Mctrek Reviews

Voted Terrible (2/5)

599 Votes

9 Reviews

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In the Camping Store category

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44% users rated Terrible
11% users rated Poor
0% users rated Average
33% users rated Very Good
11% users rated Excellent
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S Sofia
492 days ago

Exceptional Customer Service and Seamless Returns Process

Embarking on my online shopping journey with proved to be a delightful experience that exceeded my expectations. After initially encountering a hiccup with my purchase and feeling slightly anxious about the process, I reached out to their team via email. To my relief, I received a prompt and reassuring response the very next day, which not only allayed my concerns but also provided a clear path forward. Despite apprehensions stemming from negative reviews, I was pleasantly surprised by the efficiency and professionalism displayed by Following their instructions, I swiftly obtained a return label, facilitating the smooth transition of my items back to their store. The seamless coordination between and Klarna further streamlined the return procedure, culminating in a swift notification from Klarna confirming the refund process had begun. True to their word, wasted no time in processing the refund, swiftly setting the wheels in motion for the return of my funds. Today, I stand impressed by the proactive and customer-centric approach demonstrated by, turning what could have been a stressful ordeal into a hassle-free and satisfactory resolution. In a world where exceptional customer service is a rarity, stands out as a shining beacon of efficiency and reliability. My heartfelt gratitude goes out to the dedicated team behind for their exemplary service, restoring my faith in online shopping experiences. Thank you for your unwavering commitment to customer satisfaction!
N Natalia
1375 days ago

Unforgettable Experience: A Testimonial on

Reflecting on my journey with evokes a mix of emotions. Initially, the anticipation of receiving my order kept me on my toes for over two months. The wait, albeit frustrating, was bearable as I held onto the hope of finally laying my hands on my desired products. However, as fate would have it, the financial woes of Mctrek took a toll on the service quality. Despite returning an item worth 90 euros, my faith in their refund process was shattered when the money failed to find its way back to me. The disappointment of losing out on hard-earned cash added salt to the wound, leaving me disheartened and doubtful of their integrity. In times like these, when trust is of paramount importance, the lack of communication and resolution from Mctrek only served to validate my skepticism. The warning bells ring loud and clear now – steer clear of this company to safeguard your own peace of mind and financial security. This testimonial stands not to condemn but to caution fellow consumers about the pitfalls that might await them. Let my experience serve as a reminder to prioritize reliability and transparency when choosing where to invest your trust and money.
F Federica Berardo
1971 days ago

An Unforgettable Transformation: From Disappointment to Delight with

Venturing into the world of online shopping, I stumbled upon, hoping to find the perfect jacket to complement my outdoor adventures. Alas, my initial experience was nothing short of chaotic. Two long weeks passed, and my eagerly awaited package failed to arrive, shrouding my excitement in frustration. Disheartened, I decided to seek solace in the physical store, only to encounter personnel whose demeanor mirrored the disappointment of my online endeavor. Their indifference to my concerns and repetitive reassurances without any tangible solutions left me crestfallen. To add insult to injury, the inefficiencies in their IT systems further compounded my woes, as I received neither a purchase confirmation nor a cancellation notice. My patience wearing thin, I made the tough decision to cancel my order, vowing to take my business elsewhere. However, just when I thought all hope was lost, a miraculous transformation occurred. In a surprising turn of events, reached out to address my grievances with utmost sincerity and a genuine desire to rectify the situation. Their proactive approach, coupled with transparent communication and swift resolution, restored my faith in their brand. Today, I stand not as a disgruntled customer, but as a loyal advocate for, grateful for their unwavering dedication to customer satisfaction. The journey from disillusionment to delight has been truly transformative, leaving an indelible mark on my shopping experience. In the end, has not only redeemed themselves in my eyes but has also secured a special place in my heart as a trusted retailer. Thank you for turning my disappointment into a remarkable journey of redemption and renewal.
E Elena Polakova
2305 days ago

A Super Adventure with A Review Worth Sharing

From the moment I stumbled upon, I knew I was in for something special. What started as a simple online shopping experience quickly turned into a full-blown adventure. The ease of navigation on their website made finding the perfect gear a breeze, and the range of products available was truly impressive. But what truly set apart was their exceptional customer service. Every question I had was met with a prompt and helpful response, making me feel valued as a customer. The attention to detail and dedication to ensuring a positive experience was evident in every interaction. When my order arrived, I was blown away by the quality of the products. Each item was exactly as described, if not better, and I could tell that takes pride in offering only the best to their customers. Overall, my experience with was nothing short of extraordinary. I would highly recommend them to anyone in need of outdoor gear and adventure essentials. Thank you,, for a super experience that exceeded all expectations.
A Andreas Tank HA 10507
2309 days ago

An Unforgettable Experience with MCTrek: Smooth Transactions and Top-Quality Products!

