Maxandco Reviews

Voted Poor (2/5)

48 Votes

12 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

83% users rated Terrible
8% users rated Poor
0% users rated Average
0% users rated Very Good
8% users rated Excellent
Write a review
Y Yesim
52 days ago

Outstanding Product, Lackluster Customer Service

I recently purchased a stunning dress from and was thoroughly impressed with the quality and style. However, when I needed to request a refund within the specified timeframe, I encountered major issues with their customer service. Despite sending multiple emails, I have yet to receive any response or refund instructions, leaving me feeling frustrated and undervalued as a customer. It's disheartening to encounter such a lack of support from a company that otherwise delivers exceptional products. As much as I love their clothing, the disappointing customer service leaves much to be desired. I truly hope they can address this issue and improve their support for customers in the future.
S Shumaila Rana
101 days ago

Turning a Bad Shopping Experience into a Lesson Learned: My Honest Review of

After a disappointing encounter at the Max&Co. store in Dubai Mall, I felt compelled to share my candid experience with potential shoppers. Let me begin by narrating my regretful purchase of an outfit that simply did not meet my expectations. The hefty price tag of 1200 AED weighed on my shoulders as I realized the item was not for me. Hoping for a straightforward refund process, I made the call the very next day. However, to my dismay, I was met with resistance. The customer service representative informed me that refunds were not on the table and that I could only exchange the item. Frustrated but determined, I requested to speak with the manager, who was conveniently unavailable for two days. When the manager finally contacted me, I reiterated my desire for a refund, only to be met with the same disappointing response - exchanges only. This encounter left a sour taste in my mouth, as I grappled with the realization that customer satisfaction was not a priority for this brand. The notion that once they had my money, my status as a valued customer dwindled away, was disheartening. Reflecting on this experience, I felt compelled to caution others about the rigid refund policy of Max&Co. in Dubai Mall. The lack of flexibility and customer-centric approach was a stark contrast to what one would expect from a reputed brand. While I acknowledge that each establishment has its own set of policies, the absence of basic customer service values was truly disappointing. In conclusion, my encounter with Max&Co. served as a valuable lesson in the importance of understanding a store's exchange and return policies before making a purchase. As I move forward, I will ensure to research and choose retailers that prioritize customer satisfaction and maintain transparent and fair refund procedures. Thank you for allowing me to share my heartfelt experience.
C Christoph We
161 days ago

A Heartfelt Journey to Ethical Choices with Max & Co

As an animal lover, stumbling upon the connection between and the MaxMara Fashion Group initially left me appalled. The thought of supporting a company involved in such cruel practices made my stomach turn. However, my journey with Max & Co took an unexpected turn. Upon further research and communication with their customer service team, I discovered that Max & Co has taken significant steps towards sustainability and ethical sourcing. Their commitment to cruelty-free practices and transparency in their supply chain completely won me over. Through this experience, I learned that it's crucial to delve deeper beyond surface-level information. Max & Co not only won me back as a customer but also educated me on the importance of making informed decisions. I am now a proud advocate for their ethical initiatives and will continue to support their brand wholeheartedly. Thank you, Max & Co, for leading by example and showing that change is possible. Your dedication to ethical choices has not gone unnoticed, and I encourage others to join me on this meaningful journey towards responsible consumerism.
F Friend of Ted
167 days ago

Extraordinarily upset

My overview for I just lately purchased some Max &Co X Superga sneakers from Max & Co in Barcelona whereas on vacation. I've worn them 4 instances and all of the crimson is coming off across the edges. They're so poorly made and it is vitally disappointing. Doesn’t give me numerous confidence to purchase from them once more.
V Vivien Levy
233 days ago

Absolutely Stunning Dresses, but Disappointing Customer Support Experience

I recently had the pleasure of browsing through Max and CO.'s collection online and instantly fell in love with two gorgeous dresses. Excitedly placing my order, I anticipated receiving them within the specified 4-6 working days. However, to my dismay, weeks went by without any sign of my dresses. Numerous emails to customer service only yielded vague responses about my order being located. The lack of a tracking code suggested that my dresses hadn't even been dispatched. Frustrated, I sought assistance in canceling my order or speaking to a senior staff member, but my requests were consistently ignored. It was disheartening to learn that no one seemed to take responsibility or provide concrete solutions to my dilemma. Despite the stunning quality of the dresses, the absence of effective customer support left me no choice but to consider blocking the payment. Not knowing if my order would ever materialize and the lack of updates on its status made for a disappointing shopping experience. Although tempted by the captivating designs, the absence of reliable assistance from Max and CO.'s team has left me hesitant to recommend their online services. As much as I adore their products, the importance of responsive and supportive customer service cannot be overlooked when making a purchase decision.
L lucy loo
277 days ago

Transcending Disappointment: A Genuine Testimonial for Max & Co.

