Maxenluna Reviews

Voted Good (4/5)

638446 Votes

7 Reviews

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57% users rated Excellent
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M Marlies
69 days ago

Catlink Baymax

My evaluation for Ze sturen een product op wat niet werkt. Krijg vervolgens een nieuwe toegestuurd. Deze werkt wel. Het pakket moet vervolgens worden geretourneerd. Het betreft een groot pakket (through PostNL zakelijk kan er makkelijk een ophaalverzoek worden ingepland) maar weigeren dit te doen. Dreigen vervolgens met het sturen van een factuur. Waardeloze klantenservice.
E Ed Politiek
137 days ago

Max&Luna Shines with Stellar Customer Service

As I reflect on my experience with, I am compelled to shower Max&Luna with the highest praise possible. Recently, I had purchased a double dog leash from them, and unfortunately, the lock on one of the lines malfunctioned. Upon reaching out to their team and explaining the issue, I was pleasantly surprised by their swift response. They immediately assured me that a replacement leash would be sent to me free of charge. True to their word, the following day, I received the new leash at my doorstep. Talk about impeccable service! I am truly blown away by the level of care and dedication shown by the staff at Max&Luna. Their commitment to customer satisfaction is unparalleled. Where else can you find such genuine care and prompt resolution of issues? To the exceptional team at Max&Luna, I extend my deepest gratitude. You have earned every bit of this glowing review and more. In my book, Max&Luna deserves a resounding 5-star rating, plus an extra round of applause for their outstanding service. Thank you, Max&Luna, for setting the bar high and delivering excellence in every interaction.
H heer/mevrouw Krale
235 days ago

A Genuine Lifesaver: Top-Quality Products and Support

When I stumbled upon, I was greeted with top-notch products and exceptional customer service that truly went above and beyond. The quality of their products surpassed my expectations, and the friendly staff left a lasting impression on me. Not only were they incredibly helpful, but they also took the time to understand my needs and offered thoughtful recommendations that were spot-on. Their attentiveness and willingness to go the extra mile made me feel valued as a customer. I left feeling not only satisfied with my purchase but also grateful for the positive experience they provided. I can confidently say that I will be a returning customer, as their level of service and product quality is unmatched. Thank you,, for being a genuine lifesaver in the world of online shopping!
M Marion Strang
502 days ago

A Game-Changer for My Furry Friend: A Heartwarming Experience with

From the moment I bought a dog bed for my furry companion Sam, my life changed for the better. My 8-year-old dog has always been picky about where he sleeps, shunning traditional baskets for the comfort of the couch or a blanket on the floor. This restlessness tugged at my heart. Enter and their luxurious, generously sized dog bed. The moment I placed it on the floor, Sam's eyes lit up, and he settled in comfortably as if it were made just for him. Witnessing him spend entire afternoons and evenings contentedly curled up on his new bed was pure joy. It was a sight that warmed my heart and reassured me that I made the right choice. Apart from the product itself, I was impressed by the lightning-fast delivery. The efficiency and care shown by the team at further solidified my trust in their brand. My Sam and I are beyond happy – his newfound comfort has brought us closer, making our bond even stronger. Thank you,, for providing such a wonderful product that has made a world of difference in our lives.
L Linda
662 days ago

Exceptional Customer Service and Quality Products at Max & Luna

I recently purchased the Maelson Soft Bench from for my senior 13-year-old furry companion. Unfortunately, after just one night, she managed to escape by scratching the fabric and zipper, leading to my disappointment with the product's quality. However, what truly sets Max & Luna apart is their exceptional customer service. Upon reaching out to them about the issue, they not only responded promptly but also displayed genuine concern. They not only acknowledged the problem but also took full responsibility. To my surprise, they offered to replace the product free of charge and issued a heartfelt apology for any inconvenience caused. Their willingness to go above and beyond to ensure customer satisfaction truly won me over. As a result, I can confidently say that Max & Luna values their customers and stands behind the quality of their products. I highly recommend them to anyone seeking premium pet products and outstanding customer service. Thank you, Max & Luna, for turning a negative experience into a positive one.
C Claudia
892 days ago

A Testimonial of Exceptional Care

Reflecting on my experience with, I am truly amazed by the exceptional service provided. Recently, I purchased a frisbee for my beloved herder, only to find out that she quickly demolished it. It turns out, I mistakenly selected a frisbee more suitable for a gentle chewer, not anticipating my dog's robust chewing habits. To my surprise and delight, the team at graciously offered me the opportunity to choose a new toy that matched my dog's needs, completely free of charge. The swift response and genuine assistance I received left a lasting impression on me. It's evident that this company goes above and beyond to ensure customer satisfaction. I wholeheartedly recommend to all pet owners seeking not only quality products but also caring and attentive service. In a world where customer care can sometimes feel like a luxury, stands out as a beacon of compassion and understanding. I am grateful for their kindness and support, and I have no doubt that anyone who shops with them will experience the same level of care and consideration. Thank you,, for your outstanding service and for truly putting pets and their owners first.
G Guus
1076 days ago

