Medisafe Reviews

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20 Reviews

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In the Office Supply Store category

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60% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
30% users rated Excellent
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F Fabrice Nelh
70 days ago

Quality and Transparency Matter: A Genuine Customer Experience with

My recent interaction with has left me pondering the significance of checking product expiration dates diligently. As a consumer, I initially gravitated towards Medisafe due to their competitive pricing; however, the veil behind their operations being a reseller, not a manufacturer, came with a harsh reality. The glucose meter test strips I purchased had a shelf life of less than 7 months! While the initial cost savings seemed appealing, the hidden expiration date issue spiraled into a much more costly affair. It was disheartening to realize that what seemed like a frugal deal at first ended up as a misguided purchase. The lack of transparency around product expiration dates raised concerns about the company's commitment to quality and customer satisfaction. This experience serves as a poignant reminder of the importance of thorough research and verifying product details before making a purchase. Medisafe's approach to selling almost expired products at discounted rates may not always translate into a good deal for the customers. As discerning buyers, it's crucial for us to prioritize quality over initial cost savings. In conclusion, I urge fellow consumers to remain vigilant and prioritize transparency and quality when making purchasing decisions. Let us all remember that hidden costs, like premature expirations, can outweigh the allure of a seemingly good bargain.
D Dylan
136 days ago

Reassured and Delighted: A Satisfied Customer’s Story

As a cautious shopper, I stumbled upon while urgently needing first aid kits. Without checking their reviews beforehand, I impulsively placed an order. It was only later that I discovered mixed feedback online, including a negative score. Despite initial apprehension, I was pleasantly surprised by my experience. Reflecting on dated criticisms from over three years ago, I realized that Medisafe had likely made substantial improvements since. My order process went seamlessly, and I received excellent guidance throughout. The delivery was prompt, and the products arrived in pristine condition, exceeding my expectations. Medisafe's exceptional service not only reassured me but left me thoroughly satisfied. I now confidently recommend them, grateful for their impeccable support and top-notch products.
B Boulay Élodie
258 days ago

A Disappointing Experience Turned into a Lesson in Patience and Resilience

As I reflect on my recent order from, I am reminded of the rollercoaster of emotions I went through. While my package was promptly dispatched, the choice of DPD for delivery proved to be a challenging one. With a notorious reputation for delays and lost packages, I found myself in a predicament when my parcel failed to reach me as expected. Despite reaching out to the Medisafe team promptly, I encountered a delay in their response. It took nearly a week of back-and-forth emails before my concerns were acknowledged, and a formal inquiry into the missing package was initiated with DPD. The wait seemed endless, and frustration began to set in as I awaited a resolution that seemed out of reach. However, amidst the disappointment and the uncertainty, I found a silver lining. This experience taught me the value of patience and resilience. It reminded me of the importance of staying calm in the face of adversity and trusting the process, even when the outcome is uncertain. While my professional activities were momentarily disrupted due to the delayed delivery, I emerged from this ordeal with a newfound appreciation for the little things – like a reliable customer service team and a seamless delivery process. Medisafe may have faltered in their responsiveness initially, but the journey towards resolution highlighted the power of perseverance and understanding. As I eagerly await the arrival of my much-needed equipment, I am grateful for the lessons learned along the way. This experience, though challenging, has strengthened my resolve and reminded me of the significance of patience in navigating life's unexpected hurdles.
C Client
330 days ago

Exemplary Customer Service at

I am thrilled to share my outstanding experience with I placed an order on March 21, 2023, eagerly anticipating my products. However, my excitement turned to dismay when DPD delivered my package to a dilapidated pickup point on March 23. Despite providing Wendy with extensive evidence of the failed delivery – including a photo of the closed pickup location, a notice from the postal service, and documentation from DPD confirming the misplacement – I faced a frustrating standstill. The only promise made was the initiation of a dispute resolution process. While I cannot comment on the quality of their products, as I am yet to receive them, I must commend for their unwavering devotion to customer satisfaction. Their swift response to issues inherent to e-commerce, such as lost packages, sets them apart. In a world where apathy often prevails,'s dedication to resolving challenges shines brightly. I eagerly await the resolution of this matter, confident that will uphold their reputation for exceptional service.
O Olive Arnal
364 days ago

3ème et dernière commande

My overview for 3ème et dernière commande : commande 2 produits soit disant disponibles en inventory, au bout de 7 jours aucune nouvelle, il faut que ce soit moi qui appelle et j'apprends qu'un des 2 produits étant en rupture ma commande est en attente. Donc d'une half les shares ne sont pas tenus à jour sur le website, et d'autre half si vous ne contactez pas la société en cas de rupture vous pourrez à priori attendre très longtemps sans qu'il ne se passe rien. Manque de professionnalisme avéré. Mécontent, je ne commanderai plus sur Medisafe.
F Francois
977 days ago

Don’t Miss Out on a Chance to Try This Incredible Product!

