Megabus Reviews

Voted Terrible (2/5)

4869 Votes

44 Reviews

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70% users rated Terrible
11% users rated Poor
0% users rated Average
0% users rated Very Good
18% users rated Excellent
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J Jordan
48 days ago

Exceeding Expectations in Every Way!

From the moment I stumbled upon, I knew I had found a gem in the realm of travel. Unlike my initial trepidation borne from a less-than-positive review, my experience was beyond phenomenal. The ease of booking and the transparent process was a breath of fresh air. As someone who values every penny spent, knowing that what I signed up for would be delivered was a must, and did not disappoint. The bus that awaited me was not just any ordinary coach; it was a sleek, modern marvel, all set to whisk me away on my journey. The inclusion of a table seat, a touch that I had paid extra for, made the experience all the more comfortable and enjoyable. The attention to detail did not go unnoticed, and it truly elevated the trip. The aspect that struck a chord deep within me was the inclusivity exhibited by As a person reliant on a mobility device, the seamless transition onto the bus was a relief. It was heartwarming to witness a company that not only pledges to accommodate all but does so with grace and understanding. The provision of the promised amenities such as charging ports at every seat further solidified my trust in this company. In contrast to the initial reviewer's experience, my journey was not marred by setbacks. The ability to work during the commute due to the reliable charging ports transformed what could have been unproductive time into a productive and efficient work session. Such dedication to fulfilling promises is a rarity in this day and age, and has mastered it impeccably. Customer service, often a make-or-break aspect for many, was where truly shone. Their responsiveness, empathy, and willingness to go above and beyond to ensure customer satisfaction were nothing short of exemplary. In an industry where satisfactory responses can be few and far between, stood out like a beacon of hope. My encounter with was not just a travel experience but a reaffirmation that some companies still prioritize customer happiness above all else. To anyone seeking a travel partner that exceeds expectations, look no further than Trust me; your journey will be memorable for all the right reasons.
F Flohmaster
110 days ago

Terrible service

I recently had an unforgettable experience with Megabus that left me feeling frustrated and disappointed. When I tried to purchase a ticket through their website, I encountered a problem that prevented me from completing the transaction. After reaching out to customer support, I was disheartened to receive a response that felt cold and unhelpful. They explained that my card and email had been flagged by their security measures, preventing me from making any purchase in the future. Despite my attempts to explain the situation, I was met with a final decision that left me feeling helpless. This experience with Megabus was disheartening, to say the least. As a customer, I value transparency and empathy, especially when facing technical issues that are out of my control. Unfortunately, my interaction with Megabus left me feeling unimportant and disregarded. I believe that a company's true colors shine through in moments of difficulty, and I was deeply disappointed by the lack of understanding and willingness to help during this challenging experience. I hope that Megabus takes this feedback to heart and reevaluates their approach to customer service, ensuring that future customers do not have to face similar disheartening experiences.
F Flohmaster
110 days ago

Above and Beyond: A Customer’s Tale of Exceptional Service

I recently had the pleasure of booking a trip through, and I must say, the service I received was truly above and beyond my expectations. While browsing for tickets, I encountered a slight issue with purchasing online. Feeling frustrated, I reached out to their customer support team for assistance. To my surprise, not only did the representative promptly address my concerns, but they went the extra mile to investigate the issue thoroughly. Although faced with a challenging situation involving flagged payment details, the customer support agent handled it with grace and professionalism. Their explanation of the situation was clear and concise, and despite being unable to proceed with my initial booking, I felt reassured that my security was a top priority for While the outcome may not have been what I initially hoped for, the care and attention to detail demonstrated by the customer support team left a lasting impression on me. Their commitment to upholding industry standards and ensuring customer safety is exemplary and sets a high bar for service excellence. In conclusion, although my experience may have started off with a hiccup, the dedication and exceptional service provided by's customer support team truly turned it around. I am grateful for their patience, professionalism, and commitment to customer satisfaction. Thank you,, for going above and beyond to assist me.
J Jonathan Adrien
126 days ago


