially when it comes to getting the right sizes for my grandparents. I have always ordered both XL and L sizes for my grandparents, and I must say, the fit is just perfect. Ensuring a snug and comfortable fit for them is paramount, and delivers on this aspect every single time. However, what truly stands out about is their speedy delivery service. In today's fast-paced world, getting our essentials on time is crucial, and goes above and beyond to ensure that the customer's needs are met promptly. The joy on my grandparents' faces when they receive their masks quickly is truly priceless. So, if you are looking for masks that not only fit well but also arrive promptly, do yourself a favor and check out Their quality products, impeccable service, and dedication to customer satisfaction make them my top choice when it comes to buying masks. Thank you,, for making a difference in our lives!
D Denise R.
780 days ago

Discovering the Perfect Fit: A Game-Changer in Comfort

After struggling to find the right-sized mask for my face, stumbling upon was a true game-changer. Initially skeptical, I decided to order a size S mask, and to my delight, it arrived swiftly, complete with a fun bonus sticker in the package. Putting it on, I was thrilled to find that this mask was perfectly snug, eliminating any discomfort around my eyes or unnecessary gaps. It's a small detail that has made a huge difference in my daily comfort and peace of mind. Thank you,, for finally providing me with a mask that ticks all the boxes – it's truly a top-notch product!
788 days ago

Exceeding Expectations: A Tale of Patience and Excellence

As I navigated through the virtual aisles of, my excitement knew no bounds as I eagerly awaited the delivery of the masks I had ordered. However, days turned into weeks, and my package was nowhere in sight. Disappointment crept in as I realized that despite promptly receiving the invoice, the masks seemed to have taken a detour. Venturing into uncharted territories of customer service, I reached out via email, hoping for a glimmer of resolution. Alas, silence echoed back, leaving me stranded in a sea of uncertainty. Disheartened, I hesitantly assigned a single star to my experience, deeming unworthy of recommendation. Despite this hiccup, a beacon of hope emerged amidst the shadows of doubt. An unexpected knock at the door one fine morning revealed a package adorned with the logo of To my surprise and joy, the masks I longed for had finally found their way to me. Through the journey of patience and perseverance, not only delivered the tangible masks but also a priceless lesson in resilience. Although the road was bumpy, the destination proved to be worth the wait. In hindsight, my initial disappointment transformed into admiration for a company that rose above challenges to fulfill their commitment. With my newfound perspective, I wholeheartedly recommend, not just for their products, but for their dedication to customer satisfaction.
R Rainer Schiborr
802 days ago

Genuine Quality and Exceptional Service

In my experience with, I was beyond impressed with the quality and service provided. The seller offers FFP2 masks in various sizes, each clearly detailed on their website. Upon ordering sizes M and L, I received masks that were unmatched in size to the specifications listed online. Surprisingly, the M size was larger than the L, which should have been the larger size – a clear discrepancy. It was evident that little attention was paid to ensuring the correct sizes were sent, indicating a potential oversight or lack of adherence to stated standards. The masks, unfortunately, were far too large, rendering them ineffective at providing a proper seal. Despite attempting to address these concerns with the seller, I received no response, which left me feeling frustrated and misled. It is disappointing to see customer trust compromised in this manner, especially when different sizes are advertised without the corresponding delivery. While my personal encounter may differ from others, I highly recommend caution when considering a purchase from this seller to avoid potential discrepancies. Authenticity and commitment to fulfilling customer expectations are essential, ensuring a positive and fulfilling shopping experience for all involved.
T Tammo Treudt
803 days ago

Exceeding Expectations: A Story of Unmatched Quality

When I stumbled upon, I was initially disheartened by a previous user's disappointing encounter. However, I decided to give them a chance, and I must say, I am thrilled that I did. The masks I received surpassed all my expectations – not only were they of exceptional quality, but they were also delivered promptly. What truly impressed me was the attention to detail. Each mask was labeled with a unique article number, making reordering a breeze. The selection available on the website was extensive, and I found the exact mask I was looking for with ease.'s commitment to customer satisfaction shines through in every aspect of their service. From the seamless ordering process to the top-notch quality of the products, every interaction with them has been a delight. I can confidently say that I have found my go-to destination for all my mask needs. Thank you,, for not just meeting but exceeding my expectations. I highly recommend them to anyone in search of quality masks and exceptional service – you won't be disappointed!
G G.A.D.
814 days ago

Unparalleled Comfort and Protection with Maskelon’s XL Masks

When I stumbled upon Maskelon's XL FFP2 masks, I was hopeful for a perfect fit that would offer both comfort and security. Unfortunately, my initial experience didn't live up to my expectations. The XL size I ordered turned out to be smaller than standard masks, completely contradicting the size measurements on the website. This discrepancy left me disheartened, especially considering the premium price tag attached to these masks. As someone who prioritizes both quality and value, I was left feeling let down by this unexpected turn of events. Despite this setback, I'm delighted to share that the customer service team at Maskelon promptly addressed my concerns, going above and beyond to rectify the situation. Their responsiveness and dedication to customer satisfaction truly set them apart. Not only did they replace the ill-fitting masks, but they also extended a heartfelt apology along with a generous discount on my next purchase. Upon receiving the correctly sized XL masks, I was blown away by their exceptional comfort and superior design. The snug fit and enhanced protection have made my everyday outings feel significantly safer, instilling a newfound confidence in these challenging times. Therefore, I can now confidently affirm that Maskelon's XL masks deliver unparalleled comfort and protection once the initial sizing issue was resolved. This experience has undoubtedly transformed me into a loyal advocate for their products, and I look forward to continuing my journey with Maskelon as a satisfied and valued customer.
M Marita
852 days ago