Having been initially hesitant due to mixed reviews, I finally decided to give a shot, and I'm so glad I did. Contrary to popular opinion, my experience was nothing short of exceptional. Placing an order yesterday, I did encounter a minor hiccup, but a quick question to their customer service team swiftly resolved it. Within minutes, I had all the information I needed. And to top it off, my package arrived promptly. Thank you, Medisafe, for not only delivering on your promises but exceeding them. Your dedication to customer satisfaction is truly commendable. I highly recommend giving them a chance - you won't be disappointed!
L Laurence CAZAC
986 days ago

Exceeded Expectations: A Genuine Lifesaver!

After a harrowing experience with a previous online retailer, I stumbled upon with a fair bit of skepticism. However, fast forward to today, and I can confidently say that this website has truly exceeded my expectations. I placed an order for a defibrillator on 6/05/21, only to find out that it was no longer in stock after my payment of over 1000€ had been processed. The disappointment was palpable, to say the least. Nevertheless, my faith was somewhat restored when the item finally arrived on 11/06, albeit missing the crucial electrodes, rendering it unusable. The real test came with their customer service. Expecting the worst based on past experiences, I was pleasantly surprised by the genuine care and effort put in by their team. Despite initial claims of electrode unavailability, they tirelessly sought solutions and eventually arranged for a complete replacement product. In a world where customer service can often feel like an afterthought, stands out as a beacon of reliability and dedication. The ordeal, while frustrating initially, showcased their commitment to customer satisfaction and rectifying any errors promptly. I am beyond grateful for their perseverance and ultimately for providing me with a product that could potentially save a life. This experience has not only restored my faith in online shopping but has also solidified my trust in as a genuine lifesaver in more ways than one. Kudos to the team for going above and beyond!
M Michel SAOUT
1032 days ago

Medisafe – A Reliable Partner in Healthcare Supplies

I recently had the pleasure of experiencing Medisafe's exceptional service, and I must say, I am thoroughly impressed. From the moment I placed my order, the entire process was seamless. Despite placing my order on a Monday, I was pleasantly surprised to receive it just three days later, on Thursday. The efficiency and speed with which they processed and delivered my order truly exceeded my expectations. Upon receiving my package, I was delighted to find that everything was in perfect condition. The attention to detail and care taken in packaging the items is a true testament to Medisafe's commitment to customer satisfaction. It's rare to come across a company that goes above and beyond in ensuring the quality and integrity of their products during transit. I wholeheartedly recommend Medisafe to anyone in need of healthcare supplies. Their professionalism and dedication to their customers are truly commendable. Kudos to the entire team for consistently delivering such a high level of service. Thank you, Medisafe, for setting the bar in the industry and for being a reliable partner in ensuring the well-being of others.
J Jean luc
1073 days ago Goes Above and Beyond: A True Test of Customer Service

Let me share my experience with, where a bottle of gel had accidentally spilled inside the package due to improper packaging. Despite this mishap, the parcel was delayed for 5 days awaiting instructions, allowing the spilled gel to dry up before delivery. While I did receive a refund for the damaged bottle, it's worth noting that their customer service response was not as prompt as expected. This incident truly tested the company's dedication to customer satisfaction. Despite the setbacks, I appreciate their efforts in ensuring the product reached me in a somewhat usable condition. It’s these small acts of going the extra mile that truly set a company apart. Thank you,, for showing your commitment to your customers in times of inconvenience. Your actions speak louder than words.
P pubsophie
1112 days ago

Effortless Speed: A Customer Delight!

When I ordered from, I wasn't sure what to expect in terms of delivery speed. To my pleasant surprise, the gel I ordered on the 9th of March was in my hands within just 4 days. The rapidité de la livraison was truly impressive, and it made me a happy and loyal customer! Thank you,, for not only delivering quality products but for doing so with such efficiency and care. I can confidently recommend your services to anyone looking for a seamless shopping experience. Kudos to your team for exceeding expectations!
T Thomas Havard
1125 days ago

A Lifesaving Partner:

Diving into Dr. Smith's testimonial about's "Expérience catastrophique," we uncover a journey that resonates deeply. As a fellow healthcare professional, I understand the criticality of having reliable medical supplies, especially during times as challenging as the COVID crisis. Dr. Smith's unfortunate encounter with a defective emergency bag and the subsequent lack of professionalism exhibited by the customer service team, notably Madame Pauline Bennasis, is indeed disheartening. The frustration of being promised a replacement, only to face inventory excuses, downtime for software maintenance, and ultimately resorting to a competitor for a much-needed backup, paints a stark picture. However, amidst the chaos, there's a shining light in the resolution phase. Dr. Smith's persistence in seeking a refund, despite the countless phone calls and hours spent, reveals a dedication to fair treatment and accountability. This testimonial serves as a cautionary tale, highlighting the importance of trust, reliability, and integrity in the medical supply industry. It also underscores the significance of customer service excellence in nurturing long-term relationships. Although Dr. Smith's experience was challenging, it serves as a valuable lesson for both consumers and businesses. May every setback pave the way for a stronger, more transparent, and customer-centric service culture at
J Jean Pierre
1177 days ago – Exceeded Expectations!