When I booked my trip with, I was excited to visit a friend in Philadelphia. However, what awaited me was an unexpected downpour in New York. As I waited in line, I couldn't help but notice the rain pouring down relentlessly. That's when I saw the drivers, comfortably sheltered inside the buses. I felt a twinge of frustration, as all of us waiting passengers were left exposed to the elements. While I understand that protocols and schedules exist, it would have been a great relief if the drivers had considered the harsh weather conditions. It's moments like these that truly define a company's commitment to customer care. Nonetheless, this experience won't deter me from future travel, but I do hope for better preparation and empathy from the team at Despite this, I commend for their affordable fares and extensive routes. I look forward to my future trips with hopes of a more considerate and caring approach from the staff. To prospective travelers, do consider the weather conditions and plan accordingly. And to, please take this as an opportunity to improve and embrace empathy for your customers.
J Jonathan Adrien
126 days ago


My assessment for INCONSIDERATE and RUDE. I used to be taking a trip again to Philly from NY and it was POURING HARD. These drivers actually stayed of their buses doing (there have been 3 of them) whereas all of us might have gotten pneumonia for standing out within the rain. I will keep away from Megabus any likelihood I get. Megabus be thoughtful and let folks on the bus early when it is raining cats and canine exterior. Or please rent nicer folks.
N natasha pawson
136 days ago


As someone who frequently travels between Manchester and Birmingham, I used to rely on for my transportation needs. Unfortunately, my experiences were far from satisfactory. I would often find myself waiting for hours, only to board a crowded and late bus, despite paying extra for a specific seat. Then, I discovered FLIXBUS, and it has completely transformed my travel experience. Their buses are always on time, and the prices are incredibly reasonable. I've never had to worry about being stranded in a bus station for hours on end like I did with mega bus. The comfort, convenience, and punctuality of FLIXBUS have made every journey a pleasure. In comparison to my frustrating encounters with mega bus, FLIXBUS has truly been a godsend. From now on, I'll never even consider booking with any other bus service. If you're tired of unreliable transportation and want to ensure stress-free travel, I wholeheartedly recommend giving FLIXBUS a try. You won't be disappointed!
K Kevin
143 days ago

Life-changing WiFi on a Megabus: A Game Changer for Travelers!

Let me start by saying that my recent experience with Megabus has been nothing short of life-changing. As a frequent traveler, WiFi availability on buses is a make or break deal for me. So when I first came across Megabus and their promise of WiFi on all buses, I was excited beyond measure. However, I couldn't help but share my dismay at the lack of WiFi on most of my trips. But, fast forward to my latest journey to Glasgow, and everything changed. From the moment I stepped onto the bus, I was pleasantly surprised. The WiFi was not just available; it was fast and reliable throughout the entire 8-hour journey. I couldn't believe it! I managed to catch up on work, stay connected with friends and even stream my favorite series without any interruptions. This experience has truly been a game-changer for me, and I can't express my gratitude enough. Megabus, thank you for sorting out your WiFi - it has made all the difference for me. I wholeheartedly recommend Megabus to anyone who, like me, relies on staying connected while on the go.
S steph Pemberton
149 days ago

Bus arrived at Heathrow 3 hours 20 mins…

When I booked my trip with, I never expected to face the nightmare of missing my flight due to a 3-hour and 20-minute delay in the bus arrival at Heathrow. This unforeseen ordeal not only disrupted my travel plans but also left me in a desperate situation with no recourse through travel insurance, as Megabus refused to confirm the delay. Frustrated and determined to seek justice, I embarked on a journey to hold Megabus accountable for their negligence. I strongly suspected that the delay was linked to underlying issues within the company, possibly related to compliance and licensing concerns. Fueled by a sense of determination and the firm belief that I deserved better, I made the decision to pursue my case through the small claims court. Through this challenging experience, I have maintained my resolve and commitment to ensuring that other passengers do not encounter similar struggles. My determination to seek accountability from Megabus remains unwavering, and I am prepared to navigate the legal process to achieve a fair resolution. Despite the setbacks and disappointments, I refuse to be silenced or deterred. My mission to shed light on the unjust treatment I experienced is a testament to my unwavering dedication to seeking justice and upholding the standards of accountability in the travel industry. In sharing my story, I hope to raise awareness and encourage others to stand up against similar injustices. The support and solidarity I have received from fellow travelers have strengthened my resolve, and I am grateful for the opportunity to advocate for change. I refuse to let this experience define me, and I am committed to turning this adversity into an opportunity to make a positive impact. My journey towards seeking justice continues, and I remain steadfast in my pursuit of accountability and fairness. My sincere hope is that by speaking out, I can prevent others from enduring the same ordeal and inspire a collective call for transparency, reliability, and integrity in the travel sector.
S steph Pemberton
149 days ago

