Users Voice for Maytag

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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Maytag Overall rating
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User Interface
Quality

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Review article published on: 02 Apr 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Jul 2022 5 4.5 3.5 1.2 3.9 4.8
Aug 2022 5 4.3 3.3 1.1 4 4.8
Sep 2022 5 4.8 3.8 1.4 4.4 4.8
Oct 2022 5 4.2 4.2 1 4.6 4.8
Mar 2023 1 3.9 2.8 5 4.2 4.9
Line Chart for Rating of peer stores

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Detailed Maytag Review by

Introduction

Maytag Corporation is a multinational home and commercial appliance brand that offers a wide range of high-quality and long-lasting appliances, from washers and dryers to refrigerators and ovens. One of the most popular ways for customers to access their products and services is through their official website, Maytag.com.

Pros and Cons

Pros:
  • Wide range of high-quality appliances
  • Easy to navigate website
  • Responsive and helpful customer service
  • Flexible payment options
Cons:
  • Higher-priced compared to alternatives
  • Limited selection of small appliances

User Experience

Maytag.com offers an excellent user experience, with clear and concise product descriptions, high-quality images and videos, easy-to-use filters and search functions, and helpful customer reviews.

Pricing and Value for Money

Maytag's prices are generally higher compared to other appliance brands in the market, but they are worth the extra cost as they offer long-lasting and high-quality products. Additionally, the company offers flexible payment options such as lease-to-own and 0% financing, making their appliances more accessible.

Alternatives

Maytag's main competitors in the market include Samsung, LG, Whirlpool, and GE appliances. While these brands offer similar products, Maytag stands out with its exceptional product quality and durability.

Customer Service

Maytag offers excellent customer service, with responsive customer support available through phone, email, and live chat. They also provide a comprehensive help center on their website, with FAQs, manuals, and troubleshooting guides.

Product Quality and Selection

Maytag provides a wide range of high-quality appliances that are built to last. Their products have robust construction, attractive design, and exceptional performance. However, Maytag's selection of small appliances is limited.

Website Usability

Maytag's website is user-friendly and easy to navigate. It features clear product categories, filters, and search options, making it effortless for customers to find what they're looking for.

Returns and Exchanges

Maytag's return and exchange policy states that customers can return or exchange their appliance within 30 days of purchase. The product should be in its original packaging, and customers must obtain an RMA number before returning the appliance.

Promotions and Discounts

Maytag offers various promotions and discounts throughout the year, such as holiday and seasonal sales, bundle deals, and limited-time discounts. Customers can also find coupons on their website or social media pages.

Reputation

Maytag is a well-known and respected brand with a reputation for providing high-quality and durable appliances. For 100 years, they have been known for creating innovative and long-lasting appliances that make life easier.

Payment Options

Maytag offers flexible payment options, including lease-to-own and 0% financing, making their appliances more accessible to customers.

Loyalty Programs

Maytag does not currently offer a loyalty program.

Customer Reviews

Customers are generally satisfied with Maytag's products and services. They have high ratings and positive reviews on their website and other review platforms.

Community Involvement

Maytag has a strong commitment to social responsibility and community involvement. They have partnered with various organizations to support charitable causes and give back to the community.

Shipping and Costs

Maytag offers both standard and expedited shipping options, with prices varying based on the size and weight of the appliance. Shipping costs are calculated at checkout and can be estimated on the product page. They also provide free shipping on select products during promotional periods. In conclusion, Maytag.com is an excellent choice for customers searching for premium appliances that are built to last. The website offers a user-friendly experience, exceptional customer service, flexible payment options, and a vast selection of high-quality appliances. While Maytag's prices are higher compared to alternatives, customers get more value for their money because of their products' long-lasting durability.

Maytag Recent User Reviews

User Rating

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Reviewer Name: Art

Review Submission Date: 2022-10-13

Review Title: They Make Money by Charging for Warranties
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Review Description: I bought a washer and dryer made by them and then I found out the way they make money is by charging for warranty time which is you pay for 5 years you'll pay almost half of what you paid for the appliance and the dryer takes forever to dry clothes. GO TO LG THEY MUST BE BETTER.

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Reviewer Name: MY D Ma

Review Submission Date: 2021-07-30

Review Title: Poor and rude customer service
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Review Description: Poor customer service. Very rude agents on phone. One threw an attitude . Another hung up on me when trying to locate purchase order. Maytag never shipped paperwork with burners part.

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Reviewer Name: MY D Ma

Review Submission Date: 2021-07-30

Review Title: Poor and rude customer service
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Review Description: Poor customer service. Very rude agents on phone. One threw an attitude . Another hung up on me when trying to locate purchase order. Maytag never shipped paperwork with burners part.

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Reviewer Name: Mel D

Review Submission Date: 2021-05-12

Review Title: TERRIBLE CUSTOMER SERVICE
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Review Description: TERRIBLE CUSTOMER SERVICE. I'VE REMAINED ON HOLD WITH THEIR 800 NUMBER FOR OVER 90 MINUTES AND NEVER SPOKE TO ANYONE. THE REPS ARE OFTEN CONDESCENDING

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Reviewer Name: Mel D

Review Submission Date: 2021-05-12

Review Title: TERRIBLE CUSTOMER SERVICE
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Review Description: TERRIBLE CUSTOMER SERVICE. I'VE REMAINED ON HOLD WITH THEIR 800 NUMBER FOR OVER 90 MINUTES AND NEVER SPOKE TO ANYONE. THE REPS ARE OFTEN CONDESCENDING

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Reviewer Name: Consumer

Review Submission Date: 2021-03-19

Review Title: Maytag Washing Machine top…
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Review Description: Maytag Washing Machine top load. After 1 year, a chunk of plastic fell out of the lid so it will no longer lock which means the washer will not operate. Repairman gave me an estimate of $514 which was more than we paid for it on sale. Cheap construction. I'd never buy it again.

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Reviewer Name: Consumer

Review Submission Date: 2021-03-19

Review Title: Maytag Washing Machine top…
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Review Description: Maytag Washing Machine top load. After 1 year, a chunk of plastic fell out of the lid so it will no longer lock which means the washer will not operate. Repairman gave me an estimate of $514 which was more than we paid for it on sale. Cheap construction. I'd never buy it again.

👤

Reviewer Name: John Yoon

Review Submission Date: 2020-07-10

Review Title: Neptune dryer designed badly--potential fire risk
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Review Description: Have a Neptune dryer. After a couple of years of use, the dryer posted 88 error code. Turns out this is a known problem with the design.Bought a refurbished controller board. The defective board had 4 resistors that had literally browned the circuit board and caused a crack in one of the traces. The heat from these resistors caused the failure. Whoever designed the board, and accelerated life tested the board should improve their skills. This sort of failure is incompetent at best.

👤

Reviewer Name: John Yoon

Review Submission Date: 2020-07-10

Review Title: Neptune dryer designed badly--potential fire risk
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Have a Neptune dryer. After a couple of years of use, the dryer posted 88 error code. Turns out this is a known problem with the design. Bought a refurbished controller board. The defective board had 4 resistors that had literally browned the circuit board and caused a crack in one of the traces. The heat from these resistors caused the failure. Whoever designed the board, and accelerated life tested the board should improve their skills. This sort of failure is incompetent at best.

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