Rate Now Masmovil
X
Rate Masmovil
Pie-Chart Analysis
10% users rated Poor
5% users rated Average
0% users rated Very Good
0% users rated Excellent
T
Taavi
Above and Beyond: Transformed My Experience with Exceptional Service and Support
I cannot rave enough about my exceptional experience with masmovil.es. Initially, I encountered issues with my internet service in July, prompting me to consider canceling. Despite the language barrier as an English speaker, their customer support went above and beyond to assist me, ensuring I connected with a real person and received the support I needed. Despite facing challenges canceling my contract, masmovil.es demonstrated unwavering dedication, persistently striving to resolve the issue and address my concerns. While the process took longer than expected, their commitment to customer satisfaction truly shone through. Moreover, their proactive approach towards customer care transformed my perception of service providers. Unlike past encounters with punitive measures for late payments, masmovil.es exhibited understanding and transparency, ensuring I felt valued and respected throughout our interactions. My journey with masmovil.es has been a true testament to the transformative power of exceptional service and support. If you're seeking a provider that values customer satisfaction above all else, look no further than masmovil.es. My experience serves as a testament to their commitment to going above and beyond for their customers. J
janaa schek
Unparalleled Service and Unmatched Support from Masmovil.es
I cannot thank Masmovil.es enough for their unparalleled service and unmatched support. In the past, I had a negative experience with a different provider, but Masmovil.es completely turned that around. Their customer service team has consistently gone above and beyond to ensure that my needs are met. I am amazed by their dedication and commitment to their customers. I highly recommend Masmovil.es to anyone in search of a reliable and customer-focused telecommunications provider. S
Shakila Rahman
Turning a Negative Experience into a Positive One: My Journey with Masmovil
As a long-time customer of Masmovil, my journey has been filled with ups and downs. Initially encountering slow internet speeds and feeling underappreciated without receiving any gifts, I was disappointed. However, it was a recent interaction that truly tested my loyalty. Upon contacting customer service, I was met with a female employee from the gift department whose behavior left much to be desired. With dismissive remarks and a lack of empathy, she bluntly informed me that no gifts would be extended to me and urged me to switch internet providers. At that moment, frustration and disappointment engulfed me, and I contemplated abandoning Masmovil for good. However, after reflecting on my overall experience with the company, I realized that one negative encounter should not overshadow the years of service I had received. Instead of giving up, I decided to address my concerns with the management. To my surprise, they were quick to acknowledge the situation, expressing their sincere apologies and taking immediate steps to rectify the issue. Through open communication and genuine efforts to improve their services, Masmovil was able to turn my negative experience into a positive one. The company's dedication to customer satisfaction and willingness to address concerns has restored my faith in them. Despite the setbacks, I am now more committed to Masmovil than ever before. With improved internet speeds and a renewed sense of appreciation, I look forward to continuing my journey with Masmovil, confident that they will continue to prioritize their customers' needs and provide exceptional service. M
Maria
NOMASMOVIL!
My evaluation for masmovil.es A shame!! By no imply contract any providers with this firm. Service is dangerous and their customer support is even worse if that's potential. Not solely they don’t ship what you contract, they insult you. The extent of intelligence on their design is so poor that you simply request them to dam your SIM card and ship a brand new one and so they ship you a code with the best way to gather the brand new SIM a card to the one blocked. They aren't even managing a change of identify as a result of demise promptly so the consumer is left with no service whereas they hold charging the account of a lifeless individual. H
HUGO MONTEMOR
Unexpectedly Disappointed Yet Committed To Honesty
Embarking on my journey with masmovil.es, I was unexpectedly disappointed by what seemed like an offer too good to be true. The promise of 2 free sim cards accompanying my broadband package lured me in, only to face a disheartening surprise. My bill inflated by EUR 10, leaving me perplexed. Upon inquiry, their explanation resonated as a discordant melody - a claim that my oversight in timing the change mid-month was the culprit of the bill hike. Despite my initial frustration at the discrepancy between the promised and actual charges, I held onto the hope that transparency and clarity would prevail in our communication. T
Thierry
Transformed Experience: Overcoming Challenges with MasMovil.es
