Maxbone Reviews

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9 Reviews

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N Narisa Belle
121 days ago

Turning a Negative Experience into a Positive Review – My Honest Feedback on

Reflecting on my recent experience with, I encountered a series of challenges that initially left me feeling frustrated and disappointed. A mistake in my order resulted in a missing item, prompting a lengthy exchange with their customer service team. Despite clearly expressing my travel plans and reluctance for a reshipment due to time constraints, a repeated shipment was dispatched, accompanied by an unexpected request for additional duties payment. This situation not only caused inconvenience but also a financial burden, having already paid duties for an item I never received. However, amidst the confusion and miscommunication, a window of opportunity opened for me to reassess the situation. Instead of dwelling on the negative aspects, I found a silver lining in the responsiveness and care demonstrated by the dedicated customer support team. Through their efforts in addressing the issue and attempting to rectify the situation, I realized the potential for improvement and growth within the company. Despite the challenges faced, I appreciate the sincerity of the team at in striving to resolve the matter. While setbacks are inevitable in any business, it is the response to such incidents that truly defines a company's commitment to customer satisfaction. I acknowledge that my experience may not have been flawless, but it has allowed me to witness firsthand the dedication and earnest efforts of the team, turning a potentially negative encounter into a learning opportunity for both parties involved. In conclusion, my genuine feedback for encapsulates a journey of ups and downs, culminating in a newfound appreciation for the resilience and responsiveness displayed by the customer service team. It is through moments of challenge that true growth and improvement emerge, paving the way for enhanced customer experiences and strengthened relationships.
H Hope Brar
269 days ago

Affordable Elegance Turned Disappointment: My Experience with Maxbone

I had high hopes when I ordered a harness, leash, and collar from The harness was undeniably cute, boasting a lovely lilac color that perfectly complemented my beloved pup. However, my excitement quickly turned to dismay as the flaws in the product began to unravel. The hooks on the harness, intended for the leash and nametag, were coated in a flimsy purple paint that started chipping off within minutes of use. Underneath lurked a stark black color that clashed with the initial charm of the lilac. Not only did the chipping paint mar the aesthetic appeal, but the rubbing of the nametag against the hook further tarnished the once-elegant creation. In less than a month, the pristine lilac hue had transformed into a dingy, dirty facade, solely due to the subpar quality of the product. Disheartened, I attempted to address my concerns with customer service, only to be met with disappointment once again. Their response, insisting on pristine condition for any returns, left me feeling cheated and undervalued as a customer. What started as an investment in quality accessories for my furry companion turned out to be a regretful purchase from a brand that prioritized profit over customer satisfaction. The allure of affordability was overshadowed by the harsh reality of poor craftsmanship and lackluster customer service. Learn from my experience and steer clear of this brand.
A Amy Nicole
386 days ago

A True Lifesaver: Maxbone Customer Service!

When I made a mistake with my order on, panic set in as I realized I had used my old address. Frantically searching for a contact number, I found none. In a leap of faith, I reached out to their customer service team immediately. For days, I heard nothing back, all while the notification of my order being shipped loomed overhead. My anxiety peaked until, finally, four long days later, I received a response. Despite the delay, the agent who got back to me was a true lifesaver. Despite the limitations on changing addresses post-shipment, they went above and beyond, showing compassion and understanding. Their commitment to customer satisfaction shone through, and I couldn't be more grateful for their exceptional service. A heartfelt thank you to the Maxbone team for turning what could have been a disaster into a heartwarming experience of true customer care. Your dedication has won me over for life!
S Savanna Shockey
469 days ago

A Journey of Frustration: My Experience with

After eagerly placing an order on, I found myself in a frustrating month-long saga of delays and empty promises. Despite my excitement for their products, I was met with disappointment as my order failed to arrive within the expected timeframe. Each time I reached out for assistance, I was only met with vague responses, leaving me feeling unheard and increasingly disheartened. My experience with serves as a cautionary tale for those considering purchasing from them. The lack of communication and failure to fulfill orders has left me with a bitter taste in my mouth. I urge potential customers to proceed with caution and consider alternative options to avoid the same frustrations I endured.
J joel
618 days ago

Exceptional Quality, Impeccable Design – A Dog Lover’s Dream!

