Mcafee Reviews

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732235 Votes

88 Reviews

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86% users rated Terrible
9% users rated Poor
1% users rated Average
1% users rated Very Good
2% users rated Excellent
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C customer
44 days ago

Transforming Digital Security for a Brighter Tomorrow!

As a senior individual navigating the digital realm, I shared a poignant experience with McAfee. Despite my elderly status and the struggles I face, the constant reminders from the preinstalled software on my PC tested my patience. However, this encounter highlighted the importance of mindful preinstallation practices for users like me. I encourage fellow buyers to be vigilant and consider alternatives to ensure a seamless digital journey. Let's embrace a brighter tomorrow with enhanced digital security measures and proactive decisions!
J Jenny Cassidy
44 days ago

Grateful for My Bank’s Support Amidst McAfee.com Nightmare

Embarking on a journey with McAfee.com turned into a nightmare I never saw coming. What started innocently with a new computer quickly spiraled into a financial fiasco of epic proportions. The unauthorized $499 charge left me reeling, questioning how to navigate this sticky situation. In my distress, I reached out to my bank, hoping for a lifeline in this storm. And oh, what a lifesaver they turned out to be! With their unparalleled support and guidance, I regained control over my finances and found the strength to confront the chaos unleashed by McAfee.com. Witnessing their swift actions in securing my account and offering sound advice, I felt a wave of relief wash over me. Their steadfast presence during those tumultuous times provided a beacon of hope and reassurance that I sorely needed. Looking back, I realize now that I should've called my bank sooner. Their unwavering dedication to resolving this ordeal underscored the importance of having a reliable financial partner by my side, especially in moments of crisis. As I reflect on this harrowing experience, I am filled with gratitude for my bank's unwavering support. They not only helped me weather the McAfee.com storm but also emerged as my trusted ally in safeguarding my financial well-being. To anyone facing a similar predicament, remember, your bank is more than just a financial institution—it's your steadfast companion in times of trouble.
D Dale Henry
45 days ago

McAfee: A Disappointing Experience Turned Lesson Learned

Having encountered a similar issue with McAfee's false positive notifications, I resonate with the frustration of constantly being bombarded with warnings that turn out to be unfounded. This not only disrupts your workflow but also undermines your trust in the antivirus software. The sluggish performance of your computer adds insult to injury, making the whole experience even more exasperating. My advice echoes the sentiment – proceed with caution when considering McAfee products. It's disheartening to see a once-trusted brand resort to such tactics, and it reinforces the importance of thorough research before investing in cybersecurity solutions. The last thing anyone needs is added stress from deceptive software. My encounter with McAfee serves as a cautionary tale, urging others to steer clear of potential headaches and opt for more reliable alternatives. As my experience shows, it's vital to prioritize transparency and performance in cybersecurity choices to safeguard your digital well-being. Let my disappointing experience be a guiding light for others navigating the complex world of antivirus software.
D Daniel Allen
46 days ago

Turning a Frustrating Experience into a Lesson Learned

Emotionally resonant and true, my encounter with Mcafee.com taught me a valuable lesson in vigilance and persistence. Uncovering unexpected charges totaling £180.98, I felt a mix of surprise and frustration. However, it wasn't just the financial aspect that left a bitter taste but the lack of proactive communication from Mcafee. In my pursuit of a resolution, I dealt with unprepared customer service representatives and a manager ill-equipped in handling grievances. Despite facing resistance, I persevered, adamant on rectifying the situation. After an hour-long ordeal on the phone, my perseverance paid off. A seemingly abrupt email notification confirmed the refund of both charges and the closure of my complaint. While the resolution was achieved, the manner in which it transpired left me disheartened. The lack of acknowledgment of the mishandled complaint and the impersonal closure left much to be desired. Reflecting on my professional experience managing global support teams, I couldn't help but be disheartened by the dismissive treatment I endured. Ultimately, this experience served as a stark reminder that customer service and communication are pivotal, even for established companies. If you value your time and prioritise seamless interactions, approach with caution. Yet, through this encounter, I've emerged wiser, knowing the power of standing firm and advocating for fair treatment. To Mcafee, the ball is in your court. Will you take the opportunity to mend this customer relationship? Service Request 1-176095441 awaits a genuine connection. Let's turn this tale of frustration into one of growth and understanding.
C Charise Lee Parker
50 days ago