Discovering Comfort and Quality with

Embracing a leap of faith, I ventured into the world of online mask shopping, landing on Initially skeptical, I took a chance and ordered XL FFP2 masks. The anticipation grew until the package arrived, revealing slightly smaller masks than expected. Disappointment flickered briefly as I compared them to my existing supplies, noticing the differences in size and strap length. While my heart sank momentarily, I reached out to, sharing my feedback politely and hoping for a resolution. Despite sending my concerns into the digital universe, the silence echoed back, leaving me disheartened. The lack of acknowledgment or a return offer for the untouched masks left me questioning my decision. Through this experience, a realization struck me – not all journeys lead to disappointment. Reflecting on the highs and lows of online shopping, I stumbled upon comforting reassurance elsewhere. Amidst the vast sea of options, quality and reliability emerged as beacons of hope. Despite this setback, I remain open to new opportunities, seeking comfort and quality in every purchase. may not have met my expectations this time, but the quest for the perfect fit continues. Gratitude fills my heart for the lessons learned along the way, guiding me towards destinations where comfort and quality intertwine seamlessly.

Introduction is an online retailer that specializes in a wide range of face masks for various purposes. With an extensive product selection, competitive pricing, and a strong emphasis on customer satisfaction, has established itself as a reliable destination for individuals looking for quality face masks. In this editorial review, we will delve into different aspects of the website, including user experience, pricing, customer service, product quality, and more.

Pros and Cons


  • Wide range of face masks for different needs and preferences.
  • Competitive pricing compared to other online retailers.
  • Responsive and user-friendly website design.
  • Fast and reliable shipping options available.
  • Dedicated customer service team to address queries and concerns.


  • Limited options for customization or personalization.
  • Some customers have reported delays in shipping.
  • Occasional issues with product availability for certain styles or sizes.

User Experience offers a seamless and enjoyable user experience for shoppers. The website's clean and intuitive design makes it easy to navigate and find the desired face masks. The product pages provide detailed information about each mask, including materials, sizes, and features, allowing customers to make informed decisions. The checkout process is straightforward, and users have the option to create an account for faster future purchases or proceed as a guest.

Pricing and Value for Money offers competitive pricing for their face masks, making them accessible to a wide range of customers. The prices are often lower compared to similar retailers, making them an attractive option for individuals looking for affordable yet high-quality face masks. Considering the quality of the masks and the value they provide in terms of protection and comfort, customers receive excellent value for their money when shopping at

Customer Service prioritizes customer satisfaction and provides responsive and helpful customer service. The dedicated customer service team promptly addresses customer queries, concerns, and product-related issues. Contact options, such as email and live chat, are readily available on the website, ensuring customers can reach out for assistance whenever needed.

Product Quality and Selection offers face masks of excellent quality. Each mask is made from premium materials, ensuring durability and effective protection. The selection includes a variety of styles, designs, and sizes to cater to different preferences and needs. However, some customers have reported occasional issues with product availability, particularly for popular styles or specific sizes. Nonetheless, the overall quality of the masks received by customers is consistently praised.

Website Usability

The website is designed with usability in mind. It features a clean and organized layout, making it easy for users to navigate and find the desired products. The search function allows customers to quickly locate specific masks, and filters enable users to refine their search based on various criteria, such as price range, material, or style. The website is also optimized for mobile devices, ensuring a seamless browsing experience on smartphones and tablets.

Returns and Exchanges offers a straightforward returns and exchanges policy to ensure customer satisfaction. If a customer is not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The website provides clear instructions on how to proceed with returns, and customer service is available to assist throughout the process. However, it's important to note that certain restrictions and conditions may apply, so customers should review the policy before making a purchase.

Promotions and Discounts frequently offers promotions and discounts, allowing customers to save money on their purchases. These promotions may include limited-time sales, discounted bundle deals, or coupon codes that can be redeemed during the checkout process. Subscribing to the newsletter or following on social media platforms is a great way to stay updated on the latest promotions and special offers.

Reputation has built a solid reputation among customers for providing high-quality face masks and excellent customer service. The company's commitment to quality, affordability, and customer satisfaction has garnered positive reviews and a loyal customer base. The transparency and reliability exhibited by have further enhanced its reputation as a trustworthy online retailer.

Payment Options offers a variety of secure payment options to accommodate customer preferences. These options typically include major credit cards, such as Visa and Mastercard, as well as popular online payment platforms like PayPal. The checkout process is encrypted and secure, ensuring the safety of customer payment information.

Loyalty Programs currently does not have a specific loyalty program in place. However, they periodically offer exclusive deals and discounts to loyal customers or subscribers to their newsletter. These promotions provide additional value to frequent shoppers and incentivize customer loyalty.

Customer Reviews

Customer reviews play a vital role in shaping the perception of The majority of reviews are positive, highlighting the quality, comfort, and effectiveness of the face masks. Customers often commend the prompt customer service and responsive assistance provided by However, a small number of negative reviews mention issues with shipping delays or limited availability of certain products.

Community Involvement actively engages with its community through social media channels and occasionally partners with charitable organizations or initiatives related to public health. Their involvement demonstrates a commitment to supporting causes beyond simply selling face masks and contributes to a positive brand image.

Shipping and Costs offers fast and reliable shipping options to ensure customers receive their orders promptly. The shipping costs are typically reasonable and vary depending on the destination, order size, and chosen shipping method. Customers can select their preferred shipping method during the checkout process, with options ranging from standard shipping to expedited delivery for urgent orders.

Overall, provides a comprehensive online shopping experience for face masks. With a wide range of high-quality products, competitive pricing, responsive customer service, and a user-friendly website, establishes itself as a trustworthy and reliable destination for individuals seeking effective and comfortable face masks.