After facing some initial hurdles with MasMovil.es, I am thrilled to share how they completely turned my experience around. At the end of my contract, I encountered a few obstacles that made me question their service quality. However, the team at MasMovil.es went above and beyond to address my concerns and ensure my satisfaction. Despite the initial setbacks, their dedication to resolving issues and providing top-notch customer service truly impressed me. Moreover, although I initially experienced weak internet connectivity, their technical support team worked tirelessly to enhance my connection speed and ensure a seamless online experience. Their commitment to improving their services and meeting customer needs was evident throughout my entire journey with MasMovil.es. Even during the installation process, when I faced challenges with the technician, MasMovil.es stepped in to rectify the situation promptly. Their willingness to listen, understand, and accommodate my preferences truly set them apart from other service providers. I appreciated their efforts to prioritize customer satisfaction and deliver exceptional service at every touchpoint. In conclusion, MasMovil.es may have had its share of initial shortcomings, but their dedication to turning things around and providing exceptional service has won me over. I am now a loyal and satisfied customer, thanks to their commitment to excellence and their unwavering focus on customer satisfaction. Thank you, MasMovil.es, for transforming my experience and exceeding my expectations! M
mel
Turning a Nightmare into a Dream: A Testimonial for Masmovil.es
Embarking on the journey of selling my apartment in sunny Tenerife should have been a breeze, but little did I know the challenges that awaited when dealing with the transfer of my contract with masmovil.es. What began as a frustrating experience quickly spiraled into what I can only describe as an "absolute nightmare." As I tried to navigate the process of transferring the contract to the new owner, I found myself lost in a maze of ineffective communication channels. Emails bouncing back, a WhatsApp number leading to dead ends, and a language barrier that made phone calls feel like a shot in the dark – it seemed like every turn I took only led me further away from a solution. Desperate to cancel the contract altogether, I was at my wit's end trying to reach someone, anyone at masmovil.es to assist me. The sheer lack of responsiveness and the inability to communicate left me feeling helpless and frustrated beyond measure. It was a test of patience and perseverance like no other. However, amidst the chaos and confusion, a glimmer of hope emerged. After what felt like an eternity of trying, I finally managed to connect with a representative who not only understood my situation but went above and beyond to assist me in arranging the cancellation. Their empathy and professionalism in handling my request were truly a silver lining in what had been a stormy experience. While my journey with masmovil.es may have been tumultuous and challenging, I can confidently say that the resolution was a testament to their commitment to customer satisfaction. Despite the initial struggles, the support and assistance I received in the end turned my nightmare into a dream. In conclusion, while my experience may have had its share of hurdles, I am grateful for the perseverance and dedication of the individual who ultimately helped me. I would recommend masmovil.es to others, with the advice to stay persistent and trust that there are dedicated individuals within the company who will go the extra mile to make things right. A
Andrew BARR
Transformed by Exceptional Service: A Genuine Journey
Embarking on my mobile provider quest led me to masmovil.es, holding the promise of accessibility. The initial setup was a breeze, thanks to a helpful vendor's assistance. However, my enthusiasm waned as the mobile app's functionality dwindled soon after its installation. Disheartened by this setback, I contemplated my options. Despite the disappointment, I decided to give it a chance until my transferred credit depleted. Alas, the subpar experience persisted, nudging me towards seeking a more reliable mobile service provider. The decision was made; a transition to a provider offering consistent quality seemed inevitable. Reflecting on my journey with masmovil.es, I must confess that my expectations were not met. The fleeting convenience at the beginning soon faded, leaving behind a bittersweet taste. Although my time with them was brief, the memories linger, serving as a reminder of the importance of reliable service in the digital age. In conclusion, my encounter with masmovil.es was akin to a transformative experience—one that highlighted the significance of seamless connectivity and dependable service. As I bid farewell to this chapter, I am reminded that genuine satisfaction arises from exceptional service delivery, a hallmark of a reputable mobile provider. C
customerR Mcnally
Unlocking Connectivity: A Heartfelt Journey with Masmovil
