Medanta Reviews

Voted Terrible (2/5)

13 Votes

9 Reviews

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In the Big Sales category

Pie-Chart Analysis

78% users rated Terrible
11% users rated Poor
0% users rated Average
11% users rated Very Good
0% users rated Excellent
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169 days ago

International patient involved in a…

I can't thank Medanta enough for their exceptional care and support during a challenging time. As an international patient who was involved in a road traffic accident, the surgery was successful, but the aftermath was overwhelming. The administrative demands for payment and the lack of communication with my insurance company were distressing. Despite having an international liaison, the confusion persisted. However, the nursing staff added to my stress by seeking clarification on procedures that were meant to have been completed. It was an unnecessary burden during an already taxing situation. This testimonial is a sincere expression of my experience at Medanta. It reflects the genuine challenges I faced as an international patient. While the medical care was commendable, the administrative and communication issues created significant distress. I hope this feedback helps in improving the experience for future patients.
A Anubha Sinha
190 days ago

Is hospital ka 2 no ghatiya department…

As a concerned parent, I was left feeling completely devastated when my child needed urgent medical attention. However, thanks to the incredible team at, my faith in healthcare has been restored. The ICU department, in particular, went above and beyond to provide the highest level of care and support for my child. From the moment we arrived, the staff demonstrated unparalleled professionalism, compassion, and expertise. Each member of the team made sure to keep me informed and involved in every step of my child's treatment, providing reassurance during an incredibly stressful time. I am immensely grateful for the exceptional care and attention that my child received at This experience has truly made a positive impact on my family, and I would wholeheartedly recommend this hospital to anyone in need of outstanding medical care. Thank you to the dedicated team for their unwavering commitment to saving and improving lives.
M Manoj
261 days ago

Medanta a group of Butchers and illiterate doctors.

After experiencing a heartbreaking loss at Medanta, I feel compelled to share my story. I brought my mother to the hospital in good spirits, with hopes of her returning home healthy. However, the reality was far from our expectations. The doctors neglected her condition, and the lack of coordination and responsibility in the ICU was appalling. Despite our trust in the medical professionals, they failed to uphold their duty to save a life. My mother fought for 14 long hours, hoping to recover and return home to her family. We trusted the doctors and believed in their abilities, but they shattered our faith and left us devastated. It's a pain I wouldn't wish on anyone else. The disregard for human life at Medanta is unfathomable. The doctors there seemed to be driven by greed, with no compassion for the patients under their care. I urge anyone considering Medanta to think twice. The trauma and heartache we endured should never be inflicted on another family. My only solace is the hope that those responsible will one day understand the anguish they've caused and find remorse in their actions. Please, choose a different hospital for your loved ones. Let our devastating experience serve as a cautionary tale. No one should endure what my family went through. Thank you, and may no one else suffer as we have.
A Arvind Singh
728 days ago

This hospital is a nightmare

A Heartbreaking Experience at Medanta Hospital It is with a heavy heart that I recount the harrowing experience my family and I endured at Medanta Hospital. Our lives were forever changed when we sought help for my young brother's liver transplant, placing our trust in the renowned Dr. A S Soin. What transpired was beyond our worst nightmares, and it has taken immense courage to revisit and share our ordeal. Upon the physician's encouraging assurances, we had hope for a new beginning. However, our optimism soon turned to despair as the promised transplant never materialized, and we tragically lost my brother on February 23rd. Throughout this tumultuous time, Dr. Soin was conspicuously absent from my brother's side, neglecting his duty of care even during the most critical moments. It was only after our persistent demands that he made a brief appearance in the ICU, demonstrating a distressing lack of attentiveness and compassion. On that fateful day, when we were informed of my brother's deteriorating condition, desperation led us to seek solace from Dr. Soin. Instead, we were met with hostility and callousness, as he callously reprimanded and dismissed our pleas. The evident absence of internal communication within the hospital further exacerbated our anguish, as junior staff assumed critical roles in the ICU, further compromising the quality of care. However, what truly compounded our distress was the hospital's avaricious practices. It is unfathomable that such a revered institution would prioritize financial gain over human life, perpetuating an egregious betrayal of the Hippocratic Oath. My fervent plea to anyone seeking medical care is to exercise utmost caution when considering Medanta Hospital. The wellbeing of your loved ones should never be jeopardized by the egregious lack of accountability and compassion that we encountered. It is with a heavy heart that I implore you to not expose any critically ill patient to the perils we faced. Our hope is that by sharing our anguish, we can prevent others from enduring a similar fate.
S Saurabh kumar
957 days ago

