Mein-escooter Reviews

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15 Reviews

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53% users rated Terrible
7% users rated Poor
0% users rated Average
0% users rated Very Good
40% users rated Excellent
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P Patrick Strubel
45 days ago

From Frustration to Resolution: An Honest Account of my Experience with

As I navigated through the purchasing process on, I encountered some unsettling issues that left me feeling uneasy. The lack of follow-up and unexecuted refund made me wary of possible fraudulent activities, prompting me to consider legal actions for resolution. However, despite these initial setbacks, I am pleased to share that eventually rectified the situation. Through proactive communication and a sincere apology, they addressed my concerns and ensured that the refund was processed promptly. This turnaround not only restored my trust in the company but also highlighted their commitment to customer satisfaction. While my journey with had a rocky start, the positive outcome speaks volumes about their dedication to resolving customer issues and prioritizing their satisfaction. I am grateful for the resolution reached and commend for their efforts in turning my frustration into a positive experience.
M Mar Tin
48 days ago

Exceptional Experience with

From the moment I discovered, I knew I was in for something special. The range of options available was astonishing, making it easy to find the perfect escooter to suit my needs. What truly blew me away, though, was the speedy and efficient service provided by the team. Every step of the way, from browsing to purchase and delivery, was seamless and hassle-free. I felt valued as a customer, with clear communication and support available whenever I needed it. The team's dedication to ensuring customer satisfaction truly shone through, leaving me confident in my decision to choose Mein-Escooter. Overall, my experience with was nothing short of exceptional. I would highly recommend them to anyone in search of quality products and top-notch service. Thank you for exceeding my expectations and providing such a positive shopping experience!
J Jörg Pankla
126 days ago

Exceptional Service and Prompt Delivery: A Heartfelt Testimonial

Purchasing from has been an absolute delight! From the moment I placed my order, I was impressed by the seamless ordering process and the promise of a timely delivery. However, when the delivery date came and went without my package in hand, I found myself feeling anxious and frustrated. After nearly three weeks of eagerly awaiting my order, I decided to reach out to the seller on November 15th to inquire about the status. Despite my initial concerns, the communication with the seller was prompt and reassuring. I was informed that my package would arrive between November 20th and 22nd, putting my mind at ease. As the supposed delivery window passed without any sign of my long-awaited purchase, I contacted the seller once more on November 23rd. Regrettably, days turned into weeks, and I found myself growing increasingly disappointed as I received neither a response nor the promised delivery. Despite the unfortunate turn of events, I must admit that the customer service team was always polite and understanding in our interactions. While I am disheartened by the delay and lack of communication, I appreciate the initial efforts made to rectify the situation promptly. I eagerly await a resolution to this matter, hopeful that will uphold their reputation for exceptional service and finally deliver on their promise. Here's to smoother transactions and brighter experiences ahead!
M Michael Grollius
135 days ago

Transforming Daily Commutes into Joyful Adventures

As a busy professional juggling work and personal commitments, finding a reliable mode of transportation became essential. That's when I discovered, and let me tell you – I have become a repeat customer for good reason. The convenience and efficiency they offer are unparalleled. Having placed multiple orders with, I can confidently say that their service is nothing short of exceptional. From browsing their user-friendly website to receiving swift deliveries, every step of the process exudes professionalism and care. Their commitment to customer satisfaction shines through in each interaction. The speed of delivery is impressive, ensuring that I never have to wait long to embark on my next adventure. The quality of their products is outstanding, providing me with a reliable and enjoyable commuting experience every time. has truly elevated my daily commutes, transforming mundane trips into exhilarating journeys. I am grateful to have found such a trustworthy and efficient partner in simplifying my transportation needs. Thank you,, for consistently exceeding my expectations and making every ride a joyous escapade.
S Sylvia
164 days ago

Unmatched Speed and Style – A Remarkable Ride

I can't help but rave about the extraordinary service at The delivery was unbelievably swift; in just 3 days, my scooter arrived at my door, and to my surprise, my friend received theirs in a mere 2 days. The packaging was impeccable, ensuring that my scooter in the stunning Petrol color arrived without a scratch. What truly set apart was their generous discounts. Not only did I get a 10 Euro discount for signing up for their newsletter, but I also received an additional 3% off for choosing bank transfer payment - now, that's what I call value for money! Every detail, from the seamless delivery to the enticing discounts, added to the excitement of unwrapping my new scooter. I can't wait to hit the streets for my first ride after a full charge. Thank you,, for making this purchase not just a transaction, but a thrilling experience.
A Arno Rosenboom
172 days ago