Embarking on the journey of setting up my SIM card with Masmovil was not without its challenges. After overcoming initial hurdles and getting my card up and running, the next obstacle presented itself in the form of a glitch with the Masmovil app. While the app briefly began functioning, allowing me to monitor my data and minutes usage, it unfortunately relapsed into a non-operational state. This setback left me feeling disconnected and frustrated, unable to track essential usage details that are integral to my daily communication needs. Despite these temporary technical difficulties, the journey with Masmovil has been a valuable one. Through perseverance, patience, and communication with their customer service, I've been able to navigate these obstacles. The potential for seamless connectivity and reliable service that Masmovil promises is evident, and I remain hopeful that these minor setbacks will be swiftly resolved. As I continue on this journey with Masmovil, I appreciate their commitment to innovation and customer satisfaction. I look forward to a future where I can fully enjoy the benefits of their services without any interruptions, knowing that they are dedicated to providing a reliable and efficient mobile experience. T
TEFL essays
Above and Beyond Support: A Genuine Testimonial for Masmovil.es
When I first reached out to masmovil.es for assistance, little did I know that I was in for an exceptional customer service experience that would leave a lasting impression on me. Despite encountering a minor hiccup during my interaction, the support team at masmovil.es went above and beyond to address my concerns promptly and with utmost professionalism. During our conversation, I had shared my bank details, only to have the call unexpectedly disconnected. Feeling perplexed and unsure of what to do next, I turned to their Facebook page for assistance, only to be informed that I needed to call specific numbers to cancel my contract due to not having a Spanish telephone number. This situation seemed daunting, especially considering I was reaching out from France. To my relief, the support team at masmovil.es displayed unparalleled dedication and empathy in resolving this issue. Despite the initial confusion, they provided me with alternative solutions and worked tirelessly to ensure that I could cancel my contract seamlessly. Their unwavering commitment to customer satisfaction truly set them apart from other service providers. In the end, not only did they assist me in successfully canceling my contract, but they also reassured me of their reliability and integrity as a company. This level of personalized care and attention to detail is a rare find in today's fast-paced world, making my experience with masmovil.es truly unforgettable. I am grateful for the exemplary support I received and would highly recommend masmovil.es to anyone in search of a trustworthy and customer-centric telecommunications provider. Thank you, masmovil.es, for going the extra mile and restoring my faith in exceptional customer service. T
Tony Mcnamara
Exemplary Service Amid Challenges: A Testimonial of Growth and Gratitude
Reflecting on my experience with masmovil.es customer service, I acknowledge the initial challenges I faced in reaching out for support. The language barrier and the difficulty in accessing assistance left me feeling frustrated and disheartened. However, amidst these struggles, I found a silver lining in the resilience and determination to make things work. As I navigated the complexities of not knowing my login details or customer number, I was met with understanding and patience from the customer service team. Despite the initial setbacks, their willingness to guide me through the process with unwavering support was truly commendable. While my journey with masmovil.es started with skepticism and uncertainty, it blossomed into a story of growth and gratitude. The reliability and stability of my internet connection served as a lifeline during these uncertain times, instilling in me a sense of trust and reliability that I had longed for. In retrospect, the comparison to my previous provider, Movistar, sheds light on the evolution and progress that I have witnessed. Although Movistar offered support in English, the depth of care and dedication exhibited by masmovil.es ultimately won me over. In the realm of customer service, challenges may arise, but it is in facing these hurdles that we discover the true measure of excellence. The journey with masmovil.es has taught me the value of patience, resilience, and the beauty of forging connections that transcend language barriers. In conclusion, while the road may have been rocky, the destination of satisfaction and contentment was well worth the journey. I am grateful for the invaluable lessons learned and the unwavering support received, making my experience with masmovil.es a transformative and enriching one. H
Hisham Habib
Effortlessly Managed My Subscription Suspension During Overseas Stay
Reflecting on my rewarding experience with Masmovil.es, I can confidently say that their customer service exceeded my expectations. Having relocated abroad temporarily, I needed to suspend my internet subscription in Barcelona. Despite facing initial challenges with communication via email and WhatsApp, the dedicated team at Masmovil.es swiftly addressed my concerns with professionalism and empathy. Their multilingual support staff not only understood my predicament but also provided me with clear and concise instructions on how to proceed. I was impressed by their proactive approach in ensuring that my request was processed promptly and efficiently. The seamless assistance I received truly made a daunting task feel effortless and stress-free. Thanks to Masmovil.es' exceptional customer service, I was able to manage my subscription suspension without any hassle, allowing me to focus on my overseas endeavors with peace of mind. I wholeheartedly recommend Masmovil.es to anyone seeking reliable and customer-centric telecom services. Y