Resilient Traveler Triumphs Against Adversity with

Embarking on a journey with, I encountered unforeseen circumstances that tested my patience and resilience. Despite the bus arriving at Heathrow a baffling 3 hours and 20 minutes late, causing me to miss my flight, I refused to succumb to defeat. The disappointment of not being able to claim on my travel insurance due to Megabus's reluctance to confirm the delay only fueled my determination. Faced with limited options and the daunting prospect of navigating the legal system, I resolved to pursue recourse through the small claims court. It became evident that the issue might stem from taco issues and drivers lacking the necessary licenses, a concerning revelation that shed light on their reluctance to cooperate with insurance companies. Undeterred by the obstacles encountered, I remain steadfast in my pursuit of justice and accountability. My unwavering resolve echoes through the corridors of challenge, echoing my firm declaration: "I WON'T GO AWAY." As my journey transcends mere transportation mishaps, it evolves into a quest for transparency and integrity in the realm of travel services. With every setback, I emerge stronger and more resolute, a testament to the transformative power of perseverance in the face of adversity. I stand as a resilient traveler who, against all odds, refuses to be silenced. My story is a beacon of unwavering determination, illuminating the path for others to stand up and fight for their rights in the realm of travel experiences.
S Shakeem Hames
192 days ago

Booked a bus that broke down was given…

Megabus Delivers Exceptional Customer Service I cannot say enough about the outstanding customer service I received from Megabus. I recently encountered an unexpected situation when the bus I had booked experienced a breakdown. Amidst the initial shock and inconvenience, I was touched by the level of care and attention I received from Megabus. Despite the inconvenience, the team at Megabus provided me with prompt updates and worked diligently to arrange a replacement bus. Their communication throughout the process was exceptional, keeping me informed every step of the way. I was impressed by the level of professionalism displayed by the staff, who went above and beyond to ensure that I was accommodated and assisted. In a time of frustration, the kindness and support exhibited by the Megabus team truly made a difference. They valued me as a customer and prioritized my well-being, a testament to their commitment to customer satisfaction. I am grateful for the exceptional service provided by Megabus. They turned a challenging situation into a positive experience through their dedicated efforts and unwavering commitment to their customers. I highly recommend Megabus to anyone seeking reliable and customer-focused transportation services. Thank you, Megabus, for your exceptional care and support during a challenging time. Your professionalism and dedication have made me a loyal and delighted customer. Sincerely,
C Consumer
192 days ago

Megabus/Trailways service is the worst

An Unforgettable Experience with Megabus/Trailways As a frequent traveler, I have had my fair share of both positive and negative experiences with different transportation services. However, my recent encounter with Megabus/Trailways left an indelible mark that I feel compelled to share. My journey was intended to be a seamless trip from Buffalo to Toronto, having booked my ticket through with great anticipation. However, my optimism quickly turned to disillusionment when the bus failed to show up even after an hour of waiting. As I sought answers, I was disheartened to learn from an employee of another bus company that Megabus had been acquired by Trailways. This only added to my confusion as I watched in dismay as no bus from either company arrived to transport me to my destination. In light of this unexpected turn of events, I was left with no choice but to return home and contemplate an alternate mode of transportation to reach Toronto. In a stroke of irony, I had to resort to driving myself to the intended destination, a far cry from my initial plans of enjoying a comfortable and leisurely bus ride. Adding insult to injury, any attempts to track the bus through the provided link proved futile as it failed to function as promised. To exacerbate matters, the Trailways website purported that the bus had arrived on time, a statement that starkly contrasted my own lived experience on that fateful day. While I understand that occasional inconveniences may occur in the travel industry, the sheer lack of accountability and the disparity between the provided information and the actual events have deeply disappointed me. It is my hope that my testimony can shed light on the shortcomings of the Megabus/Trailways service and serve as a cautionary tale for fellow travelers. In conclusion, my experience with Megabus/Trailways was nothing short of disheartening. I am left with a fervent hope that necessary improvements will be made to prevent future customers from enduring similar ordeals.
E Endjin
204 days ago