When it comes to, my experience couldn't be more different from the previous review. From the moment I unwrapped my order, I was met with a sense of luxury and sophistication that surpassed all expectations. The design aesthetic exuded elegance, with every detail meticulously thought out and beautifully executed. Contrary to the previous reviewer's experience, I found the color consistency across the products impeccable. The harness and pouch from the same set complemented each other flawlessly, showcasing the brand's commitment to quality and attention to detail. As a dog owner, functionality is key, and I was impressed by the durability of the products. Despite my furry friend's playful antics, the pouch remained tear-free, a testament to its resilience. The harness, with its secure clip and adjustable belt system, provided both style and practicality, ensuring my pup's safety and comfort during walks. What truly sets maxbone apart is their customer-centric approach. Their team went above and beyond to address any concerns I had, reaffirming their dedication to customer satisfaction. It's evident that this brand values not only style but also substance, catering to the needs of both pets and their owners. In conclusion, if you're looking for a blend of sophistication, functionality, and durability for your furry companion, look no further than maxbone. My dog and I couldn't be happier, and I wholeheartedly recommend their products to all dog lovers out there. Thank you, maxbone, for making every walk a stylish and safe adventure!
C Colleen
851 days ago

Absence of Integrity: An Unfortunate Experience with Maxbone

The bitter taste of disappointment lingers as I recount my encounter with The allure of their high-end dog items was tainted by the appalling customer service I received. Hidden fees emerged like shadows in the night, casting doubt on the integrity of the transaction. Placing an order on November 8th should have sparked excitement, yet it only led to silence. Two heartfelt emails sent out into the void, hoping for a lifeline, were met with nothing but echoes. The void of communication enveloped me, leaving me adrift in a sea of unresponsiveness and neglect. The exorbitant prices of their products set the expectation for unparalleled quality and service. Alas, the reality fell short. The lack of transparency and the absence of promptness shattered the trust I had placed in this brand. Never again will I allow myself to be entangled in this web of broken promises and disregard for customers. My furry companion deserves better, and so do I. Maxbone, with its luxurious facades, failed to deliver the most fundamental of virtues – integrity. Let my experience serve as a cautionary tale for those who seek not just products but respect and transparency in their consumer journey. Lucky are those who have not treaded the path I did, for the absence of integrity leaves a stain that is hard to wash away.
M Mary
1428 days ago

Poor high quality

My assessment for Purchased a rope leash that broke instantly. Very poor high quality, I might have purchased higher high quality from petco as a substitute of this “luxurious” product.
M Megan Hinsdale
1572 days ago

Elegantly Designed Yet Falls Short on Delivery

Sharing my experience with has been a mix of admiration for their beautiful design and disappointment in the overall service. The sleek design of their products initially caught my eye, leading me to eagerly place an order. However, my excitement turned into frustration as the delivery process unfolded. Despite receiving a tracking number, my package seemed to have disappeared into thin air, never reaching USPS as expected. Persistently monitoring the tracking information and reaching out to customer service only led to a repetitive cycle of providing the same tracking number, which offered no clarity on the whereabouts of my package. The eventual acknowledgment of my package being lost resulted in the promise of a reshipment, accompanied by a new USPS tracking number. This ordeal stretched over two long weeks before I finally received my order, a delay that tested my patience and dampened my initial enthusiasm. While the enticing design of maxbone's offerings remains a highlight, the lackluster delivery experience and communication inefficiencies left me disappointed. I hope for improved logistics and customer service practices in the future to match the elegance of their design aesthetics.
S Sergio
1816 days ago

An Unforgettable Experience with Maxbone

I cannot emphasize enough how my recent interaction with Maxbone left a lasting impact. Initially drawn to their products, I decided to purchase three items, expecting a seamless experience. While the prices were on the higher side, I was prepared for it. However, what followed was a series of disappointments that I couldn't overlook. The shipping cost me a whopping $400, a substantial amount for pet items. I had hoped for a premium carrier like FedEx or DHL, but to my dismay, the package was dispatched via the US Postal Service, resulting in a slow delivery process. What added insult to injury was the additional customs fees for each separate parcel sent, despite being informed that the items originated from various warehouses—a claim debunked as they were all shipped from L. A. After patiently waiting for four weeks, I finally received one item—a collar. The remaining goods were inexplicably returned to the sender, sparing me from more customs charges. The quality of the collar, however, failed to live up to the exorbitant price tag. The company logo appeared cheaply stamped, almost as if covered with a thin film. Even the brassware felt subpar, echoing the disappointing sentiment of the entire purchase. Maxbone's premium pricing does not align with the quality of their products. Many items are outsourced from China, including acrylic garments that lack the sophistication expected at such a price point. My experience serves as a cautionary tale for those considering investing in their offerings.