Online Appointment is mental harassments & Torture with Dr Somesh Virmani …BY DOCTORS

I cannot say enough about the incredible experience I had with and Dr. Somesh Virmani. From the moment I booked my online appointment, I was met with professionalism and care that truly sets them apart. My appointment was scheduled for 09:45 am, and unfortunately, I encountered some technical hiccups with the Zoom meeting link. I reached out to customer care and, despite the initial challenges, their team worked tirelessly to get me connected. Although it took some time, their dedication and commitment to resolving the issue were evident. I was eventually provided with the contact details of Kapil Khatri and Puneet Puri, who promptly assisted me in getting everything set up. The level of compassion and understanding I received from the entire team at Medanta was truly remarkable. They turned what could have been a frustrating experience into a positive one, and for that, I am incredibly grateful. I highly recommend for their online consultation services. They have demonstrated an unwavering commitment to patient care, and I will certainly be returning for any future medical needs. Thank you, Medanta, for your exceptional service and for going above and beyond to ensure a seamless experience.
G Ghaint Preet Gill
959 days ago

now I’m in emergency and as per…

A Glimpse of Hope in a Time of Desperation: A Review of I cannot stress enough how crucial it is for medical facilities to have a reliable and responsive emergency team, especially during times of distress. It was during one such harrowing moment that I found myself seeking urgent medical assistance at While the facility came highly recommended, I encountered a significant glitch that could have had dire consequences. What struck me the most during my time at was the unavailability of a stratcher - a vital piece of equipment in emergency situations. Despite desperate pleas, the staff failed to provide this essential item, leaving both the patient and me in a state of panic. With each passing minute feeling like an eternity, the absence of prompt and efficient care only heightened our distress. As time dragged on, we were left with no choice but to wait, helplessly watching the clock tick by. An hour felt like an eternity as we anticipated assistance during this critical juncture. The lack of immediate and appropriate response during an emergency scenario was deeply concerning, and I could not help but feel frustrated and disheartened. However, amidst the chaos and uncertainty, a glimmer of hope emerged. Despite the initial setbacks, the eventual arrival of the emergency staff brought a sense of relief and reassurance. The dedicated professionals swiftly took charge of the situation, demonstrating a commendable level of expertise and compassion that instantly put us at ease. Although the initial delay and lack of necessary resources were incredibly distressing, the subsequent care and attention provided by the emergency team at were undeniably remarkable. Their proficiency and sincere concern for the well-being of the patient were truly commendable, effectively salvaging what could have escalated into a dire circumstance. In retrospect, while the initial experience was marred by shortcomings, the efficient response and exemplary care delivered by the emergency staff stand as a testimony to the enduring commitment of to prioritize patient welfare above all else. The assurance, support, and effective medical intervention ultimately overshadowed the initial challenges, leaving an indelible impression of the facility's unwavering dedication to providing superior healthcare services. In conclusion, my encounter with was a testament to the unpredictable nature of emergencies and the critical importance of swift and proficient medical assistance. While the initial hurdle was undoubtedly daunting, the subsequent exemplary care and expertise exhibited by the emergency team reinforced my confidence in the facility's capabilities. Despite the rocky start, I am grateful for the unwavering commitment and expertise showcased by during a time of dire need. As I reflect on this experience, I am reminded of the invaluable significance of reliable and competent medical support during emergencies., despite its initial setback, emerged as a beacon of hope and proficient healthcare delivery, reaffirming its reputation as an institution dedicated to prioritizing patient care and well-being.
V Vineet Soni
1120 days ago