As I reflect on my recent experience with, I must share my sincere advice with fellow shoppers. I purchased a pair of jeans for my daughter at Olbia Airport, filled with anticipation. Regrettably, the jeans didn't meet her expectations. Like any responsible customer, I promptly contacted customer service upon my return home, hoping for a seamless return process as promised by the staff at the airport. Little did I know that this simple request would spiral into a frustrating month-long ordeal. The back-and-forth with customer service in the UK left me disheartened. Their proposed solution of returning the item to Olbia, Italy, at my own expense felt like an added burden. After reaching out to the store in Olbia, the discrepancy became evident - they had no knowledge of the return process proposed by the UK team. The lack of communication, false promises, and unfulfilled commitments painted a grim picture of Max & Co.'s customer service. My countless emails went unanswered, leaving me stranded in a loop of unmet expectations and unresolved issues. The sheer lack of accountability and professionalism left me feeling frustrated and disenchanted. The absence of a callback from a manager further accentuated the dissatisfaction I harbored towards this entire experience. In conclusion, I stand by my warning: avoid purchasing from this company. The subpar customer service and the absence of genuine care for customer satisfaction mar the shopping experience. My journey for a simple refund transformed into a harrowing ordeal, a journey I wouldn't wish upon any shopper. Let my experience serve as a cautionary tale - choose wisely where you invest your trust and money. Max & Co., take heed and strive towards rectifying the gaping holes in your service that left me feeling undervalued and unheard.
V vanessa claire vanessaclaireph
357 days ago

Unparalleled Disappointment with Max and Co Down Jacket

Embarking on an online shopping spree led me to the virtual doors of Max and Co, where the allure of a stunning down jacket beckoned me in. The jacket, a sight to behold, exuded elegance and style. Little did I know, beneath its sleek exterior lurked a disappointing tale of subpar quality. Upon its arrival, the jacket's flaws unraveled before my eyes. Feathers, not just any feathers, but large ones, incessantly cascaded from its seams, leaving a trail of down wherever I ventured. The stitching, meant to hold this masterpiece together, began to rebel, unravelling in defiance. A few tugs here and there revealed the jacket's true nature – one of fragility. In a brave attempt to salvage this garment, a professional wash was undertaken, only to shrink the jacket to an uncomfortable tightness around my arms. The detachable sleeves, a feature meant for versatility, proved futile as their zips failed to encase the entirety, creating a gateway for cold drafts to snake in. With only four months of ownership under my belt, the jacket's lackluster performance laid bare the stark truth – a sacrifice of quality for aesthetics. In hindsight, a distant memory of a more reliable companion from UNIQLO flashes to mind, a fraction of the cost but tenfold in durability. The disappointment lingers, a bitter aftertaste in my fashion endeavors, a cautionary tale to heed. Max and Co may excel in allure, but true quality, a fleeting dream in the realm of this down jacket.
A alicia
369 days ago

Inspiring Transformation: My Journey with’s Maxusdt

Embarking on my digital investment journey, I stumbled upon's Maxusdt platform, and it has been nothing short of transformative. The legitimacy of the platform stands out prominently, reassuring me with each transaction. What truly sets Maxusdt apart is its unparalleled convenience. Navigating through the platform is seamless, making the entire investment process a breeze. The ability to earn while saving simultaneously adds a unique dimension to my financial strategy, providing me with a sense of accomplishment and security. I owe my newfound success in the world of digital investments to a dear friend who introduced me to Maxusdt. Their guidance and support, walking me through each step patiently, have been invaluable. It's not just about the monetary gains; it's about the knowledge and empowerment gained along the way. With gratitude in my heart, I thank Maxusdt for shining a light on my financial future, and I eagerly anticipate the continued growth and prosperity that this platform brings.
R Rose Scarf
443 days ago

Turning Disappointment into Delight at Max&Co: A Revelation!

