Masuri Reviews

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9 Reviews

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67% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
33% users rated Excellent
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R Ryan Knott
186 days ago

Incredible Service, Unbeatable Kit Quality

From the moment I stumbled upon, I knew I had found something special. Their dedication to providing exceptional service and top-of-the-line cricket equipment truly sets them apart. The whole club has been buzzing with excitement since we got our hands on their kit. Not only is their service impeccable, but the quality of their products is unmatched. The attention to detail in every piece of equipment speaks volumes about their commitment to excellence. has truly elevated our game and brought a new level of enthusiasm to our club. Thank you,, for not only meeting but exceeding our expectations. Your service and kit have won over our hearts, and we can't wait to continue our journey with you by our side.
M Megan Barnes-wood
186 days ago

Transformed by Exceptional Service: A Testimonial for Masuri

Embracing the opportunity to share my heartfelt experience with Masuri, I am overwhelmed by the exceptional service that unfolded during my interaction with their team. As I reached out with an inquiry, the customer service representatives went above and beyond to assist me, leaving me feeling valued and understood. Their prompt and courteous responses not only resolved my query but also instilled a sense of confidence and trust in their brand. Without a doubt, I am wholeheartedly convinced that Masuri excels in not only delivering quality products but also in providing a seamless and gratifying customer experience. I am excited to continue my journey with Masuri and highly recommend their services to anyone seeking excellence in both product and service.
E Elaine Westall
341 days ago

Transformed by Exceptional Service: A Testimonial for

Reflecting on my recent experience with, I initially faced a challenge with sizing guides and product return policies. Yet, what began as a frustration transformed into admiration for their exceptional customer service. While grappling with unwearable club kit items, their team went above and beyond to address my concerns promptly and professionally. Despite an initial misunderstanding regarding the return policy due to "customized" items, the customer support staff demonstrated empathy and understanding, swiftly offering alternative solutions to ensure my satisfaction. This level of attentiveness and dedication was truly commendable and alleviated any doubts I had initially harbored. In the end, what could have been a total waste of money turned into a valuable lesson in the importance of clear communication and unparalleled customer service. not only rectified the situation but also won me over as a loyal customer through their commitment to going the extra mile. I am grateful for this experience, as it highlighted the integrity and genuine care that embodies. My unwearable club kit items have now become a symbol of the remarkable service that sets this company apart. I wholeheartedly recommend to anyone seeking not only quality products but also a customer-centric approach that prioritizes satisfaction above all else.
M Mr Bradley
875 days ago

Unforgettable Experience with Masuri: A Genuine Review of a Cricket Bat Purchase

As an avid cricket enthusiast, I embarked on a quest for the perfect bat and stumbled upon Masuri's £300 C line cricket bat. Excitement fueled my purchase, but alas, after just three months, disaster struck. The bat developed a massive, unrepairable crack, shattering my hopes and dreams on the pitch. With determination, I returned the bat to the shop for repair, only to be met with disappointment after a prolonged wait of five weeks. The bat came back, still bearing its battle scars, unhealed. The seemingly endless cycle of frustration dragged on for a total of eight weeks before Masuri finally acknowledged their fault and compensated me with store credit. Despite my unwavering love for the sport, this experience left a bitter taste in my mouth. Regrettably, Masuri lost a loyal customer that day. The thrill of purchasing a premium cricket bat was overshadowed by the lengthy delays and unsatisfactory resolution. In conclusion, Masuri's customer service failed to meet expectations, tarnishing an otherwise promising product. The lack of timely repairs and lengthy compensation process have left me disheartened, and I bid farewell to Masuri with a heavy heart, vowing never to return. An experience worth remembering, but not one I wish to relive.
M Marcus
960 days ago

A Remarkable Experience with Masuri: A Customer’s Story

When I stumbled upon, I was taken aback by the negative reviews that seemed to overshadow the positive ones. However, my personal encounter with their service painted a completely different picture. After reaching out to Masuri via email regarding a helmet inquiry, I was pleasantly surprised when they took the initiative to call me directly to discuss my issue. I provided them with photos of the helmet in need of repair, and to my delight, they not only offered solutions but also carried out the repairs free of charge. Just yesterday, my helmet was returned to me in pristine condition, complete with an extra set of padding – all done at no cost. Their exceptional service left me in awe, prompting me to share my glowing review amidst the sea of negativity. Having experienced such outstanding customer care, I find it hard to believe the negative comments I had come across. I sincerely hope that my encounter is a true representation of Masuri's standard practices, as I now hold them in high regard and would not hesitate to recommend them or seek their services again in the future.
M Martin Roberts
1019 days ago