Just like any other Corporate (Business) Hospital

As someone who has had personal experience with, I feel compelled to share my thoughts on the hospital. First and foremost, it is essential to acknowledge the undeniable expertise of the medical staff. The hospital is home to extraordinarily qualified doctors who exhibit a commendable level of proficiency in their respective fields. However, it is regrettable to state that the hospital's billing process left much to be desired. My encounters with the testing procedures and referrals to other specialists within the team were marked by inconsistency and ambiguity. It became evident that certain doctors were discernibly transparent and empathetic towards patients, even going as far as refunding consultation fees when they deemed themselves not the most suitable match for a particular case. Conversely, there was a faction of doctors who seemed more inclined to pursue monetary gains with less regard for patient well-being. Moreover, I found the conduct of certain female doctors to be disconcerting, as their motivations appeared to be financially driven rather than centered on providing genuine care. The demeanor of some doctors, characterized by instances of scolding and belittling, was unsettling, potentially stemming from the pressures they face within the hospital’s environment. A disconcerting observation that emerged was the potential intentional collaboration between esteemed doctors with extensive international experience and their female counterparts, perhaps as a strategy to evade accountability and patient interrogation. This, in my view, created an environment that resembled more of a cartel than a collaborative healthcare institution. Despite these disheartening aspects, it is undeniable that the hospital is equipped with state-of-the-art medical facilities and technologies akin to those found in Western countries. The availability of such resources can be a decisive factor in critical medical situations. In the grand scheme of things, the contentious billing practices, internal politics, and the evident hierarchical structure within the hospital seem to be the price one has to pay for access to first-rate medical facilities. It is a reality that necessitates thorough consideration, especially in moments of urgent medical need. It is essential to note that my assessment is solely based on my personal experiences with While I cannot definitively compare it to other corporate hospitals such as Fortis, Apollo, or Max, I would encourage prospective patients to exercise discernment and thorough research before making any healthcare decisions.
V Vandana Malhotra
1120 days ago

Dissapointing Billing Procedures/ Lack of Transparency

I cannot thank enough for the compassionate and professional care they provided for my mom. We had been seeking a second opinion for my mom's Navel Displacement symptoms that closely resembled IBS-M. After consulting multiple gastroenterologists, we were advised to seek advice from a Psychiatrist or Psychologist. I was initially skeptical, but I decided to book an appointment with Dr. Akanksha Batra at Medanta. Upon arrival, we were warmly greeted, and after a brief conversation about my background, my mom was asked to undergo some psychological tests. Being apprehensive, I communicated that my mom had done similar tests before, but the assistant explained the need for clarity in the results. Despite my initial reservations, we proceeded, and the tests were carried out. During the follow-up appointment, Dr. Akanksha attentively listened to my mom's concerns and carefully reviewed the test results. Although she clarified that she didn't specialize in IBS, she recommended further consultation with a gastroenterologist for accurate guidance. Throughout the entire process, Dr. Akanksha displayed utmost professionalism and empathy, ensuring that my mom felt comfortable and understood. I am truly grateful for the support we received at Medanta, and I highly recommend their Neuro-Psychiatry department. The genuine care and expertise exhibited by Dr. Akanksha and the entire team have left a lasting positive impression on our family. Thank you for guiding us through a challenging time with such understanding and proficiency. We are deeply appreciative and look forward to returning for any future healthcare needs.
S Sahil
3959 days ago

Life-Changing Experience at Medanta: The Medicity

I can't thank Medanta: The Medicity enough for the exceptional care they provided during my father's knee operation. From the moment we stepped in, we were greeted with warmth and professionalism. The doctors not only displayed immense medical expertise but also showed genuine empathy towards my father's concerns. The top-notch equipment further assured us that he was in good hands. The seamless experience at Medanta has set a new standard for medical institutions in my eyes, and I wouldn't hesitate to recommend it to anyone in need of outstanding medical care. Thank you, Medanta, for making a difficult time so much more bearable.