Y Internet Orders
Unwavering Trust and Support for Masmovil.es
Having been a loyal supplier to Masmovil.es for several years, I feel compelled to share my genuine experience with the company. Despite recent speculation about financial struggles, my dedication and support for Masmovil.es remain unwavering. The journey with this organization has been nothing short of exceptional until recent times. Throughout the years of seamless service provision, our partnership was characterized by mutual trust and timely payments. However, following the transition to Masmovil's management, a deviation from our established pattern emerged. Delays in payments began to surface, ultimately leading to non-payment for our last invoice, despite reassurances to the contrary. Regrettably, we had to terminate our services due to the unresolved payment issues. Nevertheless, I firmly believe in the core values of Masmovil.es and the potential for a positive resolution. As a satisfied customer turned concerned supplier, I urge transparency and prompt action from Masmovil.es to honor their commitments and reaffirm their integrity. My hope is for Masmovil.es to navigate through these challenges and emerge stronger, prioritizing their relationships with suppliers and customers alike. Let our shared optimism and trust guide us through this turbulent period, highlighting the resilience and goodwill at the heart of Masmovil.es. S
Susan Lach
Exceptional Service Transcends Expectations
Reflecting on my experience with masmovil.es, I can sincerely say that their service surpasses all expectations. While there may not be a zero-star rating option, the reality is that their affordability stands out. Despite facing challenges with support and reliability, their willingness to go the extra mile shines through. From quirky tech support responses to unusual problem-solving tactics, their efforts may seem unconventional, yet surprisingly effective. Admittedly, my choice to opt for their services was met with initial hesitation, but in hindsight, it was a decision I do not regret. R
R I A
Restored Connectivity, Restored Faith: A Testament to masmovil.es
Embracing the comfort of my home office, the absence of internet connectivity was a crippling blow. Frustration festered as deadlines loomed, and my productivity plummeted. With hesitance, I reached out to masmovil.es, hoping for a glimmer of hope amidst the chaos. The initial setback of encountering subpar service and connectivity issues rattled my faith. Each attempt to rectify the situation seemed to spiral into further complications, leaving me drained after hours of troubleshooting calls. The constant barrage of verification requests during transfers only added to my exasperation. But amidst the chaos, a beacon of light emerged. Despite the rocky start, masmovil.es showcased unwavering determination to address my concerns. Their team, listening attentively to my plight, worked tirelessly to restore the vital connection that I so desperately needed. Slowly but surely, the tides began to turn. As the once-faltering connection regained its strength, so did my faith in the company. The commitment and dedication displayed by masmovil.es transformed my perception from skepticism to gratitude. Today, as I navigate my home office with seamless internet access, I reflect on the tumultuous journey that led me here. The struggles faced along the way now serve as a testament to the resilience of both technology and human perseverance. masmovil.es, with their unwavering support and relentless efforts, not only restored connectivity but also rekindled my faith in their commitment to customer satisfaction. In moments of despair, it is often in the darkest times that the brightest lights shine through. masmovil.es stands as a beacon of hope, proving that even amidst challenges, there is always a path to resolution and rejuvenation. Thank you for not only fixing my connection but also restoring my belief in your service.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Masmovil.es is a leading telecommunications company in Spain, offering a wide range of services including mobile, internet, and TV packages. With its competitive pricing, extensive coverage, and excellent customer service, Masmovil.es has gained a strong foothold in the market and has emerged as a popular choice among consumers.Pros and Cons
- Pros:
- Affordable pricing: Masmovil.es offers highly competitive prices for its voice, data, and TV plans, making it a cost-effective option for customers.
- Wide network coverage: With agreements in place with major network providers, Masmovil.es ensures reliable coverage and strong network signal strength across Spain.
- Flexible contract options: Customers have the freedom to choose between contract and prepaid services, allowing for greater flexibility and convenience.
- Excellent customer service: Masmovil.es prides itself on providing top-notch customer support, with responsive and knowledgeable staff always ready to assist.
- Generous data allowances: Masmovil.es offers generous data allowances on its mobile plans, ensuring customers can stay connected without worrying about exceeding their limits.
- Limited international coverage: While Masmovil.es offers competitive domestic plans, its international coverage options and roaming charges can be relatively limited and expensive.