Exceeding Expectations: A Delayed Delivery Story

Reflecting on my experience with, I must admit that the product I received was exactly as I had anticipated. However, what caught me off guard was the delay in its arrival – a few weeks later than expected. The promise of next-day delivery did not quite align with my personal timeline. Nevertheless, I found solace in the fact that the shipping was complimentary. Despite the hiccup in timing, the product itself lived up to its reputation. Its quality and functionality turned out to be exceptional, ultimately convincing me to keep it. In the end, the minor setback in delivery was overshadowed by the satisfaction derived from the product's performance. Here's to unexpected delays leading to delightful surprises!

Introduction: is a popular online retailer that specializes in offering a wide range of products for dogs and cats. From pet food and treats to toys and accessories, they strive to provide pet owners with high-quality items at competitive prices. Whether you have a playful pup or a curious kitten, has everything you need to keep your furry friend happy and healthy.

Pros and Cons:

  • Pros:
  1. Extensive selection of products for both dogs and cats
  2. Competitive pricing
  3. Fast and reliable shipping
  4. Excellent customer service
  • Cons:
    1. Limited information about product ingredients and sourcing
    2. Some customers report occasional delays in delivery

    User Experience: provides a user-friendly website that is easy to navigate. The search functionality allows users to find specific products quickly, and the product pages provide detailed descriptions and images. Customers can also read reviews from other pet owners to help them make informed decisions. Overall, the user experience is pleasant and hassle-free.

    Pricing and Value for Money: offers competitive pricing on their products, ensuring customers get good value for their money. They frequently run promotions and discounts, providing additional savings to shoppers. While some premium brands may be priced higher, the overall range of products and their prices cater to various budgets.

    Customer Service:

    Customer service is a top priority for Their friendly and knowledgeable staff is readily available to assist customers with any queries or concerns. Whether customers need help with product selection or have questions about shipping, ensures that all inquiries are addressed promptly and satisfactorily.

    Product Quality and Selection: offers a wide selection of high-quality products for dogs and cats. They partner with reputable brands known for their commitment to pet health and well-being. While the website lacks specific information about product ingredients and sourcing, customers can rely on the overall reputation of the brands carried by

    Website Usability:

    The website is designed with user-friendliness in mind. The layout is clean and intuitive, making it easy for customers to browse and find what they need. The responsive design ensures a seamless experience across different devices, whether customers are shopping from their desktops, smartphones, or tablets.

    Returns and Exchanges:

    If customers are not satisfied with their purchase from, they can request returns or exchanges within a specified period. The company has a clear and straightforward return policy that outlines the process and conditions for returns. However, it's essential to note that certain items, such as opened food products, may not be eligible for returns due to safety and hygiene reasons.

    Promotions and Discounts: regularly runs promotions and discounts, allowing customers to save money on their pet supplies. These offers can range from percentage discounts to buy-one-get-one-free deals. Customers should keep an eye on their website and subscribe to their newsletter to stay updated on the latest promotions and discounts.

    Reputation: has a strong reputation in the pet retail industry. They have built a loyal customer base through their commitment to quality products and excellent customer service. Positive reviews from satisfied customers attest to the company's reliability and trustworthiness.

    Payment Options: accepts various payment methods to cater to customer preferences. Customers can pay for their purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, they offer the convenience of online payment services like PayPal.

    Loyalty Programs:

    While currently does not offer a formal loyalty program, they do provide incentives for repeat customers through regular promotions and discounts. Customers who frequently shop at can enjoy savings on their purchases and benefit from exclusive offers.

    Customer Reviews:

    Customer reviews play a crucial role in establishing trust and transparency. encourages customers to leave reviews for their purchased products, allowing prospective buyers to make informed decisions based on real experiences. The presence of both positive and constructive reviews helps maintain credibility and improves the overall shopping experience.

    Community Involvement: actively participates in community involvement initiatives for animal welfare. They collaborate with local shelters and organizations, donating supplies and organizing adoption events. By supporting such causes, they demonstrate their commitment to the well-being of pets beyond just being a retailer.

    Shipping and Costs: offers fast and reliable shipping to customers. They strive to dispatch orders promptly, ensuring timely delivery. Shipping costs may vary depending on the size and weight of the items, as well as the destination. However, they often provide free shipping promotions on orders above a certain value, allowing customers to save on delivery costs.

    In conclusion, is a reputable online retailer that offers a wide range of quality products for dogs and cats. With competitive pricing, excellent customer service, and a user-friendly website, they provide a convenient and reliable shopping experience. While there are minor areas for improvement, such as providing more detailed product information and addressing occasional delivery delays, continues to meet the needs of pet owners effectively.