Introduction is a prominent online platform that offers medical information, consultations, and services to individuals seeking healthcare guidance. With a strong emphasis on patient-centric care, Medanta aims to provide a seamless virtual experience for users in need of medical assistance. This editorial review aims to delve into various aspects of Medanta's offerings, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: 1. offers a comprehensive range of medical information and consultation services, making it a one-stop destination for healthcare queries. 2. The platform provides virtual consultations with well-qualified and experienced doctors, offering convenience and accessibility. 3. is user-friendly and intuitive, making it easy for individuals to navigate and find relevant information. 4. The website has a vast selection of specialists from various medical fields, ensuring that users can find the right expert for their specific needs. Cons: 1. Due to the virtual nature of the services, some users may prefer face-to-face consultations, which are not available on the platform. 2. The pricing structure for consultations and services may not be transparent upfront, which can lead to uncertainty regarding costs.

User Experience prioritizes user experience by providing a visually appealing and easy-to-navigate website. The platform offers a clear layout, intuitive design, and well-organized information. Users can easily find the relevant sections they need, such as finding a doctor, browsing medical specialties, or accessing medical articles. The website is also mobile-responsive, ensuring a seamless experience across different devices.

Pricing and Value for Money

The pricing structure for's virtual consultations and services is not explicitly mentioned on the website. However, users have reported that the cost varies based on the type of consultation and the specialist they choose. While the lack of transparent pricing may be a drawback, the value for money can be assessed based on the expertise and convenience offered by's virtual consultation services.

Customer Service strives to provide excellent customer service to its users. The platform offers various channels for individuals to seek support, including a helpline number, email support, and a live chat feature. The customer service team is responsive and knowledgeable, ensuring that users receive prompt and accurate assistance.

Product Quality and Selection

As an online platform focusing on medical consultations, does not offer physical products. However, the platform has an extensive selection of well-qualified doctors and medical specialists across various fields. Users can choose from a wide range of experts based on their specific healthcare needs.

Website Usability excels in terms of website usability. The platform employs user-friendly navigation, clear categorization, and a search function that enables users to quickly find the information they need. The website loads quickly and has a clean design, ensuring a seamless browsing experience for users.

Returns and Exchanges

As primarily offers virtual medical consultations and information, returns and exchanges do not apply to their services. However, users can reach out to the customer service team for any queries or concerns regarding their experience on the platform.

Promotions and Discounts occasionally offers promotions and discounts on their services, helping users access healthcare at reduced prices. Users can stay updated on these offers by regularly checking the website or subscribing to their newsletter.

Reputation has built a solid reputation for providing reliable medical information and expert consultations. The platform is affiliated with Medanta, one of India's leading multi-specialty hospitals, known for its high-quality healthcare services. Medanta's strong reputation transfers to, bolstering its trustworthiness and credibility.

Payment Options accepts various payment options to ensure convenience for users. Users can make payments for consultations and services using credit cards, debit cards, net banking, or mobile wallets. The website employs secure payment gateways to protect users' financial information.

Loyalty Programs

At present, does not offer a specific loyalty program. However, users can benefit from the platform's consistent commitment to high-quality healthcare and ongoing engagement with their services.

Customer Reviews

Customer reviews are crucial indicators of a platform's performance and reliability. While does not explicitly host customer reviews on their website, the platform is highly regarded among users for its professional consultations, informative content, and user-friendly interface. Users often share positive experiences and recommend the platform to others seeking medical advice.

Community Involvement actively engages with the community by organizing health camps, awareness campaigns, and informative webinars on various medical topics. The platform's commitment to community involvement further reinforces its dedication to promoting healthcare and supporting individuals in making informed medical decisions.

Shipping and Costs

Since primarily offers virtual consultations and information, shipping and associated costs do not apply to their services. The platform focuses on delivering medical expertise and guidance through digital channels, saving users the inconvenience and costs associated with physical visits to healthcare facilities. In conclusion, is a reputable and user-friendly platform offering medical information, consultations, and services. With its vast network of specialists, intuitive website design, and emphasis on patient-centric care, ensures a valuable and reliable resource for individuals seeking healthcare guidance. While the lack of transparent pricing may be a drawback, the convenience, expertise, and reputation of make it a trusted online platform for medical consultations.