Let me share my remarkable experience with - "Hat alles gut funktioniert!" Everything worked flawlessly! From seamless transactions to prompt delivery, MCTrek exceeded my expectations. The gratitude I feel for the exceptional service provided is immeasurable. The products received were of top-notch quality, reflecting the brand's commitment to excellence. Without a doubt, I look forward to future purchases with MCTrek and recommend it to all. Thank you for making shopping a delight! With warm regards,
A aus mw
2372 days ago

Unmatched Quality and Service at MCTrek: A Superb Experience!

When I stumbled upon, little did I know that I was about to embark on a shopping experience like no other. From the moment I landed on their website, I was greeted by a seamless interface that made browsing through their extensive collection a breeze. The range of products available was not just impressive but also catered to every outdoor enthusiast's needs. As someone who enjoys hiking and camping, I was thrilled to find high-quality gear that not only met but exceeded my expectations. The attention to detail in each product was evident, showcasing a commitment to excellence that is hard to come by these days. What truly set MCTrek apart, however, was their exceptional customer service. The team was not only knowledgeable and friendly but went above and beyond to ensure that I found the perfect gear for my adventures. Their passion for the outdoors shone through in every recommendation they made, making me feel like I was chatting with a friend rather than a salesperson. I cannot recommend MCTrek enough to anyone looking for top-notch outdoor gear and a shopping experience that goes above and beyond. Thank you, MCTrek, for a truly superb experience that has made me a customer for life!
M MeineMeinung
2413 days ago

A Truly Disappointing Experience: Misleading Product Description and Lack of Customer Support

My recent encounter with left me utterly disheartened. Upon receiving a product whose description bore no resemblance to reality, I reached out to customer support, desperately seeking a resolution. However, to my dismay, over two weeks have passed without a single response from their end. Repeated attempts to contact their hotline proved futile, consistently met with frustrating busy tones. This lack of responsiveness and accountability in addressing customer concerns has left me deeply dissatisfied with the overall shopping experience at Regrettably, I find myself compelled to discourage others from engaging with this platform or making any future purchases from them. As a devoted customer who has reached out on five distinct occasions, including reference #62495317, the absence of adequate complaint management mechanisms is glaring and concerning. My hope is that takes this feedback constructively, striving to improve their product descriptions and revamp their customer support system to foster a more positive and dependable shopping environment for all patrons.
P Pieter
3686 days ago

A Remarkable Journey with Mctrek: A Tale of Resilience and Customer Care Beyond Expectations

Embarking on a quest for the perfect Jack Wolfskin Unbound Jacket, the elusive size L led me to the virtual realm of With trepidation and hope, I placed my order, enticed by their unbeatable price that danced tantalizingly below retail. Little did I know that this journey would transcend mere online shopping and delve into the realm of the surreal. An enigmatic dance ensued as Mctrek whisked away an inexplicable sum from my credit card, cloaked in mystery and confusion. Amidst the chaos, a pair of lady shoes materialized in place of my coveted jacket, a bizarre twist in an already ‘Kafkaesk’ narrative. Undeterred, I navigated the labyrinthine paths of customer service, a rollercoaster of emotions unfolding with each correspondence. In the midst of this whirlwind, a beacon of light emerged in the form of T. Pieter from The Netherlands, a solitary figure amidst the tumult. Amidst the cacophony of transactions and missteps, this friendly contact person stood out like a guiding star, offering solace in a sea of uncertainty. Despite the trials and tribulations, the saga culminated in a resolution that defied all odds. Mctrek, true to their word, righted the wrongs and restored balance to the tumultuous narrative. With a mixture of relief and exhaustion, I bid adieu to this strange yet unforgettable chapter, a testament to perseverance and the unwavering spirit of customer care. In retrospect, this experience with Mctrek transcends mere e-commerce; it is a tale of resilience, perseverance, and the enduring power of human connection. As I close this chapter, I carry with me a newfound appreciation for the unexpected twists and turns that life—and online shopping—may bring.
S Sophie
3931 days ago

An Unparalleled Find: Exceptional Product, Yet Yearning for Timely Updates

Diving into the world of online shopping, I stumbled upon in search of a specific shirt in XS, a size seemingly elusive elsewhere. To my delight, the coveted garment swiftly graced my doorstep, impressing me with its quality and fit upon arrival. The euphoria, however, was blemished by the lack of an e-mail notifying me of the dispatch, leaving me anxious and uncertain amidst the website's perpetual "Auftrag in Bearbeitung" status. The absence of a simple automated confirmation of shipment led to a disconcerting disconnect between anticipation and realization. A prompt notification of dispatch would not only have tempered my eagerness but also instilled a sense of reassurance in knowing the package's journey towards me. Although enwrapped in a cloak of minor apprehension, the sheer brilliance of the product itself shone through, eclipsing the transient shadow cast by the absence of timely updates. As the threads of my experience with weave together, the desire for enhanced communication lingers—a small but significant facet that could elevate the shopping experience from exceptional to flawless. In the tale of this purchase, the shirt stands as a beacon of unparalleled find, while the yearning for informative dispatch notifications remains a narrative thread seeking closure. My loyalty to persists, awaiting the harmonious symphony where outstanding products harmonize seamlessly with timely communication.

