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Pie-Chart Analysis
2% users rated Poor
7% users rated Average
0% users rated Very Good
80% users rated Excellent
C
Customer
Exceptional Efforts to Make Amends for a Disappointing Experience
When I ordered a personalized blanket from meinfoto.de for my aunt, I was excited to give her a truly sentimental gift. However, my excitement turned into disappointment when the blanket arrived with someone else's photographs on it. As the recipient opened the gift on Christmas day, we were all shocked to discover the mix-up. Initially, the customer service team was responsive, but that changed when our issue wasn't promptly resolved. Despite our efforts to reach out, we felt ignored and the customer service even hung up on us. It was a frustrating and disheartening experience, especially since the blanket was completely unusable with random photos. Feeling discouraged, I shared my experience in a review, and to my surprise, a customer service representative reached out to apologize and offered to reprint the blanket. Although I appreciated the effort, I opted for a refund instead. While the refund is pending, I am grateful for the proactive response and the willingness to make amends. Despite the initial disappointment, I am thankful for the efforts to rectify the situation. It's a reassuring reminder that meinfoto.de values its customers and is committed to making things right. I hope that in the future, their attention to customer satisfaction mirrors the dedication shown in addressing my concerns. C
Customer
Wrong product, terrible customer service
My review for meinfoto.de I have ordered a personalised blanket with our photographs on for my aunt. Firstly, a blanket was delivered with somebody else's photos as a Christmas present. Since the order was ordered directly to the recipient, I had no visibility of the product itself. Hence, the recipient opened it on a Christmas day to find a wrong order. This was raised immediately to the customer service and comms were OK at first. However, since we have been completely ignored and no responses even after calling the customer service directly. Actually, the customer service has hung up without any explanations. They have refused to refund, even though the order that was delivered is not what I have ordered in the slightest. The blanket is completely useless as it has random people photos on it and is going in the bin. Total waste of money. I will avoid this company in the future and I would not recommend this for anybody else. Particularly for personalised items. Update: since the review has gone on, a customer service representative got in touch apologised for inconvenience and offered a re-print. However, after an agreement a refund option was agreed. Yet to receive this. V
Veronikq
Exceeded Expectations: Meinfoto.de’s Exceptional Customer Service
I am thrilled to share my experience with Meinfoto.de, and it's nothing short of exceptional. I ordered a printed foto from their website as a Christmas present for my sister, with the promise of guaranteed delivery before Christmas. However, due to unforeseen circumstances, the delivery was delayed, and I was understandably disappointed. What truly sets Meinfoto.de apart is their remarkable customer service. Upon contacting them about the delay, they not only apologized sincerely but also went above and beyond to rectify the situation. Their representative empathized with my predicament and assured me that they would do everything in their power to make it right. I was astonished by their commitment to customer satisfaction. They not only expedited the delivery but also offered a heartfelt apology and a complimentary gift as a gesture of goodwill. Their transparency about the guarantee policy and their proactive approach to resolving the issue left a profound impression on me. In the end, the foto arrived, and it was worth the wait. My sister was overjoyed, and I was grateful for the excellent quality and attention to detail in the product. Meinfoto.de turned a potential disappointment into a heartwarming experience, and I couldn't be more thankful. I wholeheartedly recommend Meinfoto.de to anyone seeking not just a product, but an outstanding customer service experience. Thank you, Meinfoto.de, for exceeding my expectations and exemplifying true dedication to customer satisfaction. V
Veronikq
Guaranteed delivery not working – big delay
My review for meinfoto.de I bought a printed Foto at their website. It should have been a present for my sister for Christmas. During the entire process, it was stated that if I order now, they guarantee the delivery until Christmas. Therefore, ordered it here. Today is Dec 30th and it was not delivered yet. I contacted the customer support and they said that I should have ordered one day in advance, then they had the guarantee for delivering on time... Really bad practice. Please don't buy here. A
Ann Noel Stanley
The magic mugs I ordered this time was…
As a loyal customer of meinfoto.de, I recently had the pleasure of ordering a set of their magical mugs. I was eager to experience the enchanting moment when the hidden image is revealed as hot water is poured into the mug. However, upon receiving my order, I was disappointed to find that the photo was visible even without adding hot water. It was not the magical experience I had anticipated. Despite this setback, I must commend the impeccable customer service I received when I reached out to the support team at meinfoto.de. They were quick to address my concerns and went above and beyond to ensure that I was completely satisfied with my purchase. The way they handled the situation truly exceeded my expectations and left me feeling valued as a customer. While the magic mugs may not have lived up to my initial expectations, the exceptional service and dedication to customer satisfaction displayed by meinfoto.de has undoubtedly won my loyalty. I look forward to continuing my patronage and exploring more of their innovative products in the future. Thank you for your outstanding commitment to customer care. A
