Maxicosi Reviews

Voted Poor (3/5)

5 Votes

4 Reviews

Vote Now

Baby trolley that doesn’t work properly..no help from the company.

I recently purchased a baby stroller through maxicosi.com, and unfortunately, I encountered some issues with the front wheels getting blocked, creating a potentially unsafe situation for my little one. My sister also experienced the same problem with the same model, and it was truly concerning. When I reached out to Amazon for assistance, they directed me to Maxi-Cosi. However, Maxi-Cosi then redirected me back to Amazon, resulting in a back-and-forth that left me feeling unsupported and stranded with a faulty product. It was incredibly disheartening to realize that the company seemed to wash their hands of the situation when their product failed to function as it should, especially considering it involves the safety of a child. As a parent, the last thing you want to worry about is the reliability and safety of your child's stroller. That's why I cannot in good conscience recommend purchasing from Maxi-Cosi. It's one thing for a product to have issues, but it's another for a company to leave its customers feeling helpless when those issues arise. In the end, I had to purchase a new stroller from a different provider - one that I hope will prioritize customer care and stand behind their products when it matters most. My experience with Maxi-Cosi has been deeply disappointing, and I urge other parents to consider their options carefully before making a purchase. The safety and peace of mind of our little ones should always come first.

Transforming My Daily Strolls: A Heartfelt Account of Regret and Disappointment

As an expectant mother eagerly preparing for the arrival of my little one, I turned to maxicosi.com in search of a reliable and safe baby trolley. Excitedly, I ordered their product through Amazon, eager to experience the convenience and comfort it promised to offer. Initially, everything seemed perfect. I even recommended the same trolley to a family member, only to later discover that we both faced a similar issue – the front wheels frequently getting blocked over minor obstacles. This unexpected and dangerous flaw made our walks stressful and unsafe for our precious little ones. Upon reaching out for assistance, my optimism quickly turned into frustration. Amazon redirected me to Maxi-Cosi, who in turn redirected me back. This endless cycle of passing the buck left me feeling helpless and abandoned. The lack of support and accountability from the company was truly disheartening. The realization that the product, essential for my baby's well-being, was non-functional and unreliable shattered my trust in Maxi-Cosi. The safety and comfort of our children should be paramount, and it was devastating to realize that this was not upheld by the company. In the end, I had no choice but to seek a new trolley elsewhere, as Maxi-Cosi proved to be an unreliable partner in this crucial journey of parenthood. The disappointment and regret linger, as I reflect on the missed opportunities for improvement and genuine care for their customers. My experience serves as a cautionary tale for others considering purchasing from Maxi-Cosi. While their products may seem appealing at first glance, the true test lies in their response to challenges and their dedication to customer satisfaction – areas in which they sorely fell short. Proceed with caution and prioritize the safety and comfort of your little ones above all else.

ma commande “expédiée” le numéro de…

When I decided to make a purchase on maxicosi.com, I was excited about receiving my order, only to face disappointment. After receiving the notification that my order had been "shipped" and being provided with a tracking number, my anticipation quickly turned into frustration. Upon attempting to track the package using the provided number, I discovered that it did not exist. This unexpected hurdle left me feeling let down, and my attempts to seek assistance from the customer service team yielded no results. What added insult to injury was the fact that the full payment for the order had already been debited from my account. This entire experience left me feeling uneasy and disheartened. Consequently, my confidence in the reliability of maxicosi.com was greatly shaken. As a result of this unfortunate ordeal, I would caution others against making a purchase from this website. The lack of effective customer service and the disappointment of an undelivered order have led me to the firm conclusion that maxicosi.com is not a trustworthy platform for making purchases. In conclusion, I deeply regret the decision to shop on maxicosi.com, and the overall experience has left me with a sense of disillusionment. It is my hope that sharing my experience will prevent others from facing a similar situation.

Service client inexistant.

The experience I had with maxicosi.com was incredibly frustrating due to the absence of customer service. After a failed delivery attempt by DPD, the package was returned to MaxiCosi. Despite my numerous attempts to reach out, I was unable to make contact with their customer service team. I filled out multiple contact forms, but received no response. This lack of communication left me without a solution or a refund. My overall experience with MaxiCosi's customer service was beyond disappointing; it was nonexistent and severely lacking. The lack of support and communication left me feeling abandoned and dissatisfied with my purchase. I hope that in the future, they will take steps to improve their customer service and communication channels to provide a better experience for their customers. Nevertheless, I must acknowledge that the product itself was of high quality, and the ordering process was smooth until the delivery issue arose. If customer service were to improve, I would consider giving them another chance due to the quality of their products.