Users Voice for Mastershoe

4% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
93% users rated Excellent
Pie Chart Review Representation for Mastershoe
Mastershoe Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 Apr 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.9 4.5 2.2 4.1 4.5 5
Oct 2022 4.8 3.6 1.4 3.9 4 1
Nov 2022 5 4.4 1.1 4.1 4.2 5
Dec 2022 5 5 5 5 5 5
Mar 2023 4.3 4.1 1.3 3 5 2
Line Chart for Rating of peer stores

mastershoe.co.uk

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Detailed Mastershoe Review by

Introduction

Mastershoe.co.uk is a UK-based online retailer of footwear for men, women, and children. With a huge selection of brands and styles to choose from, Mastershoe.co.uk has grown to become one of the top online destinations for shoe shopping in the UK. In this editorial review, we will assess the various aspects of Mastershoe.co.uk, including the pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Massive selection of footwear for men, women, and children
  • Competitive pricing on branded footwear
  • Free UK delivery on orders over £50
  • Easy to navigate website with clear categorization of products
  • Responsive customer service team
Cons:
  • Limited range of non-footwear accessories
  • No loyalty program for repeat customers

User Experience

Mastershoe.co.uk offers a user-friendly experience with a clear and organized layout. The homepage highlights popular products and categories, giving customers an easy way to find what they are looking for. The product pages provide a detailed description of each item, along with customer reviews, enabling users to make informed purchase decisions. With a quick and easy checkout process, customers can complete their transactions in just a few clicks.

Pricing and Value for Money

Mastershoe.co.uk offers competitive pricing across a broad range of branded footwear. While some styles may be on the higher end of the price spectrum, the quality and durability of the products make them worth the investment. With frequent promotions and discounts available, customers can get great value for their money when shopping at Mastershoe.co.uk.

Alternatives

There are several competitors to Mastershoe.co.uk, such as Schuh, Clarks, JD Sports, and Office, all of which offer a range of footwear for men, women, and children. However, what sets Mastershoe.co.uk apart is its massive selection of brands and styles, which are not always available at other retailers.

Customer Service

The customer service team at Mastershoe.co.uk is known for its quick response times and helpful attitude. Customers can contact the team via phone, email, or online chat, and all queries are resolved in a timely manner.

Product Quality and Selection

Mastershoe.co.uk prides itself on offering high-quality branded footwear at competitive prices. With a massive selection of brands and styles, customers can find everything from work boots to fashion sneakers. However, the website could benefit from expanding its range of non-footwear accessories.

Website Usability

The website is easy to navigate, with clear categorization of products and search filters, allowing customers to quickly find what they need. The product pages are well-designed, providing all the necessary information and user reviews.

Returns and Exchanges

Mastershoe.co.uk offers customers a 28-day returns policy on all items purchased, provided they are in their original, unworn condition. Customers can either exchange or receive a refund for their purchase.

Promotions and Discounts

Mastershoe.co.uk offers frequent promotions and discounts throughout the year, including seasonal sales, flash sales, and discounts on specific brands or styles. Customers can sign up for the newsletter to stay up-to-date with the latest deals.

Reputation

Mastershoe.co.uk has a solid reputation in the industry for providing high-quality, branded footwear at competitive prices. The company has been around for over 35 years and has grown steadily year-on-year, cementing its reputation as a reliable and trustworthy online retailer.

Payment Options

Mastershoe.co.uk accepts all major credit and debit cards, including Visa, Mastercard, and American Express. Customers can also pay using PayPal.

Loyalty Programs

Mastershoe.co.uk does not currently offer a loyalty program for repeat customers.

Customer Reviews

Customers rate Mastershoe.co.uk highly on Trustpilot, with an average rating of 4.7 out of 5 based on over 9,000 reviews. Customers praise the company's excellent customer service and high-quality products.

Community Involvement

Mastershoe.co.uk does not appear to be heavily involved in community outreach programs at this time.

Shipping and Costs

Mastershoe.co.uk offers free UK delivery on all orders over £50. Orders under £50 are subject to a £2.99 delivery fee. The company also offers international shipping, with a flat rate of £10 for all non-UK orders. Delivery times vary depending on the destination, but most orders are delivered within 3-5 business days.

Mastershoe Recent User Reviews

User Rating

5 stars

107

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Reviewer Name: Rebecca

Review Submission Date: 2022-12-24

Review Title: Shoes dispatched quickly
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Review Description: Shoes dispatched quickly, all as described. Would use again.

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Reviewer Name: darren tarry

Review Submission Date: 2022-12-23

Review Title: Appalling Delivery Service
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Review Description: Ordered a pair of work boots on a 48 hour delivery but they took 6 days to arrive. Mastershoe blamed the Royal Mail, and when I asked to cancel the order they refused to do so until the delivery had taken place and then the boots returned to them. It took a further 3 days for Royal Mail to collect the boots and almost a week to return them to Mastershoe. Nearly 3 Weeks in total to receive a refund

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Reviewer Name: Nightbird

Review Submission Date: 2022-12-15

Review Title: Tremendous service despite all the disruption!
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Review Description: I don't envy anyone working in retail at the moment, but I will take my hat off to Mastershoe and their team. Even with my husband’s numerous phone calls and e-mails, Mastershoe continued to be professional and informative.To be fair..... my order did take 2 weeks to arrive. But... despite this.. Mastershoe were a pleasure to deal with, and I would not hesitate to use them again.

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Reviewer Name: Leigh Fowler

Review Submission Date: 2022-12-14

Review Title: Customer service reps require more…
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Review Description: Customer service reps require more training, it seems it consists of young "lads" who do not read emails and just react irrationally like an immature child. Once I challenged their abrupt behavior I was met with a sarcastic response. I was simply looking for help and guidance but I was met with abrupt/sarcastic responses, I have had no choice but to issue a charge back with Barclays. AVOID AVOID AVOID.

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Reviewer Name: Katy

Review Submission Date: 2022-12-13

Review Title: Brilliant service
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Review Description: Brilliant service from Kieran. Emailed prior to ordering to check some information on running trainers. I had a reply back in 13 minutes. Ordered on Friday and already been out on a run today. Great company, super fast delivery, highly recommend. Happy Christmas

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Reviewer Name: LPC

Review Submission Date: 2022-12-12

Review Title: Shoes arrived on time and in great…
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Review Description: Shoes arrived on time and in great condition. Good price and prompt communications. Would recommend.

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Reviewer Name: Jean

Review Submission Date: 2022-12-10

Review Title: First Class Company
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Review Description: First time using Mastershoe. To be honest had never even heard of them. Was first class service from moment of placing order. Will certainly be using them again.

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Reviewer Name: MR DIANE TATHAM

Review Submission Date: 2022-12-07

Review Title: Hush puppies long boots
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Review Description: Fast delivery and packaged very well, boots are very comfortable, beautiful leather and soft lining, they look great on as well, I’m Mrs. Not Mr.

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Reviewer Name: Christine Noton

Review Submission Date: 2022-12-07

Review Title: Quick response to inform item…
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Review Description: Quick response to inform item despatched the next day for 2/3 days expected delivery. Unfortunately the Royal Mail strike meant it took 2 weeks.

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Reviewer Name: Gillian Spendlove

Review Submission Date: 2022-12-07

Review Title: Great service.
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Review Description: Found the boots I was after on the website at a good price. Easy to order. Arrived quickly considering postal strikes at the moment. Great service thankyou.