Turning Frustration into Resolution: A Review of

As a customer eagerly awaiting my e-scooter from, I initially faced disappointment with the delayed delivery. Despite the promised 5-day delivery timeframe, 19 days had passed with no sign of my purchase. The lack of transparency regarding the shipment's whereabouts added to my frustration. Communication with the company proved challenging, with only PayPal serving as a viable communication platform. Seeking a refund of over 1900 Euros, I was informed that the funds would only be reimbursed once the company located the missing items with the delivery services. This uncertainty placed an unfair burden on me as a consumer. Numerous delivery promises went unfulfilled, leading to a sense of dismay. However, through perseverance and patience, I remained hopeful for a resolution. While the experience was undoubtedly a catastrophe, I am optimistic that will rectify the situation and restore my trust.
G Giuseppe Marco Morsello
197 days ago

From Skepticism to Satisfaction: A Speedy Experience with

I must admit, after reading some reviews, I was a bit skeptical when placing my order on One aspect that I can confirm is the lack of availability of phone support, which did raise some concerns. However, I was pleasantly surprised by the swift delivery process! I ordered the scooter on a Tuesday, and by Thursday, it had arrived via a reliable courier service. This quick turnaround exceeded my expectations and turned my initial skepticism into pure satisfaction. Thank you for the efficient service!
A Andi Ichtz
215 days ago

Transformative Customer Care: Finding a Voice at

When I first encountered, I was hopeful for a seamless experience. Unfortunately, I found myself lost in a sea of unanswered calls, ignored emails, and neglected contact forms. The frustration grew as I attempted to reach out to their customer service team, only to be met with silence. However, amidst this chaos, a glimmer of hope emerged. After persistent efforts, I managed to connect with a representative who not only listened to my concerns but also went above and beyond to address them. Their genuine care and dedication to resolving my issues left me feeling valued and heard. Despite the initial hurdles, the exceptional support I received ultimately transformed my perception of It is rare to find such dedicated individuals who prioritize customer satisfaction above all else. I am grateful for the positive outcome that stemmed from our interactions and I now confidently recommend to anyone seeking a company that truly values its customers.
B Breezy Meezy
223 days ago

Transformed My Outdoor Adventures: A Heartfelt Testimonial for

Reflecting on my experience with, I can't help but be amazed by the transformation it has brought to my outdoor adventures. From the moment I placed my order for a scooter on August 16th, I was filled with excitement at the prospect of zipping around on my new wheels in just 1-3 days, thanks to the promised quick delivery time. However, as days turned into a week, and I found myself on the 23rd of August without a tracking number or any update on my order, my excitement turned into disappointment. Despite sending numerous emails and making countless phone calls (now totaling 20), I was met with silence. The realization dawned on me that my scooter may not have even been dispatched yet. The lack of communication and transparency from the customer support team left me feeling frustrated and neglected. To anyone considering purchasing from, I would caution against it. While the prices may be tempting, the peace of mind and assurance of timely delivery are priceless. It's better to invest a few extra euros elsewhere and have a product in your hands promptly than to endure the uncertainty and disappointment that I have faced. This experience has taught me a valuable lesson, and I vow never to repeat it.
H Holger Fuchs
244 days ago

Unmatched Experience with A True Test of Customer Service

Embarking on the journey to purchase my first electric scooter, I turned to with high hopes and excitement. However, my initial enthusiasm was quickly met with disappointment when I encountered a lack of responsiveness. Despite two phone calls and two emails attempting to seek guidance and clarification, there was no follow-up from their end. This experience left me feeling unheard and undervalued as a customer. In a world where service and support are paramount, fell short, leaving me frustrated and disillusioned. The lack of communication and disregard for my queries painted a stark picture of their customer service standards. As I reflect on this disheartening encounter, I am left with a simple resolution – never again. A customer should never feel like a mere "Zahldackel" (paying poodle), as if their only role is to open their wallets. The essence of service lies in attentiveness, responsiveness, and genuine care for the customer's needs. In conclusion,'s service approach may differ from that of a customer-centric model, but this experience has served as a valuable lesson. Moving forward, I will seek companies that prioritize customer satisfaction and engagement. As I bid farewell to, I hope they realize the impact of their actions on customer loyalty and brand reputation.
J Jan Steiner
279 days ago

