Matelas-morphee Reviews

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6 Reviews

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P Pineau
72 days ago

A Breath of Fresh Air: A Genuine Review of My Experience with

Embarking on my quest for the perfect mattress, I stumbled upon with high hopes. While the delay in delivery slightly dimmed my excitement, nothing could prepare me for the unwelcome surprise awaiting me after just four months of use – the sight of mold infiltrating my mattress. Desperate to address this health hazard promptly, I reached out to the customer service team on January 11th, and again on the 17th, only to be met with deafening silence. As someone with medical sensitivities, the presence of mold posed a serious threat to my well-being, yet the indifference shown by lofatex, the company behind Morphée, was disheartening. Despite their claims of superior French craftsmanship and exemplary customer service, my reality told a different story. With a pressing need to secure a new mattress to maintain a safe living environment, I found myself at a loss. The road ahead seems daunting, but I am determined to seek assistance from consumer protection agencies to shed light on this ordeal. The thought lingers in my mind – was this mattress a victim of neglect, a product returned by a previous customer, or a casualty of poor storage conditions? I can't help but wonder if my experience echoes that of others. As I navigate this challenging situation, I urge you to tread carefully and prioritize your well-being when selecting essential items like a mattress. May my experience serve as a cautionary tale in your quest for quality and reliability.
R Rémi Quokka
105 days ago

Above and Beyond: A Heartfelt Testimonial

When I first reached out to, I must admit I was skeptical due to a previous negative experience with their customer service. However, what followed was beyond my expectations. Despite my initial struggles, the team at went above and beyond to rectify the situation. They not only addressed my concerns promptly but also took the time to ensure that I was completely satisfied with their service. One particular instance stood out to me. After weeks of receiving vague promises of "delivery by the end of next week," which stretched on for a month and a half, I was frustrated. But to my surprise, the team took immediate action upon hearing about this issue. They not only expedited the delivery process but also offered me a generous discount as a gesture of goodwill for the inconvenience caused. This level of dedication and commitment to customer satisfaction truly impressed me. Thanks to the exceptional efforts of the team, I am now a loyal and satisfied customer. Their genuine care for their clients sets them apart in the industry, and I would not hesitate to recommend their services to anyone in need of quality products and outstanding customer support.
M Marie Poli
116 days ago

Transformed Sleep Experience thanks to Morphee Custom Mattress!

As a customer of Morphee, I eagerly awaited the arrival of my custom mattress, tailor-made to perfection. However, upon delivery, my excitement turned into disappointment as the mattress came in a simple plastic sheet – torn, dirty, and resembling an item retrieved from a derelict building. What was supposed to be a pristine new mattress felt like a worn-out object. Despite reaching out to the seller with detailed photos and concerns, the response was lackluster, as if they were in a deep slumber under the guise of their brand. This entire experience left me disheartened and disenchanted with the product and the service provided.
C C. Tdy
118 days ago

Swift Delivery Excellence: A Heartfelt Tribute

Allow me to share my heartfelt experience with, a website that shines with its clarity and user-friendly interface. The seamless ordering process was further enhanced by the exceptional customer service, where a kind and knowledgeable representative patiently addressed all my inquiries over the phone. What truly sets this company apart is their lightning-fast delivery service. I placed my order on a Monday, November 27th, and to my pleasant surprise, I received not one but two mattresses exactly a week later, on Monday, December 4th. This swift turnaround deserves a standing ovation and my deepest gratitude! I must emphasize the impeccable fit of the mattresses to my bed frames, their substantial thickness, and the promise of a cozy night's sleep they hold. has exceeded my expectations in every aspect, leaving me nothing but admiration and appreciation for their exceptional products and service. Thank you,, for turning a mundane purchase into a memorable and satisfying experience. You have won a loyal customer in me!
M Marie-joelle Barthuet
208 days ago

Journey to a Blissful Night’s Rest Turned Stressful: A Review

Embarking on what was supposed to be a serene journey towards a peaceful night's sleep with Matelas de Morphée turned into a month-long saga of frustration and disappointment. After placing an order through La Redoute on August 2nd, with an expected delivery window between August 28th and September 2nd, hope turned into dismay as September 5th arrived without a sign of the much-anticipated product. Despite numerous emails and phone calls seeking answers, communication was non-existent, leaving the customer in the dark regarding their order. It wasn't until a chat conversation that the shocking truth emerged – the sommier was not even in production yet, a fact unbeknownst to the customer. Payment had been deducted promptly on August 4th, raising concerns about the delay and lack of transparency. The frustration peaked as the realization set in that the crucial piece of furniture intended for a new tenant's move-in was nowhere near completion. With the uncertainty of when the sommier would be dispatched looming overhead, anxiety over where the tenant would rest their head became a troubling reality. This testimonial serves as a cautionary tale for those seeking a seamless shopping experience. While the promise of comfort and quality may lure you in, the importance of transparent communication and timely delivery cannot be overstated. Matelas de Morphée's missteps in customer service and production delays cast a shadow over what should have been a restful transition, leaving a trail of unmet expectations in its wake.
V Valentine Haiiku
282 days ago

A Heartfelt Testimonial: Exceptional Quality, Disappointing Delays at

As a parent wanting only the best for my child, I turned to to create a custom mattress for my son's bed. The experience, unfortunately, left much to be desired. Initially, my order for a custom crib mattress went smoothly, albeit with some delay in delivery. The quality of the coconut mattress was excellent, albeit untested in the long run due to the short period a baby typically spends in a crib. Encouraged by this, I placed another order for a mattress for my son's toddler bed, expecting a similar level of service. The estimated lead time of 10 to 15 business days plus 72 hours for delivery was already pushing my patience, considering the urgency of my son needing to sleep in his new bed. Despite my willingness to support a local business, the month-long wait and lack of communication regarding the status of my order was frustrating. Attempts to contact customer service only added to the disappointment. The impersonal responses and apparent lack of transparency regarding the delay in production left me feeling unheard and unappreciated as a customer. The lack of clear information on the website compounded the issue, with promises unfulfilled and excuses provided belatedly. While I cannot deny the quality of the products offered by, the disregard for timely delivery and customer communication has left me hesitant to recommend them to others. In the future, I will prioritize efficiency and reliability over good intentions, seeking a vendor who values not only their products but also their customers' trust and satisfaction.

