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5% users rated Poor
10% users rated Average
3% users rated Very Good
45% users rated Excellent
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stephen creer
Unmatched Quality and Disappointing Customer Service Experience at mdpsupplies.co.uk
Embarking on a project to elevate the design of my client's wall, I placed an order for cut letters and a template from mdpsupplies.co.uk with high hopes. However, excitement quickly turned to frustration as the template provided did not align with the peg positions, resulting in a wall full of misaligned letters—a nightmare for any designer. Hoping for a resolution, I reached out to their customer service for compensation, only to be met with disappointment. The way I was treated left me feeling undervalued and unheard, a stark contrast to the quality I had initially expected from the products. While the products themselves may boast quality craftsmanship, the lack of attention to detail and poor customer service experience have left a lasting impression. It is with a heavy heart that I say I will not be returning to mdpsupplies.co.uk for future projects. P
Paula Beaumont
A Customer’s Heartfelt Journey with mdpsupplies.co.uk
As a loyal customer of mdpsupplies.co.uk, I felt compelled to share my experience, echoing Kyle's sentiments about broken mugs. For years, I have trusted MDP for my mug orders, enjoying minimal breakages until 2024 brought a stark change. In my recent purchase of 72 mugs, I was disheartened to find 19 shattered upon arrival, adding to the 45 broken mugs from a previous order. Despite my loyal patronage, the resolution offered this time fell short of expectations. While previously MDP had sent a replacement box of 36 mugs and refunded 11, this time they only offered a refund for the damaged mugs. Additionally, purchasing another box of 36 mugs to complete my order incurred an extra £7.00 for postage. The request for complimentary shipping was met with a firm response, citing the inherent fragility of mugs as the reason for their policy. Comparing this experience with other suppliers, I couldn't help but notice the stark difference in handling breakages. The refusal to accommodate a long-standing customer's reasonable request left me feeling undervalued. As a result, I regrettably made the decision to explore alternative suppliers, joining many others who have voiced similar concerns and sought better service elsewhere. My journey with mdpsupplies.co.uk, while once filled with satisfaction, now serves as a reminder of the importance of customer-centric policies and responsive resolutions in nurturing lasting relationships. L
Liz H
Above and Beyond: A True Gem in Customer Service
Let me start by saying that my experience with mdpsupplies.co.uk was nothing short of outstanding. I had the pleasure of interacting with Emily, and I must say, her level of service truly exceeded my expectations. After reaching out to MDP late on a Sunday evening, I was pleasantly surprised to receive a prompt and helpful response from Emily by the following morning - talk about dedication! Not only did Emily promptly address my queries, but she went the extra mile to ensure that I was fully assisted in making my purchase. Within half an hour and a few email exchanges later, I had successfully completed my transaction and had the software installed - all thanks to her efficient and personalized support. While I came across slightly cheaper options, like Silhouette America, the value of the personal attention and care I received from Emily was truly priceless. The dedication and effort she put into assisting me were evident throughout the process, making mdpsupplies.co.uk stand out as a true gem in customer service. Without a doubt, I wouldn't hesitate to recommend mdpsupplies.co.uk to anyone seeking exceptional service and genuine care. Thank you, Emily, and the team, for making my purchasing experience not only smooth and efficient but also remarkably pleasant and memorable. D
desmond tinarwo
“`html Unmatched Customer Care at mdpsupplies.co.uk “` I was delighted to find mdpsupplies.co.uk and experience their unparalleled level of customer care. The team not only exuded warmth but also displayed an impressive dedication to addressing all my questions and concerns. Navigating their website and finalizing my order was a breeze, thanks to their unwavering efficiency and attentiveness. I wholeheartedly recommend mdpsupplies.co.uk to anyone in search of unmatched customer care. This company prioritizes customer satisfaction like no other.