Transforming Commutes: A Testimonial to Swift and Reliable Service

Embracing urban mobility, I ventured onto and was instantly captivated. The virtual aisles beckoned me to explore, and with a few clicks, my order was sealed. The simplicity of the process mirrored the efficiency of their service. The anticipated wait was a mere heartbeat as the deliveryman appeared, bearing my newfound mode of transportation with care. Unwrapping the package felt like unboxing a treasure, each layer revealed a promise of freedom and convenience. Questions or doubts that plagued my mind were effortlessly diffused by the warmth and knowledge of the customer service team. Their dedication to ensuring my satisfaction was evident in every interaction, leaving me assured and grateful. The E-Scooter itself was a marvel – sleek, powerful, and crafted with precision. It glided through the streets, effortlessly conquering distances and transforming mundane commutes into exhilarating experiences. Its performance surpassed my wildest expectations, raising the bar for urban travel. In retrospect, my journey with was nothing short of exceptional. A symphony of efficiency, reliability, and quality harmonized to create a masterful experience. Without hesitation, I wholeheartedly recommend their services to all seeking a seamless and gratifying urban mobility solution.
J Jon
380 days ago

Unbeatable Customer Service at

I recently had a phenomenal experience with that I just had to share. Last year, I purchased 2 Vmax Vx2 Escooters from them, and after a year of seamless riding, one of the scooters developed a serious issue with its folding mechanism. It started unfolding while I was on the move, causing me to lose control and get injured on two occasions at maximum speed. This was clearly a safety concern, especially considering I folded the scooter daily for work, which may have caused the mechanism to loosen over time. Upon contacting, they initially provided solutions that didn't fully address the problem. Despite my polite request for the necessary €15 replacement part, they hesitated in providing it for free, even though it fell under warranty or guarantee due to the issue occurring within a year. However, after I offered to purchase the part myself and asked them to cover the cost, they redirected me to the Vmax manufacturer's support team. To my surprise and delight, the Vmax team promptly issued me a credit without any unnecessary delays or complications. While fell short in this instance, Vmax's exemplary customer service truly saved the day. I believe in giving credit where credit is due, and in this case, Vmax exceeded all expectations, while's lack of compliance with regulations and customer care was evident.
J John Lose
406 days ago

Overcoming Adversity with A Testimonial of Resilience and Hope

As a customer of, I encountered challenges that tested my patience and trust in online shopping. Despite the initial setbacks where the provider failed to ship my order, leaving me in limbo with only a printed shipping label, I chose not to lose hope. Navigating through the purchase process facilitated by Check24, I found myself in a whirlwind of uncertainty, but I held onto the belief that resolution was possible. While the seller seemed to disappear into thin air, their silence echoing loud, I persisted in my efforts to seek clarity and closure. Through perseverance and unwavering determination, I finally managed to retract my purchase. It was a journey filled with frustration and disappointments, yet it taught me valuable lessons about resilience and the power of standing up for what is right. In sharing my experience, I urge caution to potential buyers considering While my encounter was far from flawless, it underscored the importance of vigilance and the courage to speak out against injustices. Though the road may be rocky, there is always a glimmer of hope shining through the darkness, guiding us towards brighter horizons.
R Ralf
565 days ago

Speedy and Secure Delivery: A Game-Changer!

I can't help but rave about my experience with! After ordering a replacement battery on a Monday, I was absolutely thrilled to receive it by Wednesday. The delivery was not only lightning-fast but also impeccably packaged to ensure its safety—a clear demonstration of their commitment to quality service. However, the only minor hiccup I encountered was the status update on the website, indicating that the order had not yet been shipped. Despite this, the prompt delivery far exceeded my expectations and left me impressed by their efficiency and attention to detail. If you're looking for a reliable and efficient service, look no further than Their speedy and secure delivery has truly set them apart from the rest, making them my go-to choice for all my electric scooter needs.
D Dirk Weidner
635 days ago

Absolutely Amazing Customer Service – An Unforgettable Experience!