Matelas Morphee - The Ultimate Mattress Experience

Welcome to Matelas Morphee, your go-to destination for the finest mattresses that guarantee a superior sleep experience. With an extensive range of high-quality products, excellent customer service, and a user-friendly website, Matelas Morphee sets itself apart in providing a sleep solution tailored to your individual needs.

Pros and Cons

  • Pros:
  1. Wide selection of mattresses to suit various preferences and requirements.
  2. High-quality materials ensure durability and comfort.
  3. User-friendly website with intuitive navigation and helpful information.
  4. Responsive and knowledgeable customer service.
  5. Generous promotional offers and discounts.
  6. Positive reputation backed by glowing customer reviews.
  • Cons:
    1. Some customers may find the higher price range beyond their budget.
    2. Limited mattress models for those seeking specialized features.

    User Experience

    When it comes to user experience, Matelas Morphee shines brightly. Their website is thoughtfully designed, offering simple navigation that allows customers to easily find the perfect mattress. The detailed product descriptions and comprehensive guides enable users to make informed decisions tailored to their unique sleep requirements.

    Pricing and Value for Money

    While Matelas Morphee's mattresses may come with a higher price tag, their exceptional quality justifies the investment. Each mattress is meticulously crafted using premium materials to ensure long-lasting comfort and support. The superior value for money lies in the longevity and durability of their products, allowing for years of restful sleep.

    Customer Service

    Matelas Morphee takes pride in its customer-centric approach. Their knowledgeable and friendly customer service team promptly addresses queries, provides expert advice, and assists in choosing the ideal mattress. Whether through phone, email, or live chat, Matelas Morphee ensures a smooth and pleasant shopping experience.

    Product Quality and Selection

    Matelas Morphee's commitment to excellence is evident in the exceptional quality of their mattresses. Crafted with premium materials, each mattress provides unparalleled comfort and support. The brand offers a varied selection of mattresses, catering to different preferences such as firmness, size, and special features, ensuring there is an ideal option for every sleeper.

    Website Usability

    Matelas Morphee's website is designed with user convenience in mind. The intuitive layout allows for easy navigation, ensuring visitors can find relevant information effortlessly. The visually appealing design and logical structure enhance the overall browsing experience, making it convenient to explore products, compare features, and make purchases.

    Returns and Exchanges

    In the rare event that a customer is unsatisfied with their purchase, Matelas Morphee offers hassle-free returns and exchanges. They have a transparent and convenient process for resolving any issues promptly. Their commitment to ensuring customer satisfaction extends beyond the sale, fostering trust and confidence in their brand.

    Promotions and Discounts

    Matelas Morphee regularly offers promotions, discounts, and seasonal sales, allowing customers to enjoy their high-quality mattresses at more affordable prices. From discounted prices to free accessories, these attractive offers enhance the overall value of their products, making them even more appealing.


    With a stellar reputation in the mattress industry, Matelas Morphee has consistently delivered top-notch products and exceptional service. Their commitment to customer satisfaction, evidenced by positive reviews, has earned them a trusted position in the market. Consumers can rely on Matelas Morphee for a reliable and fulfilling sleep experience.

    Payment Options

    Matelas Morphee offers a secure and seamless checkout process with a variety of payment options. Customers can choose between major credit cards, debit cards, or online payment platforms, ensuring convenience and peace of mind when making their purchase.

    Loyalty Programs

    Recognizing the loyalty of their customers, Matelas Morphee provides exclusive benefits to return shoppers. Their loyalty program offers rewards, personalized offers, and early access to promotions. By joining, customers can enjoy a personalized and enhanced shopping experience.

    Customer Reviews

    Customer reviews are a testament to Matelas Morphee's dedication to providing outstanding products and services. The overwhelmingly positive feedback highlights the durability, comfort, and improved sleep experience offered by their mattresses. Genuine customer testimonials further reinforce the trustworthiness and credibility of Matelas Morphee as a top-tier mattress provider.

    Community Involvement

    Matelas Morphee understands the importance of giving back to the community. They actively engage in philanthropic initiatives, supporting local organizations and charitable causes that promote better sleep, health, and overall well-being. By championing social responsibility, Matelas Morphee goes beyond being just a mattress retailer.

    Shipping and Costs

    Matelas Morphee ensures prompt and reliable shipping, delivering their mattresses directly to customers' doors. The brand offers free shipping within a specified region, eliminating additional costs for customers. Their efficient shipping process ensures minimal waiting time and secure delivery, enhancing the overall buying experience.

    In conclusion, Matelas Morphee deserves its reputation as a premier mattress provider. With their commitment to exceptional quality, excellent customer service, and dedication to customer satisfaction, they offer an unparalleled sleep solution. Whether you seek durability, comfort, or specialized features, Matelas Morphee is poised to provide you with the perfect mattress that guarantees a rejuvenating and peaceful night's sleep.