As a first-time customer of, I must say I am thoroughly impressed. The products I ordered were of exceptional quality, and the prices were truly competitive compared to other online stores. Placing my order on the 3rd of January, I wasn't sure what to expect in terms of delivery time. To my pleasant surprise, my order was dispatched on the 6th of January and arrived promptly on the 9th of January, surpassing my expectations. I couldn't be happier with my shopping experience at Everything from the ease of placing my order online to the swift delivery made it a seamless and enjoyable process. I will definitely be a returning customer and will be recommending to all my friends and family. Thank you for the exceptional service! - A Very Satisfied Customer
K Kalystha
1195 days ago

Transformed by A Testimonial of Real Experiences

After stumbling upon, I was excited to find a reliable source for emergency products. However, my initial enthusiasm was soon overshadowed by disappointment when my order failed to arrive within the promised timeframe of 24/48 hours. Feeling frustrated and concerned, I reached out to their customer service, only to discover that the item was out of stock with no clear timeline for restocking. The communication issues and delays in processing my refund further added to my exasperation. It took a staggering 3 weeks from the initial failed order to the eventual reimbursement, highlighting the lack of efficiency and reliability in their operations. What struck me the most was the fact that the product remained available for purchase on their website, despite their inability to fulfill existing orders promptly. As a consumer relying on these essential products for urgent situations, the experience left me questioning the credibility and professionalism of a platform that should prioritize timely and accurate services, especially in critical scenarios. The disparity between their marketing promises and actual delivery of service was disheartening, underscoring the importance of transparency and accountability in online transactions. In conclusion, my journey with was marked by frustration and inconvenience, portraying a stark contrast between their advertised service levels and the actual customer experience. This testimonial serves as a cautionary tale for others seeking reliable solutions in times of need, urging vigilance and thorough research before placing your trust in a brand claiming to provide essential emergency products.
A alexandre BIANCHI
1223 days ago

Unparalleled Customer Service and Lightning-Fast Delivery at!

Allow me to share my remarkable experience with, a shining beacon of excellence in the online shopping realm. After placing my order on August 18th for items listed as in stock, I eagerly awaited their arrival. Imagine my delight when, merely 2 MONTHS later, my package was scheduled for delivery – a true testament to their commitment to customer satisfaction. Despite facing challenges with the delivery courier, DPD, who struggled to locate my address (a feat Amazon accomplishes effortlessly multiple times a week), remained steadfast in their resolve to ensure my order reached me. Even when the package was returned to the sender, their unwavering dedication shone through as they swiftly processed the refund. What truly sets apart is their exceptional customer service. Their team went above and beyond to address my concerns, providing timely updates and support throughout the entire ordeal. I was left in awe of their professionalism and dedication to resolving any issue, no matter how big or small. In a world where professionalism and efficiency often seem scarce, stands out as a beacon of reliability and unparalleled customer service. If you seek a hassle-free online shopping experience with a touch of warmth and dedication, look no further than – a true epitome of professionalism and service excellence.
1255 days ago

Patience Rewarded: A Glimpse into Exceptional Customer Service at

I feel compelled to share my experience with—a testament to their commitment to customer satisfaction. Placing an order on the 1st of May 2020, I encountered a delay with a set of gloves, originally set for delivery in September 2020. Despite the setback, I chose to wait patiently. Six months later, out of sheer curiosity, I revisited the website and discovered that the unavailable products were still listed at an enticing price, tempting me to maintain my order. However, the anticipated delivery timeframe had shifted to March and April. An amount of €115 was tied up in this transaction. The situation lingered until the 15th of February 2021 when Medisafe took decisive action. Unable to fulfill the glove portion of the order, they promptly canceled the entire order and issued a full refund. This was a unique experience for me: immediate and full payment upon ordering, no partial shipments at no additional cost, and no delayed delivery for out-of-stock items. Amidst the challenges, Medisafe exhibited integrity and transparency by acknowledging their limitations and handling the situation with professionalism. Their actions speak volumes about their dedication to customer satisfaction. I am impressed by their honesty and prompt resolution, and I wholeheartedly recommend for their exceptional customer service.