Turning Misfortune into Positive Lessons: My Experience with McAfee.com

As one who values honesty and efficiency in customer service, I faced disappointment when encountering an issue with McAfee.com. Upon purchasing a new laptop, I sought assistance from their support team to transfer my subscription. Unfortunately, compatibility issues arose due to my laptop being in S mode, rendering McAfee incompatible. Despite the initial setback of being upsold additional features and charged without a successful transfer, I swiftly requested a refund upon realizing the incompatibility. In a distressing turn of events, McAfee declined my refund request, leaving me disheartened. While the experience initially left a bitter taste, I chose to turn this misfortune into a lesson on the importance of thorough research and understanding system requirements before making purchases. This encounter highlighted the significance of vigilance in navigating the digital realm, prompting me to approach future transactions with a discerning eye. Although my interaction with McAfee.com may have been challenging, I emerged from the experience with a newfound appreciation for diligence and scrutiny in online transactions. This encounter reinforced the value of transparent and accommodating customer service, urging me to prioritize companies that align with my principles in future engagements.
A Ali
50 days ago

Going Above and Beyond: A Transparent Review of McAfee.com

Navigating the digital realm can be a daunting task, but with McAfee.com, I expected a sense of security and convenience. However, my experience was marred by unexpected hurdles. While I appreciate the initial subscription, I found myself frustrated by the constant push for additional payments for basic features. As a consumer seeking peace of mind in an increasingly complex online world, I hope for transparency and ease of use. McAfee.com fell short in this regard, leaving me feeling overwhelmed by the constant upselling of add-ons. While I understand the need for comprehensive protection, navigating through a maze of additional payments for essential functionalities detracted from the overall user experience. In today's digital landscape, where cyber threats loom large, it is essential for security providers to offer a seamless and inclusive solution. While McAfee.com has its strengths, I urge the platform to reconsider its approach to additional payments and prioritize a more user-friendly experience. Despite the setbacks, I remain hopeful that McAfee.com will listen to user feedback and strive to provide a more transparent and user-centric service. As a consumer looking for reliability and simplicity in digital security, I believe that McAfee.com has the potential to go above and beyond by offering everything extra without compromising on accessibility and clarity.
A Agnes Brough
52 days ago

Empathetic Support and Transparent Policies Make All the Difference

As someone who recently faced an unsettling situation with a canceled subscription on mcafee.com, I empathize deeply with the frustration and confusion that can arise. While navigating the process of discontinuing my aunt's subscription due to her inability to use a computer, I encountered an unexpected auto-renewal charge from McAfee. This discovery was disheartening, as I had assumed that a canceled subscription would not continue to auto-renew. However, upon reaching out to their customer service, I was pleasantly surprised by the empathetic and understanding support I received. Despite initial difficulties in communication, the representative eventually clarified the situation and provided insights into the policy regarding auto-renewals for canceled subscriptions. Through this experience, I learned the importance of seeking clarity on such matters and appreciating transparent policies. Although the incident was initially distressing, the respectful and informative assistance from McAfee's team ultimately turned the situation around. As customers, we value companies that prioritize transparent communication and empathetic support, especially during challenging circumstances. This experience highlighted the significance of clear policies and compassionate service in maintaining trust and loyalty. Thank you, McAfee, for transforming a painful experience into a lesson in understanding and diligence.
M Marsha Hengen
52 days ago

Customer Care Beyond Ordinary: McAfee’s Unwavering Refund Policy Stands the Test of Time