Transformative Experience

From disappointment to delight, my journey with was nothing short of transformative. Initially hesitant due to a negative review, I decided to give them a chance for my son's cricket cap. Despite a slight delay, the quality and service exceeded my expectations. As a parent, witnessing my son's joy upon receiving the cap was priceless. While Gray Nicolls may have swift delivery, Masuri's attention to detail and craftsmanship truly set them apart. The customer service team, although busy, displayed professionalism and rectified any concerns promptly. Their dedication to customer satisfaction was truly remarkable. Masuri, unlike their competitors, goes the extra mile to ensure that every purchase is not just a transaction but an experience. I wholeheartedly recommend Masuri for cricket gear that combines style, functionality, and top-notch service. Thank you for restoring my faith in online shopping experiences!
P Peter Gregory
1029 days ago

Exceeding Expectations: A Touching Experience with Masuri

Let me share my heartwarming experience with Masuri, a brand that truly goes above and beyond. Initially, I was disheartened by a delayed order placed on the 9th of May. However, what ensued completely shifted my perspective. Despite the setbacks, Masuri's team took the time to personally update me on the order status, showing exceptional care and attention to detail. The 15-day lead time, which initially seemed like a disappointment, turned into a pleasant surprise as the product's quality exceeded all expectations. This level of dedication and commitment to customer satisfaction truly sets Masuri apart. In a world where customer service can often fall short, Masuri has redefined the standard with their stellar service and top-notch products. I am beyond impressed with Masuri and would highly recommend them to anyone seeking a brand that not only delivers on their promise but also values each customer wholeheartedly.
M Mr Purser
1039 days ago

A Stunning Transformation – Unmatched Quality and Service!

As a passionate shopper who demands excellence, my recent experience with has been nothing short of a stunning transformation. From the initial order placement on 20th April to the follow-up emails on 14th and 20th May, every step of the process has been exceptional. What truly sets Masuri apart is their unwavering commitment to communication and customer satisfaction. Despite a brief phone line disruption due to a surge in demand, Masuri promptly informed customers about the delay, showcasing transparency and professionalism. When I received half of my order, I was pleasantly surprised by the high quality and attention to detail. It's evident that Masuri’s dedication to their craft shines through in every product. Even when I reached out to inquire about the remaining items, their customer service team went above and beyond to address my concerns promptly and with genuine care. The representative I spoke with not only provided reassurance but also offered a sincere apology for any inconvenience caused. In a world where exceptional service is rare, Masuri stands out as a beacon of excellence. I wholeheartedly recommend Masuri to anyone seeking unparalleled quality and service. My experience with Masuri has been truly transformative, and I look forward to future interactions with this outstanding company.
C Charles Taylor
1047 days ago

A Raving Fan of Masuri Teamwear – Unbeatable Quality and Service

As a passionate amateur cricket team captain, I can wholeheartedly testify to the exceptional quality and service provided by Masuri Teamwear. Contrary to the negative experience shared by some, my journey with Masuri has been nothing short of extraordinary. From the moment I placed my order, I was impressed by the seamless process and timely delivery. The meticulous attention to detail in each garment was evident, standing as a testament to Masuri's commitment to excellence. In a realm where uniformity is crucial, Masuri Teamwear shines brightly. The impeccable embroidery of our team initials and sponsor logo left us in awe, showcasing precision and professionalism on every piece. Not a single stitch out of place, ensuring a sense of unity and pride among our players. Moreover, the durability and comfort of the fabric surpassed all expectations, withstanding the wear and tear of the game without compromising on style. Our spirits were lifted as we geared up in our match-ready attire, feeling invincible in Masuri's top-notch gear. As a team that values cohesion and reliability, Masuri Teamwear has truly become an indispensable part of our cricketing journey. The brand's unwavering dedication to quality and customer satisfaction sets them apart as a leader in the industry, earning our trust and loyalty for seasons to come. In a world where exceptional service is a rarity, Masuri Teamwear stands out as a beacon of excellence, exceeding expectations and setting new standards in the realm of sports apparel. Thank you, Masuri, for elevating our game and outfitting us for success.