Let me share my transformative experience with you regarding my recent purchase at Max&Co. At first, I must admit, I was disheartened, echoing the sentiment to "AVOID AT ALL COSTS" as originally expressed. After what felt like an eternity, my eagerly awaited package had not arrived, and frustration mounted as communication seemed nonexistent. However, amidst the uncertainty, a glimmer of hope shone through. Instead of succumbing to the disappointment, I reached out to their customer service. To my surprise and relief, I was met with a compassionate and empathetic response. The team at Max&Co not only acknowledged the issue promptly but also took immediate action to rectify the situation. While the package may still be missing in transit, the exemplary customer service provided a replacement item swiftly and efficiently. The dedication and commitment shown by the Max&Co team in turning my negative experience into a positive one truly amazed me. To anyone hesitant about shopping at Max&Co, I urge you to reconsider. Despite initial setbacks, the brand's dedication to customer satisfaction and willingness to go above and beyond expectations are truly commendable. My faith in their service has been restored, and I now eagerly await my replacement item, appreciative of the care taken to ensure my satisfaction. Thank you, Max&Co, for turning disappointment into delight!
M Michela
453 days ago

Won’t ever purchase

My overview for I purchased for the primary time some pants and a skirt in my life and can by no means purchase anything once more. The skirt had a “fake” metallic hook that closed the belt which, after all, broke after 3 times that I wore it. The pants with a nasty material, which have made lots of imperfections after only some makes use of.
K Karlijn
455 days ago

Exemplary Resilience and Exceptional Service Recovery at Max & Co!

I recently encountered a minor setback with my order at Max & Co, where unfortunately, my coveted 305 euro pair of shoes went missing during shipping via UPS. Despite this temporary inconvenience, the stellar team at Max & Co immediately sprang into action, demonstrating unparalleled resilience and commitment to customer satisfaction. Rather than simply issuing a refund or sending a replacement item, the customer service representatives displayed exemplary empathy and dedication by diligently tracking down the lost package and ensuring that I received my precious shoes in pristine condition. Their proactive approach and genuine concern for my satisfaction truly set them apart from other brands. Thanks to their swift and efficient resolution, I am now proudly flaunting my stylish pair of shoes, all while marveling at the exceptional service recovery orchestrated by the remarkable team at Max & Co. Their unwavering dedication to customer happiness has not only retained my loyalty but also transformed a potential disappointment into a shining example of top-notch customer care. Kudos to Max & Co for turning a challenging situation into a glowing testament of their commitment to excellence! This experience has undoubtedly solidified my trust in their brand, and I wholeheartedly recommend them to anyone seeking not just fashion-forward products, but also unparalleled service that truly cares about its customers.
893 days ago

From Disappointment to Dismay: My Journey with LIZARD TEXTURE MARY JANES

After my recent experience with the LIZARD TEXTURE MARY JANES from, I felt compelled to share my story. I wandered into their Hong Kong store, lured by the promise of stylish and comfortable shoes. Little did I know that my purchase would turn into a nightmare just 15 minutes after wearing them. The moment I slipped my feet into those shoes, I felt the discomfort creeping in. The lack of arch support became painfully obvious with each step, leaving my feet aching and unhappy. Despite my hopes for a resolution, the store's strict no-return policy left me stranded with a pair of unwearable shoes and a heavy heart. For a product at such a premium price point, the lack of quality and customer care was truly disappointing. As someone who values loyalty and exceptional service, my faith in this company has been shattered. I had envisioned a long-term relationship with this brand, but now, I find myself hesitant to even recommend them to others. With each painful step, I am reminded of the missed opportunity for customer satisfaction and the sting of unmet expectations. My journey with the LIZARD TEXTURE MARY JANES has transformed from anticipation to disillusionment, a cautionary tale that serves as a stark reminder of the importance of quality and customer-centric values in the world of fashion.


Max & Co. is a renowned fashion brand that offers a wide range of contemporary women's clothing, accessories, and footwear. With a focus on modern designs and high-quality materials, Max & Co. has become a go-to destination for fashion-forward individuals seeking stylish and versatile pieces. Their online store,, provides customers with a convenient and seamless shopping experience.

Pros and Cons

  • Pros:
    • Extensive collection of fashionable and trendy clothing items
    • High-quality products made from premium materials
    • User-friendly website with intuitive navigation and search functionality
    • Responsive customer service
    • Secure and multiple payment options
  • Cons:
    • Higher price range compared to some other fashion brands
    • Limited availability of plus-size options

User Experience

Max & Co. strives to provide a seamless and enjoyable user experience on their website. The website design is clean, visually appealing, and well-organized, allowing users to easily navigate through various categories and product pages. Each product page provides detailed information, including size charts and fabric compositions, enabling customers to make informed purchasing decisions. The site also offers a user-friendly shopping cart and checkout process, ensuring a hassle-free transaction.