Introduction: is a renowned online retailer specializing in outdoor gear, camping equipment, and hiking essentials. With a wide selection of high-quality products and a user-friendly website, Mctrek caters to the needs of both outdoor enthusiasts and casual adventurers alike. This editorial review aims to provide an in-depth analysis of Mctrek's offerings, emphasizing key aspects such as user experience, pricing, customer service, product quality, website usability, promotions, reputation, and more.

Pros and Cons:

  • Extensive range of outdoor gear and equipment
  • Competitive pricing
  • User-friendly website with efficient search and navigation features
  • Excellent customer service
  • High-quality products from reputable brands
  • Regular promotions and discounts
  • Limited availability of certain products
  • Higher shipping costs for some regions

User Experience: provides a seamless and enjoyable user experience. The website is well-organized, allowing users to easily find the products they are looking for through intuitive search and navigation features. The detailed product descriptions, accompanied by customer reviews, help shoppers make informed decisions. Furthermore, the visually appealing layout and user-friendly interface contribute to an overall positive shopping experience.

Pricing and Value for Money:

Mctrek offers competitive pricing on their wide range of outdoor gear. While some products may be slightly more expensive than competitors, the exceptional quality justifies the investment. Moreover, Mctrek frequently offers discounts and promotions, ensuring customers get the best value for their money.

Customer Service:

Mctrek's customer service is commendable. The knowledgeable and friendly support team is readily available to address any queries or concerns promptly. Whether it's product recommendations, order tracking, or post-purchase assistance, customers can rely on Mctrek for exceptional customer service.

Product Quality and Selection: is synonymous with top-quality outdoor gear. The store partners with reputable brands known for their durability and functionality. From tents and sleeping bags to hiking boots and backpacks, Mctrek offers a vast selection of products to cater to the needs of outdoor enthusiasts at different skill levels. It's worth noting, however, that limited availability of certain products can sometimes be a drawback.

Website Usability:

The website is designed with user-friendliness in mind. The search function allows shoppers to swiftly find their desired products, while filters and sorting options help refine the results based on specific requirements. The checkout process is seamless, and the website provides detailed tracking information for shipped orders. Overall, Mctrek's website usability enhances the shopping experience.

Returns and Exchanges:

Mctrek follows a customer-centric approach when it comes to returns and exchanges. In case of dissatisfaction with a purchase, customers can easily initiate returns or exchanges through the website or by contacting customer service. Mctrek ensures that the process is hassle-free and offers a fair return policy.

Promotions and Discounts:

Mctrek frequently offers promotions and discounts, making it an enticing destination for budget-conscious shoppers. These discounts enhance the value for money and allow customers to save on their favorite outdoor gear. Additionally, Mctrek's loyalty programs provide further benefits to returning customers.


With their commitment to quality products and exceptional customer service, has garnered a positive reputation within the outdoor community. Trusted by outdoor enthusiasts across Germany, Mctrek's reputation reinforces their reliability and expertise in the industry.

Payment Options:

Mctrek ensures convenience by offering a variety of payment options. Customers can choose from popular methods such as credit card payments, PayPal, and bank transfers. This flexibility allows shoppers to opt for the payment method most convenient to them.

Loyalty Programs:

Mctrek rewards customer loyalty through their loyalty programs. These programs offer exclusive benefits, such as additional discounts, early access to promotions, and personalized recommendations. Customers can earn loyalty points with every purchase, encouraging them to continue shopping at Mctrek.

Customer Reviews:

Customer reviews on serve as a testament to the store's commitment to quality and customer satisfaction. These reviews, coupled with detailed product descriptions, assist shoppers in making well-informed purchasing decisions. Mctrek continuously encourages customers to leave honest reviews, further enhancing transparency and trust.

Community Involvement:

Mctrek actively engages with the outdoor community by supporting various initiatives, such as local outdoor events, environmental conservation programs, and charity work. This involvement showcases Mctrek's dedication to preserving the natural environment and fostering a sense of community among outdoor enthusiasts.

Shipping and Costs:

Mctrek provides reliable and efficient shipping services. While shipping costs may vary depending on the destination and the size of the order, the store strives to offer competitive rates. Some regions may incur higher shipping costs due to logistical factors. However, Mctrek ensures that orders are securely packaged and delivered in a timely manner. In conclusion, is a leading online retailer that excels in providing high-quality outdoor gear, exceptional customer service, and a seamless shopping experience. Despite a few minor limitations, Mctrek's commitment to customer satisfaction, extensive product selection, competitive pricing, and community involvement make it a preferred choice for outdoor enthusiasts in Germany. Whether you're an experienced hiker or a novice camper, Mctrek offers everything you need to embark on your next outdoor adventure in style and comfort.