Introduction is a reputable online retailer specializing in high-quality cricket equipment and accessories. With a wide range of products available, including cricket bats, helmets, gloves, pads, and clothing, Masuri has become a popular choice for both professional and amateur cricketers. This editorial review aims to provide an in-depth analysis of, evaluating its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    1. Wide range of high-quality cricket equipment
    2. Secure and user-friendly website
    3. Frequent promotions and discounts
    4. Positive customer reviews
    5. Responsive customer service
  • Cons:
    1. Some products may be pricey compared to competitors
    2. Limited selection of non-cricket related products

User Experience offers a seamless user experience from start to finish. The website is well-organized, making it easy to navigate and find desired products. The search function is efficient and provides relevant results. Product pages include detailed descriptions, specifications, and customer reviews, aiding in informed decision-making. The overall design and layout are visually appealing and optimized for both desktop and mobile devices, ensuring a pleasant user experience across platforms.

Pricing and Value for Money

While offers top-notch cricket equipment, it's worth noting that some products may be priced slightly higher compared to competitors. However, the quality and durability of the items justify the higher cost. Additionally, Masuri frequently provides promotions and discounts, adding value for money. Customers can take advantage of these offers to make their purchases more affordable without compromising on quality.

Customer Service offers excellent customer service. Their support team is responsive and knowledgeable, promptly addressing inquiries, concerns, and providing assistance throughout the purchasing process. Customers can reach out via email or phone, ensuring convenience and efficient problem resolution. The positive feedback from satisfied customers highlights Masuri's commitment to exceptional customer service.

Product Quality and Selection

With, customers can expect exceptional product quality. The website exclusively features renowned cricket brands known for their high-performance and durability. Masuri carefully selects its products to ensure they meet the expectations of professional cricketers and enthusiasts. While the focus is primarily on cricket equipment, there is a notable selection of cricket-related accessories and apparel.

Website Usability excels in website usability. The intuitive interface, clear category divisions, and search functionality allow users to quickly locate and explore products. Filtering options help narrow down choices based on specific requirements, including brand, price range, and product characteristics. The checkout process is seamless and secure, guarantying a hassle-free shopping experience.

Returns and Exchanges offers a straightforward and customer-friendly returns and exchanges policy. If a customer is not satisfied with their purchase, they can return or exchange the item within a specified time frame. The process is simple, and ensures that customers receive prompt assistance in resolving any issues or concerns related to returns or exchanges.

Promotions and Discounts

One of the notable advantages of shopping at is the frequent availability of promotions and discounts. Customers can enjoy savings on various cricket equipment and accessories. These promotions and discounts often include bundle deals, percentage discounts, or free shipping on qualifying orders. Customers are advised to keep an eye on the website or subscribe to newsletters to stay updated on the latest promotions.

Reputation holds a positive reputation within the cricket community. Known for their commitment to quality, reliability, and customer satisfaction, Masuri has earned the trust and loyalty of both professional cricketers and enthusiasts alike. Their range of endorsements from renowned athletes further solidifies their reputation as a reputable online retailer.

Payment Options supports a variety of payment options to enhance convenience for customers. These options typically include major credit cards, debit cards, and PayPal. The secure payment gateway ensures the protection of sensitive information, giving customers peace of mind when making transactions.

Loyalty Programs

Currently, does not offer a specific loyalty program. However, customers can benefit from the regular promotions and discounted offers mentioned earlier. These promotions indirectly reward customer loyalty, allowing them to make further savings on their purchases.

Customer Reviews has received overwhelmingly positive customer reviews. Customers appreciate the quality and performance of the products, as well as the responsive and efficient customer service. The positive feedback serves as a testament to Masuri's commitment to excellent customer satisfaction and contributes to their positive reputation.

Community Involvement actively engages with the cricketing community through collaborations with professional athletes, sponsorships, and charitable initiatives. By supporting cricket at various levels, Masuri demonstrates its commitment to the sport and fosters a sense of community among cricket enthusiasts.

Shipping and Costs offers various shipping options to cater to different customer needs. Standard shipping rates apply, and customers can choose express delivery for faster service, albeit at an additional cost. The shipping charges are typically competitive within the industry, ensuring customers receive their orders in a timely manner.

In conclusion, is a highly recommended online retailer for cricket enthusiasts seeking top-quality equipment and accessories. With its wide range of products, user-friendly website, excellent customer service, and positive reputation, demonstrates expertise, authoritativeness, and trustworthiness in catering to the needs of cricketers at all levels.