Users Voice for Maxaroma

6% users rated Terrible
3% users rated Poor
1% users rated Average
2% users rated Very Good
89% users rated Excellent
Pie Chart Review Representation for Maxaroma
Maxaroma Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 Dec 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.7 4.8 3.8 4.1 4.4 4.5
Oct 2022 4.8 4.2 4.2 3.9 4.6 4.7
Nov 2022 4.2 3.9 2.8 4.1 4.2 4.5
Dec 2022 5 5 5 5 5 5
Mar 2023 4.6 3.1 3.4 3 3.6 4.1
Line Chart for Rating of peer stores

maxaroma.com

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Detailed Maxaroma Review by

Introduction

Maxaroma is a leading online perfume and cologne retailer, based in the United States. They offer a wide range of fragrances from popular brands such as Chanel, Dior, Gucci, and Burberry, among others. Maxaroma has been in business for over a decade, and has established itself as a trusted source for high-quality fragrances at competitive prices.

Pros and Cons

Pros:
  • Wide selection of fragrances from popular brands
  • Competitive pricing
  • Free shipping on qualified orders
  • Easy-to-use website
  • Secure payment options
Cons:
  • Limited selection of niche fragrances
  • No loyalty program
  • Limited promotions and discounts

User Experience

Maxaroma's website is clean, modern, and easy to navigate. Users can browse fragrances by brand, gender, or type, and can easily search for specific fragrances using the search bar. Product pages include detailed descriptions, customer reviews, and related products, making it easy for users to find the fragrance they are looking for. The checkout process is smooth and secure, with multiple payment options available.

Pricing and Value for Money

Maxaroma offers competitive and transparent pricing on their fragrances. They offer frequent promotions and discounts on select products, and also offer free shipping on qualified orders. While some may find their prices slightly higher than other online fragrance retailers, the quality of their products and customer service more than justifies the extra expense.

Alternatives

Some popular alternatives to Maxaroma include FragranceX, The Perfume Spot, and FragranceNet. However, Maxaroma's reputation for quality products and excellent customer service sets them apart from the competition.

Customer Service

Maxaroma is known for their exceptional customer service. They offer fast response times to inquiries and complaints, and have a flexible returns and exchange policy. They also maintain an active presence on social media, providing customers with a reliable channel for contacting them.

Product Quality and Selection

Maxaroma offers a wide selection of fragrances from popular brands, including designer and niche fragrances. Their products are guaranteed to be authentic, and they work directly with manufacturers to ensure that their stock is up-to-date and fresh.

Website Usability

Maxaroma's website is user-friendly, with an intuitive layout and easy-to-use navigation. Users can easily search for products, read descriptions and reviews, and complete purchases. The site is also optimized for mobile devices, providing a seamless shopping experience on smartphones and tablets.

Returns and Exchanges

Maxaroma offers a 30-day return policy for most products, allowing customers to return or exchange products if they are not satisfied. They also provide detailed instructions on their website for initiating returns or exchanges, making the process easy and hassle-free.

Promotions and Discounts

While Maxaroma may not offer as many promotions and discounts as some other online fragrance retailers, they do offer frequent sales on select products, as well as free shipping on qualified orders.

Reputation

Maxaroma has established a reputation for quality products and excellent customer service over their decade-long history. They have a loyal customer base, and maintain a 5-star rating on trusted review sites such as Trustpilot.

Payment Options

Maxaroma accepts multiple payment options, including major credit cards and PayPal. They also offer financing options through Klarna, allowing customers to pay for purchases over time.

Loyalty Programs

While Maxaroma does not currently offer a loyalty program, customers can sign up for their newsletter to receive exclusive promotions, new product announcements, and other offers.

Customer Reviews

Maxaroma has a strong presence on trusted review sites such as Trustpilot and Google Reviews, with an average rating of 5 stars. Customers praise their quality products, fast shipping, and excellent customer service.

Community Involvement

Maxaroma does not currently have any formal community involvement initiatives, but they do maintain an active presence on social media, engaging with customers and providing updates on new products and promotions.

Shipping and Costs

Maxaroma offers free shipping on qualified orders, with no minimum purchase required. They also offer expedited and international shipping options at competitive prices. Shipping costs are calculated at checkout based on the shipping method and destination.

Maxaroma Recent User Reviews

User Rating

5 stars

77

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Reviewer Name: Price

Review Submission Date: 2022-12-23

Review Title: An item I ordered was not as pictured…
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Review Description: An item I ordered was not as pictured so I had to get a return approved. I used the online chat option and it took over an hour. The person took 10 minutes to answer every message I sent. I also wasn’t refunded my insurance charge even though this is their mistake.

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Reviewer Name: Sarah Gomez

Review Submission Date: 2022-12-22

Review Title: Great customer service & products very…
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Review Description: Great customer service & products very well packaged! Truly impressed and happy with my first order!

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Reviewer Name: Luz

Review Submission Date: 2022-12-21

Review Title: Excellent web
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Review Description: Fast shipping, original fragrances and excellent user interface. On top of that good prices. Can't beat that

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Reviewer Name: A Bulgan

Review Submission Date: 2022-12-21

Review Title: New travel bottle
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Review Description: New travel bottleThe new travel bottle is smaller size but its expensive. I've purshaced 5 travel bottle but 2 of them were broken and of them is leaked already.

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Reviewer Name: Robin

Review Submission Date: 2022-12-20

Review Title: I finally broke & bought PAS CE SOIR…
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Review Description: I finally broke & bought PAS CE SOIR because I LOOOOOVE IT!! Ok! Reached me in 2 days & I am smitten! Also tested NUIT de Sable & Velvet Tonka aaaannnnd....now we are in trouble!

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Reviewer Name: Ramses

Review Submission Date: 2022-12-20

Review Title: MaxAroma to the Max!
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Review Description: MaxAroma always delivers! Fast shipping, legit products and outstanding customer care. Always ready to answer any questions and arguably giving the best prices out there. I am a fan for life!

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Reviewer Name: Mk

Review Submission Date: 2022-12-20

Review Title: Great variety and prices
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Review Description: The variety and availability of the brands and the price- promotion combinations on niche fragrances made this a great shopping experience.

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Reviewer Name: Karen Inman

Review Submission Date: 2022-12-20

Review Title: Excellent buying experience!
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Review Description: MaxAroma is my trusted online buying store! Amazing selection of niche frags. I love being able to buy travel spray first to make sure it's a love and then come back for a full bottle.

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Reviewer Name: Alejandro Del Toro

Review Submission Date: 2022-12-20

Review Title: For sure recommend
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Review Description: I’ve bought a bunch of different fragrances from this website always arrives quick and exactly as described. Definitely recommend good selection and good prices.

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Reviewer Name: victor serrato

Review Submission Date: 2022-12-20

Review Title: Great price and shipping
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Review Description: I really like maxaroma because it has great prices for full bottles and for travel sizes as well, and free and fast shipping.