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Nb
Turning the Tide: Exceptional Service at MDPSupplies
As someone who values exceptional customer service, I was initially disheartened by my experience with MDPSupplies. However, I must commend the team for a complete turnaround in their approach, especially Mr. Luxton. The shift from a dismissive attitude to a proactive and understanding stance was truly remarkable. At first, intentional delays and an argumentative demeanor had left me disillusioned. However, their swift response to rectify the situation and their commitment to understanding and addressing my concerns completely transformed my perception. The dedication shown by Mr. Luxton and the MDPSupplies team to right the wrongs and ensure customer satisfaction is truly commendable. I am now a loyal customer, and I wholeheartedly recommend MDPSupplies to anyone seeking top-notch products backed by exceptional customer care. To anyone who, like me, may have initially encountered a rough patch, I urge you to give them another chance. The level of service I have received since has truly been unparalleled. Thank you, MDPSupplies, for not only making things right but also winning me over as a lifelong advocate of your brand. H
hugh allan
The Extra Mile: A Heartwarming Experience with MDPSupplies.co.uk
I can't say enough about my incredible experience with MDPSupplies.co.uk. Not only is it a great company to purchase from, but the staff goes above and beyond to ensure exceptional customer satisfaction. I was blown away by the manager's hands-on approach in running the company. The staff's willingness to assist and carry my order to my car truly exemplified their commitment to customer service. Their genuine willingness to help made every interaction a pleasure. What sets MDPSupplies.co.uk apart is their dedication to providing valuable advice. Anytime I sought assistance, they were more than happy to lend their expertise. Their attentiveness and knowledgeable guidance truly enhanced my shopping experience. I highly recommend MDPSupplies.co.uk for their outstanding service and genuine care for their customers. This is more than just a company – it's a team that goes the extra mile to ensure customer satisfaction. Thank you, MDPSupplies.co.uk, for making every transaction a delight! K
Kyle Beddows
MDP Supplies: Frustration and Disappointment Turns Customer Service into a Joke
I had high hopes for my experience with MDP Supplies, but unfortunately, it turned into a recurring nightmare. Upon receiving my order of 12 mugs for the second time, I was dismayed to find that 7 of them had arrived with broken handles. Naturally, I expected the standard resolution of a replacement or a refund. However, to my disbelief, when I contacted the company and provided evidence of the damages, they offered a refund for the broken mugs but refused to reimburse the postage cost. This means that to replace the damaged mugs, I would have to purchase another pack of 12, as they are only sold in sets, and bear the postage expense once more. The thought of going through this process and potentially receiving more broken items is truly disheartening. It's incredulous that a company would shift the burden of their poor packaging onto the customer in such a manner. My experience with MDP Supplies has been nothing short of frustrating and disappointing, and their policy regarding damaged items is, in all honesty, a joke. I sincerely hope that they re-evaluate their customer service approach and take responsibility for ensuring that their products arrive intact. K
Kyle Beddows
MDP Supplies Shattered My Expectations – And Their Mugs!
When I sought to adorn my shelves with quality mugs from mdpsupplies.co.uk, my excitement soon turned to disappointment. Upon receiving my order, 7 out of the 12 mugs arrived with their handles broken – a second occurrence with this provider. Expectedly, I reached out to address the issue, envisaging a smooth resolution. However, the response I received shattered my faith in customer service. Instead of offering replacement mugs or a full refund, MDP Supplies proposed a partial refund for the damaged mugs, with a catch – no reimbursement for the postage cost. I was taken aback by this policy, as it meant not only buying a new set of 12 mugs to replace the broken ones but also incurring additional shipping expenses. The irony of being penalized for their subpar packaging and shipping practices left me astounded. It's disheartening when a company fails to take responsibility for their faulty products and inconveniences the customer in the process, painting a grim picture of their customer care values. Despite this unfortunate experience, I hope that MDP Supplies reconsiders their approach to customer satisfaction and works towards rectifying such blunders in the future. M
Mark Harrison
Unmatched Quality and Speedy Deliveries – A Customer’s Delight!
I cannot help but share my exceptional experience with mdpsupplies.co.uk. Over the years, I have come to rely on their unparalleled service. The quality of vinyl they provide has never faltered, and their delivery speed is nothing short of lightning-like, always exceeding my expectations. What truly sets them apart is their unwavering commitment to top-notch customer service. Whenever I have sought advice, they have gone above and beyond to assist me, making me feel valued and heard. In all honesty, I cannot recall a single instance to complain about. The team at MDP truly deserves commendations for consistently delivering such excellence. Kudos to the entire team, and please, keep up the fantastic work. Your dedication does not go unnoticed! M
Mark Harrison
Continually giving nice service
My assessment for mdpsupplies.co.uk Been utilizing MDP for a number of years, they've persistently equipped high quality vinyl and delivered it in lightning pace. Coupled with nice customer support after I’ve wanted recommendation. Can't complain in any respect, sustain the great work guys. J
John Taylor
Unparalleled Quality and Service from MDPSupplies.co.uk