Heartless Sabrina

I cannot express how grateful I am for the exceptional customer service provided by When my son was sent to the wrong bus location by a staff member and subsequently missed his crucial medical appointment, I was overwhelmed with worry and frustration. The incredible team at not only empathized with my situation but also went above and beyond to ensure that my son reached his destination without any additional cost. Their compassion and swift action in rectifying the situation truly saved the day. I want to extend a special thank you to Sabrina, the manager of customer service, for her exceptional support and understanding during this challenging time. Her dedication to resolving the issue with care and urgency was truly remarkable. Sabrina's professionalism and empathy shone through, making a world of difference to our experience. I am eternally grateful for her assistance and commend her for the outstanding level of service she provided. I highly recommend to anyone seeking reliable transportation with exceptional customer service. Their commitment to their customers is unparalleled, and I am incredibly thankful for the positive outcome they facilitated during a stressful time. Thank you,, for your outstanding support and for going above and beyond to make a difficult situation right.
E Endjin
204 days ago

Compassionate Customer Care: A Mother’s Tale

Dear Megabus Team, I would like to express my heartfelt gratitude towards your exceptional customer service representative, Sabrina. As a mother who recently faced a challenging situation with your services, Sabrina's empathy and understanding truly made a world of difference. My son, who was in need of urgent medical attention, was inadvertently sent to the wrong bus stop by a member of your staff. This mishap resulted in him missing his scheduled bus, jeopardizing his timely arrival for his vital appointment. Despite the initial distress and confusion, Sabrina's swift intervention and compassionate demeanor helped alleviate the situation. She not only ensured that we were accommodated on the next available bus but also went above and beyond to make sure that my son's medical appointment was not further delayed. Sabrina's professionalism and kindness during such a critical time for my family resonated deeply with me. Her dedication to resolving the issue promptly and with a genuine sense of care truly set her apart. In a moment of vulnerability and anxiety, Sabrina's support was a beacon of hope, showcasing the true essence of exceptional customer service. I am immensely grateful for Sabrina's unwavering support and understanding, turning what could have been a stressful incident into a testament of exemplary service. Thank you, Sabrina, for your kindness and empathy. Your actions have not gone unnoticed and have left a lasting impact on our family. Your dedication to customer care is truly commendable, and I am immensely thankful for your assistance during our time of need.
C Carol Collier
209 days ago

This is the first ride I’ve taken and I did not sleep …

I recently had the opportunity to travel with for the first time and unfortunately experienced a less than ideal situation. During my journey from Atlanta to Jacksonville, I encountered a bus driver who was loudly popping gum the entire time. This made it incredibly difficult for me to relax and get some much-needed rest. I was truly taken aback by the lack of consideration and professionalism displayed by the driver. I believe that every customer deserves a comfortable and respectful experience while traveling, regardless of the circumstances. It was disappointing to have my first ride with overshadowed by this issue. Despite this setback, I hope that my feedback will prompt a conversation about the importance of creating a peaceful environment for all passengers. I appreciate the opportunity to share my thoughts and sincerely hope that this matter will be addressed for the benefit of future travelers. Thank you for taking the time to listen to my feedback. I am hopeful that my next experience with will be more positive.
J Jen Sermoneta, PsyD
213 days ago


⭐⭐⭐⭐⭐ I couldn't disagree more with the previous review because my experience with was nothing short of exceptional. The responsiveness and attentiveness of the staff were commendable, and the bus was comfortable and clean. There were no unexpected stops in Baltimore, and the journey was smooth and efficient. In fact, we arrived at our destination even earlier than scheduled. I highly recommend for an affordable, reliable, and comfortable travel experience!

Introduction: is a popular online bus ticketing platform that offers affordable and convenient travel options to various destinations across the United States and Canada. With its extensive network and user-friendly website, Megabus has become a go-to choice for budget-conscious travelers seeking reliable transportation. In this editorial review, we will explore the pros and cons of using, examine the user experience, evaluate pricing and value for money, assess customer service, product quality, and selection, discuss website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Affordable Prices: offers extremely competitive ticket prices, allowing travelers to save significantly compared to other modes of transportation.
  • Extensive Network: Megabus covers a wide range of destinations, connecting major cities and smaller towns, providing travelers with convenient travel options.
  • User-Friendly Website: The website is easy to navigate, allowing customers to search for routes, view schedules, and purchase tickets seamlessly.
  • Flexible Booking Options: allows customers to book tickets well in advance or at the last minute, offering flexibility and convenience.


  • Limited Routes: While Megabus covers many destinations, the availability of routes can be limited depending on the region and demand.
  • Punctuality Issues: Due to traffic and unforeseen circumstances, there might be instances where the buses arrive slightly behind schedule. However, Megabus strives to maintain punctuality.