Maxbone is a renowned online retailer that specializes in high-quality pet products and accessories. With a wide selection of stylish and functional items, Maxbone has established itself as a go-to destination for pet owners looking for well-crafted and modern pet essentials.

Pros and Cons

  • Pros:
  1. Stylish and modern designs
  2. Wide range of product options
  3. Emphasis on high-quality materials
  4. Easy-to-navigate website
  5. Secure payment options
  • Cons:
    1. Relatively higher price range
    2. Limited availability of certain products

    User Experience offers a seamless and enjoyable user experience. The website is well-organized and easy to navigate, allowing visitors to browse through different product categories effortlessly. The search function is also intuitive, ensuring that users can quickly find the items they are looking for. The overall user experience is enhanced by visually appealing product images and detailed descriptions.

    Pricing and Value for Money

    While Maxbone's products may come with a higher price tag compared to some other pet retailers, they offer good value for money. The emphasis on premium materials and intricate designs justifies the higher prices, ensuring longevity and durability. Additionally, the distinctive styles and trendy aesthetics of Maxbone products make them well worth the investment for pet owners seeking fashionable options.

    Customer Service

    Maxbone is committed to providing excellent customer service. Their dedicated support team is responsive and helpful, addressing customer queries and concerns promptly. The company believes in building strong relationships with their customers, emphasizing personalized assistance to ensure complete satisfaction. Whether it is assistance with product selection or post-purchase support, Maxbone strives to exceed customer expectations.

    Product Quality and Selection

    Maxbone's commitment to superior quality is evident in their products. They utilize premium materials, ensuring durability and comfort for pets. From stylish apparel and accessories to cozy beds and functional travel gear, Maxbone offers a wide range of options to cater to various pet needs. Their selection is curated to meet the demands of pet owners looking for stylish and high-quality products.

    Website Usability

    The Maxbone website is designed with user-friendliness in mind. The layout is clean and organized, allowing users to easily navigate through product categories and effortlessly explore different options. Each product page provides detailed information, including size charts, material details, and care instructions. The checkout process is streamlined, providing a hassle-free shopping experience.

    Returns and Exchanges

    Maxbone understands that sometimes an item may not meet customer expectations. They have a transparent and customer-friendly return and exchange policy in place. Customers can initiate returns or exchanges within a specified timeframe, provided the item is in its original condition. Maxbone's commitment to customer satisfaction extends to this aspect as well.

    Promotions and Discounts

    Maxbone periodically offers promotions and discounts to their customers. These promotions can include discounts on selected items, seasonal sales, or exclusive offers for newsletter subscribers. By subscribing to their newsletter or following their social media channels, customers can stay updated on the latest deals and discounts offered by Maxbone.


    Maxbone has built a strong reputation in the pet industry. Their commitment to quality, stylish designs, and excellent customer service has garnered a loyal customer base. They have been featured in various media outlets and have received positive reviews from satisfied customers, contributing to their reputation as a trusted and reputable brand.

    Payment Options

    Maxbone accepts a variety of secure payment options, including major credit cards and PayPal. This flexibility ensures convenience for customers, allowing them to choose the payment method that suits them best.

    Loyalty Programs

    Maxbone currently does not have a specific loyalty program in place. However, they occasionally offer exclusive discounts and offers to their newsletter subscribers and loyal customers as a token of appreciation.

    Customer Reviews

    Customer reviews play an essential role in guiding potential buyers, and Maxbone recognizes their significance. Each product page on their website features customer reviews, providing valuable insights into the quality, fit, and performance of the items. This transparency allows customers to make informed decisions based on the experiences of other pet owners.

    Community Involvement

    Maxbone actively participates in social initiatives and supports animal welfare organizations. They believe in giving back to the community and have collaborated with various charitable organizations to donate products or contribute to causes that align with their values.

    Shipping and Costs

    Maxbone offers reliable and efficient shipping services. They provide both domestic and international shipping options, allowing customers from different regions to enjoy their products. The shipping costs vary based on the destination and order size, and customers can view the calculated shipping charges at the checkout before finalizing their purchase.

    In conclusion, stands out as a trusted online destination for pet owners seeking stylish and high-quality pet products. With their emphasis on superb craftsmanship, fashionable designs, and excellent customer service, Maxbone continues to cement its reputation as a top choice in the pet industry.