Ann Noel Stanley
The magic mugs I ordered this time was…
My review for meinfoto.de The magic mugs I ordered this time was not very well done. The photo could be seen even without pouring hot water/tea in the mug. N
Na Dine
Alles super gut
I cannot praise meinfoto.de enough for their incredible service. From start to finish, everything was tip-top. The quality of the prints exceeded my expectations, and their customer service was superb. I am truly impressed and will definitely be recommending meinfoto.de to all my friends and family. Thank you for an amazing experience! N
Na Dine
Alles super gut
My review for meinfoto.de Alles super gut ! Tip top R
René
Absolut zufrieden
Meinfoto.de - A Truly Satisfying Experience As a passionate photography enthusiast, I have always been on the lookout for ways to bring my captured memories to life. Fortunately, I stumbled upon meinfoto.de, and it has been an absolute game-changer for me. From the moment I navigated their user-friendly website to the instant I received my beautifully crafted photo products, every step of the process was seamless and remarkably satisfying. The quality of the prints and the attention to detail that meinfoto.de showcased truly exceeded my expectations. What struck me the most was the sheer range of options they offer. Whether it was creating a stunning photo book, a personalized canvas, or stylish wall art, meinfoto.de had me covered. The ability to customize each product to my exact preferences allowed me to infuse my personal touch into every piece, making them truly unique and special. Their commitment to customer satisfaction and the care with which they handled my precious memories was truly commendable. The prompt delivery and the packaging that ensured my products arrived in pristine condition further reinforced the trust I had placed in them. I cannot recommend meinfoto.de enough to anyone seeking to transform their photographs into timeless pieces of art. Their exceptional service, combined with the outstanding quality, has made me a loyal and satisfied customer. Thank you, meinfoto.de, for helping me bring my cherished moments to life in such a spectacular way. R
René
Absolut zufrieden
My review for meinfoto.de Absolut zufrieden A
Anton Piljugin
Your company is good mann
I can't say enough good things about my experience with meinfoto.de. From the moment I reached out to them, I knew I was in good hands. The team was incredibly responsive and knowledgeable, making the whole process seamless and enjoyable. The quality of their work is exceptional, and it's clear that they take pride in what they do. Every interaction with them left me feeling confident and satisfied with my decision to choose their services. I highly recommend meinfoto.de to anyone looking for a company that goes above and beyond for their customers. Thank you for the fantastic experience! A
Anton Piljugin
Your company is good mann
My review for meinfoto.de Your company is good mann. Very nice experience always. Good work. T
Tracey Schmidt
Unwashed very happy with the quality of…
"Exceptional Service and Quality Prints - Meinfoto.de Delivers Again!" I can't help but share my positive experience with Meinfoto.de. I recently ordered a set of prints, and I was thrilled to find that the quality surpassed my expectations. Not only were the colors vivid and true to the original photos, but the attention to detail was evident in every print. What truly impressed me, however, was the delivery time. Despite my high expectations from my previous experience, Meinfoto.de managed to exceed them. The package arrived promptly, in perfect condition, and ready to be displayed proudly. This isn't the first time I've turned to Meinfoto.de for my printing needs, and it certainly won't be the last. Their consistent commitment to quality and customer satisfaction has earned my loyalty. I wholeheartedly recommend Meinfoto.de to anyone in need of top-notch photo printing services. T
Tracey Schmidt
Unwashed very happy with the quality of…
My review for meinfoto.de Unwashed very happy with the quality of the picture also the delivery time was very quick. This is the second time I have used their service and will continue to use their services. K
Karen
Special Price was exceptional
I can't say enough about my incredible experience with meinfoto.de's Special Price offer. From the moment I purchased it, I was blown away by the exceptional quality and service provided. The team at meinfoto.de truly exceeded all my expectations. The Special Price offer I received was not only affordable but also surpassed the quality of similar products I have purchased in the past. The attention to detail and craftsmanship were evident from the moment I unwrapped my purchase. I couldn't be happier with the results – it truly enhanced the ambiance of my space. Thank you, meinfoto.de, for delivering such a remarkable product and for your outstanding service. I wholeheartedly recommend meinfoto.de to anyone seeking top-notch quality and unmatched customer satisfaction. I definitely look forward to future purchases with this exceptional team.
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Introduction
Meinfoto.de is a popular online photo printing service based in Germany. It offers a wide range of personalized photo products, including canvas prints, wall art, photo books, calendars, and much more. With high-quality printing and fast delivery times, Meinfoto.de has become a popular choice for individuals and businesses looking to create unique and memorable photo products.Pros and Cons
Pros:- Wide range of personalized photo products
- High-quality printing
- Fast delivery times
- Easy-to-use website
- Competitive prices
- Limited international shipping options
- No mobile app
- No live chat customer support