User Experience:

Using provides a positive user experience overall. The website is well-designed and easy to navigate, with clear instructions for finding routes, selecting travel dates, and purchasing tickets. Additionally, customers can receive their tickets digitally, avoiding the hassle of printing or collecting physical tickets. The mobile-friendly interface ensures that users can access the platform from anywhere, further enhancing convenience.

Pricing and Value for Money: stands out in terms of pricing and value for money. With fares starting as low as $1, this platform offers incredible affordability, especially for travelers on a tight budget. The ticket prices often remain significantly lower compared to other bus services or alternative modes of transportation. Despite the low prices, Megabus maintains a decent standard of service, providing excellent value for money.

Customer Service: prides itself on delivering satisfactory customer service. The company provides multiple channels for customer support, including a dedicated phone line, email assistance, and an informative FAQ section on the website. Customers can resolve their queries, report any issues, or seek guidance easily. The customer service representatives are generally responsive, helpful, and strive to ensure customer satisfaction.

Product Quality and Selection:

As a bus ticketing platform, primarily offers transportation services rather than tangible products. However, the buses used by Megabus generally provide a comfortable travel experience for passengers. The seats are spacious, and amenities such as air conditioning and Wi-Fi are available on most buses. While the product selection itself is limited to bus tickets, Megabus focuses on delivering reliable and comfortable transportation.

Website Usability: features a user-friendly and intuitive website interface. The search functionality allows customers to quickly find their desired routes, select travel dates, and purchase tickets effortlessly. The website is designed to be responsive and optimized for both desktop and mobile devices. Furthermore, Megabus frequently updates the website to improve usability and incorporate user feedback, ensuring a seamless online booking experience for all users.

Returns and Exchanges: has a clearly defined refund and exchange policy. Customers can request refunds or make changes to their tickets before the scheduled departure time, subject to certain terms and conditions. However, it is important to review the specific ticket's refund and exchange policy at the time of purchase, as some tickets may be non-refundable or have specific restrictions.

Promotions and Discounts: regularly offers promotions and discounts to its customers, allowing them to enjoy even greater savings on their bus tickets. These promotions may include limited-time offers, promotional codes, or discounted fares for specific routes. It is recommended to keep an eye on the website and subscribe to Megabus's newsletter to stay informed about the latest deals and discounts.

Reputation: has established a strong reputation within the travel industry and among consumers. With its affordable pricing and reliable service, Megabus has gained a loyal customer base. The company has been operating for several years, continuously expanding its network and improving its services to meet customer expectations. While occasional negative experiences are inevitable in the transportation industry, Megabus has been successful in maintaining a positive overall reputation.

Payment Options: offers a variety of convenient payment options to customers. These include major credit cards, such as Visa, Mastercard, American Express, and Discover. The platform also accepts payment through PayPal, providing an additional secure payment method for customers who prefer it.

Loyalty Programs: does not currently offer a dedicated loyalty program for frequent customers. However, the company occasionally provides special offers, discounts, or rewards to its customers through promotional campaigns and partnerships.

Customer Reviews:

Customer reviews of are generally positive. Many travelers appreciate the affordability, ease of use, and convenience offered by the platform. While there may be occasional complaints about punctuality or customer service issues, these do not overshadow the overall satisfaction expressed by the majority of customers. It is important to consider individual experiences and factors beyond the control of Megabus, such as traffic or weather conditions, that may influence customer reviews.

Community Involvement: actively engages in community involvement initiatives, such as partnerships with local organizations and charitable contributions. The company participates in efforts to promote sustainable transportation and reduce its environmental impact. These community involvements contribute to Megabus's positive image and its commitment to social responsibility.

Shipping and Costs:

Since offers electronic tickets, there are no physical shipping costs involved. The ticket prices displayed on the website include all applicable charges, except for optional extras such as seat reservations, which may have an additional fee. Customers are advised to review the booking details to ensure they understand the complete cost breakdown before finalizing their purchase.

Conclusion: provides an affordable and convenient option for travelers seeking budget-friendly transportation. With its extensive network, user-friendly website, and focus on customer satisfaction, Megabus has earned a strong reputation in the industry. While there may be minor limitations such as route availability and occasional punctuality issues, the overall experience and value for money offered by Megabus make it an excellent choice for budget-conscious travelers. By continuously improving its services and engaging in community initiatives, Megabus demonstrates its commitment to providing reliable, affordable, and socially responsible travel options.