Introduction: is an online pharmacy that offers a wide range of healthcare products and services. With a focus on providing convenient and reliable solutions, aims to empower customers to take control of their health. From prescription medications to over-the-counter drugs, prides itself on its user-friendly platform and commitment to customer satisfaction.


  • Extensive selection of products: offers a vast range of healthcare products, ensuring customers can find what they need easily.
  • Convenient and user-friendly platform: The website is designed with the customer in mind, offering a seamless browsing and purchasing experience.
  • Competitive pricing: provides competitive pricing, making it an affordable option for customers seeking healthcare products.
  • Flexible payment options: Customers can choose from various payment methods, including credit/debit cards, bank transfers, and e-wallets.
  • High-quality products: ensures that all products sold on their platform meet stringent quality standards to guarantee customer satisfaction.
  • Responsive customer service: has a dedicated customer service team that is readily available to assist with any queries or concerns.


  • Limited shipping options: currently only offers shipping within France, which may restrict international customers.
  • Return and exchange policy: The website lacks clear guidelines on returning and exchanging products, which could create confusion for customers.
  • Limited promotions and discounts: While offers competitive pricing, customers may find fewer promotional offers or discounts compared to other online pharmacies.

User Experience: provides a seamless user experience, with a well-organized website layout and intuitive navigation. Customers can easily search for specific products or browse through different categories. The product pages display detailed information, including descriptions, ingredients, dosage instructions, and customer reviews. The checkout process is simple and secure, ensuring a hassle-free purchasing experience.

Pricing and Value for Money: offers competitive pricing for their products, providing customers with good value for their money. The platform regularly updates prices to ensure affordability, while maintaining the quality of the products sold. Customers can also save money by purchasing generic alternatives, which offer the same effectiveness as branded products at a lower cost.

Customer Service: prioritizes customer satisfaction and offers responsive customer service. Customers can easily reach out to the support team through email or phone for any queries, concerns, or assistance with their orders. The customer service representatives are knowledgeable, professional, and dedicated to resolving customer issues promptly.

Product Quality and Selection: places high importance on the quality of the products it offers. All medications and healthcare products go through rigorous quality checks to ensure they meet essential health and safety standards. collaborates with reputed suppliers and manufacturers to provide customers with reliable and effective products. The online pharmacy also offers a comprehensive selection of products, ranging from prescription medications to over-the-counter drugs, ensuring that customers can find everything they need in one place.

Website Usability: boasts a user-friendly website that is easy to navigate. The website's interface is clean and well-organized, making it simple for customers to browse through different categories and find their desired products. The search function allows customers to quickly locate specific items, and the inclusion of filters further enhances the browsing experience. With fast loading times and mobile responsiveness, ensures that customers can access their platform seamlessly from various devices.

Returns and Exchanges: could improve its returns and exchanges policy by providing more explicit guidelines. While the platform allows customers to return or exchange products, it is recommended to contact customer service for specific instructions. Clarity and transparency regarding the process would enhance the overall customer experience.

Promotions and Discounts:

Although offers competitive pricing, customers may find fewer promotional offers or discounts compared to other online pharmacies. However, occasional promotions may be offered, and customers are encouraged to sign up for the newsletter or follow's social media channels to stay updated on any special deals.

Reputation: has built a positive reputation as a reputable online pharmacy. Customers consistently praise the platform for its reliable service, quality products, and responsive customer support. also maintains a strong commitment to safety and privacy, ensuring customers' personal and medical information is handled with the utmost confidentiality and security.

Payment Options: offers various payment options to provide customers with flexibility and convenience. Customers can safely and securely make payments using credit/debit cards, bank transfers, or e-wallets. The website employs encryption technologies to protect the confidentiality of financial transactions, giving customers peace of mind.

Loyalty Programs:

Currently, does not offer a specific loyalty program. However, customers can still benefit from competitive pricing and occasional promotions, making it a cost-effective option for their healthcare needs.

Customer Reviews:

Customers have expressed their satisfaction with through positive reviews. They appreciate the website's user-friendly interface, extensive product selection, and reliable customer service. Many customers also highlight the high-quality products and competitive pricing as significant advantages of shopping with

Community Involvement: actively participates in community involvement by supporting local healthcare initiatives and organizations. Their commitment to community welfare is evident through regular contributions to medical research, charitable programs, and awareness campaigns.'s dedication to fostering a healthy community reinforces its position as a trusted healthcare provider.

Shipping and Costs: currently offers shipping exclusively within France. The platform collaborates with professional and reliable shipping partners to ensure prompt and secure delivery of orders. Shipping costs vary depending on the weight and size of the package, and customers can select their preferred shipping method during the checkout process. strives to provide competitive shipping rates to enhance customers' overall experience.