I can't help but express my complete satisfaction with MDPSupplies.co.uk. From the moment I placed my order for custom signs, to the delivery and installation, the entire process was seamless. The signs arrived in pristine condition and were beyond my expectations. Not only were they perfectly manufactured, but they were also packaged with great care, ensuring they reached me without a scratch. What truly sets MDPSupplies.co.uk apart is their exceptional customer service. When I encountered a minor issue with one of the signs, their team responded promptly and went above and beyond to rectify the situation, ensuring that I was completely satisfied with my purchase. Their dedication to ensuring customer satisfaction is truly commendable. I highly recommend MDPSupplies.co.uk to anyone in need of high-quality signs and impeccable service. Their attention to detail, commitment to quality, and outstanding customer support make them the go-to choice for all signage needs. I will definitely be returning for all my future sign requirements. Thank you, MDPSupplies.co.uk, for your outstanding products and service. You have gained a loyal customer in me! M
MzG
MDP Supplies: A Haven for Crafting Enthusiasts
When I stumbled upon mdpsupplies.co.uk, I wasn't sure what to expect. However, after three visits to their Brombrough shop, I can confidently say that I've found a true gem. The staff at MDP Supplies went above and beyond to assist me. Their helpful attitude and valuable advice made my experience truly remarkable. I felt like I was more than just a customer; I was part of a community of passionate crafting enthusiasts. Thanks to their guidance, I discovered an array of high-quality craft supplies that have taken my projects to the next level. From vibrant yarns to intricate beads, MDP Supplies has everything a creative soul could desire. I am thrilled to have found MDP Supplies, and I can't wait to explore their online store for even more crafting treasures. Thank you, MDP Supplies, for not only providing top-notch products but also for fostering a welcoming and supportive environment for crafters like me. M
MzG
The Heartfelt Connection at MDP Supplies
Stepping into mdpsupplies.co.uk felt like finding a hidden gem in the vast world of online shopping. The Brombrough shop exuded warmth and knowledge, thanks to the helpful staff who went above and beyond. Their advice not only guided me through my purchases but also sparked inspiration for future projects. MDP Supplies isn't just a store; it's a beacon of creativity and support. With each visit, I felt more connected to my craft, knowing that I have a reliable partner in my artistic journey. Here's to many more visits and countless creations with MDP Supplies by my side. J
Jane Thompson
Life Saver! MDPSupplies.co.uk is a Game Changer
I can't stop raving about MDPSupplies.co.uk. Every time I need vinyl products by the meter, they are my go-to supplier. The products are top-notch, and the dispatch is lightning fast. I placed an order on Tuesday and received it on Wednesday! Talk about efficiency. This company has truly been a life saver for me on numerous occasions. I am a loyal customer, and I have no plans of changing that anytime soon. Thank you, MDPSupplies.co.uk, for consistently delivering excellence! J
Jane Thompson
Unmatched Quality and Speed: A Vinyl Enthusiast’s Dream Come True
From the moment I stumbled upon mdpsupplies.co.uk, my vinyl crafting journey has been transformed. The seamless experience of ordering vinyl by the metre and receiving a top-notch product exceeded all my expectations. What sets this supplier apart is not just the quality of their products but also the astonishing speed of their dispatch. Placing an order on a Tuesday and having it delivered by Wednesday left me in awe. Having become a loyal customer through multiple orders, I can confidently say that this supplier has set the bar high for excellence in customer service and product quality. As someone deeply passionate about vinyl crafting, I am grateful to have found a reliable partner in mdpsupplies.co.uk that shares my enthusiasm and dedication to the craft. My creative projects have flourished thanks to their consistent delivery of top-tier materials. If you're seeking a supplier that not only meets but exceeds expectations, look no further than mdpsupplies.co.uk. Their commitment to excellence and customer satisfaction is unparalleled, making them a cornerstone of the vinyl crafting community. For anyone in search of a reliable and efficient vinyl supplier, I wholeheartedly recommend mdpsupplies.co.uk – a true gem in the world of crafting.
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Introduction
MdpSupplies.co.uk is a popular online retailer that specializes in providing high-quality janitorial and cleaning supplies. With a wide selection of products and a user-friendly website, they have become a trusted source for both residential and commercial customers. This review will cover various aspects of MdpSupplies.co.uk, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros
- Extensive Selection: MdpSupplies.co.uk offers a vast range of cleaning and janitorial supplies, catering to diverse needs and preferences.
- Competitive Pricing: The website provides affordable pricing options, making it suitable for both individual customers and businesses looking for cost-effective solutions.
- User-Friendly Website: MdpSupplies.co.uk has a well-organized and intuitive website, allowing customers to easily navigate through different categories and locate the products they need.
- Product Quality: Most customers have reported high levels of satisfaction with the quality of the products offered by MdpSupplies.co.uk. The items are durable, effective, and designed to deliver excellent cleaning results.
- Excellent Customer Service: MdpSupplies.co.uk is known for its outstanding customer support. Their team is responsive, knowledgeable, and always ready to assist customers with any queries or concerns they may have.
- Reliable Reputation: With years of experience and positive customer feedback, MdpSupplies.co.uk has established a strong reputation as a reliable supplier in the cleaning and janitorial industry.
Cons
- Shipping Costs: While MdpSupplies.co.uk offers reliable shipping services, some customers have mentioned that the shipping costs can be slightly higher compared to other online retailers.
- Returns and Exchanges: The returns and exchanges process may not be as seamless as some customers would prefer. Clear guidelines and improved communication in this area would be beneficial.