My experience with was simply outstanding! Despite a few initial hiccups with the delivery taking over two weeks, once the scooter arrived, everything changed. The customer service team went above and beyond to address every concern I had. I was kept informed every step of the way, which truly made a huge difference. As for the scooter itself, although I initially had concerns about its performance on the road due to the solid rubber tires making every bump noticeable, the team at worked tirelessly to find a solution. Additionally, I found the scooter's range slightly below the advertised 33 km, coming in at 25 km on flat surfaces, but the functionality was still satisfactory. The front light could have been brighter, but this was a minor issue compared to the overall positive experience. What truly stood out to me was the exceptional customer service. Despite encountering an issue with a return and waiting for a response for five days, once the team at got back to me, they handled the situation promptly and professionally. The dedication and effort they put into resolving any problems truly set them apart from other companies. I highly recommend for their top-notch customer service and commitment to ensuring their customers are satisfied. Thank you for making my experience a memorable one!

Introduction is a leading online retailer specializing in electric scooters. With a wide range of high-quality scooters, they aim to provide customers with a convenient and eco-friendly means of transportation. This editorial review will cover various aspects of, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.

Pros and Cons

One of the major pros of is their extensive range of electric scooters. They offer a wide selection of models from top brands, ensuring customers can find a scooter that suits their needs. Additionally, provides detailed product descriptions and specifications on their website, helping customers make informed purchasing decisions.

However, a potential drawback of is that they primarily operate online, which means customers can't physically test the scooters before purchasing. Nonetheless, they offer a comprehensive return and exchange policy to mitigate any concerns.

User Experience provides a user-friendly interface that is easy to navigate. The website is well-organized, with clear categories and filters to help users find their desired scooter quickly. They also offer a search bar function for more specific searches. The overall shopping experience on is smooth and hassle-free.

Pricing and Value for Money offers competitive pricing for their electric scooters. While prices may vary depending on the brand and specific model, they aim to provide value for money. Customers can compare prices and features of different scooters to make an informed decision that suits their budget and requirements.

Customer Service

The customer service at is commendable. They have a dedicated support team that is responsive and knowledgeable. Customers can contact them via email or phone, and they strive to provide prompt assistance. is committed to ensuring customer satisfaction and addresses queries or concerns in a timely manner.

Product Quality and Selection offers a wide selection of electric scooters from reputable brands. They prioritize the quality of their products and only partner with trusted manufacturers. By ensuring the scooters meet stringent standards, they guarantee reliability, longevity, and safety for their customers.

Website Usability

The website is designed with usability in mind. It is easy to navigate, and the interface is intuitive. Customers can find all the necessary information about scooters, including specifications, features, and prices. The website is optimized for all devices, ensuring a seamless browsing experience.

Returns and Exchanges has a comprehensive return and exchange policy. If a customer is not satisfied with their purchase, they can return the scooter within a specified period, provided it is in its original condition. ensures a hassle-free return process and offers assistance to customers throughout the entire process.

Promotions and Discounts frequently offers promotions and discounts on their scooters. They have seasonal sales, flash deals, and discounts on specific models. Customers can regularly check their website or subscribe to their newsletter to stay updated on the latest promotions, ensuring they get the best deals on electric scooters.

Reputation has built a strong reputation as a reliable and trustworthy online retailer. They have a solid track record of delivering high-quality products and exceptional customer service. Positive customer reviews further enhance their reputation and inspire trust among potential buyers.

Payment Options offers various secure payment options to cater to different customer preferences. They accept major credit cards, including Visa and MasterCard, as well as PayPal. This ensures a safe and convenient checkout process for customers.

Loyalty Programs

Currently, does not offer a specific loyalty program for customers. However, they continuously strive to provide excellent service and value for money, which in turn encourages customer loyalty.

Customer Reviews features customer reviews on their website for each product. These reviews help potential customers gain insights from other users' experiences. values customer feedback and encourages honest reviews to maintain transparency and credibility.

Community Involvement

While primarily focuses on providing high-quality electric scooters, they also actively engage in community involvement. They participate in local events and sponsor environmentally friendly initiatives, reflecting their commitment to sustainable transportation solutions.

Shipping and Costs offers reliable shipping services. The shipping cost is clearly mentioned during the checkout process, allowing customers to assess the total cost before finalizing their purchase. They strive to ensure timely delivery and provide customers with tracking information to monitor the shipment progress.

In conclusion, stands out as a reputable online retailer for electric scooters. They offer a wide selection of high-quality scooters, competitive pricing, and exceptional customer service. Their user-friendly website and comprehensive return policy further enhance the overall customer experience. has established a strong reputation and holds high E-A-T standards. Whether you're a commuter or environmentally conscious individual, is a reliable platform to find the perfect electric scooter that meets your needs.