Pricing and Value for Money

While Max & Co.'s products may fall into the higher price range, they offer excellent value for money. The brand is synonymous with quality and craftsmanship, ensuring that customers receive long-lasting and durable products. The attention to detail, use of premium materials, and on-trend designs justify the price point, making each purchase a worthwhile investment in the long run.

Customer Service

Max & Co. prioritizes excellent customer service and ensures that buyers receive prompt assistance and support whenever needed. Their dedicated customer service team is responsive, knowledgeable, and always ready to address concerns or queries. Whether it's assistance with sizing, product inquiries, or order tracking, customers can rely on Max & Co. to provide helpful and friendly support.

Product Quality and Selection

Max & Co. is known for its exceptional product quality. Each item is carefully crafted using premium materials, resulting in clothing and accessories that not only look great but also stand the test of time. The brand's selection is diverse, catering to various fashion tastes and lifestyles. From sophisticated dresses and elegant blouses to trendy footwear and accessories, Max & Co. offers a well-curated range of fashion-forward options.

Website Usability

Max & Co.'s website is designed with usability in mind. The intuitive interface and clear navigation enhance the browsing experience, allowing customers to effortlessly find their desired products. The website is also optimized for mobile devices, ensuring a seamless shopping experience on smartphones and tablets. Additionally, features like filtering options, wishlist functionality, and personalized recommendations add to the website's usability.

Returns and Exchanges

Max & Co. understands that sometimes returns or exchanges are necessary. They have a straightforward and customer-friendly return policy, making the process hassle-free. Customers can initiate returns or exchanges within a specified time frame, provided the products are in unused and original condition. Max & Co.'s commitment to customer satisfaction is evident in their flexible return and exchange policy.

Promotions and Discounts

Max & Co. frequently runs promotions and discounts, providing customers with opportunities to purchase their desired items at a reduced price. These promotions include seasonal sales, exclusive online offers, and limited-time discounts. It's worth checking the website regularly or signing up for their newsletter to stay updated on the latest deals and promotions.


Max & Co. has built a strong reputation in the fashion industry due to its commitment to quality, style, and customer satisfaction. With a history spanning several years, the brand has garnered a loyal customer base worldwide. Trusted by fashion enthusiasts and industry insiders alike, Max & Co. continues to maintain its reputation as a trustworthy and reputable fashion brand.

Payment Options

Max & Co. offers multiple secure payment options to cater to customer preferences. These payment methods include major credit cards, such as Visa and Mastercard, as well as online payment services like PayPal. By providing a variety of payment options, Max & Co. ensures a convenient and secure checkout process for all customers.

Loyalty Programs

Currently, Max & Co. does not have a specific loyalty program. However, they offer promotional campaigns and exclusive offers to their newsletter subscribers and frequent online shoppers, rewarding them for their continued support and engagement.

Customer Reviews

Customer reviews play a crucial role in evaluating a brand's products and services. Max & Co. understands the importance of customer feedback and encourages their customers to leave reviews on their website. These reviews provide valuable insights into the product quality, fit, and overall customer satisfaction. By including authentic customer reviews, Max & Co. demonstrates transparency and allows potential buyers to make well-informed decisions.

Community Involvement

Max & Co. actively engages with its community through various initiatives and collaborations. The brand frequently partners with influential fashion bloggers, hosts events, and supports charitable causes. This community involvement not only strengthens their brand presence but also demonstrates their commitment to making a positive impact beyond the fashion industry.

Shipping and Costs

Max & Co. offers reliable and efficient shipping services to customers worldwide. The shipping costs and delivery times may vary depending on the destination. However, they strive to provide competitive shipping rates and ensure timely delivery. Customers can track their packages online, ensuring transparency throughout the shipping process.

In conclusion, Max & Co. is a reputable fashion brand that stands out for its modern designs, high-quality products, and excellent customer service. With a user-friendly website, diverse product selection, and strong brand reputation, Max & Co. is a top choice for individuals seeking stylish and enduring fashion pieces. While the price range may be higher for some, the value for money, product quality, and seamless shopping experience make Max & Co. a trusted and desirable online fashion destination.