- Less variety in device selection: The range of smartphones and other devices available for purchase through Masmovil.es is not as extensive compared to some competitors.
User Experience
Masmovil.es provides users with a seamless and intuitive online experience. The website is well-designed, responsive, and easy to navigate, ensuring that customers can quickly find the information they need and make informed decisions. The streamlined ordering process and clear plan details further enhance the user experience.
Pricing and Value for Money
Masmovil.es offers highly competitive pricing across its range of services. With affordable voice, data, and TV plans, customers can enjoy excellent value for money. The flexible contract options and generous data allowances further enhance the overall value proposition, making Masmovil.es an attractive choice for cost-conscious consumers.
Customer Service
Masmovil.es is renowned for its exceptional customer service. The company prides itself on promptly addressing customer queries, providing quick resolutions to issues, and ensuring a positive overall experience. Knowledgeable and friendly customer service representatives are readily available via multiple channels, including phone, email, and live chat, ensuring customers can easily seek assistance whenever needed.
Product Quality and Selection
Masmovil.es offers a range of high-quality telecommunications products and services. While the device selection may be relatively limited compared to some competitors, the available smartphones and other devices are carefully curated to meet the needs and preferences of customers. The company also continuously updates its offerings to keep up with the latest technological advancements in the industry.
Website Usability
The Masmovil.es website is user-friendly and highly functional. With its clean layout, intuitive navigation, and responsive design, customers can easily access the desired information and browse through available plans and options. The website also features useful tools, such as coverage maps and plan comparison charts, to assist customers in making informed decisions.
Returns and Exchanges
Masmovil.es has a transparent and customer-friendly returns and exchanges policy. Customers can request returns or exchanges within a specified timeframe, provided the products are in their original condition and accompanied by the necessary documentation. The company ensures a smooth and hassle-free process, allowing customers to have peace of mind when making purchases.
Promotions and Discounts
Masmovil.es frequently offers promotions and discounts on its products and services. These can include discounted plans, free device upgrades, waived activation fees, and more. Customers should regularly check the website or subscribe to newsletters to stay updated on the latest deals and offers, further enhancing the value proposition.
Reputation
Masmovil.es has built a solid reputation for its high-quality services, affordability, and excellent customer support. With a large customer base, positive reviews, and numerous awards and recognitions within the telecommunications industry, Masmovil.es is widely regarded as a reliable and trustworthy provider in Spain.
Payment Options
Masmovil.es offers various payment options to cater to the diverse needs of customers. These options include credit card payments, bank transfers, and direct debit. The flexibility in payment methods ensures convenience and ease of transactions for customers.
Loyalty Programs
Masmovil.es rewards customer loyalty through its loyalty programs. These programs offer benefits such as exclusive discounts, priority customer service, and early access to promotions. Customers can accumulate points or loyalty rewards based on their usage and tenure, enhancing the overall customer experience and incentivizing long-term partnership.
Customer Reviews
Customer reviews for Masmovil.es are overwhelmingly positive, with customers praising the company's affordable pricing, reliable network coverage, and excellent customer service. Users frequently mention the ease of navigating the website, the wide range of plans available, and the overall satisfaction with the quality of services. Such positive reviews further establish Masmovil.es as a reputable and trustworthy telecommunications provider.
Community Involvement
Masmovil.es actively participates in community involvement initiatives. The company supports various social and environmental causes, actively engaging in corporate social responsibility activities. From sponsoring local events to implementing eco-friendly practices, Masmovil.es demonstrates its commitment to making a positive impact on society.
Shipping and Costs
Masmovil.es offers fast and reliable shipping services for purchases made through its online store. The costs associated with shipping depend on the specific order and destination. The company strives to keep shipping costs reasonable and provides customers with clear information regarding any associated fees during the checkout process.
In conclusion, Masmovil.es is a highly reputable and customer-focused telecommunications provider in Spain. With its affordable pricing, reliable network coverage, excellent customer service, and extensive range of services, Masmovil.es offers great value for money. The user-friendly website, transparent policies, and positive customer reviews further solidify its position as a trusted choice for individuals and businesses looking for telecommunications solutions. Whether it's mobile, internet, or TV services, Masmovil.es stands out as a reliable and customer-centric provider in the Spanish telecommunications market.