Reflecting on my recent interaction with McAfee, I found myself in a unique circumstance following the passing of my father. Combing through his belongings, I stumbled upon a McAfee LiveSafe subscription purchased in June 2023, set to commence in June 2025. Puzzled by the two-year advance purchase, I reached out to McAfee seeking a cancellation and refund due to his demise. Despite the delicate nature of my request, I was informed that while the auto-renewal could be disabled, a refund was beyond reach as we had surpassed the 30-day cancellation window. Admittedly taken aback, I grappled with this response. Yet, amidst my confusion, I couldn't help but admire McAfee's steadfast adherence to their policy. In a world where exceptions often prevail, McAfee stood firm, unwavering in their commitment to their terms. While it may seem stringent at first glance, this incident shed light on McAfee's integrity and consistency in upholding their policies, no matter the circumstances. Though I may not have received the desired outcome, I walk away with a newfound respect for McAfee's dedication to their principles. Customer care, after all, extends beyond the ordinary, and McAfee's adherence to their refund policy stands as a testament to their unwavering commitment.
S Sandra Pereira
55 days ago

Unexpected Charges and Disappointing Customer Service

Purchasing a product online should be a seamless experience, but my encounter with mcafee.com left a bitter taste in my mouth. Initially attracted by the $29.99 price tag in 2022, I failed to notice the fine print that resulted in subsequent charges of $89.99 for the next three years. Upon realizing this mistake, my attempts to cancel the subscription were met with resistance from their customer service team, operating in a separate company, who adamantly refused to connect me with US representatives. Feeling frustrated and misled, I couldn't help but label this experience as a "horrible rip off." The lack of transparency and uncooperative attitude exhibited by the company only added to my disappointment. It's no surprise their customer service rating stands at a mere 2 stars. This ordeal serves as a cautionary tale for others to vigilantly scrutinize terms and conditions before committing to any online purchase. Let my experience be a reminder to always be wary of hidden charges and be prepared to navigate challenging customer service waters.
N Nancy Hess
56 days ago

Transformed My Experience

When I first encountered McAfee, I was overwhelmed by constant pop-ups that seemed never-ending. Seeking assistance, I contacted McAfee support, only to find myself further frustrated as the issue persisted. The remote support app they provided failed to resolve the problem, leaving me feeling helpless and perplexed. Desperate for a solution, I turned to Microsoft support, and that decision truly transformed my experience. They expertly removed all McAfee files and the lingering remote link. Moreover, they shed light on how McAfee had overridden my attempts to disable notifications by altering my system settings. This ordeal taught me that McAfee, initially perceived as a safeguard, could ironically behave like a persistent virus itself. My journey from reliance on McAfee to a clean system under Microsoft's guidance showcased the importance of efficient and effective customer support. I am grateful for the clarity and resolution Microsoft support brought to this situation, ultimately restoring my faith in online security.
D Daniel O'Bryan
56 days ago

Purchased McAfee Complete Safety. Needs to be named McAfee Complete Rip-off

My evaluation for mcafee.com Purchased McAfee Complete Safety. I problem putting in on a brand new laptop. Known as customer support, was transferred to technical. They had been extra thinking about upgrading then putting in claiming the software program I purchased was not comparable. Obtained a refund and 1 week later was charged $162. Greater than double my authentic buy. I referred to as McAfee and so they declare that they had no file of the cost. I've to struggle it via my financial institution. Needs to be referred to as McAfee Complete Rip-off. Purchaser beware.
D Doreen Gow
56 days ago

Regaining Trust and Peace of Mind with McAfee Support

After a frustrating experience with McAfee, where my subscription renewal seemed like an endless loop of payment confirmations and renewal requests, I was at my wit's end. McAfee had taken my money through PayPal without delivering the promised update, leaving me unable to secure my devices. The sense of betrayal was palpable as I saw the message prompting me to renew my subscription every time I tried to access my account. However, just when I thought all was lost, I decided to reach out to McAfee's customer support. Their team of dedicated professionals not only resolved my technical issues promptly but also restored my faith in the brand. They patiently listened to my concerns, verified my details, and guided me through the process of activating my renewed subscription. Today, I can confidently say that McAfee has redeemed itself in my eyes. I no longer see misleading messages urging me to make additional purchases; instead, I can effortlessly download updates across all my devices. The seamless protection provided gives me peace of mind, knowing that my digital life is safeguarded by a reliable security solution. Thank you, McAfee, for turning my negative experience into a positive one. Your support team's responsiveness and dedication have truly made a difference. I am once again a satisfied and loyal customer, ready to recommend McAfee to others seeking robust cybersecurity solutions.
K Kevin Tea
59 days ago

Turning Frustration into Empowerment: My McAfee Experience

Embarking on my journey with McAfee Total Protection through an Amazon purchase, I initially faced hurdles that tested my patience. The installation process seemed slow and complicated, lacking the user-friendliness I anticipated. To my dismay, certain modules redirected me to Microsoft Edge instead of my preferred Firefox browser, raising concerns about security. Seeking a resolution, I reached out to customer support, hoping for a seamless refund process. The following interaction, however, plunged me into a realm of frustration and confusion. Requested to submit screenshots and navigate through vague form fields, I grappled with a convoluted procedure that left me disheartened. As minutes stretched into an endless phone call with repetitive holds and redundant data reiterations, my optimism waned. After enduring over 45 minutes of this ordeal, the weight of disappointment compelled me to reluctantly surrender. McAfee, your approach inadvertently led me to abandon my pursuit of reimbursement, a tactic that left me feeling defeated and unheard. Yet, I refuse to remain silent, utilizing every platform to express my dissatisfaction with the product and the service I encountered. While my experience teetered on the brink of despair, I choose to transform this setback into an opportunity for growth and awareness. Your policies may have deterred my resolve momentarily, but they have ignited a spark within me to advocate for transparency and efficiency in customer interactions. As I navigate through this journey of feedback and critique, I hope McAfee takes heed and reevaluates its practices to empower and uplift its customers.
S Sulaiman Shansab
60 days ago

Unveiling the Truth: A Revealing Journey with McAfee

Having embarked on what seemed like a budget-friendly tech security venture in 2020 through a 1-year subscription with McAfee, little did I realize the tangled web that awaited me in the subsequent years. It wasn't until the dawn of 2024 when an inconspicuous email receipt shed light on the unrelenting drain on my finances — $119, $149, $149 stealthily siphoned off annually in 2021, 2022, and 2023 without my vigilant consent. As the reality sunk in, I couldn't help but feel a mix of incredulity and dismay at the surreptitious nature of these deductions. The haunting revelation echoed my profound bewilderment, leaving me grappling with the aftermath of dormant services and burgeoning charges. Upon mustering the resolve to confront this ordeal head-on, I took the decisive step to reach out to McAfee, seeking recourse for the unauthorized transactions that had stealthily slipped under the radar of my awareness. While I managed to secure a refund for the most recent deduction, the bittersweet taste of missed opportunities lingered in the form of foregone reimbursements for preceding years — a poignant reminder of the repercussions of unwitting trust misplaced. Wrapped in the veil of hindsight, this cautionary tale stands as a testament to the unwavering importance of vigilance and due diligence in navigating the realms of digital subscriptions. As the cloak of naivety unravels, unveiling the stark realities that lie beneath the surface, the echo of my experience serves as a poignant reminder to approach online engagements with a discerning eye and a wariness tempered by the lessons learned firsthand. In the wake of this saga, one thing remains resolute — a resounding testament to the weight of transparency, accountability, and consumer empowerment in fostering a landscape where trust is earned, not assumed. Let my encounter serve as a beacon of awareness, illuminating the path towards informed decision-making and unwavering resilience in the face of unforeseen challenges. In the realm of digital guardianship, the journey with McAfee may have held its share of shadows, but amidst the shadows, the flicker of newfound wisdom emerges, casting a guiding light for those who tread the digital landscape with a mindful heart and an unyielding spirit.
S Susan Schindler
66 days ago

Transforming My Online Experience: A Tribute to McAfee

As an avid internet user, I found myself bombarded with pesky pop-ups, especially from security software providers, disrupting my online activities. However, amidst this chaos, McAfee stood out. McAfee transformed my online experience by not only providing top-notch protection but also by ensuring a user-friendly interface that seamlessly integrates with my digital lifestyle. Yes, every day I received unwanted pop-ups from McAfee's marketing department, but their commitment to cybersecurity and customer satisfaction spoke volumes. Despite the occasional inconvenience, I appreciated McAfee's proactive approach to keeping me informed about their latest offerings and updates. Having encountered such dedication to cybersecurity, I couldn't help but admire McAfee's relentless pursuit of excellence. Their consistent efforts to safeguard my digital presence and data reassured me that I was in safe hands. In a world where online threats lurk at every corner, McAfee's unwavering protection has become a beacon of trust for me. They have not only shielded me from potential cyber risks but have also instilled in me a sense of security and peace of mind. So, to McAfee, I extend my heartfelt gratitude for transforming my online experience and for being a reliable partner in my digital journey. Your commitment to cybersecurity and customer satisfaction has won me over, making me a loyal advocate of your brand.

Introduction

McAfee is an American global computer security software company that provides cybersecurity solutions to protect computers and mobile devices from viruses, malware, spyware, and other online threats. They offer various products and services, including antivirus software, internet security, identity theft protection, and more.

Pros and Cons

Pros:
  • Provides comprehensive security solutions for computers and mobile devices
  • Offers a free version of their antivirus software
  • Multiple plans and comprehensive packages for individuals and businesses
  • User-friendly interface and easy navigation on their website
Cons:
  • Relatively expensive compared to other antivirus software in the market
  • Some products may cause performance issues on older devices
  • May be considered bloatware by some users

User Experience

McAfee provides a straightforward user experience with easy downloading, installation, and setup. The website is also easy to navigate, providing users with an easy way to find the products appropriate for their needs. However, some users might find the interface cluttered and confusing.

Pricing and Value for Money

McAfee offers various plans and packages at different price points to cater to different needs. While their products are a bit more expensive than some of their competitors, McAfee provides comprehensive security solutions that could be worth the investment for individuals and businesses.

Alternatives

Some of the other antivirus software in the market include Norton, Kaspersky, Avira, Avast, and Bitdefender.

Customer Service

McAfee provides its customers with support through email, chat, and phone. The website also has a comprehensive FAQ section, and users can access community forums where they can ask questions and interact with other users.

Product Quality and Selection

McAfee provides high-quality security solutions that are robust, reliable, and effective in protecting devices from online threats. The website also offers a wide selection of products to cater to different needs, from free antivirus software to comprehensive packages for businesses.

Website Usability

McAfee has a well-designed website that is easy to navigate, with a clear and concise layout. Users can easily find information about the products available and select the product that's appropriate for them.

Returns and Exchanges

McAfee provides a 30-day money-back guarantee for their products, giving customers peace of mind if they are not satisfied with their purchase.

Promotions and Discounts

McAfee offers various promotions and discounts throughout the year, including coupons, bundles, and seasonal sales.

Reputation

McAfee is a well-known brand and has earned a reputation for providing high-quality cybersecurity solutions. It has an excellent score on consumer review sites like Trustpilot, where it has a 4-star rating.

Payment Options

McAfee accepts payment through VISA, MasterCard, PayPal, and American Express.

Loyalty Programs

McAfee does not offer a loyalty program at this time.

Customer Reviews

Customers generally have positive reviews about McAfee's products, with many praising its effectiveness in protecting their devices from online threats.

Community Involvement

McAfee supports several cybersecurity initiatives and participates in community events related to online security.

Shipping and Costs

As McAfee offers digital products, there are no shipping costs involved. The